Ken Willis

Review of CroppMetcalfe

This applies to the branch near Arlington Virginia...

This applies to the branch near Arlington Virginia. I had a problem with my AC in May, they sent a guy out and he couldnt figure it out. Just said it was overcharged and charged me $80 to remove some freon plus the visit fee. A few weeks later, AC still not working, its hot like crazy in the house, they sent another guy out. He tells me compressor is bad and says its $4100 to fix. This didnt make sense cause heat pump works fine, I told him but he offered nothing. Quick internet search of symptoms says its the TXV valve, apparently its a common problem with Carrier. I call Arlington Heating and Cooling out to come take a look. After about 30 minutes, he says its the TXV valve. $900 later my AC is working perfectly. Two of their techs couldnt diagnose simple problem, almost wasted $4100 dollars, and I sat in a hot house for 3 weeks.