Courtesy Chrysler Jeep Casselberry Review

The service tech was very helpful throughout my visit here

All I can say is WOW!! This dealership has the friendliest salesperson ever Shawn Travis. This guy is awesome. My wife and I were well received and were given an opportunity to check out a few of their vehicles before we chose the best one for us. SUPERB!!

Very Great Experience!! Love My New Jeep Service Was Aswsome

Had a reoccurring electronic issue with our van. 4 months ago, replaced a battery to fix the transmission shifter, at no cost. Same issue presented itself Friday night. Dropped vehicle of at 1030 Saturday morning, not expecting to get it back until Monday, because logically, we are not the only customers. Called at 12 on Monday with a, let us call you back. No one has looked at it yet. A few hours later, called back with no update. The dealership closes in 45 minutes. I guess the expectation to have it back Monday may have been lofty, but to receive ZERO communication from the dealership is unacceptable! This is not the first bad customer experience we have had here, but it will be our last. Thanks, but no thanks!

Rafael Shaw was excellent and was very knowledgeable and help us get the best deal possible. He was very patient and really cared about getting my husband and I the best deal possible. I would definitely recommend this dealership and speaking with Rafael Shaw. :)

Wasted two hours with a salesman that dropped a pill bottle with cocaine in it. Made it out that he could get me into any car on the lot and still in my budget, walked out with nothing. Salesman also told me about his health problems (very uncomfortable considering we are strangers). Lastly, the car I was interested in was almost 4000 over KBB/NADA book value and they said they could "take off a couple hundred".

I've now bought my third car here with my wife and have had a great experience every time. Ralph the salesman and Brandon the finance manager make it real smooth. Good job guys keep it up!

Courtesy Jeep Dodge, Joey Barbosa, in my last and only visit to your Dealership, assist me in the process of buying my new car, he demonstrate product knowledge. He was assertive , and did not miss a single detail to ensure my expectation were meet. Most important he new the selling process did not end the moment he deliver my keys, he took his time one week after the sale was completed and did a follow up on me. He added value and establish an excellent professional relationship. I would not be surprised if the next time I visit your Dealer, I found out he has been promoted to a Regional Manager position. Good luck, and keep it up!

The sales team was very knowledgeable and the GM was awesome to deal with

I had a great time learning about the New Jeep. Sean Travis definitely is a great salesman. I didn't purchase but I will.soon and I hope he is my salesman!

Bryant, Rob, and Jim all did an amazing job in helping my wife and I both get into new vehicles this weekend! Fantastic customer service!! Best in the Tampa area by far!!! Thank you guys!!!! You rock!!!

Amazing experience! Sales manager and finance manager were all very professional and dedicated to what they were doing. Was not pressured or overwhelmed at any time even though car buying can be a stressful experience. Very satisfied with the service I received.

Follow up appointment for a recall. Staff caught a few issues I did not see. Truck runs better since they worked on it. In and out fast.

Prompt service and expectations met for warranty service.

Rob Crawford provided professional and courteous customer service. He kept me informed as to the problem found. Clifford, the shuttle driver, was also outstandingly courteous and friendly to all customer on the shuttle. Special thanks to the tech who worked on my car specially since I had previously reported to the dealer at the Kissimmee Florida to no avail.

Extraordinary Team Highly Recommended.
Samuel Cruz
Brandon, Fl 33510

The absolute worst service and management I have ever been exposed to in my life. As a veteran with over 33 years of service I have purchased most of my vehicles new from this place but I wouldn t buy bubblegum from them! I will drive all the way to Tampa to have my vehicles serviced from now on!
Recently I was purchasing a part from the parts department. While I m a conversation with the parts clerk, an employee interrupted our conversation without a excuse or anything else. He had other customers with him that he felt was more important. Even after the clerk helped him and came back to me, he felt it was necessary to step in front of me to get a brochure off the clerks desk and again no excuse me. I said it for him and he looked as if I should not be talking to him. I was absolutely furious. Prior to this, I left my truck to be worked on. I was called with a diagnosis and told under no circumstances should I drive my vehicles because it was a brake problem and a part needed to be ordered. No problem. Well let s just say that wasn t the case. 2 days later I called to get a status and was told that the part was not available at the location they assume so they were ordering it from Orland and it would be there in 24-48 hrs. 5 days later I call and was told part didn t ship. Notice I said 5 days and not once did anyone call me. After voicing my frustration I was told to come get my truck if I needed and they would call me when the part comes in. 2 weeks later I took it to Tampa dodge dealership and guess what? They repaired my problem that day and oh by the way, it wasn t the part that Courtesy diagnosed. And did I mention when I picked up my truck I had a deep gouge in my front bumper which I was told would be fixed. Well yeah no! Then the parts situation happened. Might I say that it was an obvious case of racism. I did receive a
Call from the So called service manager with an excuse of it was a service guy and he would contact sales manager. But also offered a vague apology and reassured me that I was wrong!

Review

My wife and I stopped by the dealership with intentions on looking at used cars to see if we could trade in a car with a negative balance. We were met by a sales rep (Blake L) who was extremely knowledgeable and explained many things in detail. We explained to him our situation and what we were originally looking for. Blake expresses concern, and advised that based on our situation a new car would be better suited for us based on rebates and more. My wife and I were skeptical in the beginning but we took a bite and looked at a couple options. We really weren t interested in having our credit evaluation done as we already had a pre-approval. Blake explained that he would like us to try 1 bank based on achieving better rates- we did. Blake and the team worked with us to the very last deal in order to ensure we were all satisfied!! My wife and I loved the very friendly environment and the people working. We couldn t be happier and left the dealership saying we will buy more cars here and we would certainly recommend them to everyone! Best dealership we ve been too ever!! We re considering trading in our other 2017 vehicle because of how we were treated and made to feel, and we hope we can reach a deal!! Highly recommend to anyone!!

My experience with Ginny (Virginia Cordle) was simply one of the best yet as my service advisor. Very truthful, honest and fun loving to be around. Thank you for all of your help.

Amazing service, I didn t feel like I was at a dealership all day everything was fast

One of the best experiences I have ever had when buying a vehicle. I have always been super defensive when dealing with anybody at a dealership. Tyler Sukop was very knowledgeable about all the features of the vehicle as well as worked very hard to get me a fair rate for my trade and all the options we wanted. He also set me up with Jim O'Neil who I have to say is probably the most knowledgeable finance person I have ever dealt with. Jim O'neal made sure my wife and I were getting the best finance possible and that we were happy with the deal. Courtesy Chrysler-Jeep-Dodge has earned my business now and in the future, thanks for great car purchase experience.

Tyler N. from internet sales was wonderful, very polite no pressure salesman. Stayed with us from start to finish yesterday when we bought our Dodge Challenger. Excellent car and great experience dealing with Tyler and his manager in getting us to the price we wanted to pay. Also they gave us what we wanted for our trade in. We love Courtesy and we are repeat customers. Special shout out also to sales associates , Kathy and Loyd, and our F and I associate, everyone was so nice. And Pat at the front desk was also awesome! Thank you everyone! We have dealt we many dealerships, go here first! Ann and Rick F

had a great experience at Courtesy Chrysler Jeep Dodge... just want to say, "thank you Jim and Al for my new 2015 Dodge Challenger"

Went in for and oil change, I was in and out in no time. Excellent service

Always a great experience when working with David Montes (salesman)! I ve bought two cars with him. I call him and tell him what car & features I want and about how much I want to pay! He makes it work (of course with assistances from Jesus)!

On time and courteous. Would like to see more reasonable pricing.

Jeff Did an amazing job and was very outgoing and helped us with everything we needed thank you!

Nice dealership, but my Service Consultant-Antonio, not eagerly helpful. If you don't have your UConnect case number, (from 5 months ago) good luck with getting your vehicle serviced. Luckily for me, I saved a voicemail from UConnect. Even though my account with the dealership was noted with all the needed information. One and half hours later I could leave the dealership knowing my radio repair was going to be taken care of that day; it was and it works great! Phew!!

Very professional! The attention was excellent...ask for Ralph the best salesman they got in there...I love my 2020 Ram 3500.

Thank you Steven Peoples for assisting us during our visit. You displayed great customer service and helped us get our car checked out as quickly as possible!

This is my second visit to Courtesy Chrysler Jeep Dodge to purchase a vehicle. My salesman, Carl Johnson was friendly courteous and very involved in my decision to purchase a new vehicle. I enjoyed working with Carl to find the vehicle that I wanted and to consider my two trade ins.
When it's time to trade up on the Dodge I just purchased I will go straight back to Carl.
I appreciate the dealerships reminders for maintenance and the service center is easy to work with.
Very happy with my choice.

I can t say enough good things about my experience here this past Saturday. David Montes gave me a fantastic deal on a brand new Jeep Wrangler! He was kind and honest and easy to work with. I had been searching for months at other dealerships and was not treated well at all. Hidden fees, not coming off the price of anything, the typical negative things you hear about having to go buy a car. But NOT at Courtesy Jeep. Their customer service is excellent. The experience was great! No pressure no hidden fees. I was able to go in by myself and felt I got the best deal and was treated with respect by David and everyone I talked to that day! . The other places treated me like I didn t know how to add and wasn t serious about buying a vehicle. Their loss! I will definitely be recommending Courtesy to anyone who is in the market for a Jeep!

Great dealership. My salesman Chris Chong was great and worked with me to find just the truck I wanted.

Husband and I bought a truck 2 weeks ago and it was an unpleasant experience. The sales man, Armando, was terrific but, the finance personal was where this deal went to the traditional stereotype of shady car dealership. Went in with preapproval, to which I was told it was not authorized and was told to reapply for the loan through them. THIS IS THE SCAM, they want you to apply for the loan through them to collect a finders fee for originating a loan knowing I was already preapproved for it. Went a week with the truck and was called and told that my loan wasn t approved and that I had to return the truck because they decided to use the new loan they created. Wish the customer service in the finance department was as good as the latte machine. Please beware was not a pleasant experience.

Poor customer service. Workers argue and raise their voice to customers even with young children( 3yrs) present. Would never use the service department and would highly recommend you find a different dealership if you have any kind of warranty or recall work. Very unprofessional.

Great experience! Joey, Travis and Russel went out of their way to locate a vehicle in my price range and drove 120 miles the next day to pick it up! Customer service was 10/10, will definitely go back and recommend to anyone and everyone

good cust service they were right on me as soon as I came in the door no waiting at all

Had a wonderful experience. Gabby was my sales representative and I couldn t be happier. She had great product knowledge and was not pushy. I will definitely recommend Courtesy Chrysler to any of my friends and family. Keep up the Great work!!

This place is incredible!! Amazing how they handle such high volume of business and stay calm, cool, and collective... pleasure doing business with my Service Advisor Jeff Davies (ask for him) you will be happy...

Good first time experience. This was my first time biting a brand new car and the progress was smooth. Will buy here again

Very good. No complaints. Shuttle stopped me off and picked me up after repairs were finished.

Before buying my Challenger, I shopped on local dealers (10 mile radius ) and internet for the best deal for over 60 days. But could not get a deal that would fit my situation. After expanding the search I met an amazing Sales person - Mr. David Montes and despite the deal not being exactly the best I decided to buy from Courtesy (27 miles away from my home) because of the way he made me feel. I not a rookie in car purchasing (10 cars in the last 12 years) and the relationship built with David and Courtesy is by far the best ever. Based on my experience, the name Courtesy reflects what I experienced on my Dodge purchase and COURTESY a very appropriate name for the business.

This is probably the worst customer service in a car dealership. Not once was I greeted and I came back twice, definitely wouldn't purchase anything from Courtesty.

I cannot say enough great things about my "random" visit to CJD of Brandon while I truly enjoyed my experience in the presence of Ralph Bramwell, SR Salesman who assisted me throughout the process. I never felt pressured and had a wonderful time with many thanks to Ralph and Fabio were true professionals! And by the way, I love my new JEEP WRANGLER! Everyone should buy from Brandon Chrtysler/Jeep/Dodge.

Service department is great!! The sales department is terrible. I have 2 new vehicles a ram and a charger, both get serviced here, neither was bought here, lakeland is the place to buy.

Would definitely recommend to anyone who is in search of a new car. I went to test drive a 2015 Dodge Challenger. The sales rep, Patrick Dawson, was great. Not too pushy and very helpful with negotiating. He wasn't your cheesy user car guy trying to get you to buy everything. He was able to get me a great deal on the car!

The service center was very courteous and displayed good communication with during my visit. Even though they were not able to service my car at that time but gave me the reasons and was disappointed but not their fault.

I never write reviews, but this is the worst car dealership. They lied about what my payment would be a month just to get a car sold. My payment is 90$ more a month than the salesman said it would be and was supposed to be more, but one of the higher ups had to clean up the mess.
Now, my car that is a 2016 had to get towed there. My spare set of keys are now missing. They don't appear to care about their customers. I went to get my free oil change that came with my purchase and even though there was an appointment it would take 2 1/2 hours to get it done. The person at the desk said that's normal wait time. We've had such pleasant experiences other places, that it's so frustrating to not have quality care. We probably now have to purchase another key (which costs over $200) because no one will take responsibility.

It was Buick and the service adviser was very helpful.

Had an appointment. Still had to wait 15 -20 minutes to get service advisor to see me.
3rd time I had car in for the same problem
When I met with the advisor they had no clue why I was there. So had to explain why I was there. Advisor was very nice but I had to go through the whole scenario of why I was there.

Ralph Bramwell is an amazing salesman! He goes above and beyond to satisfy his customers and ensure that you know everything about the car you purchase.

I pulled up to the "express" service area about noon on a Tuesday for an oil change. I've generally taken my Jeep back to where I purchased for good and reliable service. Another woman pulled up behind me with her Jeep. We were told by a young man that someone would be out in a couple minutes. After 10 minutes nobody walked out to help us. I walked into the service shop to ask if someone would be helping us. A nice man told us that he was the only "express" person working and he'd be with me soon. I walked out and stood by my car for another 5 minutes. I then walked back inside past the original guy that said he'd help me and asked the lady behind the cashier desk if I could see a manager. She got up and seemed concerned, but never got a manager. I heard her ask someone to call "Angelo". Nobody came to talk to me about the standing outside for 15-20 minutes. Once they took the car, service was fine as usual. Lack of communication and staff recognizing 2 ladies standing outside is extremely poor. I even saw my old salesman, who asked how I was doing. I shared the service experience. He also did nothing to escalate. Not sure if I'll be going back for my next service or my next Jeep. What a shame.

Great experience at the Courtesy Dearlership. The salesman Anthony was great and really answered questions and concerns very professionally. Brandon the finance person helped tremendously with financing the vehicle

D

Great job, I appreciate the quick response and work.

O.00

I had an appointment at 10:20 am . I got there at 9:50 am and waited for 20 min for someone to Approach me. Being that I had an appointment I thought I would be attended to fairly soon. no one told me for 3 hrs that nothing had been done to my car. When I finally asked , they were waiting for the next Technician that was available and were unable to tell me when. "Why make appointments "Jami my so called abvisor did not speak to me once until after 4 hrs i saw my car still parked on the street and i asked for my keys. She rescheduled me for Tuesday at 9:30 and now she sends me a text its for 11:20 . If it wasn't for the recall i would never go back to your service department. after speaking with a sells person ( being i was there for over 4 hours ) they told me that was the normal around there. So sad. I will make other arrangements with a different dealer. No one is asking for Miracles just a heads up as to what's going on when you cars being repaired.

Horrible experience buying a car here. Wish we'd gone somewhere else. Took forever and was an awful experience.

Their service department wants me to pay almost $500 to replace a gear shift cable when all that needs to be replaced is the bushing, which is at MOST, $30 (and that's generous). But because they don't sell it separately, they have to replace the entire gear shift cable. This only needs to be $30 at most and then 30 minutes to replace. And this isn't covered under the power train warranty either. They really do like to rip people off.

Best car buying experience i have had. Overall process took 3 days as I looked at multiple vehicles at this and other dealerships. Matt Steel was extremely helpful and patient throughout the process and with his help found the right truck for us. The sales manager Brian was also very helpful making sure the entire transaction was a good fit. Transaction was wrapped up by Serg who continued to provide great customer service. Courtesy has a culture that every dealership should have.

I dealt with Thomas at this dealership, and he was wonderful. Very patient while I figured out exactly what I wanted and they were able to correct a previous mistake made at their dealership and make it right. They truly went the extra mile, Thomas especially to get me where I needed to be and in a car that I loved. I am beyond happy with the experience I had here at this dealership and would definitely recommend them in the future! Thank you so much again Thomas, I truly love my Jeep!

worst customer service EVER! Made an appointment, showed up 30 min early and my assigned service rep was never available, already behind at 10am in the morning. Someone else took my keys but never had me sign anything. Never got a call from the service rep EVER! After 3 calls to the dealer, being put on hold for over 30 minutes, I finally got a hold of Jamie at 6:45PM, only to be told they could not look at my car yet. Why make an appointment if they are too overworked to honor it? I will make sure to tell everyone to stay away from this dealer. This was not my first poor experience. The dealer is just very disorganized. Oh and tell the slimy sales guy standing in the service area, I DO NOT WANT TO UPGRADE MY CAR! Geez

What an amazing experience I had at Courtesy, From buying my car to the wonderful service department! Thank you Frank Diaz! Best car buying experience in my life. He had expert knowledge about the vehicles offered and found the perfect car for me. From the point I met the sales staff to when I left with my vehicle, I felt at ease while buying my vehicle. If anyone ask me about buying a Vehicle Im sending them directly to Frank!

Our salesman Frank Diaz is amazing, he is very polite and attentive to our needs, in a vehicle. This is our 2nd time having Frank as our salesman. We will definitely be using him for all of our future purchase's in the near future. Frank is a very good and honest man.We love our jeep and Dodge truck.
James and Elizabeth Butler

Horrible service. Over charging for cheap parts that break in a month and I was charged $167 for an inspection even though I told them what was wrong with the truck in the first place. They have absolutely lost me as a customer. Time to trade in this cheaply made ram piece of junk for a chevy

I highly recommend you go see Thomas Murman if your looking for a car! He is so knowledgeable and friendly. He is the only person I go to see now when Im ready to trade in. Every time is a great experience and Thomas makes it that way. Thank you Thomas for taking care of me!! Your the best!

I made an "Appointment" about 10 days prior. Switched my services from Jerry Ulm to this dealership. "Appointment" was for 9:40AM and I received several text reminders. Arrived on time. Vehicle didn't move an inch towards being serviced until about 12:50. When asked status, several times, was told it was first come, first served. That is not an Appointment by any means. And for the service itself, the air filter was taken out, looked at and put back in. That is substandard as it should have been replaced. Lastly, the Covid 19 measures described by phone weren't practiced. No sanitization after people vacated seating, etc. An overall horrible experience and I am questioning why I changed my services from Tampa to Brandon.

When I first arrived I was greeted swiftly by a service department rep, but had to wait about eight minutes before anyone came to take my car and information so we could get the process started. After that small mishap the entire process was very quick as it took just a few hours to get my car back and I could see the care they took to make sure it stayed clean. If not for the mistake at the beginning then I would of given five stars.

Came in for a warranty repair and had a great experience. Our service adviser is Rob Crawford and our tech was Jeff. Both very knowledgeable, helpful and patient. They were both quick to help me with questions and notify me immediately when new parts were in so they could get me rescheduled. Once rescheduled for an additional part that we needed, Rob was able to schedule me right away the next day. From the porters to the advisers to the techs, this is definitely a better experience for me when it comes to car issues.

We went in to buy a new car & absolutely had the best experience our salesman Jeremy Boone was very informative & made sure the whole time we were there that we were comfortable. We bought a 2015 Jeep Cherokee latitude & love it. After we got home we did notice that the passenger window tint was torn, so we went back the following day & Jeremy greeted us & I showed him the window, he went right inside & got Jim O'neil to come take a look and without hesitation he said we will fix it! Just overall best experience. This is probably why we returned to buy a new car here because we had the same experience when we bought our Jeep Wrangler in 2008!

Whenever I've had my truck in for service the staff has been friendly and service has been done in reasonable amount of time.

I recently reached out to my previous sales representative, Albert Myrick, looking to purchase another car. I left the lot with another Jeep. I initially left with a 2018 on my first purchase. I left this time with a 2020. My entire experience from selecting a vehicle, to driving away with the vehicle was pleasant, a smooth transition. Once again Albert knocked it out of the park exceeding my expectations. I am extremely grateful for him and Nabil for making this happen for me. I drove away in my vehicle beyond satisfied, loving my SUV, as well as my experience with the staff and company. I would definitely recommend this dealership to anyone interested in purchasing a vehicle!

Down to earth PEOPLE.
Awesome experience.
Quality vehicles.
Thank you guys.

Horrible horrible customer service. Will never return..

I like to Thank my Advisor Rob Crawford for always treating me with the Best Care when serving my vehicle. He's the Best. Thank you for you outstanding service..

Good people, was treated like a valued customer, esp, in their Service Dept. I highly recommend these folks.

Purchased a new vehicle yesterday and for the first time I was not hassled by salesmen. I have never been treated so nice. My salesman was Wesley Edwards and I honestly bought the car because of him. I had another appointment at a different location but needless to say I cancelled that appointment. I was suffering from back pain that morning and later in the day I ended up with headache & slight nausea. Wesley brought me several glasses of cold water during my visit and walked down the street to a nearby gas station in the hot sun & bought me some Tylenol. Now I've never had anyone do this for me. This meant so much to me and showed me how much he really cared. Also, our financial guy, Jim O'Neil made the financial process so smooth. He explained everything to us & made sure we understood what it meant. It was such an easy process and I recommend Courtesy for anyone who is looking for a new or used vehicle.

Albert goes above and beyond to get the right vehicle at the right price for both the purchaser and seller.

Brandon Byrd was a pleasure to work with no Games just business

MORE CUSTOMERS THAN THAY HAVE TIME OR VEHICLES DOR: I went to this dealership last Friday looking to purchase a four-door Jeep Sahara or Rubicon. They had a very limited selection when I ask sales person about inventory his response was we only have a few. Since the vehicle is a birthday surprise for my wife I had a couple of months to play with so I requested a brochure to review option packages and order the jeep. The salesman s response was we have been out of those for about a month and he kept walking. I headed over to Jerry Ulm Chrysler Jeep Dodge in Tampa and found exactly what I was looking for on the lot. This dealership obviously has more customers than it can accommodate save your time and go to the Jeep dealership in Tampa or Wesley Chapel.

Jami, the service writer I met with and scheduled my appointment with for my Key Fob programming was excellent. Arrived for the appointment and the programming with done within an hour and cost was as estimated. Really appreciate her proactive approach to Service.

I felt welcomed from the moment I walked into this dealership no pushy salesman . They took the time to listen to my concerns about my not so great credit and staying on budget with my monthly payments. I had an amazing salesman, the manager was friendly and helpful and once I decided on a car they made the paperwork and finance decisions easy. All and all a great car buying experience I'm very pleased with the purchase of my new 2018 Nissan Altima!

Matt Steel is the best he was not a push over type that wants to put you in a vehicle. But be actually will take the time to assist you in finding just what you want. I m so glad I choose Courtesy but choice!! Thanks Matt I m loving my new ride

David Montes, Internet Sales and Shaw, Finance Manager were wonderful to deal with on my 2018 Jeep Wrangler purchase! Would definitely recommend them!

Wok is professional and friendly. No hard sell tactics.

Just purchase a new Jeep Wrangler from here, excellent experience highly recommend Sean McCauley and Kimo Nagatori

Jeff Davies was the best service rep that I have experienced going to Chrysler Jeep Dodge. Thank you for all your help and making my car good as new. He kept me posted all day on what was going on with my vehicle. He explained everything to me so I could understand. Best experience I ve had. Thanks again for all you do.

We took our Dodge Ram Truck into Courtesy. They did a good job on repairing the issue with my vehicle. Our service advisor was Anthony De Vincent who went above and beyond to ensure we were taken care of. We will def. be back for regular maintenance and any issues with our vehicle. Thanks. Candice & Amir Cochran

Highly recommend! They truly go the extra mile. David Montes did an incredible job of working out every last detail for my daughter's out of state purchase....he even picked her up from the airport! (Talk about amazing customer service!) Thanks, Courtesy team, for ensuring a stress free transaction from start to finish.

The whole staff at courtesy were so helpful and informative on making my budget fit in this process of buying a new car. I would definitely recommend anybody to walk into that atmosphere on buying a vehicle at ease. If you're out and want to buy a new car, stop in at courtesy, they will do what it takes to put you in to that vehicle. Hands down!