Made an appointment for 8:20 am. Had a service ad...

Made an appointment for 8:20 am. Had a service advisor actually help me at 9:04am. Worst service. Only had 2 service advisors working on a Saturday. Poor planning on their part. Several upset customers who had appointments & not being seen timely. Unsure if will you them again.

Sorry unfortunately I made the mistake of going to this service department again due to proximity for a repair and it has only gotten worse since my last visit. I'm sure how the doors are even open. The service department this includes all management positions have no regard for how bad the work is that they do and don't seem to care that customers leave unsatisfied and have to come back a week later for the same issue still happening. The managers Dave and Angie don't bother to take the time to follow up with a customer when they know the work was not completed properly the first and are always unavailable for phone calls and are not competent enough to return a phone call after multiple messages. Eventually I had to wait over 20 mins on hold to be able to speak with Dave. My service advisor (a term used loosely) guaranteed that he would stay in constant contact with me on my return trip for the issue that was not properly rectified the first time - at 4:20pm still had not heard from him & finally had to call myself to see what was going on. It was then I was informed my car needed to stay another day. This is not how you keep a customer or improve the opinion of a bad experience. I called to talk to the service managers & GM after receiving the only notification of the day at 4:20 pm. No one was available - NOT SURPRISED BY THIS AT ALL. I know where I will not be buying my next jeep. I will gladly drive hours away after this catastrophic debacle and will only go for service if the original problem is not resolved properly after this visit. I wish negative ratings were possible as this service department and the management staff of this dealership have no concept on how to try to improve a bad experience and make sure the customer is better satisfied. Do not waste your time on this dealership - you will be better served going elsewhere.