Contacted them to complete a routine oil change (c...

Contacted them to complete a routine oil change (car has a few oil changes through its warranty), and was instructed to use express lane.

Pull into the express lane, and wait over 30 minutes to get a service advisor to look at it and check it in.

Go to pick it up a few hours later, and waited around 15 minutes to get someone to give me my keys, and complete the paper work.

Car had dirty footprints, radio changed, turned up. Filled out the online survey, and then requested to do a google review. I'll be taking my car, and business elsewhere in the future.