Review of Courtesy Chrysler Jeep Casselberry

3 years ago

Good Morning,

Good Morning,

I went into this dealership on 05/28 for service on my 2013 dodge dart that I purchased in August of 2015 from Frank D. due to his patience and understanding I called him prior to my visit this past Saturday to ask for his assistance on possibly getting into a different vehicle to fit my current active lifestyle he gladly agreed to entertain my time while waiting for my car to be serviced. When I arrive on Saturday I was promptly greeted by the service department and shortly after by Frank. The first time I dealt with Frank in August he stopped and listened to my needs and budget and placed me in a beautiful 2013 Dodge Dart which I insistently fell in love with. Frank stood out from any other salesman that I have dealt with because I didn't feel pressured to by a car or I didn't feel like i was wasting his time and he wasn't telling me what I needed or how much I should spend. When I came in on Saturday he took me to look at the Jeeps and all of them were gorgeous but I think he could tell that I needed a WOW car.... something that I would love and not want to walk away from and we definitely found it!! I am officially a proud driver of a beautiful 2016 Jeep Cherokee, now what makes this car different from any other car I have EVER driven is that not only is it beautiful and drives great but it is my very first car that has not been Pre-owned.
As Frank was promptly getting the numbers and paperwork taken care of I had the opportunity to glace around and observe my surroundings and realized that yeah I might have saved just a few more dollars going somewhere else but for the quality of service I receive each time I go to Courtesy jeep, Chrysler and Dodge that was worth the few extra dollars I spent Frank definitely has gone above and beyond each time I have dealt with him and for that I am extremely appreciative.
The very first time I went in I was greeted with a rose, the second time I was greeted with Frank (lol) and this last time I was greeted with smiles at 8:30 in the morning which always puts me anxiety at ease and my son and I were feed lunch (I swear its the little things that matter) but EVERY TIME I have been treated with respect, integrity and assurance that my son and I have a safe and reliable transportation. Thank you Frank Diaz and Courtesy Jeep, Chrysler and Dodge for all of you help. We love our new ride!!

Sincerely,
Olivia M.
(Natural born pain in the butt :))