Jessica Ann

Review of Courtesy Chrysler Jeep Casselb...

I dropped my truck off on Thursday December 22nd a...

I dropped my truck off on Thursday December 22nd and was told the piece for my truck would be in the next day as it was coming from Orlando. Saturday I called for an update and was told the part just got there and it would be done Christmas Eve. I called for an update on the 26th as NOONE has called me and was told the part never came in and it would be done on Friday. I called for the manager as my rep Victor would not return any of my calls and the woman who answered the phone was extremely rude and hung up every time she put me on hold so I had to call the sales dept to get through. I finally went to pick my truck up 3 days shy of TWO weeks later and it was still missing the seat assembly bracket! I will NEVER come to this dealership again and I will make it very clear to everyone I know and social media NOT to use this dealership for anything! Horrible customer service and follow through!