Clair and Dee's Tire Factory Review

I was having problems with my AC. I took my car back 4 times to these people because the valves kept leaking. It didn t get fixed the furst time, but nobody is perfect right?

All I have to say is that if you have a problem with the work they do at all, talk to them, especially to Ron, and these people will make it okay. They strive to give their costumers the best service possible.

This is our tire store. They take good care of us.

Excellent service and honest and friendly people. We will always take our car here whenever it needs servicing or tires!

These guys are Awesome. They always treat us right, quick service, honest repairs! Highly recommend. And they gave us water on a hot day plus popcorn in the waiting area.

Super fast alignment. They were done in 35 minutes. Really good place I would go back for sure.

Had a strange warranty issue with a battery that another shop in town wouldn't correct. They took care of it and took care of me in a fast, efficient manner.

I recently had my back breaks done at a shop in Pacotella ID a d the man who did them didn't tighten down the tightener thing for the fluid and he left a line off. So I stopped in and Clair and Dee's gave me exalent service they fixed the problem in a timely manner and I was able to drive the rest of the way home..
I would defently go back to them.

My wife and kids are on a road trip and I felt helpless, being 4 states away, when I got the call about the tire pressure warning light coming on and the tire being flat. They were treated with respect and made comfortable while they waited, popcorn and waters all around. It is nice to know that there are still businesses out there who take pride in their work and customer service. Thank you for taking care of my family!

This shop was great! I had to get new tires put on my truck, and they were really fast about it. Service was great, everyone there was really friendly and helpful, and as a college student, I loved that they had free accessible wifi so I could do some homework while I waited! In total, I was in and out in under an hour, new tires installed and balanced. Definitely will return here in future!

They always have my tires in stock when none of the other stores do.

excellent service, amazing owners, fantastic turnaround times! this place is trustworthy and responsible and you really can't ask for more from a location like this! the guys in the shop know what they are doing and if there are any issues after a fix they are more then willing to take a look at it! I come here exclusively for my fixes and they are the best in town! I would highly recommend this place!

Over priced. $120- but costs $70 @ tri state tire. I bought 4 tires online and then I went here to get my tires put on. Cost $120 for my 15"s. They gave me the keys and said thanks, I couldn't find my car and they couldn't even tell me where it was before when they handed me the keys. Went back inside and then told me it was hidden some where to the side. Comes to show how important it is to do a little research before going to a place that over charges and has poor service. Also the picture shows how they didn't even take off the sticker and now I have this flapping sound as I drive. Now mounted and drive on, it's hard to peel off... crap service.

Good honest work. They know cars better than anyone in town .

Since getting my car last June my husband and I have had some problems with it and we have tried a few other mechanics in the area and have always ended up at Clair & Dee's so after a few times of that this is the first and last place we go and they do everything they can to figure out what is going on as well as let you know how things are going every step of the way. Their prices are great and their staff is very helpful. My car is in better shape then when we bought it.

Dallen was really nice and helpful to me I came in wanting new winter tires and thinking about getting wheels as well he explained all the options to me and helped me choose what best fit my needs

Great service quick and efficent , personable staff

I hate your YouTube Ads but I guess they are working if I'm here.

Claire and Dee's was so fast and professional. The employees were very kind and respectful with surprisingly fast service. I couldn't believe the repairs were done so quickly. Highly recommen

I've been using Clair & Dee's for a while. Me being an amateur about cars, I really appreciate the honesty and genuine care given by one of their employees Dallen. He's the best! I got my tires rotated and one of the hubcaps fell off because of it. He made great efforts to make sure I was taken care of. I would recommend Clair & Dee's.

We were visiting from out of town and needed some help with our AC. They were very thorough and honest without overcharging. We had a great experience. Thank you!

Point S is SO GREAT! They helped us out with a flat & rotated our tires, and waiting in the waiting room was very pleasant. They offered us water bottles, there was a complimentary popcorn machine, tv for the kiddos, and WiFi!

Their Laser Car Wash does a better job than the $20 wash we got at another spot. The works wash is $7 & includes an undercarriage clean . The kids loved the soap that, according to them, looked like unicorn poop! .

I can t thank these guys enough for helping us out on our way into Yellowstone. It would ve been easy for them to take advantage of a lady traveling with kids, but they were helpful, decent, and charged very fair prices for their services. Thanks, Point S!

These guys are the closest car shop. But I would go here even if they weren t. I have always been treated fairly, and often much better. They seem more interested in making long term customers than making a larger bill once. Dallen was more than on top of things, and even called to check up. Not once did I feel like an inconvenience to them. The standard for which other car shops ought to measure.

Don t go here. They tried to get me to pay $400 for a job that I did myself for $80. They will try to take advantage of their costumers.

Edit* Ron called and shared a little more of the story behind our experience there. I really appreciated the call resolving the problem. They take care of all their customers, even the unhappy ones.

I have had better service at other Point S Tires. The one in rexburg has not been friendly the times that I have gone and I probably won't go back

Great Service! Very fast and reasonable financing on my tires.

My family and I were driving by Clair & Dee's today in a car they fixed and got back to us yesterday. Then i said "hi point s, you all fixed our car" then my wife said "Thank you". I think that says it all. I havent heared a thank you like that before but it was really sincere. Really point S, we say thank you for taking care of us.

We are always treated with professionalism, kindness, and our cars are well taken care of each time. Point S is the place to go in Rexburg.

The customer service is great, there is a nice waiting room with complementary popcorn.

Honest, great work and staff. Will have all my future work.

I've been going to Clair & Dee's for a little over a year now and I love the service, they're reasonable, courteous and professional. The person that helped me was Jaden and he was pretty easy to work with

Best Tire and Lube/Oil in Rexburg! Fair pricing and great service!

This is a great repair shop, I would recommend it to anyone. They tell you true times of what it is going to take to finish a repair and they are great people. I went to this place because I called around and they had the cheapest prices in town and the best online reviews. I went in and the whole experience was wonderful. It was my first time there, but I will be a customer for life. Thanks for the great experience!!

This place does not care about you or your vehicle. I hydro locked my engine (got water in the engine, stupid of me I know.) I told the service writer that I hydro locked my engine and she charged me a diagnostic fee, I was willing to pay that. They called me a couple hours later saying that they got it to start but needed more time to get to the the other cylinders. After waiting all day I finally got a call saying that I needed a new engine that was going to total out car. They also were going to charge me 5 hours of labor for the diagnostic to remove the air intake manifold (something that can be taken off in under an hour).

Insurance got involved and I got a new engine with a 6 month warranty, or so I was told. Two months later I started smelling a burning coolant smell also I was losing coolant, I took my car in just to make sure that it wasn't the engine. I told them everything and asked them to check it out. I get a call from them saying they couldn't find a leak or smell anything. They give me my keys back only to have it start smelling two days later of burning coolant. I took it back in and they said they couldn't smell anything again. They didn't even address the coolant level being low. I took a tech out on a drive to make sure he could smell what I smelled. After that he told the service writers what he smelled, and they just said well that is normal for a car with 125,000 miles. After that I just walked out and went to a different shop.

That shop did a pressure test on the cooling system and found a leak in one of the tubes. Had Point S done that I totally would have paid whatever it was. They didn't care about me or my only form of transportation. They do fast work, but if they make a mistake or anything like that they deny everything and say there is no problem.

Been going here for years. Always very helpful. Quality honest service. They are also the only place around that carries nitrogen for rv tires.

Ryan, Chris and the gang are the best. They really focus on customer service and give the best.

Really nice car wash! Tires and full service shop for cars and trucks. A bit pricey but quick service overall.

Lack of transparency with management. Almost charged credit card twice. Almost didn't provide receipt. Attitude was poor

Driving through on a family trip to Yellowstone. Had had two other shops look at our car and they couldn't figure out what was wrong. Taylor was able to quickly get us in and effectively diagnose the issue. Honest, friendly, knowledgeable, fast, awesome! Highly recommended!!

The most helpful people I have ever delt with! They recommend good ways to save money and are straightforward when telling you about problems.

Amazing service here. We ve gotten our car taken care of several times here, and the men working here are great. They don t try to trick you or lie to you, they just try to help you in the best way possible.

Last minute fix that got us on the road the weekend before Christmas. Very grateful!

Came here off of a rrcomendation from work. Got all 4 of my tires replaced and loved the service! They were friendly , quick, and helped me to get a rebate on the tires I bought! Deffinetly the place to go for tires in rexburg.

We have used them a couple of times for our daughters car. She is a student and far from home. Both times our experience has been excellent. Honest, fast, fair and clean. Their works seems great - what more could you ask for!

There were a few things I felt they could have done better. But then they contacted me, apologized for what happened and made it right.

These guys are amazing, Best customer service. Honest guys. I had a great experience.

Fast service, friendly and helpful employees. Good price. Great job, keep up the good work!

I came in for a tire rotation and was very impressed with the customer service. I felt like they knew and cared about me, something more rare now days. They were quick, professional, and went above and beyond. I would recommend Clair and Dee's tire factory to anyone.

Very good people and very some best costumer service I have ever had. And now a devoted Clair and Dee's costumer.

Update:
After I submitted the below review Ron contacted me and offered to do a new free diagnostic. We've gotten that done. In the process of troubleshooting, they replaced the spark plugs in the car with the ones that should have been used and let me keep them in for free. They spent a lot of time on the car and figured out some steps to take going forward. I have modified the below review to remove a slant that was expressed before and make some things more clear. Ron also let me have a free oil change. (Note: Although Ron asked that I would change my review, he made no suggestions about how to change it or what score to give. My comments are my own and considering how far they went to correct things I have no problem with giving them 5 stars.) In all honesty, it would be better if I had contacted them first instead of ranting.

Old Review:
I took the car here a few weeks ago for a diagnostic. I've waited to see how things turn out and I can report on the accuracy of the diagnostic. They told me that most of the stuff they listed as recommended services were simply because of the mileage of the car. That is, if we assumed that I never did anything to take care of it, these are the things that would need to be done, for example, replacing the spark plugs. (My spark plugs were replaced by the one who sold the car to me.) I'm cool with all that given that they were honest about why those things were suggested, but the guy acted like I would pay for them without question. Aside from that, He told me what the engine codes were and said the MAP sensor needed to be replaced based on that. This is very reasonable and I mentioned prior that I've been needing to replace it.
However, he also said that the timing belt was stretched out. I asked how that happened and he said from age. He said it was hitting against the housing. He also asserted multiple times that there was no sticker indicating its replacement. I told him that I believed the person I bought the car from had replaced the timing belt so he questioned me about if it was the serpentine belt. I admitted I wasn't sure about that. I told him that I would buy a MAP sensor and replace it myself.
I looked for myself and was reminded of a fairly large sticker near the front of the car stating the replacement of the timing belt. I've replaced the MAP sensor, but it hasn't solved the problem I've been having. It's totally reasonable, as other mechanics would likely have resorted to replacing the MAP sensor at this point (The cracked tubing was already replaced and the old MAP sensor was cleaned.); so there is no fault there, even if it turned out that the problem isn't the MAP sensor.

I have been going to Clair & Dee's for 12 years and they are absolutely wonderful. Great people and great service!

Our tire blew out in between Fremont and Madison county with no spare. They opened their store, gave us a super deal on a new tire, and drove out to our poor car and installed it then and there. 10/10.

I took my truck in with some questions on some play in my steering. They took a look and came back with an $800 quote to replace my steering gear box. My steering gear box was brand new, installed only a couple months prior. I asked if they saw any other issues or possible reasons for the play in the steering and they said no. I took it to another mechanic who let me come look at the truck while it was jacked up and he found an obvious reason in the idler arm.

I also took my car in for an alignment after having the struts replaced. Came back with it pulling to one side and the steering will not straight. they have a mileage warranty on their alignments so they did it again for free, but it still pulls to one side. Not impressed.

This is the best mechanic shop in Rexburg that I have dealt with. From the first experience with them, they earned my long term business. I have had all my work done by them and even bought tires from them. They stand by all their warranties and work with you if you are in a financial bind. I am seriously so grateful to have them in town and would recommend them to anyone! Plus, they have free popcorn to eat when they work on you car.

Love these guys! Their service is very fast, always remember us as customers anytime we come in and have good deals with their service :) you won't be disappointed if you come here! Paula is our favorite!

Great price, service was fast! And the waiting room was clean. Good place definitely will come again for an oil change

We called in first to ask question about tire comparisons. They went above and beyond sending me photos of the treads to compare. We decided to come in and they listened to my needs and wants to help me make a purchase I was happy with. As a woman I have gone into a lot of mechanic shops who will talk to the man I'm with instead of me even if its my car we are working with, even though I'm a car girl andi know enough to get by. They talked with ME even with my husband there which I appreciated so much, yes they were still nice to him. They were kind, honest, informative and they have new customers now.

Clair and Dee's WILL take care of you. I originally posted a negative review and only a few hours later Ron called and graciously invited us to come in and discuss the problem with him. We'd had a billing miscommunication. When we arrived, he rolled out the welcome wagon and did everything possible to gain our business back and then some. I worried beforehand that it would be accusatory or awkward, but the meeting we had was so easy, friendly and courteous. Careful research had been done and explained both to us, and to the others involved. The problem was resolved MORE than fairly. We salute you Ron and the team at Point S. This business truly cares for its customers (even the disgruntled and frustrated ones!) and has easily earned our business and our respect.

Good friendly service! If a mistake is made they make sure they fix it.

Really great service went in for an AC recharge they got me in the same day and had awesome service my only complaint was they washed my car after the service and ended up knocking off my licence plate I just wish they would have asked before washing my car but it's a pretty petty complaint all in all great service.

I was very impressed with the phone service and prices. They had what I needed for new tires and made sure that they did the job right by double checking what I wanted. Timely service and also had the wipers I needed for a different vehicle. Great waiting room too. AND they gave me two coupons for free caramel apples at the Rocky Mountain Chocolate Factory. Wow.

Adams and the gang made us feel right at home. Did an excellent job. And did it fast and efficiently. Even offered us pop corn.

Fast and convenient. Paula was very helpful.
Highly recommend.

Everytime I have brought my car in, I have always left glad I did. The prices are fair, the employees are helpful, and the work is quality.

Great service they were able to get me in and align my car tires. They were really friendly as well.

Amazing staff, and the best service. I would recommend anyone to them.

I went in to get the alignment checked and buy a couple new tires. Since the alignment was so easy they waved the fee for that and just had me pay for the tires. The customer service was good. I used commercial tires last time and they were good but Claire and Dee's treated me better than any tire shop ever has. I'll more than likely use them next time I need some work done.

Great customer service! Will take my vehicle here everytime!

I made a last second appointment on a Saturday and even though they seemed pretty busy, I was in & out in 30 minutes with 4 new tires mounted/ balanced and my oil changed. Best service I've ever received! I had never taken my car anywhere but the Honda dealership before but now I don't think I'll ever take it anywhere but here again!

Fast and friendly! With the cold weather that we've been having lately, our car wouldn't start. Clair and Dee's was nice enough to come out and help get it started!

Always a good experience when dealing with Clair & Dee's. Staff is very friendly, helpful and knowledgeable. Work they have performed has always been Great.

Absolutely some of the best customer service I've seen. While coming down Sykes Ridge Rd in the Pryor Mountains of Montana I tore a sidewall in one of my tires. Not the tires fault. I drive an Excursion (big heavy vehicle) and I tried to go around a sharp rock instead of over it. I'm also running an odd brand and size. PitBull PBX in 35x12.50r20. Not many tire shops carry these. Luckily Summit Racing does and we were heading to Idaho the next day. On Sunday, I emailed Claire & Dee's and asked if they would be ok with me having a tire shipped from Summit to them and have them mount and balance it for me. Not two hours later I heard back from Chris saying that wouldn't be a problem (on a Sunday evening). Time was important because we head back to Iowa on Friday. So I ordered the tire and they received it Wednesday morning. I drove to Rexburg and Jason & Ron had me in and out with the new tire in about 30 minutes. Just awesome. Wish these guys were in Iowa. I'd go there all the time. I will be back to Idaho though and will go to them for any future services needed.

The one and only place I go in town for car check ups and repairs. Even better customer service!

Last winter I came in to have my fluids measured / topped off. I was expecting to have to pay but was told that my fluids measured in optimum range. Contrast that with Grease Monkey down the road who started the conversation with an up sell. Got an oil change today, no upwelling, reasonable timeframe and pricing. Last oil change at Grease Monkey was more expensive and they tried to up sell right away and claimed a bunch of things needed replacement (not true as verified by others). I'll echo another review, great price and great service.

Claire and Dee's is great. The only place I'd go to in Rexburg.

I took my car in to Clair and Dee's for some work. Due to a lack of understanding on my part, the results were not what I needed. Dallen, Taylor, Jaden and Ron all went above and beyond to help out and make sure my car was functioning safely. All the work was done quickly and everything is working great. I'm always hesitant to trust shops with my baby but these guys have earned a top spot on my list.

Walmart decided to increase their prices to mount and rotate tires so I decided to come here for a better deal. Knowledgeable staff.

I've been to a few mechanics in Rexburg, but Clair and Dee's has gone above and beyond every time to help me. They take a personal interest not only in my car but in me and my family. They do everything they can to make my repairs affordable, without sacrificing quality. I can't recommend them enough!

Clair and Dee's is the best! I wouldn't trust anyone besides them to work on my car! They will always take care of you no matter what. I highly recommend them to everyone!

I want to let everyone know how amazing Clair and Dee's is. I went in to Point S because my car was shaking really bad when slowing down. I walked in and Paula was the first on to great me. She was such an amazing lady that truly went out of her way to make sure my needs where meet and I was satisfied. She went on a test drive with me so I could show her all it was doing. After my car was looked at she walked me through everything along with keep me updated as it was getting fixed. On my way home my car ran so much better, no shaking. Thank you so much Claire and Dee's and a very special thank you to Paula. You are truly amazing and so helpful at what you do.

I bring both my vehicles here when they need repairs. To come here cost me half the price Les Schwab was wanting to charge for a brake repair. Their service is fast and employees are great. Jaden especially was helpful.

I use Clair & Dee's all the time. They treat me beyond what is expected. I refer people their way. I once had a friend visiting town that needed someone to look at brakes or a tire. I referred them to Clair & Dee's. I followed up to see how it went. My friend explained that they pulled him in immediately, fixed the problem and sent him on his way. He was extremely grateful for the friendliness and excellent service. He's reminded me of that several times since. They've always taken excellent care of me and the issues I had. They always go the extra mile and I'm thrilled to write a review supporting them. I commend any to their care.

Got me right in, changed oil with full synthetic, and charged a fair price. Even got a discount with a Google review. Sweet!

I have used Clair & Dees for various auto-related needs for 15 years. They're still particularly good with tires, suspensions, alignments and exhaust, but have expanded their repertoire to various other things. They're honest, customer-focused, and prices remain reasonable (although they have started charging for things that they didn't in the past, such as alignments, rotations and the like). Definitely my go-to in Rexburg.

Very friendly and quick service. As a younger person I usually get the run-around when I take my car in to get serviced. They didn't give try to get me to pay for anything I didn't need (wiper blades, air filter, etc.) Price was reasonable for an oil change. Clean waiting area.

Best service stop in Rexburg. Honest service by honest employees. These people take care of you.

The staff was very helpful and accomodating. Paula was especially helpful in obtaining quotes for all of my unique vehicle issues. I would recommend Clair & Dees to everyone.

Great hometown business. Always friendly and accommodating as possible

Very polite customer service reps, answered all my questions. Their crew was quick and efficient in repairing my vehicle. Definitely recommend them. Paula and Dallen

Pros-They seem honest, They aren't going to tell you something needs fixed when it doesn't.
CONS- They destroyed my upholstery. After fixing my exhaust, they failed to put it all together correctly and now my car has a constant rattling noise caused by a loose flange. They have a bunch of minors working there. I assume most of them are their family which is great but they need to be cahperoned so they don;t destroy people's stuff.

Not as bad as Taylor Chevrolet, Not as good as my current mechanic.

Had a weird problem with my car, had them do a diagnosis. They found nothing after checking everything and trying to figure out the problem. But they reduced there regular pricing to just cover the labor time to check my car. They got my trust to not rip me off.

Very good experience every time I go in. Quality work done fast.