Cheyenne Mountain Resort Review

What's your for a work conference. The service and restaurant was amazing!

Nice place, but would not recommend if you are just staying a night or 2. There is not enough time to take advantage of all that comes with your stay.

Wonderful. Enjoyed this experience
.. Great staff
..

I absolutely love this place. It s incredible. We spent our Christmas vacation here this year and I did not want to leave. Everything is so clean and modern. The outdoor pool was warm and the hot tub was great! Even in the Rockies in the middle of winter. The food was so good and the staff kind. We will be having our wedding here in the summer!

The brunch used to be excellent. Now it's just good. Not worth $63 a person.

Would not consider this a 4 star hotel! The grounds/amenities are nice but the rooms were small and cheap looking. I've stayed in 2 star hotels with rooms that looked exactly like these. I'm definitely no travel snob but we stayed here as a special treat for my 30th birthday and for the money we spent I was expecting a luxurious room. Instead it felt like an old lodge that had been spruced up a bit with new bathroom tile.

PROS: good internet speed, relatively quiet rooms, comfy bed, free parking, pretty area, room temperature was very comfortable and easy to adjust, blackout curtains were great

CONS: our room door wouldn't seal shut all the way, the floor in the room above us creaked horribly whenever that room's occupant walked across it, restaurant prices were too high, blanket on the bed was ridiculously heavy (as in painful to have it on it was so heavy. I ended up just sleeping with 2 sheets over me instead), bathroom fan was ineffective at removing steam so it felt very muggy in the bathroom even 2 hours after a shower

They hosted a work Christmas party and it was very nice.

We stayed for two nights and when we got our room there was a really strange smell in there, we made a complaint but got the answer that is was newly renovated so that couldn t be the case. Second morning we woke up and both my pregnant wife and I had bad headache, then I saw dripping from the bathroom ceiling. I Realized that the smell was dissolved paint from the ceiling, we directly got the attention from hotel staff, several people from the staff along with several of our friends confirmed the strong smell. We didn t want to pay a cent for that room and tried to get a promise from the hotel that they wouldn t rent that room to any other guests before it was fixed. Off course we wanted to have a full refund, but the only thing they offered us was a 50% discount which we didn t think was enough. After several calls and a lots of promises to get back to us, without any success, we ended up with one of the managers refusing to do anything about our situation. Wouldn t recommend anyone to stay here, ever...

Beautiful scenery, calming environment for a decent price

Went for drinks with friends, no happy hour pricing, but the beer was good as was the food.

Second time staying here love this place and the views/services offered. Definitely will stay again

Terrible event staff. took over 30 minutes to park. no one directing us where to go after the parking debacle. carving station guy spent the whole time talking to a friend. staff disappeared and never refilled wine and water glasses. had to bus own table before dessert. food was good. too bad event staff blew

Melissa was extremely helpful and informative while we were planning our wedding around COVID. Cannot express enough how much stress they took off of me.

Beautiful establishment with all the staff, from the bartender, servers and desk staff. Definitely was decorated nicely for Christmas. Although it was cold, it was nice sitting on the deck with the fire going, also looked great! Great time!

The dinner buffet is very nice, but I was unimpressed by how disorganized it was.

We bought the Bed and Breakfast package which included breakfast. We were supposed to get a free breakfast buffet, but they never gave us the coupons for it. We arrived for breakfast late enough that they considered it brunch even when we explained it to them. We talked to several people and explained everything, they said that they would take care of it.

A few days later we found out that they took care of it by charging us for brunch to our room (which we only discovered because the charge appeared on our credit card.)

If you are keeping score, that means we were charged for both breakfast and brunch.

Very disappointing!

Edit: Upon seeing this review, the resort took action and corrected the problem regarding us being double chraged. This prompted me to upgrade my rating from 2 stars to 3. While they did make it right, the fact that they were so disorganized is still very djsappointing.

Best Sunday buffet in the Springs! Beautiful set up, and a ton of tasty selections. Price is not too shabby for what you get

Great spot and the gym seems never busy, which is great!

Nothing like it looks online! I can tell you the rooms are no better than a Marriott or Hilton. Don t waste your money here if you are looking for a resort experience. Front desk was super nice though!! we switched rooms like 3 times cause the smell here (can t describe it, not horrible not great.) and she didnt complain or anything she actually helped us! There was no remote in my room and I had to google how to turn on the tv and change channels cause it didn t have any buttons on it and they couldn t bring remotes til the following day. Also absolutely disgusting was period blood on the toilet that was failed to be cleaned. On top of everything the views here suck. I can t help but feel I was scammed. I don t even write reviews but this place does not need to be charging these prices for a basic hotel experience.

I've stayed here a few times for business. Very dated. Terrible front desk service. I would not recommend you stay here. Beautiful location and views but that's it. On my next trip I will be insisting on another location.

There is no way this is a 4 star hotel.

Went for Christmas dinner. The buffet was alright, was out in a room in the very back. Definitely not worth $65 a plate though.

Probably the best place we have stayed at in Colorado, the rooms were very nice and close to just about all the amenities, its surrounded by great views and tons of stuff to do there like golf, basketball, swim, fire pits also has play area for kids and the food is great as well, all the staff is very nice and professional and everything is very well up kept

refused to clean our room because of the pandemic even though we asked multiple times. restaurants on the resort closed really early but the food was good although over priced. the rooms were very small and the lake was really dirty and had duck poop on the sand and black water.

Awesome resort at the foothills of Pikes Peak. Does it get any better?

Elegant, clean, and superb service. I'd never leave if I didn't have to. Food is great.

Beautiful location, extremely nice. Wasn't an overnight guest so can't comment on the rates.

Very old facility, you can hear the footsteps upstairs and people talking next door very clearly. Beds and sheets are very uncomfortable. Balcony door is difficult to open and close. Will not recommend this place to anyone.

Attended a fundraising gala. Facilities were great and staff was very attentive. Food very good for mass-prepared dinner party fare. Would recommend resort for any formal party event.

I can't begin to tell you the bad experience I'm currently having here. Yes, as I write this I'm in the room. Room 218 in the Elk Lodge building. We arrived this afternoon to get away for a night and relax. Upon showing up I was told that the rate I booked the room for was too low, and was asked to spend an additional $60 for the room. They told me I somehow booked the room under a corporate account and was not supposed to receive that price, however I had booked on their website and followed all the prompts it gave me when booking, so I have no idea how this happened. Im in marketing and in my profession we call this "bait and switch." They advertise one rate then switch it to another. But I still paid reluctantly. Upon entering the room, it is not worth the $189 price I paid (originally booked at $127). Cut to later that day...We left the room and upon returning at 8:30PM, found a woman in our room which seemed quite odd, and right when we showed up she left. We then got in the shower and found mold growing on the shower curtain. In my opinion I would never recommend this resort and would even go as far as to tell people to steal clear. In my opinion spend a little more and stay at the Broadmore. You will have a better experience.

Atmosphere was nice, staff was pleasant, and the food was fantastic.

Very cool layout. A Hidden Gem just a skip and a jump from many other premier Properties in and around Colorado Springs.

Staff is absolutely amazing, and the hotel is absolutely gorgeous! Definitely recommend

Beautiful parking lot. Seriously, I was just meeting a friend there but Google is making me write this.

The beds are very comfortable and the resort atmosphere is quiet and relaxing. They have a full range of activities on site including, fitness center, pools and lake, fitness center, golf course, and restaurants with good food.

It's location leaves something to be desired, as you need to travel some distance to get to Garden of the Gods, Manitou Springs, or even Downtown/Old Town Colorado Springs. There's also not much near by as far as walking distance either.

I tried to plan a special weekend for a friend who just lost her husband. I thought the girlfriends get away package would be perfect. Sadly it turned out to be Very expensive, not worth the money for the experience! The package included our room, a spa treatment, lunch with mimosas and late check out. Had I purchased all this separately I would have saved over $100!
Prior to booking I asked about availability for the spa treatment, I was told yes there is availability. Not so, when I booked the only thing available was a very basic mani/pedi. Then due to time problems on their end we had to go with a pedi only.
Additionally if you pay separately for the late checkout you don't need to check out until 3:00, our late check out was 2:00.
Don't do the packages.....NOT WORTH THE EXTRA MONEY!!

Great food and atmosphere, accommodating staff, beautiful view.

Amazing customer service! They really know how to treat their guests well. The spa was incredibly relaxing too!

The food was delicious. The room was cold and we couldn't adjust the temperature

Nice rooms, fantastic views, terrible Resort restaurant.

Staff was real friendly. Good food. A fantastic view!

Clean rooms with excellent service. I would highly recommend this place.

What a beautiful place Gorgeous pool and hot tub with a mountain view (pic from inside the hot tub lol). Large patio and fireplace a level above the pool with the same gorgeous mountain view. Big comfy rooms with a patio were wonderful. I'll definitely be back to stay again!

The rooms were good. I thought the service was good. One thing I didn't like was the restaurant. The food was cold and no very good.

There is generally one response you get from the staff, "I don't know." The food was subpar for resort and had literally the same menu in two different restaurants. They started remodeling the entire lobby the day after we got there, all so it could be ready for the owner's family reunion in August (that's one thing the staff did know). This affected the adjacent restaurant and sports bar, cutting off food service and the obnoxious noise. The clincher was at the end of our stay, we arranged with the front desk (face-to-face) to be picked up at our room with a golf cart to transport our luggage for an early morning flight. Needless to say, they never showed and no one was around to give us ride either. The views are the only redeeming quality to this place.

Employees were attentive and hospitable.
Room was spacious and comfortable

This hotel/motel, in my opinion should not be classified as a resort. While the grounds are pretty and has nice views, the facility is old and outdated. We were so disappointed.

The room was older and didn t look like the pictures on the website. You could hear the people in the room above you, from footsteps, to the toilet flushing, to full on conversations. When we arrived I had to wipe down the door handles in the bathroom and an area of the door itself. There were clothes on the patio, left from the previous guest I suppose, which makes me believe that they didn t clean the patio furniture when they cleaned the room. We were charged a $50 resort fee, even though the hot tubs are closed and it was too cold to use the pool.

The grounds were well maintained and the views were pretty, but not worth the room rate.

We will not return, especially during COVID times, as I believe their cleaning is not thorough enough.

They still use magnetic door cards, and mine got demagnetized every day.

I stayed here for a conference. The rooms are very nice and beds are comfy. The staff are pleasant and helpful - happy to go out of their way for you. The food is excellent and the views are spectacular. The whole resort is beautiful and well-maintained. My stay was wonderful.

Cheyenne Mountain Resort is one of my favorite places in Colorado Springs to go for an event, a brunch, or a night away. Husband and I stayed here on our wedding night before we left on our honeymoon. Gorgeous, mountain feel with lots of wood and a giant stone fireplace. Gorgeous views.

Really nice. Pool was closed and they should tell you that before you book.

Rooms were clean but I was dissatisfied with the fact there was no breakfast for the price paid. But overall nice place.

Always a top notch place to spend a weekend, relaxing evening, event, or dinner and a cocktail. The staff is normally okay if not a notch above standard. Some staff goes above and beyond other staff can be standard or sub par. The consistency of my experience here is definitely lacking but I will still rate this 5 stars because the ambiance is classy and there is a place for everyone hear and atmosphere can be chosen depending on your taste because of extensive hangouts located on the property. Whether you want to hang at main bar or have a cocktail or glass of wine out on the fireplace porch, this venue has all you need to have and great experience. Not to mention the views!

Beautiful background for this location. Had a great stay!

Nice breakfast buffet with my daughter and her fellow graduates. The location, views, and buildings are absolutely gorgeous. I love the resort, we've attended many special occasions there.

It was a wonderful hotel! Unfortunately we went during an ice storm and everything was closed. The heated pool and hot tub were closed because of guest safety. We did enjoy the every employee and we were treated very well.

I was there for an event by it was beautiful! Very professional and elegant.

Nice place. Our room was very clean. The front desk employees were helpful. Unfortunately we came on off-season, so we could swim or use some of other amenities. But we felt comfortable. We do wish the rooms have microwaves.

The resort is nice, wonderful view, and lots to do no matter what your hobby

I just took a tour I think by what I saw it's beautiful I look forward to visiting it again.

Great place, lots of things to do at the resort and the surrounding area. Good food, nice deck to have breakfast on. Rooms are clean and most balconies.

This was a really fun getaway Hotel. The grounds are amazing and the views are spectacular. The service staff goes out of their way with every request. Thank you for such a wonderful visit.

The view from the hotel is amazing! The mountains are literally right there and we took so many pictures. The inside of the hotel is beautiful as well. Very clean and very well presented. The lobby looks like a modern style cabin. We enjoyed our stay.

Great staff and amentities. Pool is awesome and weather was wonderful. Views were to die for!

Mountain view, lots of fresh air, comfy rooms!
Friendly staff always makes you feel welcome.
The buffet style restaurant always had a wide selection for every taste. Lots of activities can be scheduled onsite. Next year I'm definitely coming back again!

Great place with friendly staff, awesome views and good food. Out 3 day event here was wonderful.

Beautiful setting with lots of amenities. Close to Garden of the Gods and Helen Hunt Falls.

The Cheyenne Mountain Resort is very scenic and sprawling. There is plenty to do for people of all ages and the staffbis very friendly.

Don t stay here! THEY DON T CHANGE THE SHEETS BETWEEN GUESTS! Traveled to the resort for an overnight spa trip. When I went to get into bed I found a colored pencil and pencil markings on the sheets. It took housekeeping over an hour to come and another 45 minutes to change the sheets. So gross.

I had an amazing stay. They have awesome staff, clean rooms and beautiful view. During my stay it was nice to have a Coffie shop close and breakfast down in the lobby. Trust me when I say the breakfast is wroth the price it is amazing. Also they offer military and other discounts so be sure to ask. Overall I highly recommend this hotel to anyone who wishes to stay at a nice resort for a great price.

Beautiful place and right now it is decorated so beautiful for Christmas.

The staff there are fabulous!

We enjoyed our stay here. Rooms are clean, with very comfortable beds. The linens are crisp but not starched. This makes for a comfortable, zero rustle sleep. Carpets could use a bit of updating, but otherwise the hotel is really well maintained. We visited in 'COVID' October and really appreciated the heated pools. The kids enjoyed outdoor swimming and fresh air and I appreciated not having to reserve the pool in advance.

Pro tip: do upgrade to a room with a mountain view. In this case it's worth it!

It is a beautiful location with a super helpful and friendly staff. The food is incredible! Great variety and flavor. The accommodations are top notch as well. I would recommend this resort to anyone!

Not a huge fan of this place. The rooms are rarely accessed from the main lobby and haven't to be driven to; the rooms are a bit dated; didn't find the mattresses to be comfortable, and they messed up my billing and recharged me 2 months later.