David Tysell

Review of Cheyenne Mountain Resort

We stayed for two nights and when we got our room ...

We stayed for two nights and when we got our room there was a really strange smell in there, we made a complaint but got the answer that is was newly renovated so that couldn t be the case. Second morning we woke up and both my pregnant wife and I had bad headache, then I saw dripping from the bathroom ceiling. I Realized that the smell was dissolved paint from the ceiling, we directly got the attention from hotel staff, several people from the staff along with several of our friends confirmed the strong smell. We didn t want to pay a cent for that room and tried to get a promise from the hotel that they wouldn t rent that room to any other guests before it was fixed. Off course we wanted to have a full refund, but the only thing they offered us was a 50% discount which we didn t think was enough. After several calls and a lots of promises to get back to us, without any success, we ended up with one of the managers refusing to do anything about our situation. Wouldn t recommend anyone to stay here, ever...