Hotel is huge, around large central conference areas. Staff was nice, but the room was a little date and the floor creaked to high heaven! I was in the first floor and I heard every time the people above me walked around. It wasn't just the room, the floors creaked when you walked in the hallway as well. Breakfast was nice and they serve Starbucks coffee in the lobby.
Staff was really courteous, bed was good but door knobs and switches showing its age. Dont get me wrong, room and hotel was clean but not contemporary decor any more.
There's an extra charge if you want a microwave & mini fridge. Air flow at night in room is virtually non-existent. I had to sleep with my window open while there was a blizzard outside just to cool the room down. "Business office" is only a couple computers that work infrequently with a printer. I wouldn't stay here again.
I love the location as its nearby the bank, target, Baskin Robbins and various restaurants and stores in case I need to grab something. The rooms are spacious and the staff is friendly. Of course the best are the warm cookies.
Nice older motel.put us in room in back. I have a bad knee and we are literally 1/8 of a mile from the lobby. My husband drives me around to the back so I don't have to walk so far. Weird shower. Couldn't get it to work. Told to pull hard. Terrible pillows! My husband is an Honnors member so there is 2 hours of free spirits in the evening and snacks which is nice. No view of Mountains. FREE breakfast is a plus.
Housekeeping was very pleasant and accommodating. Rooms were clean and well stocked. Hallways were vaccumed well. Staff at front desk had smiles and very nice.
When I booked the room it was for $260 after taxes for 2 days. I've gotten charged $470 for the two days. Completely unbelievable.
Always a positive experience here, clean facility, professional helpful staff, great group meeting facilities, conference spaces,
Joe, the breakfast manager, and Glory were both great!! We came from across town to try the breakfast, it was delicious and the service on 5 star! Will recommend to family and be back ourselves!!
Nice visit, room was clean, staff is very friendly.
Great place. Staff was friendly and the food was great
It was a great experience. The room was clean and the kids loved the swimming pool and huge hot tub. The food was ok. There was a limited menu and no kids menu.
Amazing rooms, and amazing service. Never tried the restaurant or the bar so can t review that, but this hotel is amazing with amazing people. Not a thing wrong with it, and when the ice machine was beeping on my floor and we called the front desk, they took care of it within 10 minutes. Will definitely be back when we re in the area!
Very dedicated staff that helped organise a successful fund raiser...
Very nice hotel with very nice view. I really enjoyed my stay at the Doubletree and this was my first time in Colorado Springs!
Great hotel. Nice restaurant and comfortable atmosphere.
WiFi in my room subpar, bedding not new, otherwise hotel has gone through a nice renovation.
We held our wedding here and everything went perfect! Stephanie Maloney, our contact, was over the top helpful, agreeing to wait till the last minute to have the rain clear up so we could hold the ceremony outdoors. The peppercorn steak was perfectly cooked and tasted heavenly. The bridal suite was clean and lovely and the bed enabled my new husband and I to get our best sleep we had had all week! I highly recommend them!
Easy access from I-25. Close to Cheyenne Mountain Zoo and other area attractions. Newly remodeled entrance with welcoming bar area. Being in a wheelchair our ADA room was right down the main hall. Great pool (warm) & hot-tub with a chair lift for accessibility. Workout area across from pool.
The down side is the beds weren't as soft as I would have preferred. The pillows were nice and fluffy until you would lay your head down, it would be swallowed into the pillow. Making feel like your head was on the mattress. No support. The vanity mirror was too high for me to see myself while sitting. They did have a magnifying mirror that could be plugged in for extra lighting to use. Nothing I could have used without the help to slide it forward and plugged in. Not a lot of vanity space for personal items. Plenty of room in the bathroom to move around, a seat in the walk in shower. (Looked like a metal coffee table) 2 shower heads. 1 adjustable. Again I would need help to move it down. Towels on a closet type of shelf and not easily accessible. No towel hooks to hang used towels on. Bathroom door is a pocket door. No handle to pull it closed. Too thick for my hands to grab a hold of and to heavy to close. The door had recently been patched with putty that had never dried. My husband kept getting it on his hands closing the door for me. Needing ADA type of facilities I understand there are things that just don't work well, but I would hope places would actually try a challenge and see how it works for those of us that need things tweaked a bit. Maybe see how easy it is to use while being stationary in a wheelchair. Just and idea.
I would like to believe the rest of the rooms were a nice. All in all not a bad place to stay.
There was some great things and not so great things about this doubletree. Front desk was great belinda manager perfect. On the other hand the food in the resturant in the morning was discusting dirty dishes in buffet line. Dinner was really good. Rooms were clean and nice.
Upper scale lodging lots of amenities loved the scenary.
At the event, they were quck to take the food and drinks away when me and my sister were still sitting at the table or when we left to come back. They didn't ask with everything if we were done or not.
I was there for a conference so I don't know what the hotel rooms are like. The conference rooms are nice. The food they served was good. Also there is good parking
Wear a mask if purchasing anything in person. Otherwise, maintain personal hygiene considerations throughout public areas. Very impressive hotel for this area. Great rooms. Clean, very large space throughout. The pool is a bit cold. The gym alone is far better than most other established hotels.
There is a 14 year classically trained Cellist as one of the cashiers, she should be playing music in the main lobby whenever possible. People need music. It is therapeutic.
Lovely atmosphere staff are trained well in both customer service and cleanliness
This hotel is comfortable and the staff are great. Good wifi and rooms have all the amenities you'd expect. Plenty nearby and a nice area. I'd be happy to come back.
I truly appreciated our night here. It is so CLEAN. I also loved how soundproof the walls were, we didn't hear doors closing constantly which is a plus. Other than the water pressure going down and having to take a struggle shower we will definitely be back!
Love the experience! Amazing breakfast room! Tennis court! Etc
Great place to stay and the staff is friendly and eager to help you in anyway..
Hotel is a little run down it needs a face lift it looks old but everything was nice pool was amazing and gym was fun target right across the street
Visited my sister and stayed he.. the pool was great, kids enjoyed
I went to go check in Saturday evening and the lady that was working the front desk ran my debit card for 181 dollars and kept running my card and told me it was declined I looked at my mobile app for my bank and they took out my money. It's now Thursday and still haven't returned my money. I feel they are racists because I'm Hispanic. None seems like they want to return my money.
The banquet room we were in was beautiful, great lighting, table linens in our school colors, buffet was excellent and staff was courteous and did a wonderful job making sure everything stayed full. Amazing.
I did not stay in the rooms. I was there for a military ball. So I am reviewing in regards to staff and the lobby/ball room area.
The lobby was gorgeous; open space with friendly staff welcoming, beautiful clean bar and luxurious lighting. The ball room was very large and accommodating with a modern look.
Now the downfall was the unhappy staff past the front desk. Everyone seemed uninterested or too busy to answer one of my questions. I also had my purse checked multiple times because they thought I had brought outside alcohol! I was alittle shocked at the lack of hospitality in the field of customer service.
Great room on the 4th floor. Could not hear people in the other rooms, and the staff is very helpful and friendly.
Very nice, I enjoyed my stay. The room was very comfortable.
Great friendly service. Very clean rooms. Excellent breakfast.
Newly renovated at the front. Great bar and grill, great breakfast. Not all rooms have refrigerators (ask before you get there). Very helpful staff!
Nice hotel currently undergoing renovations. The hotel is huge and due to the renovations you will have to walk a long way to get to your room from the front desk because there's only one usable elevator to access the floors. The room itself was spacious, newly updated, and clean. There was a fridge and microwave in my room, but from my understanding not all rooms have it and it's the luck of the draw. The gym was bigger than most hotel gyms. The indoor pool and jacuzzi was great.
I went for an art show. They were extreamly nice and the place was very clean.
I have really enjoyed my time at this hotel. We spent over a week here and the staff has really been the best. They really take care of us and know us by name. If you're looking for a great hotel with nice rooms and great amenities look no further. This is the place to be in a great location. From my room I see mountains that's great to wake up to in the morning. Take a swim in the evening at the indoor pool and have dinner at the hotel. Everything you need is under one roof.
We ate at their restaurant. In fact, we eat here quite often. The food is very good and is served quickly. The service is always great. Seating is comfortable as well.
Pain in the butt to get into building with a keyless entry.
1. Room is clean, bed is comfy.
2. The hotel is no smell of old.
3. Parking is convenient.
4. Staff is nice.
5. Convenient place to stay and easy to access to main road. Near Target and restaurants.
Hotel comfortable and clean. The only detail is the long journey from the front lobby to the elevators. Good restaurant with breakfast buffet and a la carte.
Awesome hotel with a great bar, amenities, and fire pit outside. Super clean and great staff. Highly recommend
A really nice Double Tree hotel. Recommend walking across the street to Old World Bagels for one of the best bagels in the area.
#1: Great coffee! We had a two day conference at the double tree and the coffee was a nice treat.
#2: Great staff. Recommended great places to go after the meeting and were always available to help out.
#3: Go to Bristol brewery. Wonderful place.
Great hotels, great customer service. The beds and linens are very comfortable.
Always a great place to stay. They have great food in the restaurant too. They recently did some renovations to the building, and it looks wonderful and more inviting and comfortable.
Event catering was lacking in quality, staffing for the bar was very short. Hotel is very accommodating and inviting, rooms are large with most amenities available.
My wife and I stayed here while I attended a conference. The staff were warm and courteous. The bed was ultra comfy and we even had a balcony. We had room service for breakfast and it was hot and tasty. We'll be staying here again!
I love the free welcome cookie. Staff is helpful and kind. The rooms are beautiful as are the event rooms. This is also a great place to stop in and grab lunch or dinner. Another fav , at least for my kids, is a walk around the pond watching the ducks.
Very nice property. Manager Daniel went out of his way to make sure I was taken care of.
Best part was the staff, from the shuttle driver to the front desk and the housekeepers; everybody was amazing
Loved it. Great staff. Nice rooms and breakfast is awesome. Will stay here every time I visit and once I move back I will stay here anytime a hotel is needed.
They put us in a room right next to a elevator!! That's my only complaint. Other than that it was very nice
Great location, nice ballroom, overall a good hotel. Also sells Starbucks, so that's nice
This hotel is undergoing renovations. It's inconvenient. I had to relocate rooms because my bathtub spout went flying. Literally. I posted pictures.
The hotel staff is friendly but incompetent. I called downstairs for the issue and she wanted to send up maintenance. I was only staying overnight for 11 hour, I don't want that. I wanted a different room. No apologies, nothing for service recovery. Pitiful.
In the morning, after walking what seemed like forever with the terrible carpets, I get to the front desk and ask for change. They didn't have any and referred me to the restaurant which they stated was a 5 minute walk. Are you kidding me? No.
This hotel is an embarrassment to the Hilton Brand.
Very friendly staff, Starbucks at bottom and very nice rooms!
Management put a sign up last year refusing service to military personnel and their guests. They will claim it is an isolated issue issue but what does that say about the culture of the company that 2 high level managers would even think it was okay to put a sign up like that.
So many places to spend your money, I would choose an alternate venue.
Excellent quality hotel. Beautiful modern yet warm design
Newly remodeled flagship Hilton property. The bar here is better than any of the local bars in walking distance and the menu is great as well. The staff is super friendly and goes out of their way to help make your stay special. Very cool place for long stays. This is my only choice when I am in Colorado for business.
Had company Christmas party here. Good food. Had fun dancing.
We went to see an artist exhibit. The parking was easy, the lobby looked nice and the event was well organized.
Very nice, big rooms, clean. A hotel that feels like it fits its higher end brand. Plenty of free parking. Easy access to highway. Not too far from area attractions but some hotels are closer. Wish it had complimentary breakfast, but oh well. Mini fridge and microwave in room.
Great hotel, clean and very spacious but the wifi needs to be faster and more efficient
Always stay at this hotel when I travel to CoSprings. I am always greeted with a warm welcome. Great breakfast options in the morning. Location is convenient to all my needs during the trip.
