O.J. Pinckert

Review of Cheyenne Mountain Resort

The dinner buffet is very nice, but I was unimpres...

The dinner buffet is very nice, but I was unimpressed by how disorganized it was.

We bought the Bed and Breakfast package which included breakfast. We were supposed to get a free breakfast buffet, but they never gave us the coupons for it. We arrived for breakfast late enough that they considered it brunch even when we explained it to them. We talked to several people and explained everything, they said that they would take care of it.

A few days later we found out that they took care of it by charging us for brunch to our room (which we only discovered because the charge appeared on our credit card.)

If you are keeping score, that means we were charged for both breakfast and brunch.

Very disappointing!

Edit: Upon seeing this review, the resort took action and corrected the problem regarding us being double chraged. This prompted me to upgrade my rating from 2 stars to 3. While they did make it right, the fact that they were so disorganized is still very djsappointing.