Bob Brown Chevrolet Reviews

They lost my engine cover. I took my car for the recall and they lost my engine cover.

When it was time to purchase a vehicle to accommodate my growing family, I knew exactly what we needed and what my budget was.
I met Mike after seeing the perfect fit pop up on their website. He never pressured me and worked with the numbers I had given him to work with. From the finance department to general sales manager, Mr. Vetter I learned what it means to earn someone s business. I ll never buy another vehicle from anywhere but Bob Brown. I felt like they cared about the entire experience. Professional, friendly and genuinly good people is what you can expect.
I also take my car to the service department now where I can get in and out fast. They ve provided me coupons for services to keep my SUV running like new. Thanks for making an important decision something I feel great about. I d recommend checking with these folks first, before buying a new or used car anywhere else.

Was out of town working had an ignition problem with a saturn and my girlfriend had to go to these guys. Wow what a huge mistake, I was so mad and still am. If anyone in my family ever buys another car there and I made it clear we will no longer speak.

I was very impressed with feeling very informed on how the process works, the cost, and our options after they looked the car over and when the car was returned to us.

I've had my car into Bob Brown a few times to be serviced, from a simple oil change to a broken AC and they are always pleasant, professional and very easy to work with.

A great place to get new tires for your delivery vehicles. Appreciate the quick service!

Mark Cresta in used cars is, in my opinion, the best salesman I've delt with in a long time! I liked his helpfulness so much with the purchase of my daughter's car earlier this year that we just purchased one for ourselves. Thanks again Mark!!!!!

Exllelent place to buy a car. They help you finance with good or bad credit.
Excellent place to buy a car. They help you to finance with a good to bad credit. I recommend Alberto Freixas, he helped me with the purchase of my vehicle, the Spanish speaker.

My wife and I saw a Silverado on their website and started working with their salesman, Mike Holzman on it. Needless to say, it was an outstanding experience from start to finish! Mike did a great job of communicating what was needed for an out-of-state buyer and made the whole process go smoothly. Additionally, Mike took the extra time to send additional pictures and eased my reservations about buying from out-of-state through the entire process. I would highly recommend Mike Holzman and Bob Brown Chevrolet for your next vehicle purchase.

Recently took Trailblazer in for diagnosis and repair $3000 later found out that the problem has not been fixed.

Worked with Stef this morning on buying a new truck. She was super helpful and worked to get me a great deal. Highly recommended!

Had a great experience with our purchase process. The salesmen worked very well with us and tried to get us the best deal possible. Will be sure to go back for our next cars.

From start to finish, my experience at Bob Brown Chevrolet was top notch. I inquired about a vehicle online and was responded to almost instantaneously by Michael McNeley. Mike made the car buying experience as simple as could. Only 2 days elapsed between me reaching out and driving home in a new car. I absolutely recommend Bob Brown Chevrolet and especially Michael!

Art was thorough and professional, and did his best to balance the issues I brought up with the needs of the dealer and the manufacturer.

The guy who gave me estimate on repairs for my front end was very helpful and friendly. Great Service. Wish I didn't have to wait a week to get car fixed but I guess they have lots of customers so that is a great sign that my car will look good!

Poor staff quality they make you wait a lot of time

Stefanie is very helpful and incredibly knowledgeable. I walked in knowing what I was looking for in a vehicle but not knowing which one would meet those requirements. She immediately knew which one was right for me. If you stop in ask for her!

Horrible service sold me a 2014 vehicle that had a part older then the car its self installed on it causing the engine to lock up and had to swap the motor now theres an electrical problem with the car causing my lights to keep burning out and got the extended warranty but it doesn't cover this supposedly and the manager knew this already when we came in he just told us to return the car to the bank horrible service the manager especially

No pressure sales, extremely knowledgeable. I highly recommend going through Irwin!

I was able to schedule appointment and got right in and out.

I drove 75 miles to look at a car. When I get there I find it has 2 huge rock chips in windshield and a cut in lower fender, where it meets the door. The door had rust where it had been rubbing the fender. Strange for a 2012. It also had broken weatherstripping on both rear door side windows. I asked to have it all fixed and the manager got angry and said if I wanted all that fixed there would be no deal. I settled on having the fender,door,windshield fixed. I took the car home and returned it to have it fixed. I received a call that it was done. I go to pick it up to find they had messed up the plastic molding under the fender. It was now yellowish, on a silver car. The undercoating on the fender ran and discolored the molding. I can't understand how no one saw this before they called me. The salesman said it looked great when he called me. The salesman was not there, so I asked the receptionist who I could talk to. She pointed me to the managers office. I stood in the door and said hi, one guy was on the phone and the other just sitting there. Neither person acknowledged me. The receptionist called me back after she noticed me still standing in the door way after 5 minutes. She had the salesman on the phone. I told him what was going on he said he would fix the problem. I hung up the phone and turn around to see the receptionist and manager whispering to each other. She then asks me if everything was ok, I said I would like to show the car to a manager. So I showed it to a manager and they said they would fix it. So 3 days later the salesman calls and says he told the place they took the car, that it looked like crap and they need to re paint the molding. He says its ready to pick up and looks great. I go to get it again on a Sunday, I find that the molding was NOT painted. They tried to buff it out, but I can still see it. If I didn't know it was there I might not notice. I was told it was painted and it was not. Being a Sunday no one was there, so I just took the car home. Total miles I drove to supposedly have this car fixed was 3 trips and 450 miles. The car should have NEVER been put on the lot in that condition. I have NO faith in the 172 point inspection. The certified technician checked off that the windshield,fender,door were OK. So if he couldn't see huge rock chips and a hole in the fender how can I trust any of the other things that he supposedly checked. This has been the worst purchase I have ever made. I will never be back and I will use social media to let everyone know what I went through.

This dealer is great. They are friendly, courteous and listen to the customers. I wouldn't by a car any place else. I have been buying my cars here for several years and been very happy. They have good sales people and I have always dealt with Pat Sullivan that always makes sure that your experience there goes perfectly.

I saw a vehicle on the website and went in for a test drive. Joe Pentland one of their sales reps helped us and was very nice to work with. He helped us navigate the purchase process and was great to follow up after the sale. Overall experience with dealership was very positive!

2017 Silverado LTZ kept burning the A/C fuse. Bob brown company found the problem and fix it at no charge.

Jon was very helpful and accommodating with the appointment. I also appreciated the fact that they pulled my Suburban into the bay for pick-up since it was raining outside...nice touch! The shuttle drivers are also very nice and right on time every time!

Great experience! Pat made the process so easy and got me exactly what I wanted. Would highly recommend this dealership.

This was my third time (and last) buying a vehicle from Bob Brown. The other few times were good but this time it was awful. The finance guy was a total tool and messed up my paperwork. He wouldn t even extend his hand for a handshake. That is important to me and I will not be back after this experience.

Dropped off van for collision repair. Fast and friendly service.

All the personnel were friendly and courteous, and answered all questions

Took my truck there to get a dent out of my back fender and have that part re painted and not even a week after having it done it all bubbled up and all they had to say was that happens some times. After spending 2k to get it fixed they wouldn't do any thing for me.

It took them twice to fix my truck. First time they said it was a faulty part and they have to ordered the part again. Second time they fixed it and offered me a loaner car which was nice. The only thing I would suggest is to try and give the customer a ball park time it will take to fix. All the people I dealt with were nice and friendly.

Bought a brand new Silverado through Cody Shields at Bob Brown Chevrolet and couldn't be happier with the experience and the vehicle. Everything from the test drive, no pressure sales, speaking to Robert McGhee about my options, and going through financing with Billie was a very pleasant experience.

Great used vehicle experience. Salesman was the best: Gerrick

My experience:

I brought my off-brand vehicle into Bob Brown service due to the readily accessibility of their location to my job. I had seen their commercials and they seemed worth a try, plus, as a vet, I knew they were vet friendly-which is nice.

Calling ahead (en route) and scheduling a service appointment (same day) was surprisingly easy (thanks...Mindy?) The vehicle was diagnosed quickly, and I was able to make a future repair appointment for the following week.

Fast forward to yesterday (Friday).

The vehicle was dropped off at the early A.M appointment time for repair; and was told it would only take a few hours. Around 3pm, I began to call the dealership to check on the status of the repair. My service rep Todd was nowhere to be found. This was the case for the multiple calls I made during the afternoon and evening. I never received a call, email, or text back.

6pm closing time came and went, all the while my calls went unanswered. Still not one bit of communication since drop off.

I walked from work, flagged down the last employee of the day whom just happened to be able to get my completed vehicle, took payment, and had me stranded no more.

I was having mixed emotions about the dealership after that experience, after all, I was stranded and pissed.

Joe, a Military Police war veteran and supervisor, made my less-than-stellar experience and turned it into a 5 star event. He stayed almost an hour after close making sure that the last customer of the day was taken care of before the last person left the dealership. This amount of integrity, dedication to duty, selfless service, and basic decent respect he showed said volumes about this dealership. Joe made sure I was comfortable inside from the sweltering heat, and during the entire ordeal, he had nothing less than a sincere smile on his face. On his personal Friday night after close on his way home, he willingly took a pissed off customer and took his personal time to reopen the service center just to get me taken care of.

Due to Joe, I will be happy to return to Bob Brown Chevrolet for my service work. I even receive a better experience than at my actual brand dealership.

The price was extremely reasonable and just so happeened to be better than the competiton.

The quality of work turned out to be great. My vehicle drives like butter and better than before.

Lastly, the showroom and service center looks like it just got converted from a NASA sterile clean room. But that was ok! It was professional and relax.

Would Recommend. Thank you Joe!

It was great, had a recall on my vehicle, needed to get it taken care of but really needed to get to the gym, they gave me a ride to the gym, picked me up when I was done, took me back to the dealership and gave me a free car wash!!!

I was pleasantly greeted by Brenda and she got someone to assist me immediately.

DO NOT TAKE YOUR CAR HERE!!!!!! My wife has been taking her car here for 5 years with the same problem. Yes I said 5 years back and fourth with no fix and a lot of money down the drain. They GUESS what is wrong with your car. Do not take your car to them. I was told that it was the starter the last time I had to take it to them. Which was another lie/Guess. I had it towed to a different mechanic this time who got it started for $20 without the starter and it has started ever since. Do not trust them! Do not put your car in the hands of these thief s. Other programs with the car are not fixed and I refuse to take it back to these crooks. Save your money and go to Napa or even Firestone. Will be cheaper and they will tell you the real problem.

Jason Christensen at Bob Brown Chevrolet was awesome to work with. He was very friendly and easy to work with. His Knowledge on the cars i was interested in was spot on perfect. Jason made the car purchase easy and flawless. I really appreciate his help in selling me the Chevy Trax. I love the car!!! Thanks Jason

We enjoyed working with our salesperson Eddie Mottet and how Robert the sales manager was willing to work with us on an agreeable price in order for us to purchase our 2018 Silverado. Everyone we talked to at the dealership was very friendly.

I stopped in as I was concerned about an excessive leaking of water from my muffler. Everyone greeted me with kindness and my assigned technician came out and looked at my car immediately and confirmed the leak was nothing to worry about. He was extremely knowledgeable and explained what was happening which put me at immediate ease. I was out of there within five minutes at no charge. The staff at Bob Brown are always so friendly and helpful.

They handled a warranty item just as they would if I was paying out of pocket. Perfect service

I felt I was offered a fair price for my trade in 2011 Silverado as it was at the upper end of what KBB was suggesting and what I thought it was worth. The staff ( especially my sales associate Mike McNeley) was more than pleasant, courteous, and I never felt pressured to buy a car or service I didn't want. I will most likely be a return customer.

I'm going to make it real simple. My sales man was good but the service is below average. When I purchased my truck the financial guy was not friendly. When I had a recall on the truck, I left it and they never called to inform ip me it was done. Than never APPOLOGIZED after waiting all day for a call. Customer service is everything. It will make or break your business. You can buy a truck or car anywhere. Mr. Bob Brown please here me when I say, "Good customer service goes a long way but bad customer service travels even longer"!

I want to follow up on my review. They called me right away and explained the issue that they had. They were very kind and took the time to follow up on what had happened to me. I appreciate that and it tells me that they care. I give them the full amount of stars. I will go back and continue to do business with Bob Brown.

I'm satisfied with the deal I received last year on my 2017 Silverado. After 2 trips to the Quick Lube for oil changes I'll likely be back in a year or two for a new truck. Best dealership in the Des Moines area.

Leased a new 2015 Equinox to replace my wife's 2010 Equinox on 4/23/15. Robert Mcghee went the extra mile to get our family an outstanding deal that exceeded all expectations. Dave Block got us a great rate and allowed us to lower our payments more than $100 dollars on a BRAND NEW unit. My wife is driving her 1st new vehicle, and couldn't be happier. Thanks to all the staff at Bob Brown for a truly great buying experience.

Went out there to look at a used car they had on the lot. First off they couldn't find the car, nobody knew where it was... So they looked over my trade in and started calling WHOLESALERS to get a price for it... They came back with an offer of $6,000 acting like they where giving me a mint when every other dealership was offering me 10-11k. When i told the sales manager that the dealership down the road offered me $11,000 towards a car nearly identical to the one they couldnt even find he got very condescending and laughed at me and tole me "i would go jump on that then". So i did... Thanks to Ramsey i got the same car for a grand less and didnt have to deal with unprofessional jackasses.

This is our second leased vehicle from Bob Brown. Each time we have visited, Irwin has been the salesman we have used. We have recommended friends to use Bob Brown and ask for Irwin, as he has done a tremendous job facilitating the sale or lease of a vehicle. If it had not been for Irwin, I'm not sure if I would have left driving a Chevy (being a Ford guy) but the entire experience with Irwin led me to be comfortable and excited to drive a Chevy! Thanks Irwin!

We worked with Jay on leasing a 2013 Traverse for our growing family and found him to be very thorough and helpful from start to finish!

We did not enjoy our experience at all. It was my son's first time shopping for a vehicle. We were made to feel foolish. There was zero guidance, zero negotiations and the salesman was condescending . For example, when I asked about used Silverados, the response I received was......"Why look at used, when you have a new one right in front of you?"
We are taking our business elsewhere.

They take care of your vehicle in as soon that they can!

worst car dealership ever!!! very rude staff and they dont care about there customers!!! DONT EVER BUY FROM THEM!!!!

Are we in heaven? No it's Iowa. I had a nice reminder of this yesterday when I stopped at the Kum and Go off University, and my "Check Oil Level" light came on. The cashier helped me recheck the level because it read ZERO! Discussing if I could put a non synthetic oil, 2 other gentleman stepped into help, saying yes I could temporarily to get me to Bob Brown ,where Matt worked in Finance. He said they could have me in and out in 15 min. He was not only right, he even paid for my oil at the gas station!! HOW NICE IS THAT!
GREAT staff at Bob Brown, in and out, and problems solved!
Thank you to all who helped me.
Pat Howe

Absolutely wonderful experience. Logan helped me out so much! Even with my questionable credit I was still able to drive away in a beautiful 2016 Nissan. AMAZING!

Great first experience with John H in service. Brought a car in with an issue and he was great with helping us take care of it and getting the car back to us!

Always friendly, fast, and talk to me, they don't frown or ignore you.

Recently bought a vehicle in July, everything is great! Sale went awesome, easy and simple.

I Thank the genius that setup the kid friendly space for the service center! It made my visit with my 2 boys a not stressful experience that I usually experience at other places. Also the staff are very friendly and nice! Will be coming back for sure.

Why do I come back here. They are the kings of false promises and white lies. I would really appreciate just an upfront interaction with them. I see them reply back to every negative review with a promise of making it right, but obviously a track record of multiple years doing the same things have not been resolved. Customers beware!

As car dealers go, these guys are pretty good. Really good customer service. Quick response. A little pricey.

We began experiencing problems with the ignition in our Chevy. We worked with John in service. He was able to get our car in 2 days later, kept me updated on progress and was able to get Chevy to warranty the ignition costing me nothing out of pocket! Such an amazing experience for our first visit! We will be sure to work with their service team again in the future!

Thank you Ben mennen for the excellent sales experience with my purchase on my 2020 Chevrolet 1500 high country. Definitely will be sending family and friends to come and see you for there purchase.

My husband, Gerald, just purchased his 4th Silverado pickup. Steve Simmons is GREAT to work with. He answers all Gerald's questions and returns all his phone calls promptly. Steve works hard to find the perfect truck with all the accessories asked for. Steve and Tony Amosson make the buying process so easy and rewarding. Bob Brown has a great team and we will recommend them to all our family and friends. Thanks!

Great experience. Everyone was very professional. I was in and out quickly without any hiccups!

Worst,
NO help with the lemon law, and a 2005 Uplander from HELL

John proved why Bob Brown is top notch. Professional, personable, and unlike Dewey, he was patient and didn't try to force the sale

I only go to them now for my oil changes. Decent place.

Alberto Freixas really made buying a new vehicle fast and easy! Very happy with the dealership as a whole.

Love Bob Brown! Always great service. No hassle buying too. Clyde and Robert are awesome to buy from!

I recently bought a car from the Bob Brown Certified Pre-Owned (CPO) lot in Ankeny, Iowa. I left with the impression that the vehicle had been placed on the CPO lot, due to it having passed the CPO requirements. I was on the Chevrolet website and was looking at the warranty information and found the CPO page. The warranty information listed several CPO warranties that I was not made aware of. I attempted to contact the Used Car Sales Manager but was told he was busy, so I left a message, to which I never received a return call, as expected. I went to dealership, Saturday, April 11th, to clarify the CPO warranties. I talked to a Sales Manager, who didn't identify himself and attempted to talk to him about this issue. I was told that only certain vehicles were CPO to save the customers the pass on costs to do a CPO. I pointed out that I bought the car there and pointed out the Bob Brown Certified Previously Owned sign at the corner of the lot. He stated that it wasn't GM policy to certify all cars, but it was Bob Brown Chevrolet's decision which ones to do a CPO on. He looked up the auto I purchased and stated that my auto was not CPO. He stated that I could tell if it was by the Bob Brown license plate, as it would say "Certified" on it. I asked to speak to his Manager and was told he had gone home for the weekend. I feel that I was deceived by the CPO signage at the used auto lot, by not being told that the auto I purchased was not a CPO. The automatic inclusion in my paperwork of a "policy" to cover Bumper-to-Bumper when my warranty expired in three months, the misinformation about the CPO identification on the vehicles and the overall deception on the part of the dealership to enforce a non-existent CPO program, conceived to mislead the general public. Yes, I found on the Bob Brown website a "few" CPO listed vehicles, primarily large SUV's and trucks, apparently ones that nobody wants without a CPO as an incentive to buy. I want this matter corrected, and will do what I can to correct this mismanagement policy, no matter what.

Jamie Scott and Robert McGhee gave me a great deal on my new trail boss thanks guys!

Service is great greeted politely always a smile on their face

Quick lube on a Friday took me 25 minutes! In and out! Thanks! :)

Probably one of the worse car buying experiences you could ask for. Truck is making squeaking noises after the first week of owning it. Was lied to about it being a fleet vehicle. If you trade your vehicle in, they will prorate the remaing tags without telling you. Now I'm stuck with 320 more dollars I have to pay a month after purchasing the truck. What a joke.

I was treated like a nuisance instead of a customer

Friendly atmosphere but most of all they fixed the problem.