Bob Brown Chevrolet Reviews

Bob Brown will go the extra mile to take care of issues that happen!

This dealership has been my choice for a number of years. They have always provided great service experiences to me.

Joe sold me a great car, and the service team followed through with great service after the fact

Great customer service, free car wash but not the best for big trucks

Best dealership in town! I had the best experience with Stephen Collins. He made my purchase easy, fun and stress free. Followed by an unexpected upgrade was an pleasant surprise. Great customer service! If you want a sales guy who makes sure you get the best deal and truly cares about your needs, see Stephen. HIGHLY recommended, I believe I found my forever dealership and sales guy. Thanks for all you did!!!!!!

Bob Brown Chevy exceeded my expectations! I am very satisfied with the purchase of my new Chevy.

Bob Brown Chevrolet treated me by far the best out of 6 dealers I visited. I was able to make a deal with them. When I'm ready to trade or buy another I won't even think about going anywhere else!

Great place to buy a vehicle. Good selection and friendly staff. Worked with Patrick Crane as my salesman. He did a good job of hearing me out on my vehicle needs and was very easy to work with from purchase all the way up to picking my vehicle up after the sale. I would definitely buy from them again.

I have to say I am a very satisfied customer. I was pleased with customer service, and the friendly staff at Bob Brown Chevrolet (Urbandale). They went above and beyond my expectations. I plan to continue to do business with Bob Brown Chevrolet. I do recommend Bob Brown Chevrolet if you are interested in buying a vehicle. I'm very pleased with the Equinox!
Thanks, Dave V and John S.
Sincerely,
W. M.

Everything went smooth. Huge selection large inventory.

We have been purchasing vehicles from Bob Brown Chevrolet for 30 years. Our number one salesman is Cody Shields. We recently purchased a Chevy High Country Truck and a Chevy Traverse. Cody sold us both vehicles. Couldn't ask for any better service. Cody really cares about his customers, and strives to get us the best deal possible. If you are in the market to purchase a new vehicle, Bob Brown Chevy and Cody Shields are your go to people.

I went in initially looking at used pick ups and was put in contact with Tom Tracy. When we decided to switch gears he did a great job getting us in to the new vehicle that we really wanted. He made the process so easy on me and was very personable. I was impressed through to the end when we were were introduced to what I think they call the delivery coordinator, Jerrod. He was so friendly, explained all of the freatures and warranties of the truck, then helped set up On Star and my phone's Bluetooth. Today, I needed to get a copy of the odometer certificate from my trade and the woman who answered the phone, Sheila, went above and beyond to ensure I received it while on the phone with her since the finance team was all busy. I'm confident that the service I will continue to receive there will be no less than what I have already experienced.

My car had a flat tire. Between Onstar and Bob Brown Chevrolet, I am back on the road.

Just a very smooth and efficient process. Well organized.

Great Customer service! Purchased two trucks and they had extras added and all cleaned and ready to go the same day!

Great car company for decades.
I was with my aunt when she bought her new Malibu in 1968, and I got the very same respect, courtesy, and family member type treatment when I bought my new Spark in 2013.

Staff at Bob Brown were very efficient and professional. They did everything we had discussed and all I had to do was get there and take care of paperwork. Excellent service.

Horrible experience with service, had to pay twice a deductible and some other expenses (not counting enterprise car rental) because their "experts" couldn't fix what was wrong with my truck the first time around, second time they had my truck for 21/2 weeks just to tell me that it needed a new engine, and another week and a half to complete the job...a really frustrated end and beginning of the year.

I Just bought a 2014 Chevy Cruze from Bob Brown. I was helped by Mike Mcneley, He was great and got me the car I wanted in no time. He let me know as soon as I got approved and treated me as if I was his only customer. I will be going back for all of my car purchases.

Irwin Zuckerman is the real deal! He is always so helpful and accommodating. This is our 4th purchase through him and we have always been pleased with his level of service and help.

Very pleased with our car buying experience. Everyone was very friendly, knowledgeable, and worked to make a deal happen. We drove 200 miles to get the car and we weren't disappointed with the car or Bob Brown's customer service.

Great dealership, Tom Tracy was excellent to work with and treated us fairly. Would reccomend this dealership to my friends.

Bryce Manning and Joe Koebke are hands down the best to work with! Great price, service and delivery. Did everything I asked. Bought 5-6 trucks now and every time enjoy the process. Thanks guys, you're real Gentlemen and it has been a privilege!

I purchased a vehicle on May 1, 2016 and to date I have yet to hear one word from my salesman. Haven't received a follow up thank you note, phone call, email, absolutely nothing. I guess my $50,000 purchase wasn't important. Other than lack of follow up, the buying process went smoothly. I appreciate that I was able to drive the vehicle for a couple of days before making a final decision.

Great quick oil change. Everyone really nice! Thanks

My first experience buying a vehicle ( '52 1/2 ton Chevy) was in 1968 so I've been at this for a while. There were more snags in my recent purchase than any other. First, the vehicle was not on the lot; it was soon-to-be delivered. That may have contributed to the problem, as may have Covid. We paid $100 to put a hold on the pickup, and after it had arrived at Bob Brown and we had looked at it and picked out the accessories we wanted, we got a phone call telling us that two salesmen had sold the same pickup and that we were SOL. However, they had located a very similar pickup (slightly more appointed) for $1000 less than the agreed-upon price. OK. When that pickup arrived we found out (with absolutely no help from a rude, surly tech at the main store) that the gooseneck/5th wheel hitch in our old pickup would not work in the new pickup. The best resolution was to install a B&W Turnover Ball and Companion hitch, and Robert and I easily negotiated a price. On the road home with the pickup on July 31, I noticed that the pickup consistently pulled to the right. I tested the pickup pulling our camper that weekend and was convinced the added displacement, HP, and most importantly torque made it a very good replacement. I had no experience with the B&W hitch and was given no instruction (face-to-face or in print) from the dealership. Also got no in-writing hitch warranty. However, I checked a couple online videos and became concerned about the lack of a turnover ball. I also was concerned about trailer tire pressure sensor that should have been with the pickup since it had the advanced training package. We took the pickup back to Bob Brown yesterday, August 6,to have the alignment adjusted. That seems to have improved the way it tracks. Thank you. While in Des Moines, we went to the accessories store to find out about the trailer tire sensors. We were told there that if they were not in the pickup we would have to purchase them ($240 - 300.) I had a couple days earlier been assured by a salesman at the store that the turnover ball I had been concerned about was an integral part of the B&W Companion hitch. This morning I removed the Companion hitch and found that the online videos were correct and the salesman was wrong; the turn-over ball is missing, so I have to make another trip to Des Moines before I can pull our gooseneck trailer. I have to add here that through all the negotiating and maneuvering through the SNAFUs, our salesman three times promised to call me back with information I requested and failed to do so. We have now a pickup that I think we'll be very happy with once we put time between us and the purchase experience. However, we are out $100 for the original hold on the pickup (I don't remember it being subtracted from the purchase price), approximately $100 for what should have been unnecessary trips to Des Moines (first for alignment, now to get hitch ball that should have been with the hitch), and $300 for trailer tire pressure sensor that I thought were included. Maybe I was generous with my scoring in the first two questions. This was our third pickup purchase from Bob Brown in the last 10 years. The others were uneventful, satisfactory, the kind I would have scored highly. Perhaps that is why this one is such a disappointment.

I knew what I was looking for before arriving, but Moises filled in all the gaps for me! He was extremely helpful and knowledgeable. He made the process seamless and stress free. If you are looking for a used car, ask for him. I hope his supervisor knows how valuable he is.

Eddie is awesome!! He did a great job of getting us the vehicle we wanted at the price we wanted with no pressure, he cared!! The day after purchasing the new vehicle I had to return the spare key for the old vehicle and Eddie went out of his way to put air in all 4 tires!! If you are looking for a new vehicle ask for Eddie!!

P J is a great saleman to work with will definitely buy from here again

Spoke with John Smith over the phone, letting him know I was just kicking tires right now. At no point did I ever feel like he was pressuring us or trying to make a sale! My wife and I showed up to look at a potential vehicle. We were given the keys to test drive, John knowing we were still just looking, again never asked to make a deal. After a quick drive, we sat down and discussed numbers, then left, letting him know we ll touch base in a few days.
We decided to make an offer, which was really easy with the competitive pricing they use! We came to an agreement! Drove down to sign papers and within an hour we were in the road back home.
These guys know what they are doing. No pressure. Little, to no, negotiation. No annoying emails, calls, and texts asking me to Come back in, we have a new vehicle you might be interested in.
Without a doubt we will be happy to return to Bob Brown Chevy and use John Smith when searching for our next vehicle!

I got the car I wanted. I got the price I wanted. I left knowing how to use the new tech. Jordan and the team worked with me and we got the deal done, I think I got a great deal and everyone was pleasant to work with.

This was my second vehicle purchase from Bob Brown but unfortunately I didn t have the same service as my first purchase. The sales person was great but when it came down to the financing of my used car is where the issue arose. The finance manger basically threw a bunch of papers and told me to sign. An hour later I decided to look at my documents a little closer, which is completely my fault not looking them over at the table and noticed a $1000 charge for gap insurance that was never once discussed. Second I noticed the interest rate was much higher than what I knew I qualified for. I decided to call the bank that it was going to be financed through and go over the terms. Of course my rate through the dealership was a 1% higher than what the bank actually approved me for. The lady even said that the dealership has the authority to increase the rate!?! I called the finance manager back and asked for these clarifications and he had no answer as to why but would call the bank and see what was going on. He then wanted the name of the person at the bank so he could call her out as this is a typically practice amongst dealerships. He also tried to tell me that he explained the gap policy to me which was not the case, I think anyone would remember adding $1000 to there loan. I was able to get gap insurance through my local insurance agent for an extra $1 a month on my policy. To make a long story short I had to go back in 2 other times to correct the financing to what was supposed to be what was negotiated . In the end Bob Brown tried to increased the rate and try to add a gap policy to make more money on the deal without my knowledge. If you buy through them make sure to use your own financing. What s worse is there I didn t even get an apology. So much for looking out for your customers.

I've had lots of service visits here over the years and have never had an issue.

We always get our chevy Malibu oil changed here. First come first service. Never have to wait to long. Get there in the morning.

I recently purchased a pre-owned vehicle from Mike Holzman at Bob Brown. I generally don't enjoy the car shopping experience but Mike was no pressure, answered all my questions and was very easy to work with. It was a pleasant experience. I would highly recommend looking Mike up if you're in the market for a new or pre-owned car.

I have no experience with the sales side, but I would avoid them like the plague for "service". I had a conversation with the service manager Randy yesterday and he was very confrontational. He made it clear they were not responsible to help me despite visits in May and June. His main priority seemed to be that I knew if they did anything I would have to pay again.
A shop deals with people under stress and should keep that in mind. If you're a dealer that's got my best interests at heart, take that tact and at least pretend to have some empathy. The repairs I got were questionable in my opinion but the service I got was totally unacceptable, without question.

Bob Brown Chevy runs free car-seat checks once a month.

Jason Christianson is the salesman to go to here. Nicest friendliest guy you could ever buy a car from

As always excellent customer service and very helpful

This was my personal second vehicle purchase from bob brown, and my family s probably fifteenth vehicle purchase. Never going back. Our sales guy Alberto was super awesome, really nice guy and very patient. The financing guy who signed the papers with us at the preowned section (I think his name was joe) was extremely rude. Wanted me to sign the title to our trade before even discussing interest rates. Said we had two options come back (both were about $100-150 more than anticipated) and I figured out those were the numbers for the extended warranty. After I said no to the warranty then he turned very rude, very disrespectful sarcasm, telling me my old plates got thrown away and that they re gone isn t funny. Didn t apreciate him, and the fact that I asked if I got all my paper work and he gave me cut offs of all of my paperwork that I signed CUTTING OFF ALL OF THE LEGAL DOCUMENTS AND SIGNATURES! You can t do that to people! And I was furious that he didn t give me an odometer disclosure that is required by law. The temp tag we got said 1/2018 instead of 1/20/2019. Extremely frustrated. Never coming back either. I work for a used car dealership and I demanded the rollback on autocheck (because bob brown messed up on the mileage) to be fixed and I got lied to and told it was fixed when it wasn t. I am a title clerk, so I m surprised that they tried to mess with me that much. Never coming back!

Very nice sales experience. Some large dealerships make it a painful process. I went there and we were in and out quickly with my new car!! 5 stars to Mike, Adam and RJ they made it a great experience!!

Michael McNeley helped me drive away in my dream car! He and everyone at Bob Brown Chevrolet were wonderful to work with. They made the car buying process quick and painless. I would recommend any and everyone to Bob Brown Chevrolet and Mike McNeley!

I went to Bob Brown because I needed a new vehicle as my old one was having problems and it didn't have the leg room I, as a big and tall guy, wanted anyway. With the help of salesmen Joe and Tony, and a big hand from my dad too, I came out of there with a 2008 Mercury Grand Marquis in great condition. Tons of leg room and a very smooth ride. Thank you gentlemen.

Very nice, but took a long time to get my car back from the collision center. Also every time your oil gets changed someone in sales will then call you and hound you about selling your car to them. Not impressed at all!

Jon Hochgesang is great to work with, he is a no nonsense kind of guy who treats you with respect and won't beat around the bush. Got us in and out in just a few days after my initial call and everything is back to original or better.

Pat knew what we wanted and got the price we were looking for. Delivery was fast.

Very helpful service. They were booked for a few days but were able to get my truck in that morning and back to me by the afternoon

Everyone at Bob Brown were great to deal with! Our salesman Joseph Pentland has been fantastic along with Troy Clemmons and Jon in service. From the time we got there till we left in our 2015 Stingray Vette was 3 hrs! Wow! Couldn't ask for a better experience!! Thanks to the Bob Brown Team. Will definitely recommend you guys to my friends and family!

We drove over three hours to buy a car from Bob Brown Chevrolet. Our experience with Mike McNeley was excellent both in advance of traveling to Bob Brown Chevy and during the purchasing process. Mike was very helpful and low pressure. We will recommend Mike to our friends and family who are looking to purchase vehicles. - Mark & Holly Shane

Nice Dealership, went over and above to help our family out today! Deery GM did not give us the time of day, these guys stepped up and provided the help we needed in a professional manner. The only way you can fight bad service is through social media. Buy a GM form these guys, they care.

Sincerely
Paul Dineen

What can I say about Bob Brown Chevy? Other than what a fantastic place to do business with. We traveled from Chicago Illinois all the way here for a 2019 Jeep srt. Ben the salesman made this purchase so easy an quick. We drove 4 1/2 hours an we re not disappointed with the our vehicle or the customer service. They detailed an serviced our vehicle filled up the tank an even gave us an extra key fob. We were in an out in less than 1 hr 1/2. Thanks guys for makin car buying painless!

Pat Crane was awesome !! and Dave Vetter was one of the nicest people you could meet. Gave us the best deal on a very nice Durango, would definitely buy from again.

The buying experience was a bit of a hassle, lots of back and forth, but overall we were happy with our purchase.

Eddie and the entire team were great to work with and went out of there way to address every question. Buying a car can be a grueling process, but the team at Bob Brown Chevrolet actually made this an enjoyable experience - Thank you!!

Tom Tracy from the Urbandale location was awesome! He made the process of me getting a car super fast and easy! They were awesome!

I went to change oil and everyone one was nice and efficient. I was done in no time

Walked in and was completely ignored. Will never go here again and discourage anyone I know to go.

Very fast and knowledgeable! Logan quickly understood our needs and was able to find the perfect vehicle at an amazing price. Best car buying experience ever. Highly recommend this dealership.

I believe you should have done more to get a warranty claim on the tires.

Hands down some of the best service I have ever had. Our salesman was Joe, and he was very accommodating of our schedules and budget. Also very knowledgeable with vehicles. Definitely recommend this dealership to any of my friends/family!!!

Great communication and help throughout the sale process. Very accessible.

Bob Brown Chevrolet is the BEST place to buy a great quality car or truck for the lowest price in town!!!!!! Our experience with the purchase of our new (used) 2010 Silverado 1500 was fantastic. I'm a complete royal pain, and VERY picky when it comes to making such a large purchase, but Jeff and Jeff (sales rep, and the sales Manager) came through and delivered us a deal we just couldn't walk away from. During the process, we shopped 4 other dealerships for a Chevy Silverado 1500. After looking at all the competitors, we quickly realized that Bob Brown had the very best VALUE, PRICE, PRODUCT QUALITY, CUSTOMER SERVICE, and SALES experience over any of the "other" dealerships. We are extremely happy with our purchase and will definitely do business with them again. Thanks Bob Brown for a great experience and awesome new Certified Chevy 1500 Silverado.

I recently purchased a used Chevy 2500 LTZ from the used lot at Bob Brown and had the pleasure of dealing with Joe Pentland. We all know how purchasing a vehicle can feel......Kind of like getting run over by a truck. However, my experience with Joe was TOP NOTCH! He truly cared about the outcome and my experience. I have worked in the customer service industry for over 20 years, and I have a VERY high standard for how I am treated due to the way I treat my own customers. Joe gets 5 stars....go see Joe!!!

I found a great deal on a 2015 impala at this dealership online. Once I requested more info about, Mike McNeley reached out to me and we began the process. He was well informed of the vehicle in question and was quick to take care of us. The entire team was easy to work with and made the experience enjoyable.

Great service! It was fast and friendly and they remembered my free gratuities.

Great experience at Bob Brown working with Tom Tracy. Made it very simple and easy!

Just got my new 2018 chevy cruze on black Friday me and my fiance craig love our new vehicle its beautiful and we are enjoying it Chris did a great job and the crew at bob brown Chevrolet does care about their customers and their satisfaction we will definitely continue to do business with them in the future thank you guys so much and the car is in our favorite color this was a beautiful early Christmas present!!!! Thanks again :)

I have a very bad experience , today 08/01/2020 I when to try to buy a new car the car I see on line good car good price, they show me two use cars,one. Was very dirty and smell like some body smoke inside,the other one same dirty and smell like be inside old barn with more the 4000 miles on , maybe because I'm Spanish person ,I show the car pics and information the special discount and price show in link I really feel minimize,and descriminated

Car wash was sloppy. Very narrow, basic, and filthy inside.

I drove over two hours to look at a used vehicle that had been sitting on the lot over a month and a half. After a test drive, I made a solid offer, the sales manager countered, I countered again and they wouldn t budge. The manager wouldn t come talk to me, the sales person didn t understand it, either. Drove all that way for nothing. Thanks for nothing Bob Browb Chevrolet.

We were looking for a small pickup. We chose to purchase from Bob Brown Chevrolet. Our salesman Collin Smith showed us a Colorado and explained the details of the truck very well. We were able to agree to a price quickly. So far the Colorado has been everything we hoped for. We were treated very well and felt the staff at Bob Brown Chevrolet respected us as customers.

Prices are way to high and didn't see any salesman to talk to.

Loved the visit because of Jason. Great, down to earth salesman! wasnt to crazy about the front welcoming woman. i felt like i was bothering her.

Looking for a new Colorado, I went to Bob Brown first, got a straight up price. Keeping them honest, I went to Karl Chevrolet in Ankeny, worst experience I ve ever had in sales and I used to be in the car sales business years ago, ended up walking out of the salesman s office after three different prices... and your typical car salesman manager experience. Bob Brown in Urbandale is the place to go if you re looking for a new Chevy! Talk to Cody!

Clyde was a great salesman, no pressure and gave us options that best suited our needs

Friendly, competent, thorough, efficient. Great experience. Oh and quick too!

Great experience. Michael McNeley was great to work with, made things very simple, and got me in and out very quickly. He gave me a very good deal on my trade in and gave me a very good price on the new truck. Very knowledgeable about the truck. Thanks again!

Bought a new car in 2014 from a great salesman but have had terrible experience with their parts department ever since . They were very rude and unwilling to help. It was like I was interupting their social time to help me . Never buy again from Bob Brown. I have purchased several cars from them and sent friends to buy cars from them but am tired of dealing with the disrespectful rude workers in their parts department.

We've been leasing both our cars from Bob Brown for well over 10 years. Each time we "reup" the experience improves. Going from taking several hours to consummate the lease to taking 1/2 hour this time we couldn't have been more pleased. Since we were in a bit of a time crunch, Eddie, our sales consultant had gathered all the info he needed and gave Dave in finance a heads up. Besides the great experience, we also got a wonderful deal. We changed brands due to changes in our situation, but basically, Chevrolet waived our last three lease payments on the old car, paid our first month lease payment on the new car, and required nothing down. We literally walked our with a new car without opening our wallet...and the car payment went down $35/month! It just doesn't get any better than that.

Bought my Silverado from them last year and had a great experience with Mark. This year a different story. Looking to downsize and purchase a used car, did the create your deal from their website. Finished it and then best and final was $4,000 worse than their create your deal on the website. Talk about a bait and switch move. Be careful if you've gone that route as I've had far better trade values elsewhere.

Sorry Mark would have loved to use you again, I know you answer to the man. And the man must say we met quota

We won t use the service department in your Ankeny location due to a couple of bad experiences with our 2017 Lacrosse so we tried to have our oil change done there. We called for an appointment and were told you don t take appointments so came during the time suggested. We were told it would be an hr and a half wait. Why on earth don t you make appointments? Guess we ll try George White Chevrolet in Ames! So much for serving what you sell ! That is Not my idea of good service!

I spent over $3,000 on 2 visits (6 months apart) to fix an issue with my 2002 Saturn Vue. The first time they said they fixed the issue but then the car began to have the exact same problem so I let them fix it again. I am once again having issues with the car so I took it to another garage in town and they found many issues with the motor. As soon as the mechanic popped the hood he said that the oil valve cover gaskets were leaking profusely and that any competent mechanic should have seen this. I hope this is the last thing wrong with the car and, although I have to spend another $600 on repairs, at least I don't have to shell out thousands at Bob Brown. Would I recommend this dealership? No.

Browns has absolutely the best service in Central Iowa. I recently bought a vehicle from Karl because Browns did not have the truck on the lot I wanted and the service at Karl is awful. Spend your money at Browns.

Fast. Fair. Honest. Thats Michael McNeley. I bought a Camaro from him at Karls, and when he switched to Bob Brown, I didn't hesitate to come straight to him. He got me the perfect car(2014 Cruze. Love it!!) for a very fair price, a great deal on my trade in, worked with me through all my questions. Always on point and ready to help. No doubt my next car will be bought from him as well. If You need a car, you'd better be going to Mike.