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I recently bought a car from the Bob Brown Certifi...

I recently bought a car from the Bob Brown Certified Pre-Owned (CPO) lot in Ankeny, Iowa. I left with the impression that the vehicle had been placed on the CPO lot, due to it having passed the CPO requirements. I was on the Chevrolet website and was looking at the warranty information and found the CPO page. The warranty information listed several CPO warranties that I was not made aware of. I attempted to contact the Used Car Sales Manager but was told he was busy, so I left a message, to which I never received a return call, as expected. I went to dealership, Saturday, April 11th, to clarify the CPO warranties. I talked to a Sales Manager, who didn't identify himself and attempted to talk to him about this issue. I was told that only certain vehicles were CPO to save the customers the pass on costs to do a CPO. I pointed out that I bought the car there and pointed out the Bob Brown Certified Previously Owned sign at the corner of the lot. He stated that it wasn't GM policy to certify all cars, but it was Bob Brown Chevrolet's decision which ones to do a CPO on. He looked up the auto I purchased and stated that my auto was not CPO. He stated that I could tell if it was by the Bob Brown license plate, as it would say "Certified" on it. I asked to speak to his Manager and was told he had gone home for the weekend. I feel that I was deceived by the CPO signage at the used auto lot, by not being told that the auto I purchased was not a CPO. The automatic inclusion in my paperwork of a "policy" to cover Bumper-to-Bumper when my warranty expired in three months, the misinformation about the CPO identification on the vehicles and the overall deception on the part of the dealership to enforce a non-existent CPO program, conceived to mislead the general public. Yes, I found on the Bob Brown website a "few" CPO listed vehicles, primarily large SUV's and trucks, apparently ones that nobody wants without a CPO as an incentive to buy. I want this matter corrected, and will do what I can to correct this mismanagement policy, no matter what.

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