We had our furnace and A/C replaced by Beutler. T...

We had our furnace and A/C replaced by Beutler. The comfort advisor, Ron Eggers, convinced us to finance for an A/C unit the apparently is too large for our residence (three separate county inspectors raised their eyebrows at the size of the unit and commented that it seemed a bit overboard for our 1280-foot house). While the unit has been working well, we have seen no significant cost savings. In addition to that, it took the Beutler team over 180 days to satisfactorily complete the install to pass county code. Three separate county inspectors had to review the work, and each time they held off signing due to faulty line set insulation. The notes and instructions left behind by the county inspectors were ignored until the penultimate inspector warned that another inspection would cost Beutler additional money and fines.

I was told, since we had so many install issues, that the install manager would reach out to us to discuss the complications we were having. We never heard from him/her. In fact, each time I was told someone would return my call, no one did. I even ran into a Beutler rep at Home Depot - and when the rep kindly called Beutler's main office to inquire on the line set insulation issue, they were told that someone from the office would contact me within the week to discuss the problem. Yet no one did.

It's not necessarily the work itself, it's the lack of communication. It's how they ignored our questions and concerns until they were about to be fined by the county. It's about how they never sent a copy of the permit extension to us when it was extended. It's about how we received old and irrelevant notices in the mail that claimed our permit was set to expire in May (and the notices had July/August postmarks). It's about how their installation team failed to call the county inspectors for clarification when the same code failure occurred again and again.

So. Does the A/C and furnace work? Yes. Is it saving us energy/money? No. Was it worth the 6+ months of hassle? Definitely not. Guess we're stuck with it now.