Our upstairs air conditioning unit was installed b...

Our upstairs air conditioning unit was installed by Beutler in 2015. When the unit FAILED this summer, it was still under warranty. I called Beutler THREE times to request that they fix the unit, but I NEVER got a call back. Since they didn't respond, the protection plan we'd signed up for was WORTHLESS. We called another HVAC company which responded promptly, diagnosed and fixed the problem. We paid $600. I will NOT use Beutler again.