4 years ago
A hospital can be a very scary place for the patie...
A hospital can be a very scary place for the patient and for their loved ones. So many times a hospital means treatment and back home, but sometimes it means needing to say final good byes. No matter what the results of your hospital stay the one thing you always remember is the way you and your loved ones are treated.
My journey began in the ER and ended on telemetry. My 95 year old grandmother was admitted through the ER (see my previous review for details), and after a turn for the worst my grandma wound up in ICU. The ICU staff was not only more then competent they were also informative, comforting and caring. In ICU you get the best of the best so when you are dealing with the best and there are still nurses that stand out they deserve to be recognized. The the cream of this crop includes Zenny, Edna, Nichole, Danielle, Conner and Joe. I will never forget how you all encouraged her, cared for her and kept us in the loop. From dancing and singing to her, to getting her to talk (even if it was to yell at you for moving her to much) it was simply put, heart warming. Thank you!
Vicky from respiratory was beyond dedicated and talented at what she does. She just had a way about her she and accomplished the near impossible. The strides my grandma made after your treatments where amazing (x-rays don t lie). She had other respiratory therapists but none that made the improvements she made with you, and for that I sincerely thank you. There was one patient care tech in ICU that stood heads and shoulders above the rest and that would be Joe (not to be confused with Joe the nurse). Lastly while in ICU I got to meet chef Joe (yes another Joe), chef Joe was a young kind individual who prepared my guest trays and always made sure I ate (which I would sometimes forget to do). He even delivered my guest tray personally more then once so he could check on how all of us were doing.
This group of professionals (ICU nurses, PCTs, and RRTs) were responsible for not only getting my 95 year old grandma stable, but improved her to the point of being down graded from ICU to telemetry. Not many 95 year olds get to released from ICU because they have improved so much they can be down graded. Again thank you!
The down grade happened and she headed to telemetry (where she would spend her final days). She was welcomed by staff that I warned that they had large shoes to fill (jokingly of course because I didn t believe there could be more nurses that could impress me after the bar had been set so high) but they proved me wrong. Jackie, Laci and Kitt once again impressed us all. They just shined through proving that the bar could be knocked up a notch. Patient care techs Naomi and Dana proved that patient care is definitely their priority and that includes being there for the family as well.
Mark the patient experience ambassador was with us on this journey from the day we walked in the door. He even helped us through the family meeting with hospice. Heck he even came back to the hospital as a visitor after his shift to sit with me and my grandma! Our family was very grateful for you!
I also need to thank the palliative care team for taking the time to talk with me more then once and believing she could pass the swallow test. Last but not least I need to thank Joe the head of patient experience. He defiantly lead by example and made a point to frequently pop in to talk and check up on all of us.
When my grandma decided her time here was done. Instead of the telemetry nurses making us move to a hospice room they rearranged the patients so that my grandmother could stay where she was and have privacy. They cared for her kept her and our family comfortable till she passed. I am so grateful for all that everyone did to make her passing comfortable. The comfort we got from the staff here was nothing short of amazing. So once again Thank You, thank all of you that touched her life and ours it will not be forgotten.
- Shannon M