Finance guy sold me $2400 extended warranty that he said "would cover everything bumper to bumper except wear/maintenance items". He conveniently didn't have a copy of the warranty that explained the dozens of other things not covered, nor did he ever mention the $50 "diagnostic fee" the service department charges to fix something under warranty. Completely dishonest and I will never purchase another vehicle from them.
Every car I've owned is from Bale don't want to buy from anyone else..Really I have been with them since the downtown days...Great people and great service...On My out there to get a new one next week..Thanks Bale Chevrolet
Miscommunication between the service host and the shop kept me waiting two hours longer than necessary. Each was waiting on the other to do something, and there was no follow-up until the second time I inquired--with agitation.
The mailer is a scam, but instead of blatantly being one they say the odds of winning a prize is 1 in 80,000. Thus giving you the feeling it may be legitimate and that you have won by matching. Turns out everyone matches the "$3,500" prize. I drive a Chevrolet and my next car will be from Chevrolet, but it won't be from these clowns. At least with the more common "key" scam it's fairly upfront that only one key opens the car. Bale goes to the next level with this one. Classless move from a classless dealer.
Leila was very efficient and thorough. My experience was far better than it has been for a very long time. She is a keeper.
Well a service rep help me as soon as I got out my truck. He was a very nice young man. I didn't have to wait very long either on my truck. Perfection!
I nervous about getting a new /used car because of my past experience and I'm still in the process of building my credit but I was in need of a car so I ran across Bale Chevrolet website So I figured there's no harm in looking so I looked at their pre-owned cars and I couldn't believe the price and milage on some cars I can across a 2012 Chevrolet Malibu something said this the car for you so I did an online request so to make a long story short I got the car and it was a pleasant experience. Brent the car salesman was very nice and he made me fell comfortable about my decision and my notes were cheaper then expected and Mark finance Manager was very pleasant as well he called and introduce his self before I even went to pick up the car he was very wecloming. I will be recommending Bale to future car buyers.Thanks guys...I'm Loving My New Ride
Whoever decided to do this "Giant Event" mailer should dust off their resume. It clearly stated that we won, but yet somehow when we went to the dealer we didn"t. My wife and I will never buy from or recommend this dealership. You are wasting your salesmen's time and losing customers.
Having Bale Chevrolet as the main place where we have our vehicles serviced is a blessing...not just because they are located just blocks from our home, but having a top-notch team of knowledgeable service advisors dedicated to ensuring we receive the utmost care in the maintenance of our vehicles is something we greatly appreciate.
And being able to sometimes just call ahead and make a service appointment, getting a ride with Eddie to where we need to be in a hurry via the shuttle van, or to just get a quick answer to something that might be wrong with our vehicles...having Paul, Carl, or ANY of the Bale Service Team assist us with a problem is indeed something we are grateful to have at our fingertips!
In addition...with the recently remodeled Service Department operating at warp-speed daily, we can rest assured that our vehicles are in and out quickly...especially with the way they run the credit card terminals so efficiently right there in the Service Department without having to go to a separate area to pay for services rendered. And in this fast-paced world in which we now live...they have raised the bar far above the competition...making Bale Chevrolet our choice for maintaining our vehicles at such a high standard!
Thanks again Bale Chevrolet...keep up the great services you provide your long-time customers...and please stay right where you are...the #1 Dealership with the #1 Service Department in West Little Rock!!!
I visited the parts department and they knew exactly what I wanted and gave an excellent deal on it.
This dealership is a joke. They are very unorganized and the salesman I dealt with was sleazy bait and switch type of salesman. Their tricks lost my business. I bought my car from Subaru. I even spent more for a better car just because they know how to treat a customer.
Have been a Cadillac driver for 30 years, however, switched to a new Tahoe. Bale Chevrolet has flexible service hours and great customer service, with a smile. Kudos to Paul Wilkerson as a service adviser and Tanya Smith in customer relations. They both know how to treat customers right.
Awesome Service Department : Mr Glass is the supervisor does an excellent job. Ms. Leila Stratton is the best service advisor I've ever seen at any dealerships .She is so kind and efficient. I recommend Bale for all your service needs !!!!
Went to have my battery replaced and motor for my wipers fixed last week. When I picked up my SUV my windshield was cracked and I did not drop my SUV off like that. I went and brought this to the attention of someone and was told to wait so I did for over 25 minutes to be told that the tech said he did not do this and I got all these excuses and I asked for a manager. I was told to wait and I did with my child for over an hour and no manger came to speak to me! I was told to wait 24 hours and I would get a call back and I did not! Now I have to call again to find out what s going on! I have purchased my last to vehicles from Bale and I can promise this is my last!
Hands down the best car buying experience we have had over our 30 years of marriage. Having served in the military, we became costumers of USAA with all our banking and insurance. After prequalifying for a purchase, USAA recommended some vehicles in the area thru "Truecar." I would highly recommend using Truecar when looking for high quality used vehicles and fair pricing. We even received a $500 reduction on the price just for using them.
Once we had done our research and chose a vehicle we contacted AJ Benetz at Bale Chevrolet. After looking and driving the vehicle, we entered the dreaded and grueling time of decision making with that long wait for the paperwork. It was during this time we experienced what can only be called "an awesome time." We negotiated with in a 10min widow, the paper work was brought out to me to sign in less than 10 more minutes. My Daughter and new born grandson were with me, and it was a nice and no stress time. My grandson didn t even get restless or upset because the time at the dealership was less than 35min.
My wife needed to sign the paperwork, so AJ went above and beyond bringing it to our home for her to sign that evening. AJ let us know we didn't need to make another trip to the dealership, because he was going to deliver our vehicle to us the next day. He showed up when he said he would, with a full tank of gas and freshly cleaned vehicle.
So, thank you Bale Chevrolet for hiring such a helpful salesman like AJ. He allowed us to have the "hands down, our best vehicle buying experience."
Jrod & Laura
Tremendously Satisfied Customers
Free oil change for life and they finished it ahead of schedule.
Bale Chevrolet the best buying experience I have ever had buying a pickup truck the sales man was very knowledgeable and courteous when helping me pick out a truck that suited my needs at a great price I would recommend this dealer to anyone looking to buy a great vehicle at a great price would give Bale chevrolet a 5 star rating.
I gave one extra star because I purchased the vehicle originally from this location. I'm obligated to come back because of the lifetime oil changes initially when I purchased the car. For starters everytime I come to the location to drop my car off I'm often glared at before I even pull up to the service center. Once I get a representative which is normally 10 minutes of me waiting around they normally friendly after they ask "has the car been here before?"as if they dont sell preowned vehicles of a different manufacturer. I digress, now to another issue with the service department. I went in for my routine oil change and noticed a small wobble from my wheels so I asked the clerk for the wheel balance service in which he couldn't find so he had to ask another rep to get the right price which resulted in another 5 minutes while my uber waited outside. So he gives me the ticket and takes my car and asks if I'm waiting or dropping it off. I drop the car off a little past 12 for the oil change and wheel balance as well as small detail. The rep says they'll call me when everything is done. I NEVER receive any call and I check that their service department closes at 6pm. I give a call and the guy on the phone has to check if its ready after hours and gives me a call back 5 minutes later and I uber back to pick it up. I check out and get my paperwork and everything seems fine until I drive and notice my vehicle is still in the same state that it was in (wobble wise). I look over at the notes in my paperwork and notice the mechanic left notes that he couldn't balance my rear right tire and that it has separation on the inside. Why was I not given a call?! They even left a note that they called me and I declined new tire(s) when I had to give them a call to even see if my car was ready the last hour of their day. Gave a call and left a voicemail with the manager and he never called back so I waited a few hours and called back and FINALLY got a hold of him. I suppose the voicemails aren't operating at the time. He gives me an explanation like it's my fault and that I should check my tires more often. Extremely unprofessional and I would recommend the lifetime oil changes but, buying the vehicle there isn't worth the hassle of bringing your car there if they're going to forge your authorization of repair and never call you when your car is ready. If you're thinking of getting a vehicle PLEASE GO ELSEWHERE!
Got service a few months ago and the service was so good, I was thinking about it today and decided they deserve a review!
A few months back, I left my SUV there to get the transmission fixed. I needed another SUV to get me by for the next 5 weeks and they were able to get me into a 2018 Tahoe that day.
The process was long but they took care of absolutely everything in the best possible way. Even negotiating a reduced price from the claims company!
My guy DUSTIN took care of everything! Even when I had a bit of an attitude he remained professional and extremely helpful.
Thanks to you guys!
the attentiveness of the staff there was excellent. Everyone seemed friendly and inviting and more than willing to help serve the customer. also from all experiences I have had in purchasing a vehicle this one was the least time consuming I have ever had! I would like to thank MR. Joshua Reynolds for meeting my expectations and even going above and beyond what is generally expected. also I did put in quotes on line for several different dealerships and bale was the first to respond with a phone call so that's who gets my business. Further more, if I am in market for purchasing another vehicle again and I still live in this state I will be returning to bale Chevrolet! Keep up the great job bale team! sincerely this satisfied customer , david gonzalez
I always used to get my Chevrolet Malibu serviced at this location. On Saturday I got the worst customer service over there. I took my car over there to get serviced. They called me two hors later that you car is ready. Well i couldn't go there immediately, then a lady called back with a really bad attitude and said i told you in the morning that i leave at 4. Its 3.45 i need you to pay now. She never mentioned that i have to be there by 4 to pick up my car. I let that pass and then i asked her how much i was billed just for an oil change she said 72. I told her well i always come here and i pay 44. She said we raised it 25 dollars. Well you should have mentioned that earlier. I could have checked somewhere else. I am very disappointed.
Went to get my car serviced and they were great. They were busy but did everything in a timely manner
Paul is very friendly and keeps you informed about your car or truck. Have always had a great experience here.
Had an appointment for 1030 Got there at 1000. They got me right in. I was out in less than a hour.
I have had a great experience at Bale Chevrolet. The follow up on my purchase and attention to detail through every step of the buying process has outstanding. I felt very taken care of.
They made it super easy to get a car. Lauren Carey was so helpful and went above and beyond to get me in a new car. I have recommended this dealership to many friends just in the short time I have had my car.
had a very bad experience at Bale today. was quoted a price, took off work to purchase the vehicle, got there and it was $3100 higher. spoke with the general manager and showed him where I had been quoted a certain price. It was in black white! He refused to honor it or even work with me on the vehicle. I was told that I should have never been quoted that price to begin with! Did not attempt to even work with me. I will be contacting the Better Business Bureau. I do not recommend this dealership.
Called ahead to get my windows tinted. Was told to come by and they could get to . I drove 45 minutes to the dealership to have my
Windows tinted. When I arrived I had to wait a while for some one to assist me. Then was directed to an office in the shop. Was then told that they would have to call the tint guy to see if he could do my car today. They told me on the phone that he could. After all was determined that they could in fact tint my windows today, a guy interjects to tell me that I now have to go to the sales floor to fill out paperwork for insurance purposes to tint my windows. I just want my windows tinted. I m not spending another 30-45 minutes in your dealership to fill out insurance paperwork to have a guy drive my car 75 feet. Total time spent at dealing with this was an hour and a half. Never was told about paperwork on the phone. The service department was very disorganized. Was quoted $130 to tint two front windows on my Jeep. When asked to quote the price to tint the entire Jeep it was $199. Explain how tinting just two windows costs 2/3 of the price to tint the entire vehicle? Terrible service and professionalism. I didn t have a problem filling out a work order. This paragraph states that the issue was with signing and filling out paperwork for insurance purposes. Nothing to do with writing a service ticket. I pulled into your service bay to have a service done. The way I see it, I did everything I said I would and you did not. Not only are you mistaken about that, you failed to mention why tinting 2 windows is $130 and tinting the remaining 5 windows on my vehicle would be and extra $70?? You guys have all my information. If you would like to discuss this matter further I would be more than happy to talk to you over the phone. If you really value your customers as you say you do, you would be trying to make it right. Have a blessed week. Not to mention, none of your great service writers or service manager even attempted to write me a work order.
I bought my vehicle at a different location because of COVID, your dealership didn't have what I wanted..but I have since been there twice and the customer service is great! I will be coming there from now on. Nothing against where I bought it, it is just a hour away and Bale is just 15 minutes! Great dealership! Merry Christmas
Good service and treated me well for my futst visit for service.
It sucked I will never go back again. I went to Bale Chevrolet to get my oil changed. I pulled up and it took them forever to walk up to me to ask me what I want. People sitting in the offices were looking me in the eye but nothing. About 10-15 min finally someone helped me out. I came back to pick my car up went up to the desk. The lady had her back turned to me and I waited again for another 15-20 mins for her to help me. People that went into the office kept telling her that I was standing there but I still had to wait. To make matter worse they lost the keys to my car, and come to find out the keys were in my car. Someone could have stolen my car. I tried to talk to the manager but nothing. SO I WARN YOU DONT GO TO THIS DEALERSHIP!!!!!
I went to Bale for an oil change. After completing the work they parked my car in the customer parking area where other customers not Bale employees dinged my car doors with theirs. The friendly customer service people at Bale made sure my car was fixed back to original condition with no inconvenience to me and then gave me a free car wash.
I will be back.
Worst sales people. They take forever... lose keys, HAD TO WAIT OVER 2 HOURS..oh they tell you a price, then when you sign and get your paperwork, look at it while waiting on keys. You say something and no one knows anything! Seriously!? The price is up over $2,000 on what agreed to. DO NOT GO HERE! WORST CAR BUYING EXPERIENCE
Just keep up the good work it was an amazing experience.
I've been doing business with Bale since 2005 but after today I'm done. I have two vehicles which I have had serviced and maintained by them but in the recent years the quality of customer service has gone down considerable. I have taken vehicles in to be serviced only to have them come back with a laundry list of other repairs that are "supposedly" needed. I have taken the vehicle to another mechanic to get a second opinion and found out this is not the case. I had my car serviced and they didn't get the oil plug back in tight and my car was leaking oil in my garage. I took it back in and explained the situation to them and was told I didn't know what I was talking about. I literally had to argue with the service rep to get them to take the car back and look at it. Turns out I was right and they tightened it up and everything was fine. This is just a few examples of my poor customer services experiences. If you want good service I advise you go somewhere else other then Bale.
My 2015 Suburban that I purchased from Bale needed some quick servicing on the front drivers seat. On a rainy Saturday morning I called Paul Wilkerson in service, he told me to come out and they could have the problem fixed in an hour....50 minutes later my vehicle was restored to it's pristine condition. Great Job Paul and the entire Service Staff.
Very bad service salesman didn't even have a phone so they could not contact him made us eait a long time
They were so friendly here. Everybody was really nice, and they had popcorn and snacks free in a Lobby.
Waste of time, incompetent staff
Two months ago, I made an appointment and brought my car in Friday morning over some electrical issues. By mid-day Saturday, I'd still heard nothing so I called to ask about my car. They still hadn't touched my car or determined what was wrong with it. A few more hours pass and I have to pick my car up since I need it for work Sunday.
Eventually, I learn my car needs a simple software update. I take it to another Chevrolet dealership and all issues are fixed in a few hours!
I don't understand why Bale Chevrolet didn't think to check if my car needed a simple software update... Instead they wasted my time and didn't bother working on my car for 2 whole business days. I'll never return!
I was with my fiance looking around the Bale Chevrolet lot recently when a salesman walked up and started asking him questions. It would have been fine except he hardly acknowledged me and acted as though he (fiance)was the decision maker. This was mildly offensive, but not enough to keep us away when they were having a decent deal. When we came back, we agreed that if they pulled anything sexist again, it would be a hard no. The second time, a different salesman had already taken our financial info (I, a woman, make more money than my male fiance) when he joked about divorcing one of several of his former wives because she made more money than he did! The same guy at one point told my fiance to go think on things for a minute, then handed me the keys to a car we were checking and told me to "go play with buttons". I was pretty livid after two hours of that kind of language.
They did all the things that make people hate car salesmen. First, they told us we weren't approved for the car. Then, they told us, "Oh wait, you're approved, but not for the rate you wanted." Then, it was a rate we could afford at the high end of our budget. Then, it was slightly affordable. Then, it was finally affordable. Sounds okay enough, but each one of those times we were told that was absolutely the lowest they could go until we started to walk away. Again, the same harassment that makes everyone hate car salesmen. We left literally feeling harassed (and exhausted).
The next day, I learned things were worse than I realized. It turns out, the salesman performed hard inquiries on our credit without permission enough to drop my credit score, but not just the normal few points from a car sales person's inquiry. I'm afraid I won't get approved at all at the next place I go. Bale Chevrolet destroyed my credit beyond what I've heard from anywhere else. I've been asking everyone I know. It's an alarming amount, and I'm learning that it's absolutely abnormal. I'm still trying to get through the MANY disputes. We were informed of only one inquiry, and were not at all aware he was doing hard inquiries for our auto insurance as well. It was totally wreckless.
Needless to say, we didn't buy the car. And we could have. They lost a sale because of terrible service. They need to make this right. (Yes, I realize that will never happen.)
In the meantime, do yourself a favor. Stay far, far away from these sexist con men.
I have purchased my last three vehicles from Bale. The sales people are always friendly and the service department is top notch. This is one of those rare companies that honestly do everything they can to make sure you are satisfied.
I called and made an appointment and it was honored. Outstanding
I have been to many dealerships in the past but I have to say this was my best experience EVER from Ryan Sullivan, my salesman, to Devin the manager and finance manager who assisted me (sorry I can't remember his name). Everyone was awesome and top notch in my opinion! I have been referring everyone I know to contact Ryan because he was the BEST!!!! Thank you so much and I LOVE MY CAR!!!!!
Everything was great. When I picked the car up, some of the contents of the glove box were still on the floor. Other than that, the service is always great!
Carl ( Service Advisor ) was great to deal with. He was very thorough and professional. The service team will make sure things are done right. Thanks!
I bought a used truck from Bale this week. I found the truck online and so I just showed up to look...no appointment, no call. The sales man's name was Kelton Wilson and he was amazing. When we met he left a wonderful first impression. He was polite, respectful, optimistic and very knowledgeable. He was not pushy or overbearing, like some sales people are, he was just honest and friendly. I had a lot of questions and he followed up with an answer to every one of them. I told him I would come back in 2 days to drive the truck. He sent me a text to confirm our appointment. It was raining on the day of the test drive so he pulled the truck to the front door so I didn't have to walk in the rain...1st class all the way! After the drive I had more questions...he got answers to them all. Needless to say I bought the truck. If you every go to Bale Chevrolet be sure and ask for Kelton Wilson!
Went in for a simple oil change and received speedy service, washer fluid, great customer service, and a car wash!
People talk about how great the service is here. I've been here several times now and have not experienced this great service. Just this past time, it was my 3rd trip there in 2 weeks because they either ordered the wrong part for my car or the different departments weren't communicating what was going on with my car. I experience problems like this almost every time I visit, and I hesitate to ever bring my car back.
Great experience, the staff are always so helpful. Thank you
DON'T GET SERVICE AT BALE. I was ripped off by Bale Service department and will never go back. I had my Tahoe in for a tire rotation and all fluids to be replaced. They charged me for tires they did not rotate, and over charged for labor.
I always mark my tires to insure that the work gets done. And guess what? They didn't rotate the tires but it was on my bill. I went in to tell them and the Service desk person said that yes that happens sometimes and they sometimes mark tires themselves because the mechanics don't always rotate the tires. So even Bale knows this is a problem. They didn't have time to rotate the tires that day so they said come back another time and I will also get a free oil change (I just had them do an oil change). I went back the next Saturday and said that I would rather just get a refund for the tire rotation but the service guy said they can't refund money on a Saturday because they do not have a cashier. But of course they will take money on a Saturday. They also had called while doing the service and told me my master cylinder was leaking and needed to be replaced. I trusted them and they replaced it and I can see the plier teeth marks on the nuts attaching the lines to the master cylinder. I wouldn't think mechanics should be using channel locks on nuts. My paperwork lists that 7.9 hours of labor but my Tahoe was not even there long enough to have that much labor time. When I asked about it I was told that they charge for the labor that GM says it takes to do the work even if it does not take that long. So I said, "you are telling me you are charging me for labor time you didn't perform?" and was told yes. And as the other work that was done was replacing fluids (oil, transmission, 4 wheel drive service) I have no confidence that the work was actually done. And the person at the desk told me I should talk to the service tech that wrote up the ticket. I thought I was getting service from Bale, but the way it works is like a bunch of people that have their own interests in mind and not a customer service attitude. I sent an email to Bale to let them know of my un-satisfaction but no one got back to me.
Wonderful place to buy a car or have it serviced. Fast, friendly, professional. Family owned. People who work there smile most of the time!
Bale Chevrolet provided us with excellent service today! Our daughter ( a student) had mechanical failure of her car. As a parent out of state, we were very worried and not much help. Carey provided prompt service and excellent communication to us. Genuine care and concern was shown. We HIGHLY recommend Cary and Bale Chevrolet service team! Thank you Carey!
Went on Thursday afternoon to look at a used vehicle, spoke with the saleman, and they did not have the keys. They ask me to come back later, so I let the saleman know I am headed up there at 6:30pm. He called back and told me they found the key, but that the person to appraise my trade was already gone and asked if I could come back Friday. GO back Friday morning, credit app already done, get the trade value. I had a work meeting to attend, so I asked them to get the deal together and call me. They call back and say that they sold the vehicle to some one that came in with cash..... WTH?? Never again will I shop Bale if they are going to sell a car out from under me.....
I Love Bale's Service Department! All of the guys are so very friendly and helpful. They make us feel like family. They do an excellent job. They give us a heads up when they see things we need to have done of which we were unaware. They are fast and efficient. We bought our first vehicle from Bale because of the reputation of their service department. Now, 12 vehicles later, we are still impressed.
Stopped walked the entire lot with a friend and not once salesman spoke to us. Both of us are in the market for a new truck. At least now I know what dealership not to go to.
I will continue to use Bale for service but I made my new truck purchase at a different dealer because I went in , drove a truck, got a quote and then went home and found the quote was $3000 more than the price posted on their web site.
Dustin in Service took great care of me. Bought a Certified Pre-owned from another Dealership and he got me a courtesy vehicle and they got mine fixed up. Thanks Bale Service!
I was not satisfied with my service my car still not right got to go back for the third time
I have purchased many new Chevy vehicles over the past 40 years from numerious dealers BUT this was by far the best new car buying expeirence ever.My salesperson [ Curtis Earp ] was very knowledgable, courteous, and attentive. The salesmanager and appraisal staff were fast and honest, and the trip through finance was fast and the terms were very agreeable. All of my concerns and questions were addressed very satisfactorily. I plan in the very near future to make another new vehicle purchase, and I am only considering Bale Chevrolet. I highly recommend Bale Chevrolet to my family, friends, and any one considering buying a new vehicle.
Ron and Desiree was very kind and helpful and made this the best buying experience ever for me.
I arrived at 10:30 a.m. on a Saturday to test drive a pre-owned Traverse. I was very nervous, as I had never made such a significant purchase by myself. Rod knew I was coming, and he was waiting for me with the keys to a 2015 certified pre-owned Traverse. He was warm, friendly and informative. We looked at a few other models, but ultimately decided the Traverse was the way to go. I felt like he understood my wants and needs and helped me make the best decision for my budget and for my family. John in Finance was great! He listened to my concerns about my budget and monthly payment and worked with me to get within my range. By 1 p.m., I was on the road with my new vehicle. I am so happy with my purchase. I love, love, love my Traverse. Thanks to Mr. Bale, Rod and John for making it a wonderful experience!!
Cara in service rocks!!! Her kindness & attentiveness made what could have been a stressful situation a breeze! Thank you & God bless
I had an oil change last week and they found an oil leak. The service advisor, told me nothing was found at checkout. I get home and see a note that the technician found an oil leak. I call back to talk with the advisor. She said she would get me a quote. It has been over a week now and I still have not heard back from her about the quote to repair the oil leak.
Patricia was very helpful and communicate clearly with me and took care of my situation.
Bale is always awesome. Couple of the office ladies helped me with some personal business while I waited on my oil change too. They didn't have to do that but were happy to help me save $20 instead of having it done at a copy/ship type place!
I had an engine light that appeared on my new truck, I called Bale Chevrolet and spoke with Patricia. She was excellent, A plus, customer service oriented! She kept me up to date on the progress and took care of the problem. Thanks again to Patricia!
Honest dealership. Ron Liggins is the most knowledgeable, forthright and straight talking salesman I've ever dealt with.
I just truly love this place. Oil changes for the life of my car and the customer service is awesome!
After experiencing a horrible encounter with another dealership, we came right to Bale and they took care of us. From the time we walked in everyone was so friendly. They didn't try to put us in a car they helped us get into what we came for. The customer service is GREAT!!! I would refer any one looking to purchase a new or used to car to Bale because they went above and beyond to ensure that my husband and myself were satisfied.
The alert was left on, stating the oil life percentage.
Called service department 2 different occasions and never got a call back either time. Even ask for cetain person by name no call either time!
For my first time buying a car Jared made it very relaxing and stress free! He answered every question I had and explained it very well!! Wonderful environment!
Only place to buy a car great service and good quality
I went in for a routine oil change. They told me it be about 1 to 1.5 hour wait. I told them to go ahead. 45 minutes later they were finished with my car. The gentleman told me they noticed my tires were starting to wear down. He printed out 3 tire estimates and went over the details of each with me. I feel that Bale went beyond just Customer Service. They made me feel like I mattered and my opinion matters.
terrible service, unprofessional staff, lie with appointments are nothing serious and bad bad customer service,
I definitely do not recommend.
Went to bale Chevrolet 6 days ago test drove and applied for a car. Instead of waiting cause they were very busy they told us to go ahead and go home they'd call us in a few hours to let us know what the bank said. I've called several times since and still no answer. They must not want to sell cars. Sure got my hopes up. Really sad. I figure they could at least call if it didn't go through but nothing. One time a man called said I'd be hearing from them in a day or 2. It's been 6. Not another word.
Yes a man did call me and tell me that a banker would be in the next morning at 10am to go over everything so that they could get me the lowest possible payments. Said he'd call me back. I had called several times before he called me, then after he called and told me that I have never heard from him again. Me and my co signer took a hit on our credit score for trying but yall didn't even try. Or so it seems. If you did i know nothing about it. I wanted that car and was willing to pay the price you were asking but it's ok. We will take our business somewhere else. Ty anyway. I'm just saying if that's how y'all sell cars and treat people that's kinda rude. We at least deserved a yes or no instead of waiting with our hopes up. The way Micheal put it we had a good chance. Guess not.
We have bought 4 vehicles from Bale (both new and used) and will buy our next vehicles from them also. Our salesman, Darrell, has been courteous, helpful and a pleasure to work with! The service department has always been wonderful and helpful also! I highly recommend Bale!
Michael and Charles in Little Rock are awesome!! Bought a new 2015 Equinox from them and everyone was so friendly ands courteous!
balechevrolet.com
