Orr Auto Group - Orr Cadillac Reviews

Am very impressed with this dealership. Employees are very professional and treat you with the utmost respect. Would highly recommend Orr Cadillac to everyone.

Gerry is absolutely amazing. Roger, such a hard worker! They make me feel like family.
The customer service experience from Gerry and Roger is Paramount. You truly cannot get better customer service from anywhere in town No matter what kind of business it is. Gerry makes me want to buy Cadillac forever!
These men can do no wrong when it comes to customer service. David and Ed too!!!!!
Ed is amazing and David sweet as always.

I brought my 07 CTS in for service, Matt Robinson assured me with complete confidence that I my vehicle would be taken care of. I felt very special when I picked up vehicle and found that the maintenance was performed quickly, was covered under warranty. I am so pleased that I WILL be back should the need arises in the future. Thank you so much to Mr Robinson and the maintenance staff.

They do not treat everyone the same. They told me on the phone that they could definitely help me (after I gave them details reflecting my financial picture at the time) but it was a dog and pony show when I got there. They left me sitting while they "asked the manager if he could do a discount"). Not only did they turn me down but it was handled abruptly and rudely. People remember how you make them feel. Now that my credit score is better I will not be considering them for our next vehicle. In fact, I've shared my story to folks considering a vehicle purchase.

I was not exactly sure what I wanted when I test drove the SRX, I just knew I wanted a crossover. We had been researching on the internet for several weeks. I narrowed the search down to the Range Rover Evoque, Mercedes GLK, and the Cadillac SRX. Drove all three and the SRX won! Not only was I impressed with the SRX, I was completely impressed with the dealership. We felt the staff went above and beyond to help us and my salesman was very knowledgeable regarding the features on the car.

The whole team at Orr Cadillac are super professional!

Top notch service at the receiving dock awaits you here.... I will not recommend this location for beginners in an 18 wheeler and long box ...stay out....new cars and limited dock alignment are the obstacles....

Roger was excellent as usual with providing great service during my visit. He always pay attention to details and assist throughout the service call.

My husband and I had a terrible experience at Orr Cadillac. Robin Hinds texted me Saturday night at 6 pm telling me a particular used car they had for sale was indeed available, and we scheduled an appointment to see the car Monday morning. She knew we had a 5-hour drive one way. We arrive only to be told they sold that car Saturday and could they interest us in something else. So either Robin lied to us to get us into the dealership or she is utterly incompetent and never actually confirmed the car was available. The manager was kind and apologized, but either way we ve wasted 10 hours of our life on Memorial Day compliments of Orr Cadillac.

I usually work with Roger. He's great. He typically knows who I am when I call without me having to tell him which is nice. He remembers things we discussed about my car during previous service appointments which is also great. He took the extra time while I was there this last time to help me figure out some settings in my car. I was definitely not something that was required of him.

On a slow day, everyone has a great attitude. On a busy day, they are snappy and rude.

Worst Dealership Ever. Very Prejudice. Would give a zero if I could.

Been here twice.. will not be back. This dealership has THE WORST communication . Zero stars. Won't be back

Fast, friendly service. Would use dealer again for repairs.

My Buying Exactly Was Absolutely Great! For Great And Professional Service, See Kevin Cavanaugh!

If I could have given negative stars i would, if your thinking of working here DONT Jerry and his group can and will make up anything to get you out especially if u disagree how they treat customers and the way they give work to who they want.

When purchasing my 2012 SRX from ORR Cadillac I had the support from all the staff. From the salesman to New car sales manager. The financial department made this purchase very easy. They are all top notch. They are with you every step of the way. The service department also played a very important role in my decision. I will be a returning customer as well as recommend them to everyone I know. The best place to shop for a vehicle. I really am enjoying my vehicle. Thank You again.

The friendly staff was very professional and treated each client with the utmost respect. I would definitely visit them again. I had a great experience. It was worth the long drive.

Took My Car on Saturday for 9:00 for Oil Change and Tire Rotation and they Finished by 11:00 and sent a Email when Done
Good Customer Service

Now I know car dealerships have a reputation for bold-faced lies and crooked practices, but this place steals the cake, and then sells it back to you at a 500% markup. Drive three hours to buy a car that was promised, show up to have someone try and put me in a different car, and am given three different stories as to why the car I was promised wasn't here. First it was supposed to be there when I arrived, then an hour away, then it hadn't left Hot Springs (supposedly). First nothing down, then $1500, then $3000+. After being shuffled around to 4 different people (aside from the initial salesperson who promised everything), I left empty-handed with a wasted tank of gas. A call to a Cadillac dealship in Texarkana determined that the claim of the car being in Hot Springs was also a lie, so throughout the entire experience there was not a shred of truth from the mouths of everyone here. Be aware of this if you choose to shop here, and it would be my recommendation to just make the extra 30min trip North to Texarkana where at least people will be straight with you. Truly despicable.

Ericka was an outstanding sales person and Tripp was an awesome sales manager. We have bought from a lot of local dealerships throughout the years and none have come close to the service provided by the team at Orr Cadillac. It will be hard to get us to go anywhere else after our experience. They went above and beyond to treat my wife like royalty as she was getting her first Cadillac for Christmas this year. Thank you Orr Cadillac.

I went in to Orr Cadillac last week just to window shop really, but ended up with a great new car! The sales and staff were very knowlegable and courteous. I especially want to thank my salesperson, Joey Fefel, for all his help and time. He went above and beyond to make the deal happen, answered all of my questions, treated me as an equal and did not talk down to me because I was a woman. He made this car buying experience smooth. I would and will buy from him again and will be recommending him to anyone in the market for a new or used car! Thanks again, Joey!

Jacob James is a great salesman!! Found what I was looking for. If your in the market for a new or used automobile I would highly recommend him! Friendly employees all around!!

Shreveport Orr Cadillac is the best car dealership in our area because of their service department. I recently called Orr with a problem I was having with my car. My service tech, Shelby, listened carefully to my problem then told me she would order the part right away and let me know when it comes in. She also validated that my extended warranty would cover the problem. After a few days Shelby called saying the part had arrived and she asked if I would like valet service. My answer was definitely YES! They picked my car up at my home and completed the work that same day. My car was back in my garage by 3:00pm. Such awesome service!! They made my day.

Great place to do business. Honest folks that take care of you throughout your ownership experience.

Service Fantastic, in Very Friendly Service adviser, she kept me informed the whole time I was there, she did a great job, got me back on the road quick,

I had a great experience of purchasing a car here, even though I had to bring the vehicle back the next day because of the air. I took it to the service center Friday and was told that I'll get it back Monday but no word yet and its Wednesday of the following week. I called to check on my car but no word back from the representative its frustrating because its a brand new car and I'm still waiting even tho my car salesman was great but the service center could do a way better job and communication.

Sidney Staggs was a great help, even though we did not end up buying a car, she answered every question that my daughter asked. Will he back when my daughter is committed to a car.

Hopefully I will have to never return. My experience was not a good one but doesn't mean others will have the same. I'm sure there are some better mechanics than the one I had.

Customer service was very quick and helpful. Wend above and beyond for customer satisfaction.

Robin is wonderful. She is so helpful and truly cares about her vmcistomers. I recommend her to anyone in the market for a new vehicle.

NEVER PURCHASE A VEHICLE FROM A GREGG ORR DEALERSHIP. SHADY CORRPRIATE OFFICE, SALESMAN, MANAGEMENT, FINANCE AND SERVICE DEPARTMENT. THE ONLY REASON WHY I GAVE THEM 1 STAR IS BECAUSE THAT IS THE ONLY WAY TO WRITE A REVIEW . AND I PURCHASED 3 VEHICLES FROM THEM IN 10 YEARS, ONLY TO BE SCREWED OVER BY THEM.

Awesome sales and service staff, and amenities are nice with comfy chairs, coffee, and charging ports!

4th new Cadillac purchase from Orr of Shreveport, all were special! After sale care seems to be a different story. I will edit this review if any changes occur.

I received great service from Matt. He greeted me and made sure I was comfortable in the waiting room. He kept me updated as to what was being done and answered all of my questions.

I was impressed with quick service and customer service

My radio was supposed be replaced in a couple of hours. It took sevens hours to repair. This was the worst service rendered in the last six years of doing business with Or Cadillac.

Everyone is always respectful and professional. While waiting We were offered water or coffee 3 times. The restroom and waiting areas are always clean. The T.V. vol. level is good.
Mr. Lawless has waited on me several times over the years. I bought my first Cadillac in 1988. The worse thing I can say is you are expensive.

Called on 06/24/2020 to make an appointment for an oil change, representative asked for my number, stated to me to oil change was free, because of warranty. Arrived 6/25 @ 8:17 am, for a oil change only!!! while waiting in the customer waiting area, I was told to come look at my car because it wouldn't start. Then I was told I needed a battery, a cue-stream, & I owed 119.00 for my oil change!!! I declined all services except my free oil change which is under warranty. Roger called & stated my car was ready, got to the dealership car wouldn't start, I questioned Roger he got upset & rude, stormed off upset like a CHILD. There is a problem every time I visit this place. Yes I needed a oil change, yes this morning my screen was jumping & beeping but I didn't expect to run into 1500.00 dollars worth of issues. This place has poor customer service, their slow, unprofessional, & their trained to find & cause issues with your vehicle. Please stay away!!!! No one in the service department has masks on!!! People wear masks COVID-19 is REAL!!!!!!! Don't bother speaking with Jerry the manager; waist of time!!!!

I purchased the 2014 Cadillac XTS for my wife and I must say from the General Manager to the Service Department your service was excellent I will tell all my friends and family about my experience and I would like to give a special thanks to Gerone Collier he was on point with everything I could think of. Thank you Orr Cadillac for making my experience a very pleasant and easy. Everyone that I encountered was very Professional and courteous and made me feel very welcomed. I am satisfied.

Willie and Alesia Cummings

Love Dave Ferison! If you need a vehicle go visit Dave. He will make glad u did!

Love one in Shreveport where we bought our cadillac from; Texarkana horrible-took money waited 3 days for car was then told sold after I called continously - theives & hubby was a disabled vet & treated us terrible- so I wrote letter to corporate & Shreveport helped us. Would not shop at Texarkana location EVER

Great car buying experience! Our salesman, Al, was very friendly patient and professional! Would definitely buy from here again!

One of the best service. Departments I have ever used.

Great atmosphere, great salespeople. Vehicles are beautifully accessorized.

Staff does not accept any negotiations and ceases communication once you submit an offer. A 43k dollar used car surely has room for a price reduction.

Great display on cars, but watch the prices, can be over charged. Look at Blue Book prices before going to the dealership

Jim went above and beyond to make sure that service I came in to have repaired was taken care of before I left and in a timely fashion

I originally came to Orr Cadillac to have some recall work done, but I decided to have some other issues investigated by their automotive technicians. I received excellent service.

Best service department in Shreveport-Bossier. Honest and dependable. I've driven a Cadillac for years and it can't be beat, but the service is what I go for!

I called at 8 am spoke with Shelby in the service department told her my car wouldn't start at 9:15 a service Technician called and told me he was outside, he gave me a boost off I followed him to Orr Cadillac got me a new battery, electronic check, and a car wash in under 1 and a half hours great service !!!

They knew I was going out of town and I called late in the day and they got me in and out faster than I expected. Great job and told me that I was getting close to 50,000 miles so come back soon so they could go over everything before I hit 50,000 miles......Great to hear someone is looking out for us customers. Thank you very much

I just received the best service ever at Orr Cadillac. I was running late and a little apprehensive. Roger Hodges met my ever need. He is a top professional in the service department. Y'all need to promote this man to the top.

Went in for minor repairs and stereo upgrade. Although the staff was very nice, and the atmosphere was pleasant, I have to admit that the service was quite slow considering such a world renown car and corporation. I would expect a more prompt and overall better service.

The Orr Cadillac team is always very helpful, very nice and very friendly. My requests and service needs are always met in a prompt professional manner. It is a pleasure to go to the dealership, have the service request filled and then leave with a clean car. Saves me a trip to the car wash! I love it! Thank you Orr Cadillac in Shreveport!!!

My service person was Roger Hodges/Asst service manager. He was friendly, professional and very helpful.