AutoNation Toyota cerritos Reviews

I walk in to auto nation stressed and hoping to drive off in a car that day and and with the help of auto nation i drove off in my new car , that i love :)

Speedy, courteous and Professional Service.Thank you Shawn, and Mariana.

My service adviser Paul was attentive and helpfu. He gets 5 stars. I actually got a hold of him during my work day to add a service which was really convenient.
Toyota's downfall was the miscommunication by the internet department with the servicing dealership, they were unaware I had requested a rental for the day and unprepared. They were however able to accommodate me.

Friendly service and quick. Enjoyed the test drive and the help in my purchase

Sagar, was very professional, patient and informative about the 2018 Tacoma that we purchased. His personality showed how much he loved his work and it made us feel comfortable in the decision that we made. I will definitely purchase my next vehicle from Toyota Cerrritos and tell all my Friends! Thanks, for such an amazing experience and making us feel like Family, instead of just another customer.!!
Debra M.

It was so great! Mon was so good giving us a good deal. We did not spent the whole day on selecting or buying a car like as usual when buying a car. He gave us what options we have, so straight to the point. No promises, but assurance that you'll have a very good deal with a reliable car you would wanna have!
It was a great experience and had my friends bought a new car in the same week!

Lexus of Cerritos was not aware of the sams club auto buying discounts. Once I was at the dealership I was finally directed to the correct internet sales individual. No haggle pricing and no real upscale pressure. I was
purchasing a Rx 350.
The sales experience was actually very good and they were very helpful. I was presented a excellent offer and went for a test drive. I almost purchased the RX 350 on the spot.
The next day I made an appointment at Longo and purchased a slightly more expensive RX 350 for $1850 dollars less than Cerritos Lexus.
But I have to say Lexus of Cerritos was a overall very good car buying experience.

I usually don't like spending time writting reviews but this is exceptional. I'm very pleased with my recent purchase at Cerritos Toyota. With many experiences buying cars for myself and helping buying cars for relatives, Ray Boroumand is a nicest sale representative I ever dealt with. He didn't make us feel any pressure or hassle. We changed our mind the last minute on the car we wanted, Ray patiently showed us the inventory to give us a lot more choices even though it's almost closing time. We ended up pick out another car which we like it a lot more comparing to our first choice. We had a very great price on our car and Ray treated us very nicely and respectfully through out the whole process. I definitely recommend Ray to any potential buyers.

I m stuck between 3.5 or 4, so I have to round down. Appointments are nearly suggestions here. I believe I waited approximately 45 minutes after my appointment for someone to take my vehicle. The whole 45 minutes no one comes up to you or makes eye contact, I m guessing because they don t want to hear the complaints. Working in an environment where I deal with customers with wait times, I understand it s not always in our control. That being said perception and creating an expectation is everything. Let your customers know current wait time, have more staff helping and less just standing around. I know they may all not be trained in the same capacity but ensuring they are personable and inviting would go a long way.

My experience at Toyota sereno's was a very personalized experience they went way above the line of duty to make sure I was happy and content

Loved the Auto Nation experience. Rachel Nunez was awesome. She explained EVERYTHING to us before we left. She also put us in a beautiful Toyota Tacoma SR5!! It is loaded with so much more than my big Tundra that we traded in!!! Would highly recommend Auto Nation Toyota in Cerritos. Thank you Rachael and Toyota!!! Love, love LOVE it!

I love this place. My parents have purchased 3 cars from here! Their customer service and honesty keeps them coming back!

This review is for Gina in the service department-

I can't say enough things about her! I've dealt with her twice now, but it feels like I have been dealing with her for a long time due to the exceptional service. She provides prompt, professional, and courteous service. Doesn't push any work recommended. Thank you Gina. Keep it up

This was one of the best car buying experience I have ever had. George Samour made my purchase possible against all odds. I m glad I came to Toyota of Cerritos. I will be forever grateful. I love my car, just what I was looking for. You have my business for the long run and I definitely recommend this dealership for anyone looking to buy a car.

We went in and test drove a car. Let Nicholas know something was wrong with it, it was very minor but nonetheless should have done something about it. He stated with it being a CPO vehicle it can be fixed. They then told us nope we can t finance you because you are from out of state. OK. Went on with our vacation.

Next day, get a call from our sales person saying they approved us with one interest rate. We said , great we will come down. We get there and start signing papers and they come back with a much higher interest rate.

Ok, payment is still ok so we ended up purchasing vehicle. Soon after driving it home (250 miles) we started to notice one thing after another. We were told there was a 100 point inspection done on the vehicle before we left. Whole dashboard does not work, can not change the climate temperature, can not change stations on the radio, door is still not working correctly, makes knocking noise when idling and steering shakes when driving.

When you buy a $30K car you shouldn t have to worry about any of this 3 weeks after you purchase the car. Have tried calling multiple times to address the concerns and every time I call, I get the run around and transferred to a voicemail.

Have filed a formal complaint and would love to give this car back to the dealership.

The man that helped me was very nice and explained things better than anyone ever has. I was very satisfied.

Sarah has been my service advisor for quite some time; she's always been very polite, engaging and helpful. Definitely a person I trust when taking my vehicle in for service.

This was my first time buying a new car from Toyota Cerritos and my experience was great. My Sales person Jonathan Lozano made my experience great. Jonathan is helpful, kind, and will answer all your questions. it was thanks to him that I managed get my dream car the Toyota Corolla.
Eric McKenzie from finance was great. Eric gets straight to the point and was helpful in answering all my questions.

Both Eric and Jonathan made buying my first car experience great.
I would recommend asking for the both of them if you are interested in buying a car.

Jose was great and the service he provided for my wife s Lexus was fast and outstanding
Thanks

Great Experience. Tony was a extremely Classy sales man and made our experience easy. So did the general sales manager. Will buy from them again. But not too soon :)

Ever since buying my car in 2016 I have always been very satisfied with my service and thank god every day that I had purchased the extended maintenance. They are great with keeping the car clean and even tell you when there are updates needed to be done.

Absolutely horrible.
Liers and cheats.
I brought my car in on a recall for oil consumption (common problem with several Toyota engines) they told me I have to pay for an oil change first. Normally I'd NEVER bring my car to a dealer for a simple procedure, they charge WAY TOO MUCH.

However this was a unusual circumstance so I did it.

After charging me for the oil change service a couple days later I looked under my car to find that they DID NOT EVEN CHANGE THE OIL FILTER! That's a standard thing to do during and oil change.

They also stripped the oil pan drain plug and wanted me to pay $750 to replace it.
I bought one on line for $35 ...No thanx I'll do it myself!

After all kinds of attempts of negotiating a FAIR deal and outcome (for me).
It just proved unsuccessful. So IM SCREWED!!!
THANX TOYOTA..!

Excellent Service! Benji was great! He did a great job in providing information, options and a great deal. This is my second new car purchase from Autonation Cerritos and I'm convinced I got the best offer and the best service.

The sales person, Mike Gibson, said what he needed to say to get the sale, then bailed. My daughter needed a co-signer, however, she lives in LA, and I live in Chicago, so there were a few logistical hurdles to clear in advance. I sent all the requested financial and credit information in advance and Mike assured everything would be aligned with the finance manager so all my daughter needed to do was come in, test drive the car, and, if she liked it, drive off with it. I was assured everything was ready to go. However, when my daughter agreed to buy the car, she was bumped to finance, and they didn't know anything at all about the deal. The finance manager called me, with my daughter sitting in his office, and said he knew nothing about the deal and there were problems to work through. To make a long story short, the finance managers, Paul, and James are first class. They got it all straightened out, and minimized my hassle. I would recommend the dealership, but DO NOT use Mike Gibson (sales rep).

Leo was excellent in finding and configuring the 2019 RAV4 Hybrid to meet our needs.

So far so good with service. Everyone was helpful and efficient. Hopefully the rest of the service for my Tacoma continues to be the same. Will definitely continue all my service at Cerritos AutoNation.

I hate to go this place, these people are super rude any problems you tell them, they will say come back when it's happening and this is for new vehicle.

Update 2- After my 1 star review manager reached out to me by responding to review. But when I called them for follow up no one even knew who responded back to this review.

Great experience with getting my car serviced. Waited for it and it was finished quickly.

Worst Customer Service I have ever been a part of I was ready to sign papers for a car and they walked up and told me it was already sold to a different customer who walked in later than myself but because the salesman she had rushed her to sign they pretty much told me it was sold so customer service ain t worth anything here money talks but when things are done salty they turn out salty so good luck to that business.

sales person did his job , no problem.
3 stars for having to buy a second key. Large dealership should have offered to pay for 1 key, bad customer service

Went in for my car to be serviced, when the nice young woman was explaining to me all the things that were checked/serviced to my car a roach crawled out from somewhere behind her computer, thats pretty gross for a place like Toyota i don't know how that can make my rating change

Its a very nice and clean place also frank gomez was a very helpful

Easy transaction, very happy with the service provided, worked with me as far as numbers and price for the vehicle I purchased. Personnel very knowledgeable of vehicles and it's features. Will definitely come back here in the future.

Be ready for this scam when buying a car from AutoNation Toyota Cerritos:
1) They ask for your zip code to estimate sales tax. For example, the sales tax where you live is 7.75%
2) Even though you've given them the zip code, the estimate you first are given has the sales tax at 9.5% (check it)
3) They KNOW they have a 1.25% spread between the estimate and the final contract.
4) You go back to meet with finance. Somehow a charge appears on your contract equal to the 1.25% (mine was for interior protection for $945, who buys that?). The sales tax is now correct at 7.75%. They are pretty good with the smoke and mirrors and fooled me. The final cost of your contract is close to their original estimate and they have gained 1.25 percent.
5) So they gave up at $60K car purchase to gain $945.

I'd take my business elsewhere.

I was paying cash, but if one was financing and the estimate to the final went increased $10 per month, you wouldn't notice. Shame on the sales department for allowing this to happen and the finance department hasn't heard the last of me.

The good folks at AutoNation Toyota of Cerritos were fantastic. It's probably the best vehicle buying experienced I've ever encountered. Everyone was ALWAYS professional, helpful, friendly, and TRUTHFUL! I got the Tacoma I wanted at a price that outpaced the competition. I highly recommend AutoNation Toyota of Cerritos.

I contact gm already.
I disappointed an email from gm regarding cheating for the customer.
They are doing really bad business for the clients so far !! Mark
Be careful for the financial dept.!!!

Omg, i never expected to buy a car so easily. I had a really really good time here with Sami and Shanae. Shanae was busy working with other customers, so Sami helped me find a very very cool red 2019 Prius. They made me feel very comfortable ( I had bad experience with other Toyota dealers, they are neither impatient or pushing me to make the purchase). I can feel Sami was trying his best to help me find the best value. He and Shanae are very very friendly, even though I have emailed Shanae for a long time like one month. You are planing to shop here, you d better have these 2 guys to help you. Sami wears a very cute and obvious red hat. I think Shanae is the only female dealer there. But, both of them are professional, impatient and trustful. I am very happy with this purchase.

I came in on March 29th worried and frustrated about my 2013 Toyota Tacoma. My check engine lights where on and Carlos immediately assisted me with lots of information and options to help resolve the issues. He assured he would look at all possibilities available to me to help get it resolved! He made my day when he called to tell me it was all covered by my extended warranty and it was ready on the same day!!! They are awesome!!! Thank you!!!!

I had a pleasant experience with the salesmen, he was very friendly and helpful.

The staff are rude. Especially who are sitting on the front never go again. Don't know how to ralk.

Went in to get a new lease. Rudy was extremely helpful and professional. Didn't hassle me and got me the deal I wanted. Mark Duffy was also very helpful and not pushy at all.

Nice Customer service. We were helped by Axel Perez . Amazing salesman very easy to work with.

Went in for a 5K maintenance, everything went well except for the wait time, but other than that great service!

I have always had a good experience coming here. But today I felt a little ignore I was skip over a few time before it was notice by another employee.

Service representatives were great. However it makes it difficult to bring my car in for service at your location because your location is the only one that doesn't offer washing the car after it has been serviced. You may want to reconsider adding back the washing of the vehicles.

It was a very pleasant experience I had while shopping for my 4 Runner at AutoNation Toyota. The sales representative Fredy Estrada is very knowledgeable and helpful when it came to understanding my needs for a car. Excellent customer service.

Sean Waggoner was nice and welcoming and made my first toyota an enjoyable experience

The personnel were very kind to my needs. The work was completed on time.

Auto Nation has the cleanest and well staffed timely service department.Toyota is my first choice.

I always have a fantastic experience at Autonation Cerritos I have been coming here for years. Although I ve never had Christian before he took care of everything, I look forward to him assisting me in the future!

You found the perfect Sonata for me..Thank you for the special effort.

Yes I went in and looked around several times for a Tacoma ray had seen me out there in the parking lot and I liked when he approached me because there was no pressure I had asked him what he had in stock for what I was looking for he was very very patient with me I decided more than once or twice or 3 or 4 times on different types of takoma's but he was very patient at the very end is customer service was remarkable I got there just about when he was going home and he made it so easy to where I was comfortable in purchasing my 1st brand new truck or car was 0 miles ray thank you so much for everything we would Daphne recommend you and auto nation and your team the stay that late that evening In your financial department thank you to you and your team we appreciate you God is good

I went in for a test drive and came out with a brand new Tacoma all thanks to Frank Gomez. He was very helpful and enthusiastic. He also made sure I was getting what I wanted. He wasn t pushy like other salesmen and made the experience fun and easy. I would highly recommend Frank to anyone who is interested in purchasing a brand new car. He will truly try his best to get you a great deal.

I had a great experience at the Toyota Camry Autonation in Cerritos. They had the car that I wanted in stock plus the salesperson that helped me, Mariano Medina, was very patient and knowledgeable. I love my car and would buy from here again. Thank you for a fast and easy process.

We had a great car buying experience at AutoNation Toyota Cerritos. We especially would like to acknowledge salesperson Steve Mejia for his immense help in the car buying process. Steve was extremely helpful and we would gladly come back to him for our next car. We also would like to thank Mahir Trnjanin for his help in the Financing department. Mahir went out of his way to make that part of the car buying process virtually "pain free". Big thumbs up to AutoNation Toyota Cerritos and their friendly staff.

Being forced to purchase a replacement vehicle for my trusty Toyota Camry that had done its job for the last 15 years, I went into this already highly apprehensive. Initially looking at a pre-owned 2019 Corolla, by some quite unexpected variables that ultimately worked in my favor I was able to drive off in a new 2020. As a individual woman on her own, I expected to be muscle-armed by my sales team. That didn't happen, much to my surprise. Not only did the transaction go at a pace I was comfortable with, I had control over how the entire discussion went - from insisting that an initial test drive wasn't going to sell me the car to crunching the numbers resulting ultimately in my budgetary capability & satisfaction. Shoutout to Robbie C & James Y for making the entire experience more pleasurable than I would have dared believe going into it. You have a very happy Toyota customer for life!

STAY AWAY!!! Sales manager lied to me, watch out for this place they only Care about making Sales not the Customer...

On October 1 2018 I went here for a recall. I was told after an inspection that I would have to wait for parts and wait and wait and wait. I finally called AGAIN and was told that the parts were in. I made an appt and left my car for the work to be done. GUESS WHAT! NO WORK NEEDED TO BE DONE. I was strung along thinking my seat belts were going to fail any minute only to find out that they were fine as is. Meanwhile while my car was in the shop I got a cold call to buy a new car!!!
I went through 4 MONTHS waiting and many phone calls. I will never return to this dealer!

When I called for an appointment for routine service under ToyotaCare, they were able to get me a same day appointment. Tiffany, my service advisor was friendly and courteous and she came to look for me in the waiting area when my vehicle was ready. They kept to their time estimate of 1 1/2 to 2 hours to complete the service. The waiting area is large with plenty of comfortable seats, 2 tv's to watch and a snack bar with reasonable prices.

I hate buying cars. I hate the whole process. Cerritos Toyota has a nice model where cars are under MSRP and there's no haggling (at least that's what they told me). Regardless, I thought the process was way better than other dealerships. Our salesperson Sean was really cool and nice and wasn't mad about staying 2 hours past closing to help finish out our deal.

Service was great, the service people saw me waiting on line and notice I was there for a while, I didn't have and appointment for my Prius recall and immediately approached me apologize for the delay. They promise me they will help soon and they did. They help me and I got a ride home and I got a call when the car was ready.

DANIEL SOLORZANO is the man to go to! Thank you so much for making my car purchase such a BREEZE. Also thank you Kevin and Kent for operating such a successful and professional dealership.

Came on a busy weekend and yet everything went so smooth and did not feel any pressure at all. I wish I had gone here earlier this year.

I had a horrible experience earlier in the year purchasing a car at another dealership. Not only did I spend 6 hours at the dealership but I left angry with my new car. That's not how you should experience your new car purchase.

Tldr; best prices, best service, best dealership.

Service was good. The service advisor set the expectations of how long it would take for my vehicle to be finished. I didn't feel rushed or pressured. Good service. Only thing I would say is that it would be nice to know what future services I might need or recommended so that I can keep my vehicle running smoothly and functional for future driving .

I have a 2004 Toyota forerunner, and I needed to take it in for a 12 point inspection, safety check, because I was taking a road trip. During that time, my car was diagnosed with several safety/maintenance issues that I would need to take care of sooner, rather than later.

When I was informed of the result of the inspection, the price tag was a little over $800, just to get three of the five items taken care of that day. My service advisor was Gina Dale, and she was very friendly, personable, and interested in providing me with excellent customer service. I spoke to her regarding the amount of the work that needed to be done, and asked her if they had any coupons or specials going that would decrease the total amount due. She talked with me about that, and said that she would see what she could do. When she returned, she d given me a great discount. In addition, she thought the work would not be completed until the next day, and offered a loaner.

In conclusion, although I did not expect these issues with my car, I realized that this work needed to be done. Additionally, Miss Dale was thoughtful enough to offer me a loaner, for my convenience. She was also instrumental in giving me a price that worked within my budget. My car is running well, and I can rest assured that those safety issues were addressed competently. I would return to AutoNation Cerritos and Miss Gina Dale, as my Service Representative, because I was treated very well.

Fair price, good financing on used car. Will shop here again, highly recommended!

Hassle free purchasing experience! It took only an hour to pick up the new vehicle.

My initial interaction with AutoNation Toyota was online. I inquired about a vehicle and was almost immediately contacted by a sales person. The sales person that I spoke to was very polite, knowledgeable and not pushy or aggressive. I live about 120 miles from the dealership and didn t want to lose this vehicle. The salesperson had me fill out some quick paperwork online and held the vehicle for me until I could get to the dealership two days later. When I arrived at the dealership all of my documents were prepared and all I needed to do was sign them and wait for the vehicle to be detailed. I was there less time than it took me to drive down there. I would definitely recommend doing business with them. They have a huge lot with a large variety of very nice vehicles.

Cerritos Auto Nation Toyota continues to exceeds my expectations for their amazing and caring staff! I made my second vehicle purchase at this location and I have nothing bad to say about the experience. David Grey in sales and Daisy in Finance made my recent purchase STRESS FREE and easy. They went above and beyond to assist me with the process and kept it real the entire time and explained/answered all of my questions in detail. I don't think I'd feel comfortable going elsewhere with my car because of the friendly and trusting relationship this team has established with me. Keep it up Toyota and keep David and Daisy on your team - they are the reason I'll be sticking with Toyota and this location!

I want to thank Braulio Ramirez for helping me with my car service. Also thanks to the mechanic who did a great job on my car.

Leo was great in helping us find what we need and working with us to find a deal we want.

Ill be quite honest with you fromthe moment i pulled into the dealership nothing but friendly faces and i was greeted by all employees. My service tech Steve was very knowledgeable and helpful. I would say being a Lexus owner is somewhat of More

Took my truck into the service department to have the 10k checkup. Asked if they wash the vehicle afterwards. The answer...No!!
Miller Toyota of Anaheim will wash your car after service.
If you want superior service do not go to Cerritos Toyota. Go to Miller Toyota Anaheim off the 91 freeway.
I needed to order parts from their parts department. Four times they have ordered the incorrect parts. One part was a tonneau cover striker, they handed me an O-ring and said that was the part. They charged me for parts that I did not receive although the invoice claimed that I had. For the price you pay at the dealer everything should be flawless and seamless. But not here!

I've always been told that buying a car at a dealership is a long and tedious process but at Cerritos it was quick and easy. I spent a total of 3 hours purchasing my car and in reality that's an hour more than it could have taken because I couldn't make a decision between colors. Even when there was down time, waiting for the financial representative (no more than 15 minutes), Cerritos had a cafe with complementary coffee available to pass the time. This was my first car buying experience and it was a great one.

Good points.... got us out of the dealership quickly.
Bad point ..... On the estimate form, an oil change was supposed to be done. We brought it up to the person who originally helped us and he looked at the estimate form comparing it to the statement of work that was done and said, "oh, don't know what happened." He had a glazed looked on his face like Spicoli on Fast Times At Ridgemont High. I just took both papers back and walked off.

Great place. Found the car I wanted online. applied for financing online and worked with Victor Salazar-Pereira who made it so much easier. Scheduled a test drive and when we got back went into financing and drove out in my new car all within an hour. Will highly recommend to family and friends

This was my first purchase here at Toyota. My dad bought his Corolla 17 with Felix last year and this year I went to buy my own car. I am very happy with Felix s help and everyone else. Employees are great and helpful. Mahir at finances was helpful as well. Although there was a minor mistake they gave me a wrong car they fixed it, but I had to wait an entire week from Sunday when I bought it to get this fixed, that s why Im giving a 4 star rating. Overall, they compensated me with a voucher to buy something at parts and everything was good after that. My sister plans to go back and buy another car next year, Felix is very helpful and understanding on customers wants.

Fast friendly & painless experience
Sales mgr. & finance mgr. a dream to work with. This dealership is run efficiently with its friendly accommodating staff

Thanks

These folks go out of their way to help and do the best thing. I have been pleasantly surprised at the best customer service ever!

Very professional and polite service representative. Carlos and Sarah really helped me to take care of my RX350 and make sure I got the warranty services under the contract. I am very grateful for their help.

The serviceman I had was very nice price was way over the top wanted to charge me $600 for some work on my car that I got done the same day for $150 at another Toyota facility I will not be coming back.

Dropped in to see for myself a vehicle posted on their website with only two exterior pictures. Once I was approached I showed the salesperson the picture (with stock#) of the vehicle I was there to "see", to which he replied, "so are you here to 'see' the vehicle OR what are we doing here?" Um, NOTHING now!

Sales service provided by salesman Sagar and financial officer Carla was exceptional. I appreciated the "no-haggle" pricing. I was very satisfied with the speed of the buying process.

Serviced my car was great but the wait was crazy long...6 hours

Excellent customer service I recommend car dealership

Good service. Attendant was very friendly. Delivered my car before the expected time.

We just experienced possibly the best customer service of all time. We went to AutoNation Toyota at Cerritos, CA to fix our Car. We are so impressed with Michelle Hernandez for her excellent service!!

This place has by far the BEST customer service. Everyone we encountered was A-plus. It's about you and that made it special. We love the SUV. Thank you Sly and your team.

Kathy, Mary and Rodney

Paul, the service writer was very helpful. My car repair was completed on time. The loaner vehicle was a plus during the time my car was at dealer.

Thank you.

Thuong Le.

Just a bad experience all over. We arrived there and we were assigned a different salesman than the one we had spoken initially to (ok). Then, the manager quoted us a price different than the one we had seen on the website. She then told us that the price on the website was a "mistake", when we could clearly see the same rebate on the Toyota (not only "autonation") website and also on the screen of the salesman who was working with us. They honored the website price "for the day", but they made it feel like we were stealing something. I wasn't able to unfreeze my credit (I have been a victim of identity theft before), and so I asked if I could come tomorrow and if they could still honor the price. The manager was jut not that empathic. That was basically the last straw for me. Not only the issue with the price, they also don't offer any loyalty program for previous customers of AutoNation, let alone Toyota. Or so they told us, because - once again - many Toyota dealers offer such programs or discounts. The negotiation was very impersonal and distant. I understand the need to do business and be "tough" in negotiations, but clients should not feel like the dealer is doing clients a favor by letting them buy a car. You don't need an MBA to recognize these are just poor sale skills.

Great friendly service, got the best deal around.
Thanks guys!

Always is a good experience to let Lexus at Cerritos take care my car.
Thank you Sarah for your excellent customer service.

They processed the transaction quickly and got the vehicle gassed and washed while doing so and didn t pressure me into any added warranties or similar.

Jairo Gonzales was truely exceptional with my service and getting me out sooner than later. Definitely would go back to him to get my car serviced.

Terrible..... I was told that my extended oil changes that I payed $600 for will end in 2021 or 55k miles ,when i got there the service adviser told me the only thing I have left is tiers rotation and I have to pay for my oil change ,I had only 3 oil changes on my extended service that I paid $600 , its a scam and if u buy a car from this dealer don't buy any extended warranty because they will get you somehow...would I go there again never, and I will make sure not to refer people to this place....