I have a 2004 Toyota forerunner, and I needed to t...

I have a 2004 Toyota forerunner, and I needed to take it in for a 12 point inspection, safety check, because I was taking a road trip. During that time, my car was diagnosed with several safety/maintenance issues that I would need to take care of sooner, rather than later.

When I was informed of the result of the inspection, the price tag was a little over $800, just to get three of the five items taken care of that day. My service advisor was Gina Dale, and she was very friendly, personable, and interested in providing me with excellent customer service. I spoke to her regarding the amount of the work that needed to be done, and asked her if they had any coupons or specials going that would decrease the total amount due. She talked with me about that, and said that she would see what she could do. When she returned, she d given me a great discount. In addition, she thought the work would not be completed until the next day, and offered a loaner.

In conclusion, although I did not expect these issues with my car, I realized that this work needed to be done. Additionally, Miss Dale was thoughtful enough to offer me a loaner, for my convenience. She was also instrumental in giving me a price that worked within my budget. My car is running well, and I can rest assured that those safety issues were addressed competently. I would return to AutoNation Cerritos and Miss Gina Dale, as my Service Representative, because I was treated very well.