Just a bad experience all over. We arrived there a...

Just a bad experience all over. We arrived there and we were assigned a different salesman than the one we had spoken initially to (ok). Then, the manager quoted us a price different than the one we had seen on the website. She then told us that the price on the website was a "mistake", when we could clearly see the same rebate on the Toyota (not only "autonation") website and also on the screen of the salesman who was working with us. They honored the website price "for the day", but they made it feel like we were stealing something. I wasn't able to unfreeze my credit (I have been a victim of identity theft before), and so I asked if I could come tomorrow and if they could still honor the price. The manager was jut not that empathic. That was basically the last straw for me. Not only the issue with the price, they also don't offer any loyalty program for previous customers of AutoNation, let alone Toyota. Or so they told us, because - once again - many Toyota dealers offer such programs or discounts. The negotiation was very impersonal and distant. I understand the need to do business and be "tough" in negotiations, but clients should not feel like the dealer is doing clients a favor by letting them buy a car. You don't need an MBA to recognize these are just poor sale skills.