I m stuck between 3.5 or 4, so I have to round dow...

I m stuck between 3.5 or 4, so I have to round down. Appointments are nearly suggestions here. I believe I waited approximately 45 minutes after my appointment for someone to take my vehicle. The whole 45 minutes no one comes up to you or makes eye contact, I m guessing because they don t want to hear the complaints. Working in an environment where I deal with customers with wait times, I understand it s not always in our control. That being said perception and creating an expectation is everything. Let your customers know current wait time, have more staff helping and less just standing around. I know they may all not be trained in the same capacity but ensuring they are personable and inviting would go a long way.