Austin Infiniti Reviews

Take into consideration when they make the sale more appealing by offering the 2 complimentary oil change pkg. What s the point of a complimentary oil change when you have to wait for 1-1.5 hours? Service that could ve been completed within 15-30 mins elsewhere. Time = money, that s all I m saying.

We took out car to service for a leak, turned out there was a TSB for the leak, and it was fixed under warranty. There was some confusion by our service advisor about the repairs, and he ended up telling us repair information for another vehicle. Were not sure how that confusion happened, bit it did. For his sake, I wont name him here, but he was not very proficient, and had no idea what was actually wrong with our vehicle. There was no update on the status of the vehicle during thr time it was being repaired. They released and returned the vehicle without any other info. After returning the vehicle, we received information. That there were other maintenance items that needed to be done. We werent sure why the email was sent after the vehicle was released. I contacted Mark Bailey over service and explained. He rectified everything, and got the vehicle back to get the services done. Top notch customer service on his part. We are really please with how this turned out.

I absolutely love Austin Infinity and their staff. They are honest, friendly, and trustworthy. The service department is exceptional!

My Infiniti s serpentine belt gave out around 7PM on a Wednesday. As it was after hours and being from out of town I had the tow service bring it to the Austin dealership. I called first thing Thursday morning and talked with Monte - let him know I needed it back by Friday to go home if possible. Monte and the team got me a new belt/pulley installed by Thursday afternoon and I was on my way back to Houston on Friday. Awesome service and communication.

I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I was offered a white one and a red one in place of the black. I declined both colors and said there was a vehicle 2 hours away that I was going to go get instead. Promptly after that I got an email stating that the car I originally inquired about was "on sale" (the stock number was even included in the email). We negotiated again and agreed on a price with a window tint. Perfect! We arranged for my husband and I to leave work early to come pick up the car yesterday. We arrive and were walked out to the car. ...there sat a red car with tinted windows. The car I already said no to. We were told to sit still and he would be right back. He came back and said "good news, the car you thought you were getting is only 10 dollars more a month". I showed him the email where we specifically negotiated the black car I wanted and we didn't even get an apology. It was almost insinuated that it was my fault for the misunderstanding. In the end we left without a vehicle and without an apology.

Bobby at Austin Infiniti was so great to work with. He went above and beyond with his customer service. He was quick to respond to all of my questions and very up-front with all costs. Thanks!!!

Went to go get a headlight changed, they wanted to charge me $250 for the headlight, meanwhile all auto parts stores where charging $70 retail price and online it was $50. That was just for the headlight, they wanted to charge another $60 for labor.

They are ripoffs and scumbags. I am sure many of the reviews below where written by fake people who write reviews for clients, like austin infiniti

Great customer service and overall experience. My service advisor Mr.Collins was exceptional.. Best service experience in recent memory...

So very very and happy to work with the team at Austin Infiniti! Mario was fabulous from the start! The most upfront and genuinely great and smooth transaction buying a vehicle! Keep thinking that someone or something was gonna jump out and I would wake up from the bliss of the last few days but it just got better and better! Mario, Baileigh, Kayla, Mike and also Kent thank you all so very very much!! Shoutout to lil Mario as well! Will be telling all my friends and family about the pleasured experience I had at the dealership!

The customer service in the dealer ship and in service are both awesome. I had a problem when i picked up my car and Mark Bailey went above and beyond to fix it. Laura the service advisor did a wonderful job helping me. She gained a new lifetime customers. She is such a sweetheart.. I definitely recommend booking your appointment with her when you take ypur car in

quick in and out-- problem solved
very professional
Michele Walker

Awesome service as usual! Richard went out of his way to take care of us with a loaner (x2) even though we didn't book one!

Every step of my dealings with Austin Infiniti has been a great experience. Juan was very helpful during the entire purchase process. Fair price, courteous treatment with no pressure - completely satisfied!

Akeem makes car buying seamless. He is a true professional who takes an enormous amount of pride in perfecting his craft. Never have I witnessed a more dedicated and customer focused salesman in all my years. Akeem truly cares about his customers. Even more impressive is the amount of time he took go over the vehicle. He actually came out to our home on Tuesday and gave us an amazing tutorial of our 2014 Infiniti QX60. Before leaving, he helped us program our garage door into the vehicle's homelink system. Though I already loved my car, I love it even more now because Akeem was able to show me all that it can do. He even gave us history lesson about Infiniti as a brand. And now, I love my car even more. I will recommend Akeem without any reservations. If you are in the market for a new or used Infiniti, do yourself a favor and go see his excellency. Thank you Akeem for an amazing car buying experience.

Great customer service! They always make you feel very welcomed and go way above than needed by providing extra things while your waiting. They have an awesome waiting area and have plenty of choices from snacks to drinks.

Bought my last car from here and they have really taken care of me and the car. The entire staff is very friendly.

This is literally the smoothest car service experience I ve ever experienced. Easy to get a comparable loaner car if needed, they send you a report that lists all needed repairs (and approve/deny options for the repair work) as well as estimated costs for each. So no cost surprises beyond this point!! Then, when you are ready to pay, you can easily do online. And when you re ready to pick up your car, it s an absolute breeze since everything is paid for. For my most recent repairs, I think I waited a grand total of 1-2 minutes at Infiniti between dropping my car off and pick it back up. Point is, it is FAST. Absolutely stunned by this experience. Wish I had always owned an Infiniti!!

Very favorable, positive service visit with my 2014 Q60. Kenny was very personable and very helpful!!! Excellent experience. Will be back. Thank you!!!

I have always found the service representatives to be extremely professional and always willing to work with you. Infinitis may not be the best luxury brand but the service experience makes up for some of the shortcomings in the product.

From the moment you enter, you are greeted with a smile and welcome. Today was my first time. MONTE took care of me. I was in and out.. great person to work with. I definitely recommend this location.
Respectfully,
Freddy Garcia.

I just wanted to give a shout out to Bryan Unger at Austin Infinity. It was time to retire the Sienna (I literally got teary when we drove away and left her in the car lot ). The Sienna has been a great family car for us and I really was not looking forward to going through what has typically been nothing short of an excruciating process of buying a new car. But this time it was different. Bryan was fantastic to work with. Very patient, honest, and gave us an excellent deal on our trade and the new car itself. We could not have asked for a better experience. If you are thinking about getting a new car, especially an Infinity (which BTW, I love!) then I highly recommend giving Bryan at Austin Infinity a call.

Initial Impressions not very good. Bought a used Infiniti a few weeks ago and noticed a speed dependent vibrations coming through the driver inputs. Scheduled an appointment online through their website with a description of the issue. I drive all the way the dealership for the adviser to tell me they will not be able to look at my car for 4-5 days and there aren't anymore loaners available. I am human I understand those issues. What I don't understand is why they didn't give me a call and reschedule my appointment instead of making drive all the way to the dealership and than telling me in person they could not look into it. Dealer had multiple days to reach out and reschedule. Hoping the next appointment goes better will update review after that experience.

Gave them a chance and they really delivered on service. Did a complimentary valet pick up drop off. Resolved my vibration issue fix a nail in my tire.and rear brakes all for a reasonable price. They also corrected a mistakenly drilled bumper free of charge. Happy with the quality of the work done and convenience of it all

Austin Infiniti was a much better experience than my last three buys/trades.
I bought used at a very fair price. They met me on the trade.
The process was pleasant, PJ and Ray were professional, and the car was extremely clean (professionally detailed).
I came with my own financing and Austin Infiniti was able to beat my rate by a half %. Nice.
The most important thing is that my wife and I were BOTH happy with the Austin Infiniti vehicle and sales process. Thanks!

As a New jersey resident, I researched and compared many vehicles throughout the United States, specifically a qx30 in California, and a qx50 in Florida and in New Jersey as well. I can say with certainty that purchasing this vehicle through Chris Corn at Austin Infiniti was a pleasure. Noteworthy was how Chris listened to and answered all of my concerns with confidence and professionalism.
My ultimate decision to purchase the vehicle from Austin Infiniti, was the fact it was a CPO model, it was the interior / exterior color combination I desired, and with all the options available at the time of its manufacture, and the price for this CPO was fair. Other comparable models were running up to $3000 dollars more.
The next morning, I had filled the paperwork out online and within 90 minutes I was the owner of this gorgeous 2017 QX50.
I flew into Austin On Oct. 14th, and took possession of said vehicle, and had the pleasure of taking it on the road, back home to New Jersey, and enjoyed every mile driving this vehicle.
This vehicle was everything that Chris had described it as.

Allen is a great sales rep. and what he say he will do or can do he will do it. I felt welcome and I will recommend anyone to Austin Infinity because not only the sales rep was great the hospitality given was amazing as well. The process went smoothly and I was able to ride off in my car the same day within 2 hours.

P.J. made my purchase effortless. They got me everything I wanted, and was out the door with keys in hand 2 hours later.

Best dealership and service department.......Chris Hamm is the best on customer services

I would like to thank Dana and the Austin Infiniti team for an extremely painless and pleasant car buying experience. I highly recommend this dealership to anyone looking for a new or used vehicle. I will definitely be back next time I need a car! Keep up the good work folks!

Was greeted promptly at the drive and was helped by Dave to check me in. Car was ready when promised!!

Thank you so much for your service department. Everyone at Austin Infiniti is so easy to work with. It's always a very pleasant experience. Thank you!

Austin Infinti has the best customer service. They make buying a car enjoyable. It was quicker than most dealerships and they made sure I was comfortable with the whole process. I will buy from them again!

Called for fast service and got it from Dave Hendricks!

easy drop in and get my car issue fixed. done timely and as always a nice clean car awaits! love it.

Frendly personnel, rapid service and great deals ask for Danny Elalouf hes awesome

Purchased my 2014 Q50 from this dealership back in 2014. Best Infiniti dealership in Texas. I drove from Houston to Austin, because of this dealerships amazing customer service and knowledge.

Bobby is always helpful, goes above and beyond and makes sure I understand the work being performed on my Infiniti.

Helpful staff and an awesome waiting room. They will still try and sell you everything, like most dealers, but they seem like they actual care enough to give honest answers to your questions.

I came to the dealership trying to decide between two models and Dana did a great job giving me some space to check things out. He let me test drive both of them multiple times (few times alone) and said take as much time as I needed. Exactly what I'm looking for in a car buying experience!

In addition, I got a great price on my trade in and a great price on a CPO. I had a tint issue from the previous owner and they made sure to make everything good even after the sale.

I would definitely recommend anyone check them out.

Stellar. Keith is wonderful. This is quite a friendly, and busy, operation. We look forward to going there for another car in the future.

Beau Harbison is a great resource to Austin Infinity, fantastic vehicle and excellent service.

The best car buying experience I've ever had hands down.

Steve my service rep was a superstar. Although I was running late they were very accomodative and he gave me some helpful tips about the car since I only had it for the last 5 months. Great customer service will go again.

Oil change. Great customer satisfaction. Faster service. Vehicle was ready early. The wash was better than expected. Clean inside and out.

I took my car in for the AC. They gave my car a full inspection and discovered the tires and alignment were off as well. Wow was I surprised to have a full video inspection of my car with all the details. They allowed me to make quick decisions all itemized and ready for me. My car has never run better. Thank you so much!

The service department and monte took care of everything and kept in constant communication with updates this dealership is awesome

I always have a great experience with the service department. I get in, I get out, and everything is always really clear. Kenny is awesome, and I always know what to expect.

Would definitely recommend Latoya as your service consultant!

Chris was really really really pushy. On the verge of harassment, very aggressive. Anyways I didn t buy a car here. I worked with someone at Subaru next door and they were much nicer. They share cars so I wouldn t give this one support.

I would recommend service here, they have an excellent lounge. Also, the employees are kind and knowledgeable, and the rates are fair. Get service here!

Once again Tony Anthony delivered! I got the vehicle I wanted with all the options. Tony is a professional and for me, is a true asset to the industry. Again, thanks Tony for keeping me a happy and proud member of the Austin Infiniti family!

Days ago I purchased my first Infiniti (q50 Hybrid S) after driving Audi and Lexus for the last many years. I got the car through a broker and had some concerns which I took to Austin Infiniti. Bobby Davis treated me exceptionally well, anticipating my concerns and offering proactive solutions addressing the risks of purchasing through a broker. He got me a loaner car to get me on my way, and my car was ready early the next day allowing me to easily pick it up again on my schedule with everything resolved. Bobby instilled a great deal of confidence in me that my decision to choose an Infiniti was a good one. And while my relationship with Infiniti and Austin Infiniti is only a few days old, its off to a tremendous start.

Allen Dehoff is absolutely amazing! He s car buying experience I have ever had and will continue business with him and Infiniti Austin. Mike in finance was absolutely wonderful as well quick and easy and informative. Never felt like I was getting pushed around but sales people!

Two weeks ago I got into a accident, total loss that is. I was looking around my service area and did not find anything that was a good deal so I decided to look outside my city, I honestly thought I was going to buy a car from Infiniti Houston , but low and behold Jon Simmons from Infiniti Austin contacted me, he was Courteous, professional and he understood my situation and urgency. He found the exact car I wanted with some extra bells and whistles. I thought I wasn t going to be able get the car but with some inspiration from Jon, now I drive a 2019 Q50. Everyone there was so kind, quick easy and painless no long wait or back and forth. Thank you Infiniti Austin!

I had always thought of Infiniti as a luxury brand but have been very disappointed with the customer service from the maintenance department of this dealership. I brought my wife s in for routine maintenance and informed the service member More

I was shopping and met several sale people and most were helpful. Besides the fact that I know I made the right choice in my Infiniti QX60, I wanted to give John Garza my business. Outstanding Salesman!!! Thank you Austin Infiniti and am looking forward to continuing my business with you for a long time.

Bobby Davis has always made servicing our Infinitis amazing, easy, and accommodating no matter what our request have been. His communication and sensitivity to our time is genuine and caring. It's like working with a friends and family instead of the dreaded "trip to the service department." Kudos to Bobby and all of Austin Infiniti's staff for making the car experience truly exceptional and welcoming.

This is our second car purchased from Austin Infiniti and we will buy from them again. Danny and Jeff were both great to work with and made our experience very satisfying. The showroom and service areas are both top notch. Thanks for all your help guys!!!!

On a Saturday, after 3pm, with no prior appointment, the team work of Mark Bailey and Bobby Davis Got my car fixed and back on the road. I had just driven up to Austin from Houston on a Saturday when my cars engine light came on and it developed a severe loss of power and a dead miss in one of the cylinders. I certainly didn't expect a dealership to be able, much less willing to take my emergency at the last minute but they did. And I want those who read this to understand that this happened despite the fact that my car was 12 years old with 187000 miles on it and was so dirty I had to let Bobby know the color was silver and not grey when he was checking it in. I was certainly no one special and they certainly weren't hurting for work at the time as they were quite busy. But regardless, I was treated with respect and understanding of the fact that I was 150 miles from where I needed to be come Monday. My hats off to Mark Bailey and Bobby Davis and the whole crew at Austin Infinity. Great work! You've got MY business.

I dropped off my newly purchased used G37S for a variety of services to be performed, some of which were contingent on results of others as well as the size of the final bill.

Service departments I've dealt with in the past haven't handled situations like this well and I usually pick up my car only to find out some of my requests weren't completed. But they'll be happy to schedule another appointment for me to bring it in again...

Thankfully this was different! From the moment I pulled up everything was handled smoothly. My service advisor understood what I was trying to accomplish and kept in contact throughout the process. When I came in to pick up my car, everything was complete and ready to go, just as we had discussed. I couldn't believe it. And it was all done so quickly! And with a free loaner vehicle!! I don't think it gets any better than this.

Just purchased a car from Austin Infiniti. Maurice Dancy was awesome. We were traveling from out of state and he went above and beyond to make this experience the best I've ever had in purchasing a vehicle. He even came in on his day off to make sure we had everything we needed. Everyone in the dealership was helpful.

Buying a car can be a draining process, the entire team at Austin Infinity did a great job in making it a great day. Patient, helpful and courteous.

My husband and I took our car in for the first time yesterday and we were blown away by the service we received from Kenny Collins. He was wonderful!

The service experience was top notch from the gentleman who greeted me when I drove up to the attention I received from the service consultant. My consultant is Bobby Davis and the attention he provides shows how important customer service is to Infiniti. The amount of communication during the repair process was good and I felt no pressure to perform any additional work. The decision was strictly mine to perform anything additional.

I love the service at Inifinity Austin. Bobby Davis is the best. ( no relation) Took care of everything I needed. Called after the service to follow up. Love my Infinity!

Great online buying experience....Our Salesperson Beau was great and went out of his way to make sure we received the best deal possible and he even drove the vehicle down to us to finalize the sale. Thanks for the service and great sales experience.

Always a good experience at Austin Infinit! I have owned a couple Infiniti's and the service department is really great and easy to deal with. They have a very nice waiting room, they give loaners if the repair is long and they can get you in day-of for unplanned maintenance.

Great Customer Service as always. Third transaction n last 10 years and as always superb customer service. That s the reason we stick with Austin infinity.

Nick took great care of my car! He was very helpful, honest, and communicated with me the entire time my car was in the shop. By far the best experience I've ever had getting my car serviced, I'll be returning!

Dave Henricks helped me out, and took care of the issue with my EX35 completely and promptly. Much appreciated.

Service team is great and did a very good job. They receive well in the service lobby. Service advisors can be more welcoming.

Dave Henricks (service advisor) continues to exceed expectations. For all Infiniti owners out there, Austin Infiniti delivers stellar service and there is no equal! I will forever take my vehicles to Austin Infiniti for all my service needs. Thank you Dave for your continued dedication and exceptional customer service.

When I began looking for a new car, the only mistake I made was going to Austin Infiniti first. There was no way any other dealership would measure up. I was glad to do business with them. They were great listeners, wanting to understand exactly what I was looking for and what my budget was. All of the staff that I worked with was courteous and pleasant to work with. I never felt pressured at all.

While I have only had my car for a little over a week, I am very pleased with the attention to detail and responsiveness of the staff at Austin Infiniti. And...I love the new car!

Great service reps, loaner cars, knowledgeable techs, cool communication technology keeping you up to date on estimates including videos!

It was an absolute pleasure working with both Maurice and Chris at Austin Infiniti. True professionals who made the experience of purchasing a new car extremely easy and stress free.

Very easy. This was a smooth experience in every way. I arrived and was in and out in less than 5 minutes with a courtesy car to get me to work on time. When I returned at the end of the day to collect my car, it was just as easy. I handed over the keys, signed the paperwork and was on my way in less than 5 minutes.
Thank you Infiniti for making this so easy.

Worked with them 2 times, both times it was a pleasant experience. Danny is probably one of the best sales guys they have.

Excellent experience over all from professional, experience , honesty and no haggle !!! thanks very much to Troy Johnson , PG Garcia , Mike Marsalis and Dave H at service and also have to mention the place is always super clean !!! I love you guys !!! Hilly recommend Austin Infinity ! !!! Ignacio Solis

Austin Infiniti makes is so easy to get my car serviced. Briana is my service advisor and she is super accommodating with my schedule as well as she gives me multiple options to communicate.

Went out of their way to accommodate me for speedy service when I got there after 4 from Lake Travis! Chris Hamm, thank you!

This was my best dealership service experience ever. The manager is on top of everything, Briana was great to deal with and got me in and out faster than I've ever been for a software update.

There were major disagreements about the service I expected but in the end Austin Infiniti made it right. Good job.

I have purchased 3 cars from the Continental automotive group. 1 from Honda and 2 from Infiniti. The sells staff is fantastic. The service staff is fantastic. Chris in the shop is A1 top notch. And Monty has the knowledge to get you out in no time.

Excellent customer service 100% satisfied!! Dave Henrick always courteous and on point!