Round Rock Nissan Review

Very enjoyable purchasing experience

Service department is excellent.
Have been getting service here for over a year. Pricing and quality of service is far above what we could get elsewhere.

Justin Chavez was great! Super knowledgeable, made the process easy and fast, and he was willing to explain a lot of details about the cars themselves that made me feel like he had my best interest at heart.

Joe was awesome, I called before driving to lot and he gave honest feedback on the vehicles I was interested in. He made the deal happen for us and we are very happy with our purchase. If you need a good new or used vehicle, Round Rock Nissan and Joe Bakir are a great place to find your next vehicle. Give Joe a call.

Mike Westbrook is the best sales man he was very nice and an all around great guy he's honest and works for you

Don Sanchez was amazing thanks Round Rock Nissan!!!!

Good service but just so busy that even small and routine things take considerably longer than at other Nissan dealerships I ve been to. This was the longest wait I ve had of any location

I felt that by the time I left the dealership my car was very safe. My service engine soon message came on & I felt confident when I left that it way okay to trust Jim that besides the follow up just to make sure in about a month I was good to go. Thanks again,

I have gone to CP Nissan and they do well but I was impressed by the Adam Elwood my service advisor. He was on top of getting my car done and he was pleasant to deal with. His attention to detail made my experience a great one. He has great customer service skills

I always have my Nissan serviced with Round Rock Nissan because of the GREAT customer service and friendly atmosphere! The service department ROCKS!

Excellent service as always. Josh was courteous and knowledgeable as usual. Got service done in the exp expected time frame.

My 2015 Leaf needed some minor adjustments. The shuttle ride driver was prompt & courteous. Ricardo was excellent. I recommend RR Nissan highly.

Appointment was for 11:30 but didn't take car in to work on until 12:30. Why have appointments?

Don was absolutely incredible! He never tried to sell me on anything I didn't want. Even came in on his day off to help me! His manager Scott was also so nice and made coming to Nissan Round Rock always a great experience!

Round Rock Nissan did a great job helping me find a used Altima. Kelsey went above and beyond to meet my needs. Great dealership.

The technician updated on every issue found, and answered every question I had.

Lynn made my experience flawless; the same is true for any service rep I ve had the joy of working with. I love Round Rock Nissan and the people there - they embody the true meaning of customer service!

Wayne was so helpful and kept me updated on the status of my car via text message and phone call. I felt taken care of! Thanks!

The purchase of my car in October was by far the very best car purchase I've made, let alone from a dealer. I contacted them via the website as I saw a used car I was interested in. I shortly heard from the sales manager. By the time I walked in the next evening, the paperwork was done. I test drove the car and decided it was a go. I was out of the dealership in less than an hour, with a fair financing deal and even a great price on the car.

Thank you for such amazing service.

Thank you MJ for your professionalism. You were very helpful,informative,and very precise... thanks again for the experience!

my battery was corroded and bad. Spur of the moment I went to the dealership and provided excellent service. Price point was alsoreasonable.

I forgot what it is like to buy a car from a dealer
Waited about 3 hours was going to use Nissan to finance but was told the interest rate would be over 6%. My credit score is very strong. Just disappointed for the wait time and the percentage rate just a little insulting. I was approved by UFCU at 1.99% so I used them.

Andrea was such a delight to work with. Very personable and easy to work with.

Had a great experience, Chris was very helpful. Highly recommend this dealership!

Ricardo Cervantes and personnel were great. Easy to work with. No hassles and get you and find what you want. Very quick and professional in dealings and getting in contact with.

Can t say enough good things about Round Rock Nissan! These guys are such a class act. They got me into a beautiful car for an amazing price. Zain, Rene, and Robbie are all such wonderful people and I shouldn t leave out there Boss! These guys will work hard to get you what you are looking for at a great price. Service and sales killed it love these guys. This is my second car that I have gotten through RR Nissan and what a pleasurable experience it was. If you are looking for a new car you have to stop by Round Rock Nissan and give them a shot you will not be disappointed. Kudos to Nissan and The entire Round Rock crew! Top notch dealership!! Bravo!!!

I always get quick friendly service and never have to wait for an update because they communicate very well while your car is in the shop.

Went for a service which included a multi-point inspection and oil change. When I picked my car up, they told me they couldn t wash it because of body damage. Which is fine but I wish I would ve been told during the initial walk around. Also, when I got home, I realized they did not fill the washer fluid. Definitely will not be going back.

Super nice sales people, were not too pushy which made this possibly my best car buying experience!

It is almost impossible to identity true sales person in car industry.Unfortunately,majority of sales people profile are rude, not care and rush you to buy vehicle.I with higher price.It is all about to sell you the car as soon as you get in the dealer. They dont think about providing exceptional car purchasing experience, creating value and loyalty.

We had an opportunity to meet with Natalie Cox at the delaer.She provided excellent customer service.She exceed our expectation in regards to her professional,friendly and care attitude.She is a great example for other sales assoicates.She definetly created loyalty and value.We purchased Murano from her.We will definetly come back for next time when we purchase another nissan.I highly recommend her.

In addition to that Brandon is a top notch GM.He executes the core values of Nissan'customer service i culture.Lastly,CJ from financing department.He is very nice guy who explains everything detaily.Well done.

Once again, Natalie was our favorite associates at RR Nissan.Thank u Natalie for your excellent Service.

Hannah/Burak

Jose and Brandon were so awesome! They helped me get into a car when nobody else would. I would highly recommend this Nissan Dealer!

I was very happy with my vehicle thanks so much zain and the round rock nissan staff, love my pearl white

My car stopped on a Saturday when I was getting ready to go out of town with my family
I called and spoke with Mark in service and from that point his customer service was awesome! I was having problems getting my warranty info from Clay Cooley Nissan and didn't know what else to do and Mark helped me through that whole process. Once everything was approved these guys had my car back up and running in no time. Thank you Mark and service team for caring for your customers...

I was not pressured by Justin in any way. He was thoughtful and curtious of my time the entire visit

I was very impressed by the responsiveness of Round Rock Nissan. I looked at a vehicle online on a Sunday night. By 9:00 Monday morning, Teale Foster had given me a call to discuss the vehicle and set up a time for me to come in. I was there by 3:00 that afternoon. I was driving out with my new Rogue that evening. Teale did a fantastic job from start to finish. I appreciate the great customer service he gave me.

I had 5 Nissan dealerships bidding over my business on a new Nissan Titan. Round Rock Nissan came in 2nd on price. JJ Parker is the reason the paper tag on the front of my truck says round rock Nissan. Being a very busy man I needed to do most negoation over the phone. Most of the people I talk to continued to hound me to come in to the store or just blew me off thinking I wasn t serious. JJ from the very beginning was super helpful and always called back during negoation very quickly and never once did she have the usual annoyed attitude other salesman did when I countered their offer. She text me the day after the sale to see how I was liking my new truck and to see if I had any questions. She was the difference in where I bought my truck. I will be sending my mom to her in a few months when she is ready for a new car.

Round Nissan is a great place to shop for both new and used cars.

I walked in not knowing what I was going to purchase but Ricardo was able to help find me a car that I was extremely happy with! Than Khan in finance helped make the final pieces fit nicely. Overall happy with my experience and I'm enjoying my new car!!

I received a call to pick up my plates for my new car! Scott M went above and beyond yet again and delivered excellent customer service. He had my plates put on in no time at all and threw in a car wash! He went over a few additional features that my Rogue has that I had questions on. I highly recommend Scott M to anyone looking to purchase a Nissan.

've had some pretty bad experience buying cars in the past. some were my fault some weren't, but this time round rock Nissan and Ron muskeyvalley did everything right. he took his time and made sure I was going to get everything I wanted not what they wanted to sell me

Very nice service, environment and the warranty was working perfectly

I bought a Rogue a few weeks ago and had the most painless experience. My sales person Jonathan L was very helpful and knowlagable and exceeded all my expectations.

Very helpful with recommending prices and service department are all nice

The staff here is very willing to help you find the right vehicle. They are straight forward and honest. Great selection as well.

Always have the best service, being helped by the most professional people and I never have a long waiting time, RRN is the best dealership ever!

Wayne was very nice in helping me. Service was quick & my wait time was appropriate with my appointment.

Very friendly and knowledgable salespeople. Found a small speck on windshield they said had already been repaired, poorly.they offered to look at it friday but I have a doc appt. The quoted price I was ok with but added 299 for tint. It should have been in quoted price. Otherwise is looks and drive great. Renee did a fantastic job

Edward Monk

I started my JOurney looking for a new Vehicle going to many Different Dealerships. Until I came across Jeremy at Round Rock Nissan He listened to my needs and made it a painless experince I will be coming back fro years to come. Thanks to Jeremy and The staff at Round Rock Nissan

Shawn Willburn

Decided to give Nissan a try for a new work van since they have the best warranty in the business. Ali was out of town on vacation and still made the whole process a breeze from selection to upfitting. Great van, great customer service and the easiest process of buying a vehicle I've ever done. I'll definitely be back!

Had a great and easygoing time with Brandon. Definitely recommend him for used car sales.

Thank you Ron muskeyvalley for helping me with me finding my car I will recommend him at round rock Nissan

For most people buying a car is a fun and exciting experience. For me I get anxious about the high pressure sales that you encounter it most dealerships. I was able to find a Nissan Pathfinder online with a clear price for a fair deal so my wife and I decided to check it out. Due to some creative navigating on my part we got lost heading to the dealership and did not arrive until 15 minutes before they closed. When I walked in Justin Chavez asked me if I needed help. It wasn't his Department but all the sales people had already left so he took us out on a test drive even after they had closed. When it came time for the paperwork Justin made it easy by distracting my 18 month old daughter with a couple of toy trains. They're straightforward approach and excellent staff means that my next car buying experience will start with them.

Josh my service representative was amazing on everything from the time I dropped my vehicle off until I picked it up. Always keeping me informed and having it ready when he said. Great Job!

The staff is always very personable and the customer service is top notch.

Quick and efficient. Professional and courteous. I just went in for an inspection. But I was in and out within 30 mins. I think.

Justin was amazing! I have bought a lot of cars in the past and nine times out of ten I need to remind a sales employee about getting something accomplished or a certain aspect of the deal just to make sure they got everything, Justin took More

Don Sanchez was awsome! He was very hands on with the deal and was very patient with my constant having to look at multiple cars to only know in my heart , my first choice was really what I wanted ! Mark Fenlon In finance was very helpful and worked hard to get me the best price possible and warranty !!!

By far the best experience ever in a dealership. Charlie Davies was very professionl and extemely helpfull. If not for him I probably wouldn't have found the perfect car. I highly recommend him, and RR Nissan, to anyone in the market.

THESE GUYS ROCK. Did so much work to get my car financed for an amazing APR. Guys in the sales did great and Cliff did an amazing job with gap insurance! HIGHLY RECOMMEND!

Jose Rivas was fantastic and cared to take the time to help me buy my first car! He walked me through the process step by step and ensured I understood everything before buying. I'm almost positive I'll be back again when it's time to buy a new car. I strongly advise anyone looking for a great deal, and a comfortable environment to visit the team at Roundrock Nissan. Truly a great experience. 10 out of 10, would do it again.

Thry do a good job , my wait time was a little long

I wanted to have my Murano serviced & went online to schedule a time. I was pleasantly surprised that they could actually see me the same day. I went in & was greeted by friendly staff. They took my car back immediately & got started. The waiting area is comfortable with coffee, bottled water, soda, & snacks available. They washed my car before finishing up. Great staff & service.

I will absolutely positively without a doubt refer ROUND ROCK NISSAN to anyone I know in search of a vehicle. I dealt with James Alvarez and he was ABSOLUTELY amazing. He was kind, and truly dedicated to helping an impossible become a possible. THANK YOU JAMES!!!!!

These guys are phenomenal! They didn t quit until they found a lender to put me in a vehicle. I have a very happy 18 year old and that makes me grateful to Round Rock Nissan. Ricardo and CJ were very helpful and kind.

Highly professional service team and repair. I am very impressed by the prompt timing in respect to my schedule.

This place consistently has given me great service. Today was no exception. Lynn deserves more than a 5. Would give her a 10 if possible.

I had previously given Round Rock Nissan 5 stars however in the month I have had my Pathfinder I've taken it in about 3 to 4 times for the check engine light. They have kept it for 3 to 4 days and return it to me with the same problem. My husband and I purchased this 0 miles 2017 vehicle for the sole purpose of not having this or any type of issue with it since he works all day and I'm with our kids. This defeats the purpose of us buying a brand new car. I used to love the service there too but now its the worse. The advisors don't even acknowledge you. They check you in and make you stand there like an idiot without saying a word to you. This evening when I took my truck again the advisor even told enterprise (they had to call Nissan because the request for a car for me wasn't even in) that he didn't even know I had gotten picked up from them already. Yeah ofcourse he didn't because he left me there standing with my 3 kids while he completely ignored me.

Just bought the car of my dreams and Danny made it all possible!!! He made the whole experience of car shopping fun!! Definitely recommend him and his team at Round Rock Nissan! If you need a new car don t hesitate to stop in here and ask for Danny!

Always awesome service and quality! Jarod has been a big help to properly maintaining my vehicle.

The entire team at Round Rock Nissan make the entire process of purchasing a vehicle seamless.

Fast and courteous! First time there and I was completely satisfied with the experience.

This location was very helpful and quick on my service. Thank you!

Make sure you schedule an appointment and then their customer service is second to none. I'll be back, thanks Joshua!

Excellent attention and service from Joe B., Cliff and their peers. Worked hard to bring the best to the client. Thanks, I will ALWAYS be grateful for your serice.

No Pressure -
Worked with James Shupe on Friday, April 15, 2016.
He was a wealth of information and did not make us feel pressured to buy on the spot. Sincerely appreciated the experience.
Thank you for your service and we look forward to working with you soon.

My Service tech listen to me and really explained the work that was done and how to keep it up until next visit and I appreciate that

Love this dealership! They are always very professional. Waiting area and bathrooms are always clean. This dealership is worth the drive from Pflugerville.

great services and great customer service, all staff are nice and friendly and let you know that they can take your car in and won't deny your services. their amenities are great, good to relax in waiting room with a nice cup of hot tea or coffee, plenty of cold bottled water.

My experience with the Dealer was not good specially after the purchase of the vehicle I found flaws and I tried to return it an hour after the purchase was done I couldn't do it. I ended buying a $1,500.00 expencier car because they don't had the same one to change it. But my main concern is privacy. These people shares your personal information with a lot of companies. If you buy a car there get ready to receive tons of "surveys"

They always remember me and are very attentive. I appreciate the care they take and the car wash at the end!!! ;)

They never seem to be pushy with things that are unnecessary. I can't begin to say how refreshing that is.

Thanks guys!

Wish they spent more time trying to find that phantom squeak. Tightened the antenna and said that was probably it, but it's an interior squeak around the passenger airbag. The squeak still there. I know it's not a priority for the dealer to fix, but something that drives the driver nuts should be important.

I just purchased a 2019 Altima. I am very pleased with how professional, patient and courteous Ron Banks was. The entire process was so smooth. Thank you!

James is the coolest! The technicians never pressure me into getting unnecessary services or upgrades (although my car desperately needs it - I m just poor.) I like that they re so communicative and that they wash my car for free when it s looking especially grimy.

Had a pretty good experience at the round rock nissan service department. They let me bring in my own parts and honored coupons I had sent to my email. The actual work took a little longer than quoted, but overall a good experience.