spolanco09

Review of Austin Infiniti

Initial Impressions not very good. Bought a used I...

Initial Impressions not very good. Bought a used Infiniti a few weeks ago and noticed a speed dependent vibrations coming through the driver inputs. Scheduled an appointment online through their website with a description of the issue. I drive all the way the dealership for the adviser to tell me they will not be able to look at my car for 4-5 days and there aren't anymore loaners available. I am human I understand those issues. What I don't understand is why they didn't give me a call and reschedule my appointment instead of making drive all the way to the dealership and than telling me in person they could not look into it. Dealer had multiple days to reach out and reschedule. Hoping the next appointment goes better will update review after that experience.

Gave them a chance and they really delivered on service. Did a complimentary valet pick up drop off. Resolved my vibration issue fix a nail in my tire.and rear brakes all for a reasonable price. They also corrected a mistakenly drilled bumper free of charge. Happy with the quality of the work done and convenience of it all