The service was scheduled with ease for maintenance and one possible concern and everything was ready when I showed up, a loaner car and for them to take mine right in. Love the efficiency of the service team and the knowledge of our Service Manager, Nick LaFevre and his attention to detail and overall helpfulness.
I am consistently happy with the service at Austin Infiniti. They are always pleasant and get me in and out seamlessly for my maintenance visits. I would recommend Austin Infiniti.
Great first time shopping at this dealership! The atmosphere is welcoming, the showroom was clean and well maintained and all the staff we dealt with were friendly and not at all pushy. Our salesperson, Bryan Unger, was fun to work with and accommodating of my lack of knowledge on what my next car should be. I should note, I was having to shop due to a total loss of my previous vehicle that I loved. With time constraints and the stress of buying another car, Bryan was patient and understood my trepidation. We ended up postponing a purchase for me but found the perfect first car for our teenage daughter! She loves it!! Thank you Bryan for all your help!!!
Great friendly service helped me when I was in a situation in and out with a new vehicle
The staff is helpful, honest, and caring. I felt like the service is the best I've experienced so far.
This was a difficult and unexpected misfortune for me. They were both patient with my long decision making process (hard to find extra money during the holidays!) and also took time to explain everything to me and work with me on figuring out the financial part. Personally, I don't need the fancy lobby and all, especially since I was just dropping off and picking up, but it was nice and the servers there in the lounge were also very friendly. It was as good an experience as an surprise car repair could be!
I love my car and I love the service I get at Austin Infiniti - couldn't be more pleased!
Bobby Davis was incredibly helpful to me and my situation. Very nice and eager to get me what I wanted! Quick and easy service!
They knew exactly what I wanted, crunched the numbers so I could get it, and had me out of there in less than 2 hours. I highly recommend giving Austin INFINITI a try if you're shopping for a high quality vehicle with a great experience!
The customer service at Austin infinity is excellent! Valet service with a smile! No matter how large or small my vehicle need is, the crew insures that it is a great experience from beginning to end. And the fun eats and treats in the waiting area is a added bonus!!
Austin Infiniti, really helped me with a crisis, my car broke down in Downtown Austin on a Saturday afternoon, I was visiting from Dallas.
This was unexpected and very stressful for me. Everyone at Austin Infiniti, went out of their way to put me at ease and give me great solutions.
Monte got back to me regarding the repairs. Tony from sales offered me a solution to my problem. So I bussed down to Austin from Dallas, to pick up my new car, 4 days later.
Ulee was gracious to pick me up at the bus stop, we had a wonderful conversation, he represented the dealership well.
Raymond, in finance was very helpful in matching me with the best financial matches for me.
What started as a very bad experience turned out to be very positive.
Fyi I use Sewell Infiniti in Dallas, they are good, but Austin Infiniti blows them away.
Thank you,
Simeon
My service appointment was handled professionally, timely, and courteously.
Kudos to my service advisor Dave. He s professional, attentive and efficient.
Great in and out buy.
Danny was super helpful and very patient with my little trouble maker.
Thank you for an awesome experience with your team.
Definitely will come back if In need of another vehicle.
Probably the best service I've experienced anywhere. Latoya, Danny, the techs, and everyone I interacted with were helpful and on point. Even the two ladies at their in-house cafe need some credit as they made a really good latte!
I had a great experience at this dealership from beginning to end. From the sales manager that originally made sure that we were taken care of to the last person that helped me with the delivery of my new vehicle.
Great service. Love the loaner car option and there's always one available. We also have an Audi and in order to get a loaner for your service with them you need to book 2 or 3 weeks in advance and make a special request. That's not always possible when something in your car breaks. Austin Infinity always has some thing on hand and they're fast.
Laura is a great colorist, and her attention to detail and consistency regarding hair cuts are at the highest level. Love her new location at ringlets and sass. Highly recommend Laura and this salon.
Service writers were very friendly, the items I came in for were corrected. And having the car washed was a happy bonus! The only thing that could have made me happier was leaving with a full tank of gas, lol....very happy with the service department.
I took my 06 G35 in for an oil change, and of course, they did a full point check. There were some maintenance issues and Bobby Davis was awesome. He was so helpful and honest with me about what needed to be done before I drove off the lot, and what would be fine to wait on. I will definitely be returning to Bobby for my car's maintenance. Everyone at the dealership I spoke with was incredibly nice. Thanks y'all!!
I purchased a used vehicle for my son from Austin Infiniti, though the USAA car buying service. The vehicle was listed as coming soon and hadn t been detailed yet. Dana Woodbury was honest, courteous and friendly throughout the entire experience. We agreed to allow the dealership to finish their work and they really went all out! They treated us like we were buying a new car and never made us feel pressured to buy. Best car buying experience in my 40 years!!! Highly professional staff, great customer service and they offered a warranty I couldn t refuse. I ll be sure to recommend this place to anyone who is looking for a vehicle. Thanks!
This was my first service visit with Austin Infiniti. Chris was great to work with. I was seen at my appointment time. Chris made sure to ask me if I needed by car back by a specific time. He kept me abreast of my parts expected delivery. I have been impressed with Austin Infiniti's level of customer service thus far.
If you own a Infiniti I highly suggest taking your car here when it needs work done. I was taking mine to a different mechanic. I must have went seven times and they could not fix the issue. So before I said bye to my baby I gave Infiniti a Chance they fixed it the first time I went... it's well worth the drive!
Courteous, professional, and timely. Excellent waiting area and excellent updates from service crew.
As always another great experience at the service department of Austin Infiniti.
Service was done in a timely manner and I was updated on everything. Monte was very through and helpful!
Great service and staff, and excellent waiting area with complimentary food and drinks. Didn't expect to wait over an hour for a simple oil change, especially with an appointment, for which I arrived early.
They did offer to wash and vacuum the car, which was fantastic and above and beyond, although they only vacuumed the drivers side carpet and none of the rest of the car (which I had cleared out earlier that day so that they could vacuum without anything being in the way). When I took my previous car to David McDavid Acura, they vacuumed all of the inside.
Always have good service experience at Austin Infiniti. In and out quickly with a great loaner. Work done on time as promised. Best dealer I have been to and I used to be in the car business.
Highly recommend! Konstantin and the team were fantastic. Simply the best car buying experience. Every step was in the process was stress free. The customer environment is comfortable and friendly.
The best experience I've had at a dealership. My sales guy was Juan and I must say I would buy another car from him. He was not pushy like most sales guys. I also financed the vehicle and worked with Raymond. The ENTIRE process was smooth! I would definitely recommend Austin Infinity.
Incredible service and always giving coupons for maintenance. Lovely staff to work with when buying a car as well! They made everything easy and worked with my budget. Thanks Austin Infiniti!
My previous Service Representative is no longer there, but Briana Sherrill made the change seamless and pleasurable; once again validating the reason we choose Austin Infiniti.
Just picked up a new Infiniti from this dealership.
This is my second transaction with them. Couldn t be happier with the sales process: Hats off to Joe Nichols. He did a great job, twice.
Also, kudos to John Fisher. He s the guy who explains the technological features of the car. And on these new Infinitis there s quite a bit of new technology, which makes it an even better car.
We found the right vehicle at the right price with the right financing. What's not to like?
Monte is absolutely the BEST most personable, knowledgeable and amazing Service Expert EVER!! MONTE is the reason I have been getting my Infiniti serviced at Austin Infiniti since 2004! He is thorough, caring and his follow through & ability to make every visit easy and as cost effective as possible are beyond compare!
The service team at Austin Infiniti is outstanding and they stand behind their work. The new valet service is great....just drive up...they take your keys and MAGIC HAPPENS!
My sincere appreciation and accolades go to Monte and the service team at Austin Infiniti!!
If I could give them more than 5 stars, I would. Thank you Laura for all your help this morning! The overall customer service and your courtesies throughout the day were very much appreciated!
The service from the time you drive up, check in , too the barista while waiting is always the best.
My entire experience was exceptional from the minute I walked in to driving off the lot in my car. Chris Corn was super easy-going and great to work with.
Dave is fantastic and so nice. They always do a great job with my car.
Excellent service very professional and very honest , Troy Thompson and PG Garcia, and Mike Marsalis thanks very much for everything!!! PD also very clean place!!
Had to have my car towed into Infiniti, and my usual service rep was not there, as it was a Saturday. However, Monte took great care of me, gave me a loander, and had the SUV back to me the same day. This is the kind of service that keeps me loyal to Infiniti. These guys are great!
Our satisfaction is a top priority for all staff members. Mr. Joe D. Morales didn't just tell us what we wanted to hear, but what we needed to know. Full disclosure for a sale or lease was seamless and comfortable. Purchasing a vehicle is an exciting time for many of us and Austin Infiniti and Mr. Morales earned a "gold medal".
I am more than pleased with my experience with Austin Infiniti. Took my car in for some repairs, and the team went above and beyond my expectations. Car runs beautifully and is fresh and clean. Excellent customer service! Thank you so much Robert Davis & Timothy Shook
I have leased two and purchased one vehicle from Austin Infiniti. My loyalty to a brand or location stems from how I'm treated after the point of sale, during service. Austin Infiniti has not always been perfect(no one can claim this) but they definitely go the extra mile when something goes wrong. They have some of the most knowledgeable and dedicated people that do their best to understand what makes you happy or secured as an Infiniti customer, all the way to Sunny, the GM.
I ve purchased six Infinities. This is by far the WORST experience ever! Yes, people are nice. However, no one does what they say will do. No one knows what to do. They can not even look up a vehicle by the name of the owner???? You order something...doesn t ever come in and no one will answer any questions about your order. Service doesn t mean service. Some things are done through the design center ...of course they don t tell you that until after you have wasted your and their time over at service. People put you on hold to look up your order, come back 15 minutes later and ask you all your identifiers again...so clearly they weren t looking up YOUR order. Managers say give them 24 hours and they will call you back...to never call you back. You email the contact us and never hear back. WORST EXPERIENCE EVER!!!
Monte was great communicating each step of the way. The whole experience was pressure free, honest and efficient
One of the nicest dealerships I have been to. Danny is a great sales person. I highly recommend him and will probably go back to him if I need to buy another car.
Danny made it super easy for my wife and I. He was very helpful and very professional. I would highly recommend buying at Austin Infiniti and make sure you ask for Danny. He will definitely take good care of you!!!!
Infinity Austin makes taking my car in for service, whether a simple quick maintenance or a detailed repair, a smooth and (as much as car repair can be!) painless experience.
I appreciate having an account rep specifically assigned to me. Nick (my rep) is thorough, knowledgeable, and respectful of our priorities. We never feel pressured or hustled into anything, but he keeps us well informed with experienced suggestions when asked.
Their communication with their customers is outstanding, sending us a full diagnostic report complete with a full listing of every inspected item (task), their observation, and their recommendation - along with an easy to read breakdown of the cost of each recommended service. The results are color coded into red (failed task), yellow (caution), and green (passed). The report also includes an informative guide containing the process the technicians would perform and to help us understand the reasons behind the various maintenance steps. I sincerely appreciated this information, as it helped us prioritize what was critical to have done immediately and what we could schedule out for the coming months without risking safety or damage to the car.
Our most recent service included several much-needed maintenance items. We also were intending to buy new tires, but had price-shopped for the best deal around and were intent on taking the car to a bargain chain-shop for the tires. We mentioned this to our rep and were told that Infinity would price match any price... and they did! So we were able to get exactly the tires we wanted for the lowest price we could find... all at our preferred shop where our car was already in for service.
Last but not least is the convenient and much-appreciated loaner car they provide while your vehicle is in service. This is, hands-down, one of the most valuable benefits to me. When my car needs service, I can drop it off one morning and drive away in a loaner Infinity (much newer and nicer than my own!) and go about my business.
I realize many people shy away from the dealerships for service because of the "higher cost" or perceived "higher cost"... And there are always priorities that have to be taken into consideration. But for the critical services, and now the tires... I would not take my car anywhere else. And even for the more routine maintenance items I place a high value on the professionalism, the excellent communication, and the assurance dealing with Infinity Austin gives me. They've earned my trust and my business.
Seamless. I bought a used Volvo. I'm drooling overt the Q50. Maybe next time.
Good service, we don't need to wait in their show room, They have arranged a cab for pick up and drop. They have shared the AV about our car in the bottom elevation of our car and shared the details about what we need to do.. I have always positive and nice experience with Infinity service.
Monte Reger is always very attentive, listens to my concerns, and he provides answers to all my questions. I appreciate his professionalism and good-natured personality.
They finished faster than they said, washed and vacuumed my car, and have great coffee at the coffee bar. Really good service!
Great experience at this dealership. Found the car I was looking for online and dealt with Chris Corn prior to arriving. Everything was straightforward and easy. No games, just great customer service.
My temp plates were coming up on a week before expiration so I emailed Chris about this and by the next day they had sent me new temp plates until the permanent ones arrived.
Highly recommend this dealership and Chris Corn!
I ve owned many makes in my life time including Porsche, Mercedes Benz, Chevrolet, and Ford just to name a few and nobody comes close to the quality of service, assistance, and knowledge that I received while at Austin Infiniti! PLUS NOTHING DRIVES LIKE AN INFINITI
Neat and clean. Very friendly and professional. Complementary Starbucks. Timely service. Great experience. Highly recommend.
Our sales person, Patricia Van Sickle and our service technician, Kenny Collins were awesome in helping us get our car in asap to fix the AC (while having 100+ degree heat for several days). They could not have been kinder, more professional or helpful and we truly appreciated it. We bought our previously owned infiniti 2 months prior and so far everything from communication, service and sales has been top notch.
This was my first time to be at Austin Infinity. In short it was a wonderful experience. They even send the video of inspection on the car. They do go out of there way to provide you professional services. Thanks guy s for you awesome service.
This is the third car I have purchased from Austin Infiniti. The cars are great but what keeps me coming back is the service. Not just maintenance but every single person I come in contact with, sales, accessories, finance--they are all absolutely the best ever!! I will never buy a car anywhere else!!
They have a really nice and clean showroom, the sales people are knowledgeable and we'll informed about their products, the prices could be a little less but ok all together.
Excellent Service on completing the repair and overall customer service.
I'd like to especially compliment Latoya for all of her help and wonderful attitude in her efforts to make sure the entire process went smoothly.
I always enjoy working with Austin Infiniti. My service advisor Bobby, is always patient and welcoming when I arrive. The new technology they have to approve repairs from my smartphone is very convenient. They do excellent work as you would expect. Sometimes paying a little extra for exceptional service is well worth it. Thanks for the great service.
Their service is always top shelf and Monte Regor is an excellent service rep.
Horrible Experience they posted a fully loaded Lexus IS 350 for under 16k and never had the car in the first place. When I reached out they tried to swiftly direct me to a more expensive car. I asked them to delete the post and they did not. This whole thing was a marketing ploy and is very upsetting for me as a buyer excited to purchase a car.
Dana was AMAZING! No pressure and patient with all of our questions. We have had unpleasant car buying experiences in the past, so this was truly a breath of fresh air. They even have someone (Jason I think) come out to the car at the end and walk you through the features and pair your phone before you drive off. Oh, and the finance guy was a hoot. We actually had fun being there. Five stars for sure!
Despite the difficult circumstances, Austin Infiniti once again comes thru and delivers a first-class experience. Its hard not to make a special should out to Nick LeFebvre for once again making me feel like I'm apart of his family. The guy is honest, loyal and will ALWAYS do what's right for YOU. Love this place and the people that make it such an enjoyable experience.
My 2016 Infiniti Q50 started making a "whining" noise. I took it in and my service adviser, Kenny, pretty much knew what the issue was. A bulletin had recently came out about the AC unit "moving/coming loose" that was causing the noise. They took my car right in, gave me a loaner for the night (even though I didn't have an appointment) and repaired the problem. I was driving my car the next day. Great service.
Excellent Service !! Easy to do business with, I recommend them.
Very impressed with my experience with Austin Infinity. Bought two cars and Danny my sales rep and the entire service department but particularly Craig in Parts, were over-the-top helpful, professional, courteous, and attentive. Can't recommend this group highly enough
My service writer, Dave Hendricks was outstanding! I was able to view real-time online as my car was being inspected by the technician! I received online updates of a multiple things being done including, a full set of new tires, oil and filter change, and differential service. Yet, I was in an out in two hours. The waiting area had a full service concierge and a multi port charging station. Great experience and very cost effective!
Horrible! Allan DeHoff took my car without my permission under the pretense of checking my mileage. I ended up with a broken back window and a burned out motor on the convertible top of my Jaguar that Austin Infiniti never paid for and it cost ME OVER $1,000 to fix their damage. I wrote emails to Sean Bowles (Sales Manager), Andrew Burrow (General Manager) and Will Hardeman (Owner) of the company. Nothing.
While trying to sell me a car Mr. DeHoff proudly told me how he'd ripped off Genie Car Wash (where he worked as manager for 7 years) for a stack of car wash passes. He offered to give me one, laminate it and it would allow me free washes for one year if I purchased a car from him. He even told me what to tell Genie if they should ask which one I bought it at. I'm not a thief and it was insulting for him to ask me to rip off Genie Car Wash and I told him so. I told the Sales Manager about it over the phone and I sent messages to all the management above and told them about the illegal scam being run out of their company. Nothing.
I contacted Genie and told them about the scam so they don't continue to be ripped off. I also contacted an attorney and he did a background check and I found out about the criminal record of Mr. DeHoff. It's public so anyone can find it but he has quite a few aliases, is on parole after doing a stint in prison, has been arrested for drugs (heroin and cocaine), illegal gun possession, theft of services and assault with bodily injuries. There's more but some have been "redacted". If Austin Infiniti knew about his record and that he was on parole why didn't they do something about his ongoing illegal activity? Nothing.
I feel Austin Infiniti put me in danger because I would never, ever have gotten in a car to go for a test drive knowing I was with someone with such a long history of criminal activity. I wouldn't drive a car that came from a company who doesn't care about the safety of their customers, doesn't honor their word when they say "they'll take care of the damage", turns their back on theft AND knows that Mr. DeHoff encourages customers to steal right along with him. Apparently honor means absolutely nothing to Austin Infiniti.
Service was great. Love the automated system that sends you text to approve/decline additional items discovered while the vehicle is being inspected. Also like the way payment can process using the automated system quickly so we don t have to wait for the cashier. Service advisor was professional and helpful and gave me a discount for services rendered. Couldn t have asked for a better experience.
Great experience PJ is the man he's very patient and professional never felt pressured
A man of integrity!
I also wanted to mention their Mananger shawn who is on point they know their stuff
Thanks again Austin Infiniti...
This was my first Service visit and I needed an oil change. It went exactly as they explained. Drive up, wait in the lobby or outside. Time was exactly as they stated. They washed my car and it was a great experience. Fast and friendly!
We knew what we wanted and it was a quick and easy process. Tony was great and so was Jeff! Thanks guys!
Even on a Saturday, I was taken care of. Lily is not my normal service person but she did a great job getting my work taken care of and getting me back on the road when I needed to be.
Another disappointing experience at Infiniti. The salesman was answering phone calls during our meeting, interrupting me while talking and overall, he had an attitude that gave me the impression he thought he was making me a favor. Two stars for the coffee bar.
Very professional and organized service department.
I have bought two Infinitis through Austin Infiniti and will continue to buy more in the future for the excellent quality but mostly because of Bobby at the service department. Throughout the years, Bobby continues to go out of his way to make sure that my Infinitis are in top shape, keeps me informed throughout the process and always is kind and courteous to me. Bobby is the best!!
I can t say enough great things about Allen Dehoff. He tore down all my assumptions about car sales men. He was patient, attentive, personable, and above all - considerate of our needs/respectful of our limits. The rest of the team has been great as well!
Monte went above and beyond to make certain my car s first service with Austin Infiniti went smoothly! I am truly pleased with the outstanding customer service!
Bobby, as always, was so professional and on top of my repairs! He s awesome!
I would highly recommend Austin INFINITI! I stopped in on Valentine's day just to test drive a car to see if an INFINITI was what I actually wanted. Cody met us out front, listened to what I was looking for and let me test drive the car he felt suited me best. I told him I would think about it and come back, and there was no pressure whatsoever to buy. 2 months later I came back. The experience was flawless. I now own my dream car, and I received a hand written card in the mail from Cody thanking me for trusting him. Hands down, best experience ever.
My service experience could not have been better. I worked with Monte Reger who was extremely accommodating. I will definitely continue to use Austin Infiniti for future service work.
austininfiniti.com
