Apple Center Uhlmann Review

Bought a new iPad today. Felt rushed, pushed out. Staff guy actually said it wasn t cost effective to spend much time with me, once I had paid my money and had questions. Left with a bad feeling.

Not military friendly at all! I understand not all things get a military discount but you don't have to be short worded and snobbish with your response. I won't be back at all!

Went on 9-8-18 for "genius lab" appointment to have my sons Beats headphones fixed or repaired. Associate that was supposed to help us was racist, rude and downright disrespectful. The store manager conveniently was not available. Wish I could give them zero stars. Will never buy another Apple product based off of this experience.

I ve been here 3 times in the past 36 hours to try and get my computer fixed. They ve had me running back and forth, making me appointments for the wrong day and then not doing anything to try and assist me once I m there. They ll ask you to wait in their store for hours before someone can spend 5 minutes with you. They make PCs look a lot more appealing.

Fantastic service by Charles and Helen today. Picked up my Apple Watch Series 5 and expertly guided and set up within a few minutes of reaching the store.
Very friendly and professional staff.
Recommended.

Having problems with my Apple Watch. I brought it by the store and they were a little busy, but I was quickly worked though as fast as they could. My problem was solved quickly, and I haven't had an issue since.

I walked in today expecting to be helped with my new IPhone. Seeking for help one of the employees was giving me advise what to do on my phone. I told him I do not know how to do that can you guys please help and you can also charge me for your services. He was keep giving me advises instead of taking action, I got tired and left, very dissapointed.

It's apple, and it only takes one to ruin the bunch

They help you with the iPhones. The only thing I didn't like was they said they would call me, but they texted me instead and I missed my appointment with them. Listening for a call.

Nice and clean, courteous staff, but a wicked long wait outside. Once inside the staff talked us through my repair options and actually suggested a less expensive repair with my service vendor. I appreciate the consideration for my time and money..... although..... did I mention the wait? And I actually had an appointment. So prepare accordingly.

I don't really care for the plaza as a whole. I just get in and out. Parking is awful and not always a friendly welcome. I went to get a iphone watch for my daughter. I knew exactly where I was going. So I was in and out very quickly. The service overall in the store was good.

Why u have to wait 30 min to talk to a person when u call and they jus opened.. what kind of business is this... I need help I jus need to ask a question!!

Very helpful when I needed help with the company iMac.

The best customer service I have experience! All sales rep are very friendly and efficient. They are always ready to help. Every time either my iPhone or iPad or Machas any problem, I would always bring it to this store. They would always exchange the parts for you for free providing it is still under warranty. One time, I dropped my 3 year old macbook air by accident and the hard drive died. They charged me only half price as much as individual dealer for the repair.
I would say: this store represents Apple's best quality. It make me a loyal customer to Apple products.

I love Apple, and apple products but crazy busy store

The wait took longer than expected but once I was helped it was a very smooth experience.

It's Apple. It's going to be busy, it's going to feel a bit stuffy but that's because their are hundreds of people wanting to buy their products. No checkout lines, only one person you'll need to talk to who can handle everything from your questions to checkout, and the space is well configured with adequate number of devices for you to get the entire Apple experience. Bought my wife a new mac book, iPhone 7 Plus and accessories.

90 minute wait ended up being hrs and still not seen. DON'T BUY APPLE

Wouldn't fix my device and wanted me to buy a new one

Had an emergency with a coffee soaked macbook air...got advice...got solutions...fantastic help...very fast and honest

Most disorganized store I've ever been too. Had an appointment, and had to wait 30 minutes extra because the associate couldn't find us.

The appointment went well and quickly, however I wish I knew that I could have ordered my battery online and had it waiting for me there instead of having to make an appointment to order a battery. Making the appointment was difficult. When I tried to call the store, I kept getting transferred to tech-support and I ended up being disconnected twice and on the phone for over an hour waiting. I assumed when I went to my appointment I would get the battery, no one told me I would have to order one.

Came on launch day to spend $1300 on a new iPhone, stood in line for 2.5 hours while at any given time 4-5 employees could be seen chatting to each other and laughing (clearly not work related). Got to the front of the line and stood for another hour before finally giving up.

No acknowledgement from any Apple employee, no apologies, no solutions, no empathy. Decided to leave.

I am from out of town and I was looking forward to a quick and painless apple experience. Who do these children think they are? Half of Them are incredibly rude and unwilling to help. After 45 minutes of waiting for my apple genius to text me as I sat at Starbucks 15 minutes later I went back to the store for which they told me they were busy and sorry the text didn t work. What? I didn t even have time to get my laptop properly fixed before I had to go an Hour and a half later!

Go to a different store and save yourself time trouble and the headache of dealing with a bunch or teenagers pretending to be apple employees.

If i could put no stars, i would. WORST experience ever. Went in to buy a new phone and get my laptop fixed and they were rude as ever. When asked the price it started at 200 something, every time he went to the back and came back the price went up. He acted as if we were stupid when we asked questions (if we all knew the answer, you wouldn't have a job fyi). I WILL NEVER BUY ANYTHING FROM HERE. They don't deserve it. If you want good customer service, DONT go here.

This store always has extraordinary service. They always are quick to help you with whatever you need. You can get a genius bar appointment sooner by a day or 2 at this location vs the one on the Kansas side.

Many red shirts, but most seem to be directors rather than techs. Long wait only to be told that there's nothing they can do for a partially failed battery.
However, if you're not in a hurry, the place is bright, clean, and organized.

I was told by Best Buy that my battery was bad when they tried to fix it they said had broken the phone and that I had to go to Apple and they would give me a new phone went to Apple they said it was not broken and it just needed a new battery but when they put the battery in its only at 19 percent battery some one is lying and it s probably Apple

It's Apple, which assures it is always interesting. Often packed - capable Genius Bar appointments fill quickly. A bit small and ususually feels crowded, but always worth a look.

Cool ambiance, and always a bunch of people to help you find what you are looking for. Speaking of, customer service is pretty great. They listen to what you need, they don't try and tell you what you need. I dig the scene. Finding parking on the other hand... not the greatest experience, but hey.. its the plaza.

My daughter went to pick up the macbook pro at the apple store on 227 Nichols Rd, Kansas City, MO 64112. I bought it for her online. The website said it should be ready in about an hour and the status said "processing." When she arrived 3 hours later it wasn't ready. She was told "it might be 10 minutes, it might be tomorrow"! She spoke to 4 employees, none of whom were helpful, and one woman on the phone who was rude to her. Even with an expedite by the rep i spoke to, it was not ready until the next day! Outrageous! 24 hours to pull a laptop out of stock and get it set up? I am still angry re how disrespectfully my child was treated. If it was not required by kcai i would have told your "geniuses" 1 star cause i can't leave 0.

It's nice the people there are great they are busy but still keep running the floor. To help you with your need of service or new item

Apple was able to get me in and out in a timely manner.

ABSOLUTELY the WORST customer service ever!!!! I checked in before 2:30pm and was told 2hrs before they could help. I left and 30mins late received a txt saying come back between 340 & 4, i did. At 405 got another txt saying my appt had moved again. At 425p Chris, the manager "checked" me in and said 15 more mins. At 435 another lady "checked me in" and said a few more mins. At 445pm after they help THREE ppl that checked in after me i left. I thought Sprint had the WORST customer service, clearly i was wrong

Automated answering is a joke. Finally transferred to a person and call is dropped. Called back was on hold for 15 min just to ask a simple question as to whether they had any appointments. Lady tells me first available is in 5 days and that they don't recommend walk ins. I ask if there are any other options as I live an hour and a half from the store and a random midday appt on a Tuesday isn't possible for me. Her answer was to make an appt. This is pretty much the level of success that I have had anytime that I call apple. I get frustrated and after 45 min of calling, looking up my phone info etc only to have my call dropped I finally give up and pay 2x as much to get repair at a 3rd party shop. Have never had a pleasant transaction with Apple Store or tech.

Not so easy getting help just awful at the lea wood store would never go back again worst service

After 4 pm usually not busy my ass just got turned down for any service including walk in

I got this ipad pro as my birthday gift and my daughter thought she would gave me the best of the best. It was too big for my little person. I am 2 weeks past for an exchange and the manager overwrite and letting me exchange anyway.. great customer service and thumb up!! Thank you

Super friendly and helpful. Fixed my laptop in two hours when other stores in the area said it would take 3 or more days. Great Apple experience!!

I made a an appointment at the "Genius Bar" (there's a misnomer if there ever was one) because I had an issue with the GPS not working correctly on my iPhone 6. The employee glanced at my phone for a brief moment, noticing there was a VERY slight bend in case. He immediately concluded that the bend had caused damage a component that was soldered on to the case, and therefore the only solution was to buy a new phone. Indeed, this seemed like a routine sales tactic, so I decided to spend some time on google looking for a more economical solution. I eventually found a discussion on the iFixit forums with other iPhone 6 users who were experiencing the same issue. The solution? A FIVE DOLLAR antenna flex cable off of Amazon, and there was no soldering involved what-so-ever. So after ordering this part and spending two hours performing the repair myself, my GPS accuracy was back to normal. So what's the deal, are "Genius Bar" employees just second line salesman who are encouraged to sell new phones rather than offer a real diagnosis?

Excellent service. They had everything we wanted. Very clean. Very professional. Highly recommended.

People have to wait a long time even with appointment....

Juvi (sp?) took a lot of time to walk me through a set-up of my new device and answered a lot of questions I had. Great customer service at this location! :)

Apple always have friendly and professional staff. They are really following the covid-19 guidelines from city. Outside of store always have security guy.

Apple is a joke . Don't see any store to fix Android's lol . cause they actually work .

Oganized busy place. Excellent staff, well informed. My 10yr old iPad crashed. They got me an appointment to reboot. Best to call Apple genius bar and make appointment first, but they do take walking.

The place was very sanitary and answered all of our questions. There was also little to no wait time. One important thing to note is that there were no public bathrooms. Otherwise very nice.

Took care of the issue quick and without hassle. Thank you!

Very well lubricated getting people in fast and taken care of. Feels way different then pre covid. Liked old way of doing things better.

Great customer service. Only thing I would say is make an appointment before you go in. You will wait forever if you don t have an appointment. I had an appointment today and got right in. I was in and out in 10 minutes and my problem was fixed!

Waited in line for hours just to exchange a defective phone. This shouldn't have taken more than 20 mins. Absolutely ridiculous.

There for a delivery, picking up two orders. Staff came outside yelling with a sharp tone. This was my first time visiting this store as I just moved up here from Atlanta. Not a good look!

The staff at this location are eagle-eyed extroverts who will pounce on you as you enter the store. They want to help and will persistently try to make that happen. It s great.

I love having a local store that offers various classes as well as appointments in order to get more technical assistance. We have taken various Apple devices into this store over the years, and typically have fantastic experiences each time. Staff members really seem willing to take enough time to understand the issue as well as trying several different solutions until the issue is fixed. Finding the intersection of expertise and helpfulness can seem like spotting the Loch Ness monster, many people believe it to be mythical but rumors of its existence still persist.

Beautiful new store, with really helpful staff. Always has the products and help I am looking for!

i had problem with my laptop, they told me to wait for 2 hours and then i return back in correct time .. and they said. i appointment got cancelled and rescheduled after 30 mins . apple tech support took my laptop , he just said..its water damage and need to send it to support.and he didn't even try to fix the issue and he gave back the laptop and went back to store.

I went in with my 2013 MacBook that wasn t clicking with the trackpad. Plugging in a mouse didn t fix this. Racheal (might not be the correct spelling) helped me out to try and find a solution. Her and the team there refused to just simply say, hey pay to send it off to be fixed or hey might just get a new computer. They worked over different options and possibilities to get a solution to my issue. They were creative in their approach and I always felt like I was being cared for. This truly was the best customer service I have ever received.

We did have to wait about an hour since they were busy but Regi helped us and was so wonderful. He was able to figure out the issue with my daughters Iphone and get it up and working again in no time. He was very kind and sweet. Great customer service.

I expected an Apple store to have professional courteous service. This place was horrible! I went in to replace the crappy battery in my iPhone. I was told it would be an hour wait for my turn and then two more hours to have the battery installed. When I said I was probably through with Apple products, Sam, the representative, said, That s all right. WTH?!

This is the BEST Apple store, ever. All of the employees are incredibly knowledgeable, helpful, and friendly. They make you feel welcome from the moment you step through the doors. I love that they are able to perform repairs in store in most cases, have free classes you can take, and don t try to force products or services on you. It s just a delightful, calm experience. Highly recommend!!!

Started having issues with my 6 plus's screen over Christmas weekend and took it in that Monday to try to get it fixed. I got the same genius who helped me the first time I brought it in for battery issues. He was wonderful. Completely explained what was wrong with it, why it happened and because of Apple's policy with the bending flaws in the 6 pluses, replaced it for $150. I had expected to pay that and have to leave it for repairs. I can't thank him and Apple enough. A+++ customer support!!

Nice movie theater, restaurants and shopping places. Plenty of free parking spaces. Prices for restaurant's, shopping areas and movie theater have moderate cost.

Just because the way I was dressed I was pasted multiple times and had to seek assistance instead of being greeted

Not the best customer experience relative to other Apple stores

I went there to get my iPhone 4s working again. I went online and set up the appointment. I got there ahead of time and they were ready for me. I admit that to the readers of this post that I had dropped the thing in water over a year prior to this visit. Cell phones are not indestructible. I know that iPhones and Apple products are way too expensive and high maintenance and fragile for a man that is a mechanic. I do know that replacing an iPhone with another iphone that will not last 2 years is stupid or go into contract at 100 dollars a month is dumb. Especially when walmart has Samsung phones through total wireless for 60 dollars and non contract plans at 35 dollars a month. For that I can football endzone spike or punt my Samsung phone into a lake and not be out 700 dollars. But if you really want to get service fast. Bring your 1 year old daughter in the Apple store and let her go free. After she breaks the Apple nerd's star wars ball robot they tend to help you right away. Please hit the like button

I made an appointment to take my laptop in the 16th of July. It suddenly was losing charge rapidly, and later crashed that day and got stuck in a reboot loop when I tried to turn it on. When I tried to call the Genius Bar plaza location I was rerouted to a call center and the woman I talked to was very courteous however she was new or not trained specifically to trouble shoot issues, she was friendly and helped me get an appointment set up to come in.

When I went in on the 16th the genius staff member who helped me was professional however I still couldn t get my issue resolved. All he could tell me that I had hardware failure and that I had to send it into Apple and that they d fix it and then bill me with everything that needs to be fixed. He was super helpful when it came to helping tell me what cables I had to buy to get my data off of it. It was unnerving that sending my laptop in meant I could end up with a $800-$1000 repair bill when I can buy a replacement.

About a week ago I shipped my laptop across country back home (in the process of moving to the Midwest) and my mother dropped it off at the local experimac since of all the places I called to take it into- they were confident in getting my problem diagonosed first and then I could decide if it was worth fixing and pay for them to fix it.

Turns out my battery was on the verge of literally exploding. It was clear to the technition the track pad was raised. Opened it up to find the battery dangerously bloated.

I have only owned this MacBook Pro 15 inch retina for barely TWO years. It was the recent model when I bought it, with the best stuff in it so I could use photoshop etc. After the first year and the warentee was up it would randomly crash when I was using blender, photoshop or watching YouTube. I figured dumb me a Apple laptop can t handle running all these or a conflicting program was causing the restarts. Nope. A bad battery will do that. It ll also over heat your computer. It ll also cause your track pad to randomly not work.

So in the end Apple Genius Bar allowed me to walk out of that store with that laptop in that condition. I shipped it in this summer weather and I am so blessed it didn t blow up while in transit with UPS.

I am more then willing to buy an Apple laptop with an ugly seam on the bottom that means I can replace the battery. I am more then willing to pay them $50 to open the laptop to check it s hardware, battery and give it a dusting.

If Apple is going to make their products pretty and hard to manage then they ought to make sure we can get it serviced. Simple as that.

In the mean time until Apple fixes how it s company is ran I will be buying refurbished laptops from this repair shop since I know for a fact I wouldn t have walked out of their store with a bomb in my laptop.

And yes some people might say I should have added another $300 for Apple care. I take very good care of my belongings. Why would I need to pay and make my laptop a $3,000 laptop of paying $2,500 isn t enough to ensure the battery won t spectacualy fail after barely TWO years.

I want to emphasize again that the people who were representing Apple were professional. However lacked training or specialization to truly help get me on my way to resolving my issue.

I still enjoy Apple for what it is. But I don t have to love the hardware or how the company handles getting customers problems resolved.

It can get pretty busy, but the people there are very helpful. If you are searching for a new Apple product, this is the best place to get a hands on experience with all of their hardware. They also help you learn how to use your phone and will do check ups on them to make sure your current products are working correctly.

Country Club Plaza
It's an Apple Store.
It's always worth a visit.

It's wonderful!

The employee I interacted with to return my phone was very helpful. Unfortunately though, he removed th sim card from my Lg Stylo & inserted the i phone sim. When I left & drove to Boost to re activate my phone, he said he needed the sim card that came w th phone.(at. The Apple Store, I'd hoped)
So, (with my painful hip joint) I called Apple(luckily they still had it) I drove back to The Plaza to retrieve it, then back to Boost. A lot of extra steps I was hoping to avoid. I hope Apple learned from that experience not to remove an original sim card & insert one into a droid from an I phone!

Came in to get my phone screen repaired. Was told it was a 25 minute wait and that I was free to walk around the plaza and they would text me in 25 minutes when the Genius would be available. I wait an HOUR and no text. Go to the store to see what is taking so long. They quote me to wait an extra 30 minutes because I didn t come in person after 25 minutes and check in. I ve never had this issue before at an Apple store. I sit and wait for the extra 30 minutes and two girls who are dressed in designer clothes and an attitude get help immediately from the Genius bar.

Awesome service, went in and talked to one of the employees working there. He gave me some good insight about the devices they had to offer. There was no pressure in making my decision, which sometimes that often happens at some places.

Store is currently closed until further but they cannot bother to update that on google. Thanks for supporting your customers and their time.

Typical Apple Store, too busy, too crowded and typical Apple service.

No up-sale, not pushy or demanding, but didn't solve my problem. I request a new iPhone 6+ battery because of Apple's slow down issue. Turns out I wasted the time to set up an appointment and driving an hour. They didn't have any batteries in stock.

Typical Apple Store and service.

I understand that this place gets pretty busy. I came in to help out my grandfather with his Ipad. The costumer service rep left us to help someone else out and I ended up fixing the issue on my own through troubleshooting. Maybe it was an off day? either way, I wasn't impressed.