I made an appointment to take my laptop in the 16t...

I made an appointment to take my laptop in the 16th of July. It suddenly was losing charge rapidly, and later crashed that day and got stuck in a reboot loop when I tried to turn it on. When I tried to call the Genius Bar plaza location I was rerouted to a call center and the woman I talked to was very courteous however she was new or not trained specifically to trouble shoot issues, she was friendly and helped me get an appointment set up to come in.

When I went in on the 16th the genius staff member who helped me was professional however I still couldn t get my issue resolved. All he could tell me that I had hardware failure and that I had to send it into Apple and that they d fix it and then bill me with everything that needs to be fixed. He was super helpful when it came to helping tell me what cables I had to buy to get my data off of it. It was unnerving that sending my laptop in meant I could end up with a $800-$1000 repair bill when I can buy a replacement.

About a week ago I shipped my laptop across country back home (in the process of moving to the Midwest) and my mother dropped it off at the local experimac since of all the places I called to take it into- they were confident in getting my problem diagonosed first and then I could decide if it was worth fixing and pay for them to fix it.

Turns out my battery was on the verge of literally exploding. It was clear to the technition the track pad was raised. Opened it up to find the battery dangerously bloated.

I have only owned this MacBook Pro 15 inch retina for barely TWO years. It was the recent model when I bought it, with the best stuff in it so I could use photoshop etc. After the first year and the warentee was up it would randomly crash when I was using blender, photoshop or watching YouTube. I figured dumb me a Apple laptop can t handle running all these or a conflicting program was causing the restarts. Nope. A bad battery will do that. It ll also over heat your computer. It ll also cause your track pad to randomly not work.

So in the end Apple Genius Bar allowed me to walk out of that store with that laptop in that condition. I shipped it in this summer weather and I am so blessed it didn t blow up while in transit with UPS.

I am more then willing to buy an Apple laptop with an ugly seam on the bottom that means I can replace the battery. I am more then willing to pay them $50 to open the laptop to check it s hardware, battery and give it a dusting.

If Apple is going to make their products pretty and hard to manage then they ought to make sure we can get it serviced. Simple as that.

In the mean time until Apple fixes how it s company is ran I will be buying refurbished laptops from this repair shop since I know for a fact I wouldn t have walked out of their store with a bomb in my laptop.

And yes some people might say I should have added another $300 for Apple care. I take very good care of my belongings. Why would I need to pay and make my laptop a $3,000 laptop of paying $2,500 isn t enough to ensure the battery won t spectacualy fail after barely TWO years.

I want to emphasize again that the people who were representing Apple were professional. However lacked training or specialization to truly help get me on my way to resolving my issue.

I still enjoy Apple for what it is. But I don t have to love the hardware or how the company handles getting customers problems resolved.