Came on launch day to spend $1300 on a new iPhone,...

Came on launch day to spend $1300 on a new iPhone, stood in line for 2.5 hours while at any given time 4-5 employees could be seen chatting to each other and laughing (clearly not work related). Got to the front of the line and stood for another hour before finally giving up.

No acknowledgement from any Apple employee, no apologies, no solutions, no empathy. Decided to leave.