Alure Home Improvements Review

Very, very bad sales reps!! I made appointment with this company to get an estimate for a job we need done. He started by insisting that we move our cars into the driveway so that he could put his car in, we suggested that he park on the street but he stated that he did not want to look for parking. Since we wanted the estimate we complied. After looking at the job he than said that he need to get all his material to go into my house to give me the estimate! We were not looking forward to a long dragged out demonstration about the company!! We keep telling him to please just give us the estimate, that when he blurred out a quote, so we said fine just give it to us in writing so we can discuss it later and decide. He started packing his folding and stated that he does not give written estimate, what!!! He was very arrogant, boasting how they were the best and how the best was more money, okay? I am giving one star because thanks to Rory we were able to save a lot of money, time and a big stress headache!!!

I recently purchased all my home windows through Alure Home Improvements. They delivered,installed and made my house look amazing. They arrived on time and even fixed a couple of the frames around my windows. I thank you so much Alure Home Improvements.

I had a very pleasant experience with Alure. Millie was very helpful and Mateo , my sales rep, did a terrific job. The work done was very professional and I would definitely use Alure again for any future work needed.

Alure designed and installed a bathroom in our house a few months ago. I am extremely happy with the entire experience, and finished product. Alure surpassed my expectations in every way. After going through this process with Alure from start to finish, it's easy to see why they are a true leader in Home improvement.Every step of the way was professionalism, follow up, all questions and concerns fully managed. Again, I've had experience with traditional contractors, some good some bad, but nothing compares to the Alure experience. 5 Stars.

WAAAAYY TOO EXPENSIVE. Be prepared to spend a fortune.

Had an appointment on a fri @ 1pm. Made this appointment 7 days in advance telling allure that i have to replace a deck and a carport. They said ok no problem be there on fri @1pm. So there i was sitting and waiting on friday at 1235 pm they call me and said at this time we are not "best suited" to build a deck or carport last minute let down. Why not just wait till 1pm duh! Anyone looking to use this company or fly by nite i would not use them to build me a doghouse!!!!

It has been two months since Allure finished remodeling our kitchen and bathroom. Long enough for my wife and I to find the little flaws that we didn't notice in the excitement of the job being finished. We haven't found any.
the project started with us going to browse in the Allure Showroom. There we met Chris Ann O'Neill and Marc Zeilander. Chris Ann would guide us through the planning of the kitchen, while Marc helped us with the bathroom design.Many hours were spent in both the showroom and our home helping us to make the most of our space. Details were pointed out that we would never have thought of on our own. Suggestions were made but we were never pushed to do anything. If we didn't think the idea worked for us we moved on. The friendliness, courteousness, and professionalism of both Chris Ann and Marc convinced us that Allure was the company we would us for our remodeling jobs.
We were then introduced to our project supervisor Matt Donofrio, he would organize the work being done and keep the job moving forward. Before a workman entered our home he gave us a rough schedule of when each part of the project would start and end. his estimated finish date missed by two days. they finished two days early. As the projects progressed Matt would provide us with updated calendars for the week or two ahead. if we had a question Matt was the guy to go to. While Matt wasn't on site constantly we saw him most days ( including coming in on his day off to deliver materials that were needed to keep the project moving), or we received a call from him everyday to see if we had any questions or concerns. Matt truly went above and beyond to make our experience a positive one.
All of the craftsmen who entered our home deserve our thanks and praise for their skill and professionalism, but I must mention one in particular. on day one of the project a gentleman by the name of Andre Zabielski arrived at 8am and said he would be working in the bathroom.over the next six days this man single handedly gutted and remodeled our bathroom.
We are very happy with the quality of both the work and the people at Allure and highly recommend them for your home improvement projects.

Alure just completed three bathrooms for us. They are beautiful! Everything was finished in 3 weeks. The workmen were clean, courteous and meticulous. Professional designers with a huge selection We are extremely pleased and would definitely recommend them!

Just got our windows put in by Alure and we are are super happy with the result - they look excellent. Great pricing, incredibly personable and professional staff, install was very quick and easy and it's a great product! Cant ask for more. Special thanks to Bob, Chris and Tim - all amazing to work with!

Our new bathroom is like a spa. Very happy with Alure. They sent us a thank you basket. Wonderful business people. Thank you.

We had been planning to renovate our bathroom for a long time. The horror stories one hears about contractors was one of the main reasons why we kept putting it off. That was until Billy from Alure walked into our kitchen and sat with us for 3 hours and helped us design our new bathroom. He had cases of countertop, tile and cabinet samples, along with photographs and it made the selection process an absolute breeze.
The job was started and each day a call would come from the head office advising us as to what was being done and who would be there on that day-how impressive is that!! Fred who supervised the job was in and out to ensure that what was planned for that day took place. Joanne from their billing department was a real gem in working with me re the payments.
A "wrinkle" developed when the countertop was installed, in that it had a dark smudge across the front.We were told that since the stone is natural, these large "spots" sometimes happen. We sent an E mail to Billy and Fred about the problem that evening, and the next morning, both Patricia and Clare from their office were on the phone arranging for John to stop by and take a look, which he did that same day. Within 3 days, we had a new countertop, and they sent 2 guys to work overtime on a Friday night to finish that job. John's words to me were "we want you to be happy." In this day and age, when service is no where to be found, how often do you hear a comment like that?

In my opinion, this is the only way to go when renovating. With the help of Alure, we created a new bathroom with fixtures,cabinets,bath, toilet,sinks, counter tops,and light fixtures, all without having to step outside our home. Alure also provides a 5 year warranty on everything, which is an added plus.

We love our bathroom, and we get so many compliments on it. I can't say enough about the Alure people, and frankly, now that we have had such a positive experience with them, I would never use anyone else.

This is bathroom #2 that Alure did for us. The personal and courteous staff in itself is worth having them do projects. However, their workmanship is tops - professional and the end result is beautiful. They are timely, neat and I think their prices are fair. I would definitely recommend Alure to anyone. Thank you Alure for my beautiful new bathroom!

Eight years ago Alure did an absolutely magnificent kitchen/ main floor redo.. Everything went smoothly. I called recently about edges opening up on the bottom of my island.. Needless to say within a few weeks I have new bottom pieces all around my island. Alure fixed a problem eight years after the job was done !!!!!! They really do stand behind their work.. Thank you Alure!!

Having work in our house. Picking options with wife.

We are completely ecstatic with our experience with Alure Home Improvements! We had contracted with Alure for a complete exterior renovation of our three story building. This included roofing, insulation, siding as well as every window and door. The job was completed on time and within budget! Every step of the renovation was explained in detail. The staff were prompt, professional and courteous. We could not be more pleased with our experience!

BEWARE! Was referred by a friend. Called to discuss and set appointment for over $20k kitchen remodel. Because I already had the cabinets, they wouldn't even entertain the thought of looking at the job. Rude, arrogant and down right insulting. I guess some peoples .... don't stink. So it seems the kickbacks on the cabinets themselves are factored into the costs so they can make there numbers look low,but in reality its fine print nonsense. Glad I didnt get the opportunity to work with an unethical company like this! Stay away!

Several years ago I had Alure do a vinyl siding job on my home.
Since they did it, I was upset about the way my house seemed less warm than before.
I am now having my home remodeled, and some of the siding had to be removed.
I now see that Alure never put a house wrap on, nor did they do an adequate job of installing the insulation under the siding.
They actually used my old torn tar paper!! What a disgraceful job.
I wish I could add pictures of the poor job to this review.

The company seems nice when you first meet with them. First warning should be when they tell you your money is in escrow until the last $1000 is paid. Not true, once they get the last payment they don't care. The company overall has VERY poor communication. The workmanship is shady, some guys are good, some not so much. But get a port a potty because they all will go potty in your house. The employees are nice and this is not to discredit them as individuals, but the company as a whole is not recommended.

Excellent service, not like a guy in the truck with cell phone.

They did an excellent job on my roof. I would highly recommend.

Jack Chapman took the time out to show the sun room that freestands in the back of the establishment. We have an upcoming appointment and can't wait to hear from him. Thanks Allure.

We hired Alure to replace three exterior doors, all of which required carpentry to install. The workmen showed up exactly when they said they would, and were very professional and courteous, The doors were just beautiful. A month later we had a small problem with one of the doors, and Alure was back here in a flash to fix. So nice to have someone you can absolutely trust.

Great Company! Outstanding employees! Very professional and focused on keeping their customers happy. Love my 5-Day bath! Thanks Alure!

We had Alure remodel our kitchen and master bathroom and could not be happier with the results. They were very professional and their communication and follow up were exceptional. They worked with us throughout the entire process on the designs and layouts, and were responsive to any concerns we had. They even cleaned up every day on the job. Their workmanship is second to none and one very important thing you should know, they didn't disappear after the job was completed.
Without hesitation, we would recommend Alure to anyone that is looking to have work done in their home.

I had two bathrooms done over by Alure over the summer, and we could not be happier. All the work was finished on time and done neatly. The men put plastic down on the rugs and covered the furniture with drop cloths to keep the dust off. 2 weeks after the job was complete and paid for I noticed a hole in one of the living room walls that was caused by the demolition of the bathroom. I called them and in 3 days there was a man there to patch the hole. That to me is worth everything. A company that will stand behind their work and their name.

We finished our entire basement with Alure we have nothing but the absolute best to say about them. The attention to every detail was incredible and the finished project is stunning. We had Juan's team along with Jimmy the project manager for our most recent reno and Hector's team for our project 2 years ago. We are so happy we made the best decist to use Alure !! Thank you

In September of 2018 we had a flood in our home. Every room on the first floor of our home needed flooring and walls replaced and the kitchen was a complete loss. I interviewed many contractors and was not comfortable with most of them. Liz Clemins from Alure shows up and I knew immediately Alure was the way to go. She was patient and helpful and we ended up with a beautifully designed kitchen. Mike Kelly our project manager was awesome. He addressed all my questions and concerns immediately and professionally. All the workers that were in and out of the house for months were friendly and professional. I would definitely recommend Alure to anyone.

We knew our small and boring 1980s kitchen needed an update when we bought our 1920s expanded ranch-style house in 1994, but financing a mortgage and raising kids were our top priorities. Once we paid off the mortgage and college tuitions this year, we decided to update, and Alure was there every step of the way.

Kitchen and bath specialist Rich Reese walked us through design plans and the daunting selection of materials in the East Meadow showroom, then continued to e-mail us more mockup designs until we agreed on a style. We opted to keep our existing stainless appliances, as they had all been replaced within the last 5 years. We contracted Alure to gut the kitchen, open up the narrow 3-foot doorway (into the dining room) to an open-feel 6-foot wide space, and install new quartz countertops that resemble marble, textured ceramic flooring, and painted, soft-close Waypoint cabinets. Without changing the footprint, they would move the refrigerator from an awkward placement in front of the mudroom door to the opposite wall, install an outdoor vent for the oven/microwave (no more strong smells when cooking fish or steak!), replace a 6-foot baseboard heating with a small 2-foot vented heating duct on one side, and add tons of cabinetry and drawers including Lazy Susans, convenient pullout dual-garbage cans, and a tip out tray for sponges. They would also add flush-mounted lighting to the ceiling and underneath the cabinets.

Project manager Stan Szlamka visited us several days before the job was to start with a calendar in hand, detailing what would be done on each of the 10 days, and then gave us a reminder call the day before and several times during. Rich even contacted us a couple of times to ensure things were going as planned. First day, the demolition crew began and finished so quickly. Subsequently, the carpenters, framers, and electricians arrived, each on their appointed days. There were days that the plumbing schedule went awry, but all in all, there were no great surprises when they opened up walls in our 90+-year-old home, which has been notorious for odd infrastructure problems. Painting was left for us to do.

Alure promised us a 10-business-day kitchen and it took a few days extra (mostly because of a missing dishwasher part), but oh, what a difference! Our 23-year-old son who never gets excited about home improvements walks into the room every day and says, I love this kitchen. Four of us can comfortably be in the room at the same time, whereas before, two people would bump into each other. Again, we didn t change the square footage: Rich showed us that by reconfiguring the space and opening up the doorway, the kitchen would feel larger and ultimately, work better for our needs. He was absolutely right! Now, the adjoining dining room feels larger, and we didn t even contract Alure to do anything to it. We are now the proud owners of a gorgeous, contemporary kitchen we ve always seen on home improvement shows.

Thank you, Alure!

I hired them to install new Marvin windows for my 3 bedrooms. The installers didn't install them properly - light coming through the gaps on the sides of the windows, different size of gaps between right and left sides of the same window, different size of gaps on different windows, didn't seal/insulate around the windows properly... Long story short, I called and their sales manager Mike came along with Marvin rep. They replaced a couple of the windows because the sizes were wrong. But the gaps on the sides of windows still big and have different sizes of gaps on different windows, even different gaps between right and left sides on the same window. I sent them the pictures. They told me Marvin rep. has determined the gaps on the windows are "within tolerance". So it comes down to craftsmanship to minimize and even out the gaps. The sales manager came to inspect the windows the second time on 10/2/2018 and told me one of the windows still need to be fixed and he would arrange the installer to come back to fix it. That was last time I heard from him. I have sent them emails and called them a few time, no response. I think they stop taking my calls when they see my calling id.
I paid $10,000 for my windows. The price includes 5 years labor, 20 years glass, 50 years frame as per contract. What good is their 5 years labor warranty when they don't even return your email/call to resolve the installation issue at the first place???
I have waited a couple months for them to do the right thing. It never comes. I am posting this review to warm vulnerable customers like myself to be alert with this company. Yes, I see they are trying to build up good reviews here. The question is --- DO YOU WANT TO TAKE CHANCE WITH THIS COMPANY? Does it worth gambling with your hard earn money with this company? Whatever they say or put on paper, it doesn't matter if they don't honor it.

We recently contracted Alure to remodel our bathroom. Howie, our salesman, was very responsive to our needs and guided us through the selection process on materials and fixtures. Our project manager Stan, was in complete control of the job and ensured that everything went smoothly. Pawel and Karol did a masterful job renovating the bathroom, their work was impeccable.

Compliments to Alure Home Improvements for the wonderful new windows in my home. Today Tom and Jim were professional, efficient and very neat installing our new windows. Tim has been excellent to work with in coordination and follow through. Hats off to a great company that s a pleasure to work with. Can t wait to replace the rest of the windows. There s a tremendous difference already in my home. We are warmer and don t hear all the outside noise.

5 stars, great workmanship have no problem recommending them on any work you would like done in your home.We where lucky enough to have Brian as our project manager. From start to finish he was there, stopped by everyday.. Can t say enough.. WHAT are you waiting for, pick up your phone call Alure now.. Tell them Sonny told you to call.

I had high quality but extremely reasonably priced doors & windows replaced, beautiful cedar impressions installed around the exterior and more. The attention to detail and quality workmanship was amazing. I highly recommend your company. The entire process could not have been easier for us.

Earlier this year my wife and I wanted to remodel our master bathroom. We brought in 4 companies ( all referred by friends ) When the Alure design team came to my house we quickly realized that they were not just a few guys who would do the work ( and farm out some of the work.. like electric for example ) but a full end to end remodeling company where they were responsible for all the work, from start to finish. Their design team worked with my wife and I to come up with the bathroom that we wanted rather than the bathroom that was the easiest and cheapest to do. When we signed the contract, there was not a doubt in the world that we made the right decision picking Alure even with them costing more than the others we looked at. Their crew from gutting to painting were professional, neat and the workmanship ( I had a lot of out of the box custom work ) was impeccable. We were thrilled with how it came out and what impresses us even more is after the job was complete and we paid the balance, we got a personal phone call from the CEO Sal Ferro who wanted to make sure we were happy with the project and to let him know if there was any issue that we could call him directly. That was great that a large outfit like Alure to have a CEO who wants to make sure his customers are happy. We have recommended Alure to others we know and will continue to use them on any projects we plan on doing in the future.

Joe Iavaroni

Alure provided me with outstanding customer service. I was extremely happy with how my bathroom turned out. Alure has a team of knowledgeable professionals and exceptional workmanship! When I had some minor issues that needed to be addressed, Alure was promptly there for me to remedy those issues!

I recently had water damage that destroyed several walls and flooring in the rooms adjacent to my hallway which included the kitchen, bathroom, and 1 bedroom. Eric Clemente was at my house within hours of calling and not only walked me through the logistics of the necessary repairs but he also worked with me with regards to payment as it took several weeks for my insurance company to provide the claim payout. The installation was seamless and the place looks as good as new. The crew worked quickly and cleaned-up nicely after. I would highly recommend using Alure for any type of renovations that you are planning.

My parents and I used them to remodel their bathroom and they did a terrible job even though the bathroom ended up looking great in the end. They are mostly late the majority of the time when they need to be here on time. They were supposed to be fixing a light today in our bathroom and they never showed up when they were supposed to! They don't even deserve one star. We will never be using their service again!

Three years ago we had our kitchen remodeled by Alure. We were so happy with our new kitchen and the entire remodeling process with Alure that last year we decided to have two of our bathrooms renovated. Of course we went back to Alure. Christina Piekut was our designer and she made everything easy from start to finish. Besides the quality of the work we were impressed with Alure s showroom which provides a one stop shopping experience. Christina made the selection of our bathroom fixtures and finishes a breeze. Her experience as a designer put together two distinct bathrooms that are beautiful and fit perfectly with our home. We could not have done it without her. We highly recommend Alure to anyone thinking about a remodeling project. Thank you for a beautiful kitchen and bathrooms that we will enjoy for many years!

Only went there for an open house. Staff friendly, nice showroom which has the different room set up as remodels

Excellent! I cannot say enough about Alure Home Improvements who installed our new shower in the bath room. The guy who did the tiling was amazing, he was precise and meticulous about every stage of the project. Constantly checked in with photos, to make sure that we were happy with the progress. The entire project was very quick and the turnout was more than expected. Thank you !!!

I am a very satisfied past client of Alure. I have had several less than positive experiences with other contractors over the years on various home improvement projects. Just the thought of doing a partial bathroom renovation was giving me a lot of anxiety, until I decided to come back to Alure. I know I will get the best possible result with Alure. I know the workers will treat me and my home with respect. Eric has made me feel very comfortable about doing the job "the right way" and I appreciate his honesty and professionalism. I look forward to having my home improvement project handled with expertise, care and in a professional manner and I am confident that Alure will do the job right and will make sure that I am happy with the end result.

When I posted on the Next Door Site looking for someone to do the work at my cousins house at reasonable price I never thought that this would be the Blessed outcome. He was stricken we Cancer and needed work done at his home to make it handicap accessible. Sal responded immediately to my request and then we spoke. He has said he set up a foundation a few years ago to give back to the people of the community and kept his word and followed through. Eric and Doug were amazing as well as the workers on site. My cousin and his family are so appreciative for everything Alure have done for them. We will be forever grateful for your caring and generosity. It is people like yourself and your staff that give hope and faith in this world we live. I and my family will spread the word and continue to tell this story of how Sal Ferro owner of Alure Home Improvements and his foundation helped my family in a time of need. God Bless you and your team.

The Ciresi Family
Kings Park NY

Our experience with Alure for our kitchen re-model was first rate! From our designer, Blythe Tract to our project manager, Mike Kelly the process was as smooth as it could have been. Blythe's design made our kitchen a much better working area. We bought a house with broken cabinets and drawers, a useless pantry, wasted space and other issues. Blythe worked with us closely to design a functional, spacious and beautiful kitchen. Mike Kelly was a top notch project manager. We were impressed with the different people that Alure sub-contracted. They were all professionals and had been in the industry for many years. Everyone went above and beyond what we asked for and expected. We definitely got more than what we paid for!

Waited 3 weeks for our consultation. Cleared our schedule for Saturday afternoon to meet with them. Got a call a few hours before the scheduled meeting that they had to cancel. Clearly we are not a priority, we will be taking our business elsewhere.

We have had 3 bathrooms remolded by Alure and couldn t have been happier with the entire process. We have used the same designer and project manager each time.Rocco has great taste and ideas and Emilio
helped with the layout. The team sent to do the work couldnt have been more professional. Alure is like family and if I had another bathroom I d call them again

Alure helped my wife and I replace our roof this year and did a great job. We worked with Paul and Tim who were very helpful and communicative. The roof looks great, Alure cleaned up all the debris and we have no leaks! I would definitely recommend Alure for any kind of home improvement work. You ll get quality work that you know they will stand behind.

If you re looking for quality home improvement services along with customer satisfaction, look somewhere else. Alure had the opportunity to make my mom a very happy customer but failed miserably. My mom has waited 15 years to get our first floor bathroom ripped out and remodeled. She works two jobs and had been putting it off for quite some time because she was worried about costs. She finally took the plunge and signed a contract with Alure. Our bathroom renovation was scheduled to start May 8th. It did not start until July 25th. The lack of communication from Alure was absolutely absurd for the prices they were charging my mother. Days, phone calls, and emails went by without a single response. When my parents signed the contract in March, they were informed of being given enough time for the permits to be taken care of before starting the project. Apparently Alure didn t plan accordingly since they made my mom wait until the end of July. Throughout the week and a half long process, there were many instances that my mom seemed displeased with. The multiple workers came in and out of our house without seriously asking if what they were about to do was okay. The light switch, shower shelves, tiling, and towel rack seemed to have been overlooked and installed in without any actual planning or heads up to either of my parents. However, nothing compared to the fact that Alure doesn t do any painting and yet they claim to be this reputable company promising to transform your homes. My mom and I bought the primer, paint, and paint supplies necessary to finish her bathroom. The vanity, light fixtures, and towel rack were already mounted into the walls which is making the painting process 10x harder than it ever had to be. Joe Russo s excuses were that 1) the men don t paint 2) Alure was in a time crunch to go start a new project and couldn t do anything about it. Not only was I furious to hear this but the simple fact that Joe could not have a mature conversation with my mother was beyond absurd. He didn t even return her phone call regarding the issue. As stated earlier, they made my mom wait from late March of signing the contract, to today August 7th for it s official end date. They should have rearranged dates or made a professional decision to ensure that my mom s bathroom would be taken care of and not try to bang it out as soon as possible so that they could move on to their next job. Alure is an absolute waste of money. $26,000 later and my mom isn t smiling like I was hoping she would be. My mom deserves a good chunk of her money back as far as I m concerned. I m not sure what Alure s value as a company are but I would hope that they would be customer satisfaction and service, as well as communication. I would never recommend Alure to anyone. You re better off hiring the mice from Cinderella. If negative star ratings existed, trust me Alure would be the first company to receive one.

We recently had our kitchen remodeled through Alure Home Improvements. From our initial consultation with Billy Coen to the final walk-through with project manager Joe Russo, we could not have been happier with both the experience and the end product. Their use of computer modeling performed on the fly during planning was incredibly helpful during the planning stage, as we could see different combinations in terms of the whole space, rather than relying on small sample pieces and hoping our vision would come to fruition in the full scale. Our kitchen was completed in the time promised and looks even better than we had hoped. They were extremely easy to work with, and never failed to address any questions or concerns we had from planning to completion in a timely manner. We highly recommend their services to anyone seeking to remodel their kitchen.

Great showroom. Helpful and professional employees.

Terrible quality of work, terrible experience. BEWARE

We recently had our bathroom and several closet spaces renovated to make our home more efficient using Alure Home Improvements. As everyone knows, renovations are fun in idea but can be a challenge otherwise. Working with Alure took so much of the challenge and burden away. As a company, they handled all of the planning, correspondence between staff, day to day problem solving and all the quirks that arise during construction with ease, timeliness and a smile on their face! From the start, our designer Christina Piekut was so creative and forward thinking in her design plans and she was also extremely responsive to our ideas during the process. Mike Kelly our project manager was there at every step along the way ensuring our house was well cared for during the process, the project ran smoothly and all matters were dealt with immediately. The construction crew of Adrian, Alex, Marty, Slavic and Kaz were kind and considerate during the entire process. They truly cared about the quality of the work they were doing, as if it were their own home! Matt the electrician is truly a talented soul. We have an old historic home and he was able to problem solve in ways we did not think were possible in order to provide lighting exactly as we wanted it! Elvis the plumber was extremely efficient and accomplished what seemed like an enormous amount of work in a short time. Joe was also extremely helpful in fixing a tiny shower head glitch at the end of the project in a timely manner and with kindness and consideration. All of the Alure personnel were extremely kind and considerate of my family while the renovation was happening. It was truly one of the best experiences we've had thus far. I highly recommend using Alure for your home improvements!

Alure is a terrific company to work with. Paul Abriola did a great job setting up all the details of the job, and Tim Olsen was always there to manage the project every step of the way and answer any questions. The workmen always showed up as promised, and their work was of exceptionally high quality and craftmanship.
Alure has now done three major projects in my home, and I will definitely call them again for the next one. I highly recommend them for any work that you may be considering.
Thank you, Alure!

Just over a year ago we contracted with Alure through salesman Brendan Scanlon to complete our basement. From beginning to end, we were pleased with the process. Brendan followed through on keeping in touch and making sure we were happy and the construction team was amazing. Each day they kept in touch on progress and cleaned up the space. The team worked so efficiently that a 1,900 square foot space was completed with the system in less than a week. Timing was a big selling factor for us. We didn't want to live in a mess for a long time and wanted a clean installation.

As with any project, there was a minor blip with obtaining permits, etc. but Brendan and Alure quickly dealt with the delays and any frustrations we were having.

We obtained more than a few estimates for sheet rocking the space and have to emphasize how happy we are with the product. After a year we can say we love it without any regrets and it holds up to a lot of children playing and entertaining. As for Alure, we would definitely consider them for another project down the line.

Our gated community selected Alure to replace all the roofs & they also replaced the skylights upon request. The roof was done in a timely matter & it looks beautiful. We are very happy with the job they did.
Thank you.

I would love to give Alure 5 stars but I can't. The work they did to renovate our bathroom was fantastic. Our new bathroom is beautiful. The Project Manager, Joe and the workers did an excellent job. The problem was after the final payment was made the customer service to obtain the final inspection approval by the Building Inspector was absolutely horrible. They dropped the ball and I was forced to make the arrangements myself. We are very disappointed with the after project customer service.

I received a personal phone call from the owner of Alure expressing his concern and his apology to me was very appreciated. I will have no problem recommending Alure to my friends. I gave them another star for the apology.

Had 2 baths and a kitchen renovated by Alure. Billy in sales made it easy to select fixtures, tile and cabinets and the work was top quality. Emilio as project manager took care of any concerns we had. I would highly recommend them.

We cannot say enough how happy we are with our kitchen and bathroom renovation. Alure was amazing. Everyone was wonderful from the minute we sat down with Gregory our designer to Emilio the project manager it was a wonderful experience. It looks like it belongs in a magazine. Thank you so much for a job well done.

Bad customer service! We had our bathroom done about 8 years ago. It was supposed to be a 5 day bathroom, which turned into over 2 weeks! In the end, we were happy with the result. Come 1 year later, we had them come back to re-grout, but we had to repurchase the grout, fine, done. Now 8 years later, the tiles are lose all around the shower/tub; the nozzle/pipe broke and when I called Alure, the said "you're out of warranty, we can't do anything for you". You would think you would want to stand by your project, even if we do need to pay out of pocket, say you will come by and see what can be done. NOPE! Nothing of the sort. Knowing we will need to break open the wall to repair the pipe they used, I asked if they could tell me the name of the tile so I can search for replacements. The girl says "ugh, I have to look over your paperwork to get the name, can I call you back?". Seriously? The bathroom is tiny, I am sure the paperwork is all of 5 pages, you can't skim it to give me a name? I am so disappointed and would give them zero stars if I could. I DO NOT RECOMMEND ALURE!

***UPDATE*** After adding this review, we received a call from Alure offering to come out and check out the issue. Not only did they do that on the same day, they came back the following day (today) to fix the pipe without charging us. THANK YOU THANK YOU THANK YOU!

This would be 4 or perhaps 5 star except for the installer who forgot to bring his helper placing me in the uncomfortable role of unpaid assistant. Otherwise pretty much 1st class in sales and product. Follow up was good however, in responding to small corrections which were resolved in a satisfactory manner. This is not the contractor grade window company unless you specify that. Far less cost than the other company who advertises constantly, guess who pays for that?

After deciding to remodel our kitchen we contacted Alure for a quote due to their popularity and a referral from my husband's grandmother. She used them for her bathroom remodel and couldn't be happier with the service. Never would have thought we could design our entire kitchen start to finish within a few hours from home. The designer Rocco was amazing and helped us choose flooring tile, cabinets, back splash and the countertop. Even had some extra ideas we would have never thought of. The rendering design they provide is a bonus allowing you to see what the completed work will look like. They also give you a referral to Plessers appliances which was convenient as they work closely with the company (and their prices were cheaper compared to other appliance retailers). Plessers sent all the measurements for our new appliances to allure and scheduled delivery according to the project timeline. This made communication so much easier.
The project manager Justin was most attentive and responded quickly to any concerns we had. He stopped by throughout the job to check the progress and answer any of our questions. Along the way of gutting the kitchen we found issues from our builder and even water damage in our electric box we never knew about. Alure took care of any issues that came up and made sure everything was now up to code. The work was done fast and aligned with the calendar they provided us for each day and different crews. Everything was very organized, which we greatly appreciated. All the workers were pleasant and again helpful with any questions we had. Along with the kitchen we had our back door replaced with sliding glass doors that have blinds inside the glass. They are a dream! We also had our gutters replaced and upgraded to wider ones. They have made the biggest difference and we no longer have flooding issues. At the end of the job, Justin made sure we were happy with everything. He really was great and I couldn't be happier with the service.
We have received nothing but compliments and positive feedback on how amazing our kitchen looks. I love my kitchen! We are so happy with the end result. It was the best decision we made to call Alure. We will be using them in the future for our bathroom remodels when the time comes. We highly recommend them.

Window was defective and they wouldn't honor warranty due to the company out of business. I feel they should've replaced the window. Won't ever do business with them. Super expensive.

Great company for home remodeling/renovation. Ask for Sherry - she really listens to you.

Many thanks to Paul and Bryan for helping me through the process of having the siding replaced on my little old colonial! Jeremiah and his crew worked hard in the heat to get the job done, and my house looks amazing! Thanks for the facelift, Alure!

Such poor work and there is no attention to detail. Do not work with them.

Work was done and completed as promised. The crews were very good and did a beautiful job. Thanks Alure.

1st phone call and spoke with receptionist (Tangy) and she showed horrible customer services. To the point where i addressed it and she justified it by saying she talking this way so i can hear her. Clear attitude and I was happy to get off the phone with her!

Hats off the to the Alure Team. My 87 year mother was involved in an auto accident and was in need of a safe walk in shower. While mom was in hospital recovering, my brother from Dallas, TX came to NY and spent time with the design consulatant and designed our moms new bathroom. We chose Alure because we needed a TRUSTED contractor to work on moms home. My brothers and sisters live out of state and we couldn't be there though this process. Let me start out buy saying WOW what a job. Mom is thrilled with her new shower and we are thrilled with the smooth process. I can only say that I would recommend the Entire Team at Alure when your looking for a a quality job at fair pricing. From Sal the owner to all the employees thanks for taking care of moms home.

Joseph M.

We used Alure for a large project $130K that involved exterior and interior work. We chose them because they were more reasonably priced that the other quotes we received, which we attributed to their buying power and size. We also thought that they would get the job done more quickly by throwing a lot of resources at it. We also really liked our sales person, Paul. What we didn't like was the fact that interior and exterior had different sales people and project teams and there was no project lead. Communication was very poor and a number of errors were made that needed to be corrected by Alure. In the end, the project completion took a year and a half to complete from contract signing to CO.

After many years of contemplating a new kitchen my mother had chosen Alure Home Improvements. It had been a relief as I assumed they would be there for her to resolve issues that would arise as they had guaranteed that they were a "full service remodeling company". Unfortunately, since the project has started I have had to be at my mother s house almost daily to oversee and resolve problems that have arisen. The staff that originally told my mother they would be there to oversee all steps of the remodel have not fulfilled their promise.

The Alure staff formatted a layout with my mother with both product type and dimensions being spec d. Unfortunately as the cabinets were nearing completion both my mother and myself realized that both the location and size were not what was originally drawn up. The island that was planned at 36-inches was only 30-inches. Although the builders acknowledged that this was an error they continued to build the kitchen around this instead of addressing the issue. Not only was the size wrong but the cabinetry itself was wrong. Spice racks that were requested in triplicate came with only one.

Sadly as I tried to help my mother through this ordeal there was no one in charge responding to my calls. No one seemed to be able to send me the original drawing so that I could point out these errors to the workers. A job that I thought would be fully overseen by a knowledgeable staff was becoming one that was changing into a kitchen we had not ordered.

The kitchen cabinets are not the only issue. The exterior exit door is rising 1.5" above the sub-floor. Although this would be sufficient had 3/4 inch tile been laid, when 1/8" vinyl floor is being installed, this is now in violation of Section 1008.1.7 of the 2012 IBC (Thresholds at doorways shall not exceed 3/4 inch in height above the finished floor or landing). This could lead to a hazardous situation. For one, my 86-year old grandmother would have great difficulty with this, as it leads down onto a lower step.

Due to the lack of communication between the planners, project managers and sub contractors extra time and work has been needed on the project. This could have been eliminated if everyone was kept duly informed from the start.

We have been chasing down the interior designer / planner for a detailed BOM cost to verify that the extra work mentioned above is not "padded" into the final bill and credited to the account as such. On our last meeting Wednesday September 9, 2015 she informed us that she had received managerial approval to release and would fax it over by the end of the day. It is now a week later and no documentation has come yet.

This brings me to the point of this testimonial. As I had researched a bit more in-depth of Alure I tuned into Sal s YouTube video "How Alure Home Improvements Addresses Negative Reviews". He mentioned his praise of the ability of people to complain on social media because "maybe the customer didn't want to interact". I personally have called your customer service center countless times. I have attempted to call Mike Camastro (the Vice President of Customer Service) on September 4th and September 14th. I've tried to interact. I've tried to call. But never once a return phone call. Sal said he "wanted the opportunity to turn you into a raving fan", however with the lack of communication I doubt we'll get there.

Sal - I welcome you the opportunity to "react quickly, do the right thing, stick by them and turn them back into a raving fan". I would be glad to see this kitchen project turned into the project of her dreams.

We recently had our downstairs bathroom redone by Alure. After twenty five years, the funky grey, black and salmon motiff had gotten a little tired! After a lot of planning going through materials and ideas with a very talented designer, we got our new bathroom completely redone in just 4 1/2 days--and we couldn't be happier!

I am pretty particular and want everything to be done "just right". Emilio and his crew took care of us in every respect. The mosaic style tile we chose for the floor was installed perfectly--no uneven grout lines like we put up with on a previous bath reno. The materials were all first rate and everything matched perfectly. I even got a linen closet and a beautiful tiled shower enclosure in my new bathroom.

Alure definitely exceeded my expectations!

I would like to take this opportunity to express my sincere thanks to Carmine Auriemma of Alure who worked with me from the start of our project on my Daughter's home in Bayside. In summary this was a big job which involved every facet of remodeling a home. Project Manager Rick Burke and his crew were great. Some issues did arise however all of them were addressed to our satisfaction. People like Carmine & Rick ""Do the Right Thing" They are Alure Assets. End product was great. We are all very pleased with the job and most important they come back when you call, you see our job was completed in Dec. of 2017 and when we called recently for a minor issue they responded. Thank you Carmine & Rick this review was long overdue. Based on our experience in 2017 we hired Alure once again in 2018 for my home Whitestone.

Great work done by allure. I had 2 exterior doors, 7 windows and my bathroom fully renovated. I will definetly use them again in the near future.

WE had a kitchen remodel that went very well. The designer Gina, helped us see potential in our kitchen we didn't know was possible and was able to show us exactly what we would be doing using the latest design software. She was able to maximize the space and give us a modern feel. Great communication from start to finish!! The process was a pleasant one, the various workers were respectful of my home and did a great job. I recommend Alure to anyone who wants a new fresh look in their home.

We just had Alure back to our home for a second time for work to put in windows and a sliding glass door. As always, the work is exceptional and the workers are always polite and do such a great job. We are looking forward to the next project with Alure. They do an exceptional job.

JONATHAN AND TIM FROM ALURE WERE BOTH PROFESSIONAL FROM START TO FINISH. THEY CAME IN WITH A GOOD PRICE . THE SIDING LOOKS GREAT. THEY HAVE A EXCELLENT TEAM.THEY CLEANED UP EACH DAY AND WHEN THE JOB WAS DONE EVERYTHING WAS LEFT CLEAN . I WOULD HIGHLY RECOMMEND THEM

We're in the middle of a kitchen remodel right now. Having used Alure for 2 bathroom remodels,we knew they were the ones to trust with this tremendous undertaking. The experience has been (in 1 word): amazing ! In only 11 days we've gone from the original small,outdated kitchen to something that is almost ready for a layout in a magazine ! The time leading up to a big home improvement project can be a nerve wracking time but as soon as the 1st crew arrived,we knew we were in good hands. With Mike as our project mgr. everything has gone smoother than we could have ever hoped. The crews are consistently profesional and hardworking individuals who treat our home like it was their own. While there is some work still to be done until completion, we know it will be worth the wait. If we knew this was how a kitchen remodel would go, we would have done this awhile ago !

Alure is the only home improvement company we would ever use. The quality of craftsmanship cannot be matched, but more importantly, their work ethic in incredible. Sal Ferro and his staff stand behind their work and make you part of their family.After initially remodeling our kithchen and bathroom, , Alure has rebuilt our house after Sandy, and our kitchen after another flood All times, they were supportive and quick to come to our aid. We love Alure and Sal Ferro..

I have had the great pleasure of Alure updating two very important rooms in my home: my kitchen and bathroom. Each and every representative that I dealt with either by phone or in person was extremely knowledgeable, professional, and pleasant. Ken Gold, Joe Russo, Rob Weiss, Patty Tallini, Freddy, and Cathy from the service department are all amazing people. My rooms turned out beautifully, they are everything that I could have hoped for and more. It is rare today to have completely stress-free work done in the home, and Alure has come through for me on so many levels. Alure Home Improvements does meticulous work and stands behind it immeasurably.

After 20 years, I felt it was time to redo my bathroom. I attended the home show this past fall to search out some potential contractors and spoke with Greg from Alure. Having a friend who was happy with work done for her, I decided to use this business. Greg called and set up an appointment a few days later where we sat for several hours selecting from the many options he showed me. When the project started, Stan worked as the project manager, making sure that everything was done correctly and addressing any problems that surfaced along the way. I am thrilled with the results and finally have my dream bathroom. The entire team was professional, and trustworthy and I would highly recommend Alure for future projects.

If you'd like to spend an hour and 1/2 just for an estimate thats going to be 10's of thousands of dollars over priced for a 5x8 bathroom this is for you. All the materials for my bathroom we're $3k. They wanted to charge me $25k and on top of that get permits which I don't need and take up to 8 days. I got it done for alot less and in 3 days. If they think you have money they will try to take it all. Be careful. Terrible experience, and it was just an estimate! Happened to two other people I know also.

We have worked with Alure Home Improvements for more than 19 years. They are experienced professionals in the remodeling/home improvement arena that strive for perfection and excellent results and come highly recommended!

10 DAY KITCHEN BY ALURE THE ADD SAYS ......YEAH RIGHT MORE LIKE 10 WEEKS.......... ONE NOT HAPPY CUSTOMER, AND STILL WAITING

Rob Jones Project.... and still we're waiting, this is getting crazy no plumbers for at the last 3weeks and the electricians a no show....
10 DAYS ?????

They have beautiful products and the installation went great. However a few issues that came up afterwards were not as great. Communication is the biggest issue, second is time. We had windows and sliding door installed and hearing back from them on issues was spotty and the timing to get repairs made took forever. The staff was very friendly and polite. But with the communication it feels like once they have your money you get put on the back burner until it is convenient for them.

We completed two gut renovations a powder room and smaller bathroom and the replacement of a developer grade vanity and fixturing to a partially upgraded master bath via the 5-day bathroom program. We knew what we wanted with the flooring, and working with the amazing Billy Coen, selected everything else and scheduled the work. Everyone arrived on time, did the work quickly, and cleaned every day. The tiling is meticulous, it looks amazing. We priced other contractors, who all wanted us to do some of the work ordering the vanities and arranging the delivery, etc. This truly was an easy, one-stop shop. You make the choices, make the payments, and Alure does the rest. The result: beautiful bathrooms. I ve already recommended them to two neighbors and won t hesitate to do so to others.

The 5 day bath is amazing. They gutted the old bathroom to the studs. Put in a new floor with mud job, new bathtub, toilet, exhaust fan, light fixture.... everything! What amazes me is that this is not a schlocky bathroom, with poor craftsmanship. They put together a beautiful high end bathroom in 5 days.

After receiving multiple quotes to replace our siding, we decide to go with Allure and I m very happy we did! Design consultant Joe May was extremely helpful and guided us through each step of the project. The job took 5 days and we couldn t be happier. The price was fair and we will certainly use Allure for our future home renovation projects.

I remodeled my basement with Alure 10 years ago and it still looks brand new today. As a musician, I use my basement to practice and I chose Alure because of the sound proofing qualities of their panels. I even had one panel that got damaged and Alure replaced and installed it for me free of charge. That's great customer service!

We hired Alure to redo our first floor bathroom a few months before my son s wedding and they did an AMAZING JOB!!! We received SO MANY compliments from our guests during the wedding! Greg G. was our designer and he did a great job of letting us know all our options and made many suggestions for what we could do in there. We weren t exactly sure what we wanted to do, so we put our trust and faith into Greg and Alure and they definitely didn t disappoint us. The outcome was a gorgeous bathroom that was done in only 5 days!!! They were with us every step of the way, so we highly recommend Alure if you want to work with a professional and friendly staff, creative designers and a company that will be with you even after your project is completed. We will be contacting them in the future for our other projects!!

I would like to thank Alure Home Improvement for a phenomenal job they did for us, our new kitchen and dining room look amazing. We are very pleased and happy. Mr. Billy Coen and Justine were great to work with and the timing was perfect. We look forward to doing our next project with Alure Home Improvements.

Jacqueline & Al Bello

We had two bathrooms done. I felt as if they were rushed and eye for detail was missed as a result. The quality of work was very good Andre was very good however not very clean. Overall I have two beautiful bathrooms however I had to stay on them for the little detail work to be completed and or fixed. I sense that their projects are too close to one another and felt as though I was rushed by every contractor that came into my home. The amount of personal attention outside of the showroom is lacking. The question is will I ever use alure again? Probably not. They certainly have a lot of skilled professionals but I feel that their workload is too high and they're rushing through your project. I am disappointed in the amount of time it took for just detail work and the amount of cleaning and touch up I had to do as a result of the work. These guys Barrel through your house with such an urgency to the next job, leaving me with having to touch up walls and paint throughout the house. Again I have two beautiful bathrooms but it required a lot of work I do not recommend them not being monitored and leaving them on there to their own devices while the construction is going on. I expected a lot more quality work Quality Care for the abundance of money that was spent.

Changing 15 windows in my home. Great experience so far.

Jeff has been responsive, straightforward and an absolute pleasure to work with. He made sure I understood everything and was respectful of my time and process. Best part was no hard sell.

I ll keep this review updated as the project processes.

I have used Alure over the past ten years to remodel kitchens and bathrooms, replace a backyard deck and install replacement windows. I have always been very satisfied with their work and their follow-up when minor issues have occurred years later.

I recently decided to remodel a bathroom at a vacation home on Long Island and there was no doubt that I would use Alure to do the work.

My salesman, Roman Gorelin, was really helpful as he walked my wife and me through the possibilities, and his suggestions were very helpful.

My project manager, Mike Kelly, was very on top of things and was really flexible when I decided to make some changes doing the renovation.

The remodeled bathroom is exactly what we wanted and workers left the area where the construction occurred in pristine condition.

I am always very happy with the work that Alure does for me and have shared this with family members, who now also rely on Alure for projects in their homes.

Don Freeman

We are just swooning over here at the Lattimers with our new kitchen!

It s so much lighter, brighter, and we have so much more counter space!!! Taking down the wall between the kitchen and the dining room made all the difference in world for opening the space up.

And the icing on the cake is the project was completed on time, in 3 weeks, and in budget! Whoop Whoop!

A huge shoutout to Alure Home Improvements for making this process as seemless and painless as it could possibly be. Billy our design and sales rep was amazing and stayed in touch throughout the whole project. He even stopped by after to see how it turned out. And Emilio our on site project mananger was fantastic. He always responded to text messages I sent and was proactive in communicating with us.

And their partnership with Appliance World was super helpful and such a wonderful experience. I would definitely recommend them as well! We selected all new appliances for our kitchen in under a hour and came in under budget.

still haven't resolved issue that was mentioned from the start.Bad scheduling no follow up to a simple problem ..very disappointed in this company...

Great experience. New home owner that did a bit of competitive shopping for new windows and found that Alure had the best pricing. Had 13 windows replaced, a new window put in the wall and sliding back doors replaced. From beginning to end the process was painless. My wife and I worked with sales professional John and project manager Tim. They worked around our schedule and kept in contact to check up on how everything progressed, as well checking in more than a week after the project was completed to make sure everything was still to our liking.

Just finished a total bathroom remodel...they were great ,on time pleasent. Someone available 24/7...it came out beautiful true to budget ..Highly recommend them....used another company for a recent larger project...no comparison in professionalism, time frameor sub contractors!

I had a very pleasant experience with Alure. The guys were fast, they cleaned up after themselves every night and always asked if I had any questions or concerns at the beginning and end of each day. The work done was very professional and I would use Alure again for any future work needed.

Alure renovated our 60 year old drab bathroom and turned it into a place we re all quite proud of. Their design process was very customer friendly. The interaction between our designer, Blythe, and my wife and me was extraordinary. Every component was a choice presented to you for selection, down to the knobs on the cabinets. Alure s selection of items was so large, there was no need to chase around town for what we wanted. We had some demanding requirements but we were not rushed into a design we were not comfortable with. Our ideas, with suggestions from our designer turned into a written plan which included several stages, a list of specific materials which would be used, a payment schedule based on the progress of the work and computerized drawings incorporating everything. Next, the Project Manager came to review the site before demolition and double checked what was entailed and pointed out some variables, like possible relocation of plumbing.
The dumpster came on time and was quietly set down an hour before the demolition crew came. The crew prepared the surrounding area for the unavoidable dust which would follow in a manner that clearly showed respect for our property. They vacuumed the area daily. The materials came and were checked for accuracy. When they found a non-matching box of tiles, they worked the phones and the tile distributor delivered the correct item on the same day. Whenever a question arose during the installation, Alure s people always responded presented options. The final product was magnificent.
Would I use Alure again? Actually, we did use them again.