Gorland G.

Review of Alure Home Improvements

I hired them to install new Marvin windows for my ...

I hired them to install new Marvin windows for my 3 bedrooms. The installers didn't install them properly - light coming through the gaps on the sides of the windows, different size of gaps between right and left sides of the same window, different size of gaps on different windows, didn't seal/insulate around the windows properly... Long story short, I called and their sales manager Mike came along with Marvin rep. They replaced a couple of the windows because the sizes were wrong. But the gaps on the sides of windows still big and have different sizes of gaps on different windows, even different gaps between right and left sides on the same window. I sent them the pictures. They told me Marvin rep. has determined the gaps on the windows are "within tolerance". So it comes down to craftsmanship to minimize and even out the gaps. The sales manager came to inspect the windows the second time on 10/2/2018 and told me one of the windows still need to be fixed and he would arrange the installer to come back to fix it. That was last time I heard from him. I have sent them emails and called them a few time, no response. I think they stop taking my calls when they see my calling id.
I paid $10,000 for my windows. The price includes 5 years labor, 20 years glass, 50 years frame as per contract. What good is their 5 years labor warranty when they don't even return your email/call to resolve the installation issue at the first place???
I have waited a couple months for them to do the right thing. It never comes. I am posting this review to warm vulnerable customers like myself to be alert with this company. Yes, I see they are trying to build up good reviews here. The question is --- DO YOU WANT TO TAKE CHANCE WITH THIS COMPANY? Does it worth gambling with your hard earn money with this company? Whatever they say or put on paper, it doesn't matter if they don't honor it.