We had been planning to renovate our bathroom for ...

We had been planning to renovate our bathroom for a long time. The horror stories one hears about contractors was one of the main reasons why we kept putting it off. That was until Billy from Alure walked into our kitchen and sat with us for 3 hours and helped us design our new bathroom. He had cases of countertop, tile and cabinet samples, along with photographs and it made the selection process an absolute breeze.
The job was started and each day a call would come from the head office advising us as to what was being done and who would be there on that day-how impressive is that!! Fred who supervised the job was in and out to ensure that what was planned for that day took place. Joanne from their billing department was a real gem in working with me re the payments.
A "wrinkle" developed when the countertop was installed, in that it had a dark smudge across the front.We were told that since the stone is natural, these large "spots" sometimes happen. We sent an E mail to Billy and Fred about the problem that evening, and the next morning, both Patricia and Clare from their office were on the phone arranging for John to stop by and take a look, which he did that same day. Within 3 days, we had a new countertop, and they sent 2 guys to work overtime on a Friday night to finish that job. John's words to me were "we want you to be happy." In this day and age, when service is no where to be found, how often do you hear a comment like that?

In my opinion, this is the only way to go when renovating. With the help of Alure, we created a new bathroom with fixtures,cabinets,bath, toilet,sinks, counter tops,and light fixtures, all without having to step outside our home. Alure also provides a 5 year warranty on everything, which is an added plus.

We love our bathroom, and we get so many compliments on it. I can't say enough about the Alure people, and frankly, now that we have had such a positive experience with them, I would never use anyone else.