Alert Communications Reviews

Williams Hart Law Firm has had a great experience with Alert Communications for several years now. It is a great relief to know that our lines are covered 24/7/365. Our Account Manager Francky Reyes has been a great resource to help us set up new dockets and keep our account updated. Client service has been professional and I would recommend Alert Communications to every law firm in the country who wants the peace of mind to know that the phones are being answered every time.

Logan Jack | Marketing Director | Williams Hart Law Firm

Farrokh is a wonderful account manager. Professional, Courteous and addresses all concerns.

Consistently provides outstanding customer service. A trusted business partner for years. Reliable, quick to assist with ease and confidence. Able to adapt to changes quickly and seamlessly. UPDATE: Still extremely satisfied- Ariana is #1- so fast, so helpful and professional

Samuel R. is the man! I love working with Alert Communications. They are incredibly responsive, professional and good at what they do. If you have a problem or want something tweaked on your account, they give you an accurate timeframe on when it will be done and communicate with you the whole way. Samuel always answers my calls and give me thorough options on the situation every time. Excellent service!

I've worked with Alert Communications over the past several years and have been very impressed with the team's responsiveness, effectiveness, and professionalism in handling multiple campaigns. I look forward to continue working with them.

A very professional and reliable service, and its representatives are always extremely responsive. Highly recommend.

We have been using Alert for several months now after using a number of intake/receptionist services and companies over the last few years. My contact is Francky Reyes and he's been amazing. I have had to make a number of adjustments to my account and he has been so responsive, attentive and professional through it all. It comes at a price but the quality of work and professionalism is worth it for me and my team. Big plus and some of the major reasons I switched to them is the 24/7 answering ability and native Spanish speakers on their team.

I have been a client of Alert Communications for over 15 years and I could not be happier with their service. They are very courteous and professional, and they completely handle my telephone intake process both during business hours and after. They are so effective that I do not even have a telephone receptionist in my office at all! Their service helps my office run very efficiently and I cannot thank them enough.

We've been using Alert for a couple months, and we really love their service. They follow up with us regularly to make sure we're paying for the right amount of services. As a small business used to getting squeezed by contractors for every dime, the fact that they automatically reduce our plan when needed is a testament to their confidence in their product. We're looking forward to working with them for many years to come.

Any law firm needing a relief valve on answering the phones or someone to handle the night shift should look no further.

Our Law Firm is extremely satisfied with this companies complete professional approach to everything. They have gone above and beyond at every step of the process. You will be 100% satisfied with their services too.

We are very satisfied with the service we have received thus far. Farrokh is always very attentive to our account making sure everything is going smoothly!

We have had a very positive experience working with Alert Communications. Dylan T. is my primary point of contact, and without exception, he is prompt and thorough in responding to my frequent requests for information, as well as friendly and accommodating. Great customer service.

I have been using Alert Communications for about a year and I am very happy with the service they provide. My account rep, Farrokh, is especially attentive when it comes to modify our customized program. He is very diligent and makes every effort to resolve any issues in a timely and professional manner. I highly recommend them!

Tom, Farrokh and their crew are terrific. Our integration was seamless. If we knew switching would have been that easy and a company that had all the services Alert provides we would have switched years ago.

The customer service is always great! you can always get on the phone with someone. They are not done talking to you unless they have solved whatever problem you came to them with involving your account.

Alert Communications has provided next level service for our firm. All staff have been very responsive and treat each call as a priority. Farrokh (our account manager) has always been available when needed, and answers any question I send his way expeditiously.

Bill Gray
Becker Law Office

All I can say is wow! They worked with me for month to get to a comfortable place on pricing. And their services is beyond great. I know because i've used most of their competitors. Do yourself a favor and pay a little more for them. Your client retention rate will go through the roof.

Alert always takes care of us, especially Francky. We change our schedule frequently, and they make it appear seamless. They make my job easier, and I appreciate all they do! Very professional and easy to work with.

Our firm recently started working with Alert Communications. We have never used an outside answering service before so we were unsure what to expect. Our experience thus far with this fine company has been really great! From the on boarding process to the integration of our phone systems, Alert's service and attention to detail have been excellent. The follow up and monitoring of our account by our account manager Farrokh Mokhtar is outstanding! Alert Communications has truly been a great extension of our office.

Great team there. Very responsive and flexible to your needs. I would recommend for sure.

We have been with Alert Communication for about a year now and have no complaints. The customer service representatives do an amazing job at screening the calls. They are very professional and courtesy to all our clients.

Support staff go up and beyond to make sure we have everything we need and are very accommodating. I am glad we choose Alert Communications.

Thank you to the entire Alert Communications team.

When I was told that my firm was switching our intake call center company, I wasn't too hesitant about the switch since I thought all intake call center companies were the same, but Alert Communications has taught me that there is a difference, and that is dedication to Customer Service, both on the calls with potential clients and dealing with the recruiting law firms. Alert has been more than happy to alter their system to our specifications and do not shy away from the work that goes into making the intake process as effective as possible. Couldn't think of using any other company now!

We've worked with Alert for a number of years and they've consistently provided us with reliable service and solid customer support.

We have used Alert Communications for five years and I couldn t be happier with their service. When we started with Alert, we had only two lawyers and two staff. Since then we ve grown to four lawyers and seven staff. Alert was a big part of our growth. They take all our after-hours calls and overflow calls during the day. They have always been responsive to our concerns, and they are willing to work with us to implement creative solutions to help us convert leads into clients. I would recommend Alert Communications to any law firm looking to improve the experience of potential clients and increase conversion rates.

Alert Communications and its team has been very helpful to our small law firm. They help us answer phones when we're out of the office, and they help us with different advertising campaigns. They also do a great job of leveraging technology and quality to follow up with potential clients.

We have been very pleased with the service with receive from Alert. Their customer support has been very responsive and easy to work with.

Alert Communications is not just an answering service, they are a part of our team. They will take the time to listen to your business needs and help out every step of the way. We have tried other services in the past but no can measure up to the dependability and success of Alert Communications. Thank You!

I'm third in command and help run a very large law firm with revenues that are well into the eight figures per year, and I personally have been using Alert for at least two years. They are not perfect, but they absolutely own up to issues and correct them. No company is perfect but (initially Ryan who was great too) Farrokh and Crystal have been pivotal in not only correcting issues but making sure that we get top notch service. It's people like them who make Alert the best service to use. We don't demand perfection, but we need to make sure they will fix issues. But since Farrokh and Crystal have taken over, we have been extremely satisfied with AC. They are responsive, take corrective measures, proactive, and professional. But the bottomline is that they are a great service to use. We love the fact that the AC agents are bilingual. We love the fact that we can depend on them 24 x 7. Every time I've called in to test how professional they are, they AC agents have not let me down. But I can't express how much I appreciate what Crystal has done, but now Farrokh has been the very best in getting things done for us. We've had multiple emergencies that had to do with growth and Farrokh was not only thorough but his support has been stellar. You can't get better quality and service than this team. I would highly recommend them and will not want to use any other service. We have been growing exponentially, and AC is absolutely scalable. Highly recommend. A solid five stars.

I have been using them to handle my incoming leads and I am very satisfied with their services. They go the extra mile to follow up weeks after to sign up undecided leads. I highly recommend them for your business growth.

Each time our staff reaches out to their team with a request, we hear back in such a timely manner. Our reps, Ariana and Laura are responsive, kind and such a pleasure to work with. Thank you for all you do!

I have been with Alert Communications since 2009 and the service has positively evolved since that time. Ariana, in particular, has worked closely with me, either in trouble-shooting issues or making positive suggestions which I have implemented. I am one of those customers who wants problems rectified "5 minutes ago" and Ariana has never responded in any way other than extremely positively ... and with a smile!

As a busy law firm with high call volume, Alert Communications has been a life saver! It is such a comfort knowing that Alert has our back when we get super busy and they answer overflow calls, or when we can't be in the office every hour of every day. Our Account Manager, Ryan Corona has always been ready to help us even when we have difficult and last minute changes. Thanks, Alert!

Excellent customer service and attention to detail. I especially appreciate that the receptionists speak Spanish. They have a wide variety of options, depending on the needs of your business and they are willing to work with you to figure out what options fit within your budget.

Prior to hiring Alert Communications, we were using an in-house voice mail system. At first, I skeptical hiring an outside service for our after hours and overflow calls. but from the get-go, I was very pleased with Alert Communications's professionalism and attention to our needs. Even the initial set up with our account manager, Brittney Ahearn, was painless and seamless. I did a lot of research prior to hiring Alert Communications. I am extremely satisfied with their ability to answer our calls within one or two rings, screen our calls properly and know when to patch a call through after hours and/or advise our clients on simple things like directions to our office and where to park.

Our law firm previously used a different provider for after hours and overflow call handling. We were not satisfied, and we switched to Alert Communications. Wow - what a difference! Excellent communication, top notch service, and not another missed call! We are so grateful to Alert! Truly outstanding and professional service! If you are looking for a more professional answering and intake center, look no further. - Otis

We have been using Alert for the past two years and are very happy with the services provided. They are extremely professional and understand the importance of client intake. I would not trust my business to anyone else.

Alert has been excellent; everyone has been friendly and professional, yet not in a contrived manner. Their process and systems work as advertised and the team stays in touch and follows through. They're very detailed and reliable.

We have used Alert Communications as our after-hours call center for years and I have nothing but the best feedback to give them (Especially Adriana who has always been amazing). They do whatever they can to make you happy even if it's outside the box/not what they usually do. We've looked at different options and tried different things and nobody has been able to match the quality of their customer service or the actual services they provide. Would highly recommend them to anyone!

Our law firm has used Alert Communications for our after hours and overflow call answering needs for a couple of years with great results. We recently began using Alert for our call screening and lead tracking purposes. I have been very pleased with the service we are provided. Whenever I need assistance with our business needs or have questions about our account, I have always been provided prompt response by Jenilee. I highly recommend Alert Communications for any law firm call servicing solutions.

Worth every penny. The Alert Communications team has done a great job handling our everyday calls.

Where do I start? On behalf of HLM Atlanta/Savannah, we have been with Alert Communication for about a year now and we have no complaints. They have always been thorough, flexible, and professional. The customer service representatives do a great job and we never have to worry about after hour calls. They handle all our calls in a timely manner and gather all the proper information. Our firm is truly happy with them and we look forward to a long-lasting working relationship. Thank you to the entire Alert Communications team!

We have been using Alert Communications for several months now. We have had a great experience from the start. Our account manager Farrokh Mokhtar has been actively engaged, professional, and wonderful to deal with. The answering service has been terrific. Highly recommended.

Ariana handled my account seamlessly. Professional, communicative and awesome all around. I have two accounts and could not be happier. Thank you for your assistance and quick turn around.

We switched from another service that was not answer our calls effectively. Alert service reps are highly trained and have the access to input new callers directly into our case management system. This allows us to focus on the best cases and existing clients, while not being disrupted to speak to potential clients that do not have valid claims.

Highly recommend Alert for any personal injury law firm seeking to increase their firm's productivity.

Excellent Service! Professional, Responsive, and Flexible. We highly recommend their services.

Amazing service. Dedicated to lawyer with a great quality of service.

We have had a very pleasant experience working with Alert over the years. I would highly recommend their services. Our account manager Ariana is especially great - she is prompt, on top of all of our needs and communications, and goes above and beyond to serve her clients! Definitely a great company to work with.

We have been using Alert Communications for several years. They answer our roll-over calls and handle our after hours calls. Regardless of date or time, they have been prompt, accurate and have provided great support to our firm. Francky will go above and beyond to make sure you get 5 star service!

Candace Mendoza is an extremely professional, responsible, and reliable representative and account manager! I would recommend her to many companies i work with for any answering service management, thank you Candace!!

We are very satisfied with Alert! They take care of all our incoming calls and their operators/receptionists are well-trained and courteous to callers.

Our firm has been using Alert Communications for quite sometime now. Francky has been our account manager and he has been more than delightful. He has been going above and beyond for our firm s needs. Going back and forth from the office has never been easier with Francky s help.

We've been using Alert Communications as our after hours receptionist for almost a year now and they're great. The setup was quick and easy. We are really pleased and happy with the quality of service Alert provides. Our Account Manager, Francky Reyes is incredibly attentive and helpful. We would definitely recommend.

Alert has been a huge help to our office. They now handle our after hours and overflow phone calls. This gives us peace of mind knowing that people calling are getting a live person on the line. Our account manager, Farrokh, has also been very helpful with any questions we have. Highly recommend them!

Alert has changed how we do our business. The cost effectiveness, the customer support is unparalleled not to mention, we get exactly what we are requesting. I would highly recommend to any company.

Alert Communication has been great to work with. You can rely on them to handle calls for your law firm.

Thank you Alert for a job well done and for making sure our clients are taken care of at all hours of the day. It is always appreciated to send off an email to your team and have a call back almost immediately each time. The speed of business in today's world needs more partners like Alert Communications. Thank you, Thank you, Thank you

Initially we used Alert for intake services. We were so pleased with intake services we transferred our afterhours answering service to them as well. We have absolutely no regrets on this decision.

Alert continually adapts with our firm's case load. They are able to follow very specific directions for sensitive matters without issue. I highly recommend using their services.

I hired Alert Communications to help with my firm s intake after dozens of lawyers, vendors, and marketing professionals recommended Alert as the best in the business. After two years as a client, I continue to be amazed by the quality of Alert s intake professionals, technical capabilities, and customer service.

We initially engaged Alert to handle after-hours calls, but we quickly realized that our firm and, more importantly, our clients would benefit from having their world class staff perform an initial intake on every incoming call. Alert is professional, responsive, capable, and trustworthy. Put simply, Alert has made themselves an indispensable part of our firm s infrastructure.

Perhaps the most amazing thing about Alert is that they bend over backwards to treat their clients well, even though they offer services widely known to be superior to the competition. My account manager, Candace, is an absolute delight and routinely checks in on our firm to make sure Alert is doing everything it can to help us succeed. Candace and I meet regularly to discuss how to improve our processes and give our clients the best service possible. With her friendliness, attention to detail, and relentless pursuit of excellence, Candace embodies what makes Alert so special. She is as vital to our firm as any of our employees.

Our experience with Alert Communications has been excellent. Everyone we have worked with has been so easy to work with. Setting up the system was quick and easy. The intake call handling is going great. Our account manager Farrokh is very responsive and handles all of our questions quickly and efficiently. We would highly recommend them.

I have used Alert for law firm phone services and client calls for nearly a year and am very pleased with the attentiveness to our account and the regular guidance on how to improve our utilization of the services. Nancy was great at getting us teamed up with our team and Farrokh got us going with a tight schedule. Farrokh has continued to proactively engage with us to refine and optimize the scripts and process for effectiveness and cost.
I anticipate taking advantage of greater breadth of Alert's services in 2021.

I have worked with Francky Reyes for few month and the service that I have been receiving is always excellent. There was one time that I had to transfer one of our cell phones to Alert Communication for Spanish speaking clients and the process was so easy and smooth. He is always very pleasant and eager to help! I would recommend Alert Communication to my friends and acquaintances at any time.

I switched my law firm to Alert a few months ago. Their service has been wonderful so far, I could not be happier. They are always there and they are the perfect blend of gathering all important information while not spending 60 minutes on the phone with the potential client. Their customer service is some of the best I've seen from any company. Highly responsive and my account manager, Farrokh, is the best. Very proactive and responsible, it's as if I'm his only account. I would recommend this service.

Alert Communications is rocking our 24/7 availability and has been so wonderful to work with! I can't say enough about Jenilee Ramos and the way she has been so attentive to our needs! Highly recommend this company.

Alert Communications has been handling our law office's off-hour phone calls for the past several months, and we have been very impressed with their service. Our account manager, Francky, worked very hard with his team to implement an answering system that met our firm's individual needs, and they are always quick to respond to any issues that may pop up.

Arturo F. has been an amazing Fitz accounting manager! Goes above and beyond everyday for our clients-always happy to make the changes we need and his response rate is AMAZING!

It is a pleasure working with Farrokh and the Alert team. They do an exceptional job on our client intakes, and keep us informed concerning all aspects of our account. They are always available and responsive to our questions and feedback, and frequently check-in with us to ensure they are meeting our expectations. I highly recommend their services.

We've used Alert for quite a few years now and are happy with their service. Our internal account rep, Adriana, is amazing to work with. Based on our experience, we'd recommend Alert for your call center needs.

Our firm has been with Alert for over 4 years. Nothing but stellar service from Adriana and the entire team. They are a true extension of our firm and I highly recommend them to any law firm considering outsourcing any part of their telecom or intake process.

Best service you ll ever find! Farrokh is amazing! He s quick to respond and will go out of his way to get done whatever it is that you need.
I absolutely love working with him and his company. Look no further, you will not be disappointed!

Working with Alert has really elevated our intake processes. Farrokh is our contact and has been nothing but prompt, informative and an absolute please to work with. Great team driven to help our firm succeed! Highly recommend!

Alert Communications takes great care of my callers 24/7 365! I have been a client for almost a year and they provide exceptional service. My Account Manager, Francky Reyes, is always quick to respond and ready to assist. I highly recommend Alert.

I am an attorney and current client of Alert Communications. My experience has been positive from day 1. Farrokh Mokhtar is our account manager and he is always responsive and a pleasure to deal with. The professionalism throughout the company has been top notch. Would recommend to any law firm.

I have been working with Johanna for the past 3 months since we switched to Alert Communications. Johanna is friendly and very professional.

Support staff goes above and beyond to make sure we have everything we need and are very accommodating.

We are now able to receive and service 100% of our calls and those who contact us by webform within minutes of them coming in all day every day. This ability has increased efficiencies in our processes that has help boost our conversion rate by nearly 50%. We enjoy working with John and Farrokh and find this partnership and much needed expansion of our intake team beneficial. Thanks everyone for your hard work and dedication to continuous improvement.

Our firm has been working with Alert for many years and believe they do a great job. Adriana Cortez is a pleasure to work with as she is always professional and prompt in her communication with our firm.

We ve been using Alert for over 6 months now and our experience with them has been Fantastic! Their intake teams capabilities remain unmatched. Our firm is truly happy with them and we look forward to a long-lasting working relationship. Our Account Manager, Farrokh is extremely courteous and provides top-notch customer service. We highly recommend Alert for your answering service needs.

The Alert team worked hard through the kinks to get us set up and are a dedicated staff of professionals. If you are lucky enough to get Francky Reyes as your Account Manager, know you will be in good hands. DKD Kreizer Law

Alert Communications has been serving and supporting our Law Firm for years. They are an extension of our firm, Wocl Leydon LLC, in every way and have done an excellent job interviewing and qualifying potential clients.They adapt to every changing need quickly and are an integral part of our firms growth.

Ariana and the guys over at Alert Communications are great! I have had several businesses and used many call centers over the years and they are by far the best I have worked with. I would definitely recommend them if you are looking for a solid answering service.

Truly amazing customer service! They are very responsive to all request and in over 10 years of being a client, they are basically family. The friendliest staff EVER! I would highly recommend Alert Communications for any business needing a top-notch answering service!

Our firm recently switched to Alert for our afterhours calls and we could not be more impressed with the professionalism and quality service that Alert provides. Would highly recommend based on our experience so far.

I am a solo practitioner without an assistant, and I've been using Alert Communications to track down Nolo leads. They are EXCELLENT, and typically get the prospective client on the phone within the first two attempts. I no longer spend time tracking down leads, they do all the work for me! The service more than pays for itself!

Alert has helped our firm on several projects now in various roles. We have been extremely pleased with the quality of work they have performed, the responsiveness we get, and the detailed updates provided to us. They have suggested methods also to improve processes.

Our company has been working with ALERT for years. Staff is very positive, patient and professional. I've only had good experiences with our account manager, Ariana Dixon. Responsive and helpful - everything you can ask for. Thank you for always being so accommodating.

We have used Alert Communications as our after-hours call center and we are very satisfy. Francky R is amazing and incredibly responsive he has accommodated every request we made to customize our account and truly working with us to provide the best customer experience to our callers. Would highly recommend them.

Alert Communications do a great job handling our account. We cannot wish for more professional, flexible, and thorough company. Farrokh is the best Account Manager ever! He always goes above and beyond! He resolved an issue with our telecom provider, which he didn't have to - it was up to us to sort things out. We've only been with Alert for two months but already look forward to continue working with them.

Rodriguez Law Group, Inc. a local San Gabriel Law firm, is so grateful to have found Alert Communications. Seriously a game changer. Cut out the expense of having a phone line, limited the need for staff inside the office, twenty-four answering service, intake assistance and so much more. Plus incredible customer service from Alert Communications makes them easy to highly recommend.

Francky R and I, as a new customer, both started at Alert Communications together! Francky, as our account representative, and me as a never before having used an after hours phone assistant. We could not be more pleased with the advantages this relation has brought to our business and how wonderfully Francky has brought me through the learning curve. Francky and Alert are the Best!

We use Alert as our call center for overflow and after hours. We have several accounts and Alert's team can script and customize our varied requests. Our account manager, Francky, is very responsive and goes the extra mile to make sure my requests are done and is very easy to work with.

Arturo Fitz and the team at Alert communications are some of the sharpest business professionals in the industry I have had the pleasure of working with. Quality intake and client communication are absolutely essential to our campaign success, and Arturo works very hard each day to make sure our clients are receiving the guidance and communication essential to keeping things running smoothly and making sure client return on investment from marketing is at the highest level possible. Arturo is a true professional, and his work ethic and great attitude are a huge asset for our company in helping to deliver the best results possible for our clients.

I have a small criminal defense law firm in Columbus, Ohio, and technology has changed how I operate my office. One of the changes I implemented was hiring Alert Communications to handle all of my incoming phone calls. I previously used answering services for after-hours phone calls. Alert Communications is superior to the answering services I used previously. They customized the call intake process for different types of calls, they schedule appointments for me, and they communicate with me regularly. My account manager (Farrokh) provides top-notch customer service. I highly recommend Alert Communications.

Shawn R. Dominy, Esq.
Dominy Law Firm, LLC

I really appreciate our rep, Adriana. Each time I've contacted her with a question or request, she's responded very quickly. She does all she can to ensure we have the right level of services to meet our needs. Thank you for making our jobs easier!