Ed Martin buick pontiac gmc Reviews

Everyone was so kind and the service manager helped me with my new fog light casing that had broken fire to hitting a bird. He was so kind and helpful.

Ed Martin Buick GMC is the best. Excellence in everything that you can imagine. I have been with them for three years now. This is the kind of place that you will find the ultimate customer service that you want.

Regards,
Ali.

Thank you Mr. Edd for the services you provided for your customers. We are so thankful to have been lead to your dealership.We received many emails from other dealerships ,but I am so thankful we choose you. Mr. Dennis went over the top for us..

Friendly people, well trained honest mechanics, very reasonable prices, I live 30 minutes away and have another chevy dealership just 7 minutes from my house but would never go eny where else.

We have just recently purchased our second Acadia Denali from Ed Martin. Love this car! So much room for our family, rides wonderfully. I feel very safe driving my family around in this car which is obviously very important. I also love dealing with Ed Martins dealership. Great people to work with throughout. We dealt a lot with Sam Alexander. He absolutely made our car buying experience so easy. He is very knowledgeable, organized, friendly and we feel he is very honest. He makes it easy to keep going back. I have also used the service department as well for my car maintenance. Once again, great service. I have never had a serious problem with my car. But I feel if I ever did, it would be taken care of with no problem. Great customer service.

Dennis and Doug were absolutely amazing. Very kind, helpful and accommodating. They both went above and beyond for me!

We have had a very good experience at Ed Martin Buick. Their service department manager, Amy, was very detail oriented and answered all our questions in a very professional manner. This is our first Buick and we were loaded with questions but she was persistent in providing us with all the information we needed. We would definitely recommend this dealership to our family and friends.

Excellent service and very trustworthy. i bought a used pre-certified 2009 pontiac solstice from Ed Martin online. i live in california so i wasnt able to test drive it or take it to a mechanic, big no-no's in car buying from what i hear. i messed up on some of the paperwork (fed ex through usps) and so the transaction took a little longer and the dealership was very supportive. the car was shipped to me and the total price without state tax was a little lower than expected which was a bonus. i've driven it over a couple hundred miles now and im very pleased with my purchase. it drives beautifully.

Everyone is so nice and kind. I feel like with every vehicle I have bought there, I have gotten a great deal and everything is priced fairly. I recently bought my first EdMartin Certified used vehicle and I have not been disappointed. Thank you Dennis for helping me find the best car and the best deal. Thanks to the service department as well for getting me in and out with my oil changes and other services to my car. Ed Martin is the ONLY name you need to know.

The PEOPLE are Xtra Nice ALWAYS - They Can have my $$ ANYTIME !!! WONDERFULL SERVICE Dept.

Nice and Courteous staff. Timely. Professional. Great Experience.

The team at Ed Martin Buick GMC is consistently professional and takes care of my car needs. Their no non-sense approach is appreciated as is their professionalism. I appreciate their honest approach.

Customer Service Rep was excellent. Very accommodating and easy to work with.

I had a great experience with Ed Martin GMC. I do my homework and shop multiple dealers before pulling the trigger usually. Ed Martin beat every other offer from the competition by $500. I love my new 2019 GMC 2500 Denali Duramax truck!

This is the fifth car we have bought from Ed Martin GMC Buick. Sam Alexander our sales advisor is always great and has our best interest and gives us the best deal possible. We also love the service personnel when our car is in need of professional care.

It just wasn't want we wanted and kind of blown off when we first called. It just wasn't a Chrysler dealer. I am sure they help many others.

Nice people. Beautiful car's. Everyone is so happy. And they didn't chase me down and bother me about buying a car. I love places that are helpful and not pushy

I purchased a Certified 2012 GMC Sierra 1500 with 13,000 miles when I went to pick it up it had hail damage that they tried to get me to accept that way. I told the salesperson I would not buy a 13,000 miles certified vehicle new to me vehicle with hail damage. The manager had already left and the salesman had to call him. Then when it came to the paperwork we had agreed to a total price out the door then they raised it $160. My father grew up with ed martin jr and sure he would be embarrassed with customers getting treated this way. Now they are fixing the hail damage and I have to make 2 trips because they couldn't get it all done and don't have another opening for 2 weeks. Make sure you check everything they will try to rip you off any chance they can to make more on you.

I only dealt the parts department but the experience was great. They didn't have a part in stock but was able to get the part within 24. Shout out to cory for the help!

Chris Evans an Todd where awesome to work with . They made everything fast an easy and got my wife an I a great deal ! I will be going back to Ed Martin Buick GMC for my Truck : ) in the near future ! Thanks Guys

My wife and I would like to thank the folks at Ed Martin Buick/GMC.We just bought a 2006 mini van we went with some set goals in mind. Our salesman Sam Alexander was very helpfull.

We explained our needs and goals he was understanding and did everthing he could to help use. We would also like to thank Brian Brosius for going the extra mile to get use the best deal possible.

I would recommend Ed Martin Buick/GMC in Carmel to my friends.

Thank You again !
Frank & Wilma

Would be 5 stars but I was told at checkout that the $10 off any service coupon I had couldn't be applied to the everyday low price of the oil change /tire rotation. She said that $10.50 +/- was already taken off to get that $49.95 price. She eventually gave me the $10 off and made it seem that she was doing me a favor. I think she was confused.

Last 3 times I had an oil change here I d drop it off before 8am and would have to call at 4:30pm to get an update. This last time they still aren t done at 5pm. And they picked the rescheduled appointment time. Zero communication from the service department.

Put it this way, better than Ray Skillman Buick & GMC.

I am going to repeat myself but it's worth doing. I find that Amy in the service department is amazing! She helped me last year with a huge issue after I bought my truck from a different dealership and she was once again very nice with my routine oil change this week. I feel like upper management needs to be aware of this so please let this be known to whoever it should be. Also, my oil change took less than 45 mins which is great for a dealership!!

Picked up parts and had keys made. Dave understands what great service is.

Fast and efficient! Very helpful and nice personnel.

One of the best car shopping experiences I have ever had. Jon (trade-in appraiser) and Tyler (sales) were absolutely tremendous to work with and were willing to respect my timeline and priorities throughout the process. They were patient and transparent and I could not have been happier with the communications with them. I ended up buying a different certified pre-owned vehicle from another dealer as Ed Martin didn't have the make/model I was looking for but all things equal I would have preferred to purchase from them. HIGHLY recommend this dealership.

Bryce Toll and Matt Steinbrink were really helpful in finding me the perfect vehicle that was within my budget. They explained to me some leasing options and next thing you know, I'm driving off in a brand new Terrain. I couldn't be happier! Thanks Bryce and Matt!

I recently purchased a new Lacrosse from Ed Martin and it was a very pleasant experience. I was greeted immediately by Robert Brooks, a salesman. He was very personable and energetic, and helped me out throughout the entire process. When I figured out exactly what Lacrosse I want, my price range, and what color I wanted, Rob searched for it in several states until he found it in Kentucky. As promised, it was the exact car that I wanted! Overall, I recommend this dealership to anyone looking to find a quality car.

Wow, A truly wonderful experience. The staff treated me like a gentleman from the moment I walked in the door and exceeded my expectations. Hats off! Thank you.

My Husband & I drove 2 hours to look at a used truck, we needed a bigger truck to pull our boat, the one we owned was too small. We didn't need anything fancy, we both have daily drivers. We were extremely low balled on our trade in! We were insulted by the offer we received. Our truck was in better shape than the one we went to look at, the sales managers behind the desks just looked at us and never once engaged we felt very uncomfortable, our salesman was working with another customer & acting rushed when he finally gave us that terrible offer!! It was an all around terrible experience! I wouldn't buy a match box car from them!!!!!

Great service! Oil change, tire rotation and complete inspection in less than one hour.
Carol was my advisor and did an excellent job. Amazing and FAST !! They even disinfected my car before and after service.

Bought a used 2010 GMC Acadia from this dealer last Monday. Noticed that when I hit a bump that the backend fishtails. So Saturday I texted the salesman about the issue who refers me to call the service department. They made me an appointment for tonight which is Monday evening (a week since the car left their lot). I was told that to start that my rear struts are leaky and need replaced for $468! They refused to cover the costs of this repair due to me not buying the extended warranty and because this isnt a safety issue ! My vehicle fishtailing isn t a safety issue ?!? They sold me this vehicle with leaky struts and refused to fix the issue! I could understand if it was three months down the road, I wouldn t expect them to cover the repairs but one week?!? They don t care about the quality of vehicle they sell as long as they sell them. Horrible dealership and I wouldn t recommend them to anyone! I will be sharing this with everyone I know and will continue to write reviews of this dealership elsewhere in the hopes that I can save someone else from buying a lemon vehicle from this dealership!

Eric was a true professional. They performed a thorough inspection and recommendations for my 100K service. Quick turnaround and my Traverse feels brand new. Best service in years...renewed my faith in having a dealership service my vehicle. 10 stars!!!!

I have never had such a smooth car buying experience where I felt like the dealership really cared about the needs of me and my family. What truly sets this dealership apart from the crowd is the all around level of customer service. The sales side of the business was great, but the shining star at Ed Martin Buick GMC is the service department! Tom and his team are truly the most caring and accommodating service department I have ever had the pleasure of working with. They really go above and beyond in comparison to any service team I have encountered. Honestly I have always had a bad experience with a dealership service departments when using other big name dealerships in Indiana, and felt like I was being taken advantage of... that could not be farther from the case here! I m not used to being treated so fairly by a dealership, but man am I glad my family and I found these guys. Without a doubt, we are Ed Martin customers for life!

Excellent buying experience. Ken was great to work with.

Service shop is top notch nothing unexpected very courteous capable staff

I appreciate the wonderful service I always receive from Ed Martin GMC. My service advisor (Carol M.) is always, always a pleasure to deal with.

The lady at the front desk was extremely helpful at all my visits at Ed Martin. She was very pleasant and courteous as well as finding someone to aid us in our purchase. Mr. Keith Baker was over the top in aiding us for the purchase we made from the very beginning and continued his professionalism through out the sale, A very good team player for you and seemed concerned to please his customer. His boss seemed to fully support Keith's work and was real nice to us as well, Ken Went. The financial portion was a slow process to get started because of several sales that day but when we enter that segment it went well also with Mr. Baker's assistance. Thank You all very much and we hope to return someday.

Last weekend, I purchased a Yukon Denali from Keith Baker. This will make the second vehicle I personally have purchased from this location, but the 5th from Ed Martin as a whole. My family has also purchased multiple vehicles from the Ed Martin dealer market, & the experience is always nothing from the best! They have always taken care of myself & my family, I never feel that they are trying to take advantage or "get one over" on me.

Keith was an excellent salesman, I would highly recommend going to see him if you are in the market for a vehicle! I look forward to giving them the opportunity to earn my business yet again, when I am next in the market for a new vehicle!

Grant

I had an Oil Change (2nd) with my 5,000 mile service. Took about an hour and 15 min.

Great customer service!!! I brought a car in for warranty work and the process couldn't have gone smoother. Service Rep. Brennan was on top of everything!

Everyone was very helpful, quick and friendly. Very satisfied with this experience

I always get the best service at this dealership service department. The employee's are respectful and kind. I give them 5 stars.

EMB was able to fit us into your filled service schedule to get a headlight replaced. We had a cross-country trip for a funeral service and we were able to travel safer thanks to EMB.

Our salesman, Chris Evans was amazing in customer service and knowledge. 5 stars all around for him!!! We were very pleased and satisfied with our purchase through him. He made our experience in purchasing our first new car excellent. Thank you!! we will for sure be back and send friends/family. And a special thanks to our finance manager who was also very helpful and understanding.

The whole process was easy. Tyler and Jon were great and did not put pressure on me for any part of the deal. I got the truck I wanted and it was not a stressful process.

We worked with Dennis McNamara. Dennis was patient and very professional to find the right vehicle for us. We highly recommend him to all we know.

This is our first experience with this dealership. Our sales associate Sam Martin made you feel like you were part of the family. Sam and Mark Higgins helped make this transaction as smooth as they could. They even delivered our vehicle to us and we live almost two hours away.

Great dealership with A+ employees

Amy is the best of the best! Service was done on time and early

Recently I leased a Buick Enclave from Ed Martin Buick GMC on Michigan Road in Carmel. Andy Cress and Rich Santomassino were the best handling my lease. They both answered my questions fully and made the process easier. I was pleased to meet with GM Ric McCoy and thanked him for the complimentary oil changes for closing the deal on this lease. Recommend this Buick GMC Dealer since I have done business with Ed Martin Nissan for many years! They took care of me then and now with the Buick Enclave.

They were able to get my automobile in very quickly and the shuttle service was able to drop me at work before my shift start over 20 miles away. Thanks!

I was very nervous and stressed about purchasing a new vehicle. I was dreading buying a new car. Rich talked us through the entire process, he was very patient with us--he spent about 4-5 hours with us. He made me very comfortable, he never pressured me or tried to sell me "extras." I am very pleased with my experience. I highly recommend Rich for your car buying experience!

Communication was excellent! Service was done well and in a timely manner

Odd, I didn't actually purchase a vehicle here, but that was circumstantial due to my work schedule. However, Zach, their GM, was absolutely amazing to work with. His communication style and candor are a rarity in this industry. I was looking forward to the purchase, but as one in finance, could not make it to their dealership in time to take advantage of the deals they offered at the end of the month.

Very willing and able to resolve a recall issue. Processed quickly the reimbursement for work done prior to the recall. They took ownership of the situation and got it done...I appreciate the "no hassle". Thank you!

The service department was fabulous...tire was going flat, called and drove in, waited less than an hour to get the nail removed, tire patched and had updates from the team all along the way. Amazing service as always! Thanks for always treating me like family.

I came into look at a new 2013 GMC Terrain. I told Mike Karpy, my sales guy, what I wanted and he was able to deliver. I really enjoyed my experience in the dealership. There was not a lot of waiting around and the paperwork process was a breeze. Thanks for everything!

Crooks. He sold my father a Yukon that had been wrecked, but told him it was never in an accident! After he brought it home, found a bent frame and the hood didn t even line up. The engine light never goes off, it has bad sensors for the air conditioning and 4WD, and the entire console for power windows popped off from the drivers side! The DVD system only worked the first week! These guys are criminals.

GM won't return phone calls or email once he makes the sale. Good luck getting anywhere with this place. Even if they might be right he refuses to talk to the customer.

I recently purchased a 2008 GMC Truck from Sam Alexander at Ed Martin Buick GMC. This is my fourth purchase from them and second purchase from Sam. If you want a good car buying experience go see Sam. He is extremely knowledgable and easy to talk to. Sam and Ed Martin have my buisness. I will not shop anywhere else! Go see Sam. You won't be disapointed!

Typical car dealership. Good friendly service department. Prices high.

Was satisfied with they're service! The best in town!

From the first followup call about my internet inquiry Anthony Bell made my first time financing a car far greater than I expected. We set up a in person meeting and as someone who is fresh out of college, still working on building their credit and has been denied before I only came in to discuss options. I didn't think anything would come of it. Mr. Bell however was confident from the very beginning saying "I saw you roll up in that taxi. I hope you know that you'll be driving home today". Very reluctantly that was what happened. From Mr. Anthony Bell to GM Chris E. Quillen, they made me feel appreciated and secure within my decisions. I highly recommend them!

Had some discrepancies and what I was informed of. Ie. Interest rate? Was not what I expected on paper

Bought my Acadia for peanuts. Best offers in the city.

Two all important words: HASSLE FREE! Nuff said. I will definitely be back!

I have purchased cars from Ed Martin Auto Group for over 20 years. The experience has always been very pleasurable from sales to service. My salesman, Dennis McNamara, has been wonderful to work with. Many times I have had questions regarding purchase or lease, model of vehicle and even service. He has always provided me with valuable information.
Recently I had service work on my Buick. I made an appointment and the work was done well and my car was even washed! The waiting area is exceptional with large televisions, water and sodas, snacks and plenty of reading materials. It has been and will be my first choice for sales and service.

Good experience, drove 2hrs to look at vehicle. They did a lot of work to have it ready for us and we ended up buying it.

A couple of trips to Carmel and several phone calls later, we purchased a Buick Enclave on Saturday, December 7, 2013 from Billy Fuller. We were very happy with Billy - he was professional, very nice, and patient. Never pushy and that is incredibly important.

My girlfriend and I were on our way to Kentucky from Michigan. Our car engine light turned on so I got off the highway and at a stop light the car seemed like it didn't want to accelerate. Shut the car off and turned it back on and it was fine. We stop at the hotel googled Buick dealers near us and found Ed Martin. Carol was one of the nicest people you would ever meet. Being far from home its hard and upsetting and scary for your car to break down but carol reassured us that every thing would be fine. I'm a firefighter I'm used to being a hero but Carol is definitely my hero. The best customer service ever. Taking us back to our hotel and picking us back up when the car was finished. Definitely recommend doing business with this dealership!

I love this dealership always friendly and fast service

Bryce toll was my contact. He was not my salesman as he didn't try to "sell me". He helped me purchase the unit I wanted. He was my adviser. He offered excellent advice on vehicles and options. He worked with me on pricing to make my purchase possible. You are lucky to have him on your staff

For the second time in less than two years, I went straight to Ed Martin Buick to purchase my new car. I wouldn't even consider wasting my time shopping other dealerships. The car selection is excellent and the entire sales team is superior to any other car-buying experience I have ever had. My second Buick Enclave in less than 24 months. Why? Because the car is absolutely terrific. Equally terrific is Bryce Toll - the sales representative that sold me my Enclave. I specifically asked for him by name because of the outstanding experience I had with him when I purchased my first Enclave. Bryce is knowledgeable and dedicated to making sure that his customer walks away with a memorable transaction. He is friendly, courteous and goes the extra mile to make sure everything is perfect with the car. Can't ask for much more than that.

Simple. Direct. Painless. Respected my time.

Thank you & Go see Chris Evans for all your sales needs!

Thank you to Todd in financing as well. Top notch professionals at Ed Martin GMC.