I hired Alert Communications to help with my firm ...

I hired Alert Communications to help with my firm s intake after dozens of lawyers, vendors, and marketing professionals recommended Alert as the best in the business. After two years as a client, I continue to be amazed by the quality of Alert s intake professionals, technical capabilities, and customer service.

We initially engaged Alert to handle after-hours calls, but we quickly realized that our firm and, more importantly, our clients would benefit from having their world class staff perform an initial intake on every incoming call. Alert is professional, responsive, capable, and trustworthy. Put simply, Alert has made themselves an indispensable part of our firm s infrastructure.

Perhaps the most amazing thing about Alert is that they bend over backwards to treat their clients well, even though they offer services widely known to be superior to the competition. My account manager, Candace, is an absolute delight and routinely checks in on our firm to make sure Alert is doing everything it can to help us succeed. Candace and I meet regularly to discuss how to improve our processes and give our clients the best service possible. With her friendliness, attention to detail, and relentless pursuit of excellence, Candace embodies what makes Alert so special. She is as vital to our firm as any of our employees.