Al Serra Chevrolet Review

Tim McDonald and Al Serra continue to operate in excellence. This is my 4th lease with Tim and each time the deal is done in a day. When I come to take possession of the vehicle the process is quick and efficient. This time we completed the process within 30minutes! I also had a tire replacement recently with Mark at the Buick service center. We were unable to patch my tire and he was able to secure a comparable loaner to my Traverse and fix my tire. Thanks Mark!
I could not be happier with the payment within my budget and with more options on my new Chevy 2020 equinox.
I would encourage gm financial to look at their tier rating system and consider some sort of rebate, incentive for those loyal lease members like myself who are going on more than 36 months of consecutive in time payments.

Thanks again Tim and Al Serra always top notch!

Absolutely the best team of professionals! Certainly a pleasure to work with during the lease of my new vehicle. I highly recommend them to everyone I know that is looking to buy or lease a new or used vehicle.

I had a great experience at " The New Car Chevrolet " Al Sera Center After taking delivery of my used Impala I went down to the " New Car Cevy Center" Where I was sent to get my second key pad !! I was greeted at the door by Christian. She was amazing took my car and helped me without blinking an eye,I also was greeted by New Car Sales Mgr Lance. I had also been introduced to Eric in sevice- outstanding man!!! I have bought cars from AL SERA CHEVROLET FOR YEARS!!! I also send many customers to them!! I will continue to do so in the future!! I love the " New Car Chevrolet at A Sera

Bryan Pullen went above and beyond. He was always responsive and polite. I had a vehicle in mind; come to find out GM didn t make many models in the configuration I wanted. Bryan went above and beyond and searched until he was able to acquire one. Hands down, best salesman I have ever worked with.

Great! Jacob got me in right away and the service was super quick. He was very professional and kind!

Not happy at all!! I bought a used car almost a year ago. Only 1 day after I bought it the check engine light came on. So I brought it back. To just have it checked out and to make sure it wasn't anything major. And they didn't wanna do anything at all not even look at it till I went to a manager and said I don't want the car. They looked at it for maybe 5 seconds and and said it was nothing. Which made me even more angry. Because why else would the light be on. Almost a year later the car starts acting weird. Hard start and some times not starting. So I take it back to have them look at it. Again they barley look at it and say it's my MAS. And tell me it would be $270. I tell them no cause I could just do it myself for $60 and under 5 minutes. They still charge me $100 just for looking at it. Which I understand. But when I replaced the MAS. it's still doing the same thing...

We had great service at Al Serra in Grand Blanc. Our salesman Jeff Saber is awesome. He took such good care of us. I would recommend the dealership and Jeff Saber to anyone who is in the market for a car. Sue Davis , Waterford

Steve Carnes is the man!!! This is my 7th vehicle I have bought from Al Serra. I was over in mileage by 65,000 miles and he was able to work the perfect deal in order to keep my payment the same and get me what I wanted. Need I say anymore. Don t bother going anywhere else and make sure you ask for Steve.

Eric Boitas at Al Serra Buick service was efficient and polite and friendly. I was in and out in less than an hour. I would recommend Eric highly.

There for an oil change $14.00 synthetic oil is $29.00. very nice people take all types of makes call for appointment today.

Joe was extremely helpful. Walked me through everything and made getting my new lease a great experience.

Great place to buy a new vehicle, salesman Brian Miller is wonderful to work with !

Worked with Josh Deshaw. Great experience, was in and out with a brand new car in less than 1.5 hours. Very welcoming and a huge lot of cars. Would highly recommend working with Josh if you are looking for a great buying experience.

I went in for a 4 wheel alignment on my daughter's car. After waiting for an hour and a half, mind you I had an appointment, they still hadn't started the work! I was taken out and shown things preventing them from doing the work. I decided to take the car and do the work myself. As soon as I told them I'd have to bring it back, they then spring on me they were going to charge me a half hour labor charge, even though they didn't do any work on the car! So with an absurdly long wait time and unauthorized charges, they have lost me as a customer. I have purchased 2 cars from them in the past, and had other work done there, but they will never get another dime from me.

I had an appointment for an oil change. Vehicle was taken immediately and in 30 minutes it was done. Great job Al Serra Chevy!

Took my vehicle to Al Serra because I needed to take it to a dealership to get a wiring situation repaired on my towing system. I figured it would be a simple fix. In the end, they had my vehicle for two days. It took them 6 hours to find the problem and cost me close to $400. I never had an estimate and was not shown exactly what they did to fix it. I still have problem with my cruise control that I declined to have them fix because the up front estimate was $100 just to look at it. In the end, the wiring problem was blamed on the business that installed my towing system even though it worked for three years. Even though everyone was friendly, I am not happy with the service that was provided. I guess I am used to being shown what needs to be done and how much it is going to cost instead of being handed a bill and expected to pay it blindly. I guess I will just have to look for a different dealership to work with if my vehicle requires a dealership to fix it.

The salesman was both knowledgable and friendly. He worked with me with care and compassion. He listens to my requests and found me a perfect vehicle.

From the moment I walked into the doors of Al Serra I received nothing but clarity, understanding, answers to my questions and satisfaction!

Brian Miller, our sales person was exemplary in his care of our two car trade in for two new Equinox s. He was kind, friendly, knowledgeable and helped in every way. Our family has now purchased 5 vehicles from Brian and we will continue to do so in the future. Our purchase and lease went smoothly and quickly.

Tom Muldoon is an awesome sales man!!! This was the first stop we made, so I really wasn t expecting to find The Car . Tom knew right what I was looking for!! The 4th car I test drove was it!! Super happy with it and happy that we decided to go to Al Serra!!

Tasha was Good, very informative. She was not there for my check out and I wasn't given an itemized list with my receipt of what was repaired. My car isn't making any noise any more so that's a plus.

Awesome service! Love my truck Greg Winnie always does us right I will definitely purchase my next truck from him!

Mark Brann is the best! Very nice & professional!!!

The service department always has some lame excuse why the vehicle is not ready when promised. If you must take your vehicle to this dealership for service give yourself, extra, extra time so you are not late for work or your next appointment.

A very smooth and pleasant experience. I am a repeat customer and will continue to do business here! The sales staff is great and prices are right with a huge selection to choose from.

Most of the time I would give them a 5 star rating but recently I had a brake issue with my vechicle and took it in for service. After a $1200 front end brake repair I had another brake problem where one of my brake lines broke. I took it back in for service and I was told it would be $2200 to replace all of my brake lines. I explained only 1 brake line had broken and how much to fix just the 1 brake line. I was told they would not just replace the 1 brake line so I declined the $2200 repair and took the vehicle into a local small business repair facility. The total out the door repair cost was just $200 and they replaced 3 brake lines not just 1. Totally disappointed by this single experience and my advisor Eric.

I always get the best service at Al Serra Chevrolet weather it's buying a car or having service done they are my one and only choice hands down! Robbie Robinson is the best salesman too he always takes the time to show me all the features the car has to offer and is very fun to work with!

Tim McDonald was our Salesman,whom we had never met before. He did an incredible job, explaining all our options, and making the process enjoyable and very easy. Cannot say enough of how professional, and courteous he was.Will definitely recommend him, and your dealership to others!

Jason Donaldson worked diligently and fast to get my car! I absolutely love my car. The process went so smooth and was stress free...thanks Jason!
Small side note: I had not so great credit and he found me the best deal with an affordable monthly car payment. I couldn t be happier.

My recent experience with John Peera at Al Serra was great. The process was extremely smooth, no pushy sales tactics, extremely happy. We will be back because of him.

Awesome place to go. The sale rep are fantastic people to work with

Had a great experience choosing and purchasing my cruze! This was my second automobile I've purchased at Al Serra. Don Zimmerman is an excellent sales man, he made the whole process so quick and easy!

The salesperson made the experience a pleasant situation. He was very thoughtful and answered all of our questions. I will definitely buy from Alserra again!

Still have the same problem, but afraid to take it back because it will cost me more money. Already paid 3300 for engine replacement and then 350 for thermostat housing replacement. The car is still blowing cold air when it's sitting still.

Very easy process from beginning until end. The price was clear and the car was exactly as described online. I appreciate that Al Serra allows their sales team to do all of their own paperwork. It eliminates unnecessary time at the dealership. We signed the documents in less that 20 minutes!! I will definitely return to Al Serra for our next vehicle!

My husband and I had 2 great experiences getting new vehicles with Jason Donaldson! We can be pretty indecisive, his patience didn't falter at all. He put in the time and effort to find what we were looking for within our budget. We plan on working with him again when our current leases are up. We most definitely recommend him!

Great Place To Buy A New Or Used Vehicle At A Reasonable Price.

David Garr and Cooper were awesome. I appreciate everything they have done. I would recommend to all friends and family. Thank you

This is the second time I've bought a car from Mark Johnston at Al Serra. I'll never go anywhere else. Car buying used to be very stressful to me. Mark makes it simple, easy, and pleasant. I can't praise him enough.

Great experience again! I have leased or purchased several vehicles from Glen over the years and he has always done a great job!

Jared D. did a great job for me. I was in a lease that had 16 months to go but I was WAY over mileage! Jared made the transition from my lease to purchase flawless!

Kind and courteous service. Fast service. Great Job James Marchetti!

Everyone was terrific and it took 45 minutes to change oil and rotate tires

i had something done to my 2002 jeep and they treated it with the respect they would to one just off the line. i've never seen such an immaculate auto repair place. the people were great, very little waiting, good fresh coffee, comfortable chairs. beautiful showroom added to to the ambiance. actually enjoyed the wait. impressive!

I enjoyed working with Mark in making this purchase. He provided the information I needed efficiently and honestly. I was impressed how he handled all the paperwork guickly and in a manner so that I understood what he was doing. You are lucky to have him representing your business.

Cal Seasock is the best of the best. Works with you to get exactly what you need for the best price possible. Gives a personal touch to the car buying experience. His professionalism and knowledge of his product offerings went above and beyond my expectations. I ll be an Al Serra client for years to come!

This was by far the best experience i have ever had, no hassle at all! And very quick, Tom Muldoon made my daughters day she loves her new car! You guys are the best with all this corona going on we felt very safe and were very please with there service we will definitely be back

Tim Edwards was very patient despite the day and time ( Friday after 7 pm).He did a geed job and I would recommend him to anyone.

Had a wonderful experience here last Friday. Got exactly what I wanted. Jason was very helpful and was in a wonderful mood the whole time. I am extremely happy with my new car!!

Car: 2014 Impala LTZ

Reason: Oil Change and Tire Rotation

Pros: Free of charge for purchase of car.

Cons: Wife and two kids went to get this service done. Both Kids under 3. She elected to wait in the waiting area while the service was completed. While entertaining the kids for over 2 hours, she decided to see why it was taking so long. The tech said he "called her name" in the waiting area, but neglected to check the waiting area where a woman with 2 toddlers would be waiting. Also, the service tech failed to try another method, a simple phone call to tell her the service was done. So instead of doing "something" he elected to do nothing to solve the problem or inform the customer the work was complete. It is important to note, we are talking about an additional 75-90 minute wait due to poor customer service with two kids under 3.

Unfortunately, there is more. When rotating tires and doing the multi-point inspection, I am willing to bet tire pressure is a factor. So imagine my surprise when I make my way on a business trip and find my front drivers side tire is sitting at 38 lbs and the rest at 30 lbs (appropriate pressure)....you are better than this normally. I hope this is not the new norm.

I had a great salesman with this dealership, unfortunately, I ve had a terrible experience with service and I ve been told there s something wrong with my car, with no explanation and the young man refused to actually look at it, but pour some oil into my car and told me to have a good day. My car is still having the issue it had before my visit. The same car I just bought 4 months ago...

Super center design. At 6 quick lane open ready to go. Clean neat set up. Some confusion trying to park for pick up

Jeff Saber is always a pleasure to do business with.

They made it easy to pick out a new car and process the paperwork

Nice clean waiting area and employees seem nice and friendly.

Very polite and thorough info to me! He always got back with on a reasonable time. Gives me updates.

Great Employees/sales team and Great Deals! Awesome to be able to shop locally and receive such great service!

Thanks everyone at Al Serra

Came and today for a simple oil change.. I have an 8 ply tire 80PSI they lower my tires down to 35PSI doesn't make any sense

We love Al Serra and the service we received from Robbie Robinson when we leased our 2015 traverse... We will be back!! Thank you

Make sure your sales advisor is Kristen Smith! She s the best!!

Very happy with my service advisor, James Marchetti. He went over every issue and identified the cost of each necessary repair and scheduled maintenance items before proceeding.

I had a scheduled oil change. When i arrived they were running about an hour behind. I went to the lounge area and the time flew by. The atea was comfortable and clean.

Very helpful and kind staff greeted me and gave me a free loaner while my vehicle is being serviced, Well cannot say much for mechanic, besides the recall I had a slow leak in one of my tires and when I looked at the pressure the next day I had to go put air in my tires! Also thought they would of sprayed down my car but I guess they don't do that.

The sales man Scott Good was wonderful... not only was he friendly and very help... when an issue came up he reached out to me and made sure it was handled properly. I would definitely recommend you see him when going car shopping!

1. Getting frustrated with recalls on my last two Silverados. Usually takes two trips to dealership to resolve problem. First to confirm that my vehicle needs the fix and second to fix the problem. Why not determine need and fix the problem if needed on the first trip.
2. I do not like being told I "need" to have a service done that the owners manual says does not need to be done. I was told I needed to have my transmission serviced on a recall visit with 26,000 miles on the truck. Owners Manuel has it done at 45,000 miles. when I questioned "need" I was told that when my VIN was put into the computer, it showed I "needed" to have my transmission serviced. Similar to changing oil every 3,000 miles when OM refers to the VIC which shows the life of oil based on RPM. This is usually around 6,000 before it gets to the 25% remaining oil life. I also do not like the fact that on the bottom of the check in statement when you decline unneeded service, it has this statement, "Customer declined service" That statement does not show up on final bill. It is a subtle form of intimidation.

I've had nothing but pleasant experiences every time I go to al serra chevrolet great customer service especially from our long time salesperson Kristen Papatheodore.

This was easily the most fun I ve had buying a car, and I ve been doing it since the 80 s. John Peera is one great guy. He has fun selling cars and it shows. I like the no haggle approach Al Serra has.... one low price take it or leave it. I traveled 80 miles to buy the Corvette here, and I would do it again in a heartbeat. The car was perfectly detailed and a full tank of gas. On my way home a check engine light came on. John said come back and we ll fix it .They took the car right in and fixed the small issue without hesitation. Thanks again John!

We always have the best experience with Al Serra when purchasing a new car or if we need service! The sales and service staff always treat us as if we are their only customer. We love Al Serra!

Our salesman John P. was excellent in getting our deal done. He went above and beyond to get us taken care of. He was on his job.

Had the car we wanted, was a fast process, couldnt ask for more

I wasn't referred to Karla by no one, we just happened to be welcomed to the dealership by her. After buying our first vehicle, I knew exactly who I'd be going to visit to purchase a vehicle from. Karla is very friendly, honest and makes you feel comfortable know she will do everything she can to assist you in finding the right vehicle! I'd recommend her to anyone looking for a new or used vehicle.

I have purchased or leased 4 cars from the dealership . After the first expiernce w/ Al Serra , I knew that I would never car shop anywhere else .Every staff member is excellent .From the service department & body shop everything is perfect .The sales staff are exceptional . A special heads up for Jim Purves . Professional, Personable & knowledgeable in all makes & models . It's a pleasure to deal w/ him & his crew . Thanks , Steven R. Long

We use these guys for oil changes and tire rotation. The staff is friendly and helpful. They have a nice waiting room with coffee and water as well as a television. Highly recommend Al Serra.

Chad Phillips is located in the CHRYSLER Dodge Jeep Ram building. However, he found me the best deal available and got me into a 2018 Malibu under budget. The process took about a hour from start to finish. I highly recommend Chad Phillips and Al Serra. Thanks Chad see you in two years.

I took my 2012 limited edition dodge charger into the body shop to get a scratch on my right passenger side fixed and my rear bumper replaced. It literally took them three tries to get the problem right. Upon picking my car up the first time I noticed that they did a horrible job I had DEEP circular wheel marks in my newly replaced bumper, the side of my car had hair and air bubbles in the clear coat, and my car was EXTREMELY DIRTY. I made the manager aware of the situation and he bent over backwards to help me and said he would fix it. Unfortunately good customer service doesn't ensure a "good" job. When I came back to pick up my car I noticed "the same damage." I then decided to leave and that I didn't trust them to touch my car again. About six months after my service work was completed, the paint and the clear coat started to chip on my bumper leaving me no other choice but to return and have them fix it. They called me to pick up my car and yet again I noticed DEEP wheel marks in my bumper and a HORRIBLE PAINT JOB. It was so bad that I asked one of their employees (just from looking at my car) if he knew which repairs I had done. He instantly responded with the bumper and said it was noticeably different from the rest of the car. At this point I was feed up and extremely angry and walked the manager through every problem (ONCE AGAIN). After a couple of days my car was complete and yes, they did do a "better job" than previously but I was definitely not a 100% satisfied as I STILL noticed imperfections. I have done business with them PLENTY OF TIMES and this will definitely be the last! I would NEVER RECOMMEND them for ANY TYPE of body work! Excellent customer service, horrible work PERRIOD

Great service, they don't force you into anything you don't want to do. Quick and easy buy for my new truck

I had a lot of worry and was very nervous about financing my first car, but the salesman that I had spoke to, Adam Griffin, had eased my worries and made it easy and fun. very professional and you know what your getting into from the start. 10/10 world definitely recommend going here from the experience I had

I traded in my 2009 Pontiac Vibe for a 2015 Camaro which is beautiful with no problems yet , for my Vibe the dealer shows me a screen which I see what he says my Vibe trade in value at $2,000 and some change but the dealer says he will give me $5,000 for my trade so think this is okay. Come to find out after the deal is made and I am at home I look on the internet for myself on Kelly Blue Book I see a price of $5,800 as trade in value plus I work at Flint Auto Auction and my same car but in worse shape and a year older sold for $5,600. These bits of information grinds me because I feel a illegal scam has been made because he showed me a page that looked just like KBB page but with a $3,000 negative difference for trade in value than the one I checked for at home later the same day, are you guys using a self made up site to give disimformation which would be illegal and either way you talked me into giving you my car for even less than auction price.

Great experience turning in my lease and getting a new car! Jared was incredibly helpful and has stayed in contact to make sure I m happy with my new car! He went above and beyond to make sure I got the car I wanted. I will definitely recommend Jared to others and will be back in the future!

Don was very pleasant to work with. No hassel, no haggle, straight forward from start to finish.

Have been doing business with Al Serra for the last 8 years. I just leased my third truck from them. Good people!

Just picked up our 2020 Equinox. We were worried about how things would be handled in the middle of a pandemic. Our experience was effortless due to the professionalism of our salesman Joe Abbott.

During this time of quarantine and craziness, the Al Serra team not only stayed in touch but delivered a new leased car to my home. Thank You

I was in the hospital,my Salesman came to the hospital to do the paperwork.when l got out he brought my new truck to my home.what a great help

Very impressed with Kevin in online sales. Ordered a truck from another state and he handled everything. Very Responsive! Genuine Great guy!

Great sales team and always a variety of cars and trucks to choose from.

My wife and I have bought or leased several vehicles over the years from Kyle Odglen at Al Serra Chevy. Kyle has always been a class act and has always worked with us to find the best option available. Our most recent experience was no different. Kyle is an exceptional associate to deal with and we would highly recommend him and Al Serra dealerships to anyone. Our experiences with the service department has also always been incredible. The whole dealership gets a 10/10 based on all of our visits!

This was my first experience buying a car from a dealer and I loved it! It was not at all what I expected
ThankYou

I ve dealt with Jerry Parker for many years and have recommended him to others. He is the most honest sales person I ve ever met.

One the best places around, answers all your questions and will help you no matter how long it takes