Al Serra Chevrolet Review

I appreciate Ethan s excellent customer service & he always makes sure I have a positive experience when I bring my car in to be serviced.

The best! I ve never met a sales man that made me feel so safe and secure about my sale. He wasn t pushy, he listened to all my needs and wants in the vehicle and even when I had minor problems he took care of me with no problem. Great service!

I have been having my car serviced and repaired through Brian at Al Serra for several years. The service has always been on time and done with professional courtesy by all involved (esp. Brian).

Tom Goodwin was a fantastic salesman at the Chevrolet Dealer. He went above and beyond for us on the purchase of our new vehicle. He provide the highest quality of service for our deal. I would highly recommend him for anyone looking to buy a new vehicle. Again thank you Tom for your outstanding hard work you provided for us.
Michael McCoy

xlent service,would have liked to keep that nice loaner longer (new 4x4 Silverado) but our exquinox was done in one day.

So helpful and supportive of me and my needs. Took time to go over all options and helped me get the car i wanted

Great dealership !! Salesman Jim Papatheodore is the best !!

I was treated great took time to explain things I didn't understand would recommend Tom to anyone wanting to buy a used car

Salesman was knowledgeable regarding different models available. He was polite & offered beverages. Was not 'pushy' at all. Told him I would get back with him and he was fine. Made a decision over weekend. Went Mon. to look at dark charcoal Malibu. Test drive was fine. Made the leasing process go smoothly.And the car was ready to go! I like my Malibu alot. Overall a pleasant experience

Karla Burza is an excellent sales rep. In and out in 30 minutes. Would highly recommend!!

Gregg is a awesome salesman and gives you the best deal. Love my Equinox !!!

Glenn did not hesitate to work out a deal I could afford. I told him where my limit was on a lease payment and he delivered. Will call him again when my lease end comes up.

Larry Logarta was my service rep. (3) words, Excellent, Excellent & Excellent service.

I had a hard time wrapping my head around the level of professionalism and customer care I experienced at Al Serra, Grand Blanc, MI. This facility should serve as the model and/or standard by which all customers are handled. THANK YOU!

I got an amazing deal on a new Blazer here this week. I worked with Derek Suttle. He was very informative, kind, and helpful. He was not at all pushy. He made the process simple and efficient while being respectful of the CDC no contact guidelines which make the car buying process a bit different than usual. Very happy with my salesperson and my new vehicle!

We have dealt with Jeff for over 10 years and at least 6 leases. He is very knowledgeable about all GM products and knows what our needs and wants are. He is also able to get us the best deals at the time of purchase. He is also a very pleasant person to talk to.

I would Recommend Josh Deshaw for your vehicle purchase tell him what you want and he will find it for you no pressure sales exactly what I like. In and out!!!

Al Serra did a fantastic job and especially Sales Associate Tim Macdonald. They worked within my budget and beat their competition to get me into my new Silverado. This is my 3rd vehicle I have purchased from Tim and each experience is always effortless on my part and I feel I get the best possible deal.

Thanks Tim!

Fast and convenient sales and service. No nonsense is what's needed in this day and age... Al Serra GMC has delivered that to me twice. Will be going back for my 3rd car through them when the time comes.

Robbie Robinson and Derrick Suttle were outstanding to deal with. Great guys who exceeded expectations

My experience at Al Serra with salesman, Ron Allen was terrific!! He works hard to make things happen for you. He is a honest man and puts any fears to rest. That is why I went to Ron for the second time. I turned in my 2014 Chev. Cruze leased car and got a new lease, a 2017 Chev. Cruze I always worry about cost and Ron works his magic. He is a no nonsense guy. He is in the Used car building. Look him up whether looking for a new or used car!. He gets you what you want and need.

Went above and beyond, to make sure I got everything I wanted. Very good experience.

An amazing place to get a car i was in and out with in 3 hours driving my new car

Jared was great. My sister and mother initially were the ones who got into contact with him for my 2020 Chevy Trax. We contacted him on a Wednesday and I was able to drive off the lot that Saturday. Best experience buying a car!

Tim MacDonald took GREAT of me and got me more truck than I was seeking for what I expected to pay for a lesser truck. Found a truck for me nearby, got it, serviced it, installed special order parts and delivered it in about 48 hours. I'm pleased!

Love Al Serra. I would not go anywhere else! Kristen has been wonderful :)

Great Service. They have an awesome used car selection. R. Scott was very helpful and friendly. I highly recommend going here for your next vehicle.

Jon Paris and Jon Williams were a big help! Thank you for helping me purchase my new vehicle.

Tasha Johnson was great she helped me retrieve my Chevy reward points off my phone for me. I would highly recommend her for any service. She was very friendly and polite and also she follows up with her customers to make sure if they ever need anything to please contact her anytime. I find her very professional and would like for her to take care of all my needs from now on. Thank you Tasha will see you again soon. Tasha is great but I dealt with Mark Brann this time around amazing

Our salesman Scott was very nice and very helpful. He found a great little car that met our needs and the whole experience was easy....and quick. I would definitely recommend Al Serra and Scott to family and friends.

We had a very positive experience with the friendly folks at Al Serra. Our salesman, Don Zimmerman, found us the perfect car, worked hard to get us the best deal and was respectful of our time. We couldn t be happier with our new Equinox and the service we were provided at Al Serra Chevrolet!

HUGE THUMBS UP, HIGH FIVE, AND CHEERS to Naomi and the service team with Al Serra. Best service experience I have ever had with a dealership, and they really came through today in helping me out when the very Chevy dealer downstate in my hometown that I purchased my car from turned their back on a service issue. This was by far the friendliest experience I've had in a service lane, and will be returning for future issues.

I will be returning for future vehicle purchases, as my experience today with Al Serra makes me sorry I bought a car anywhere else.

Thank you!

Josh was a great sales adviser. He was on point with information and pricing, was very detailed in the information he provided and was top notch at explaining lease deals to a new leasee. Id definitely be referring friends and family.to Al Serra based solely off my experience with Josh

All my experience with Al Cerra Chevrolet was excellent.

2nd. car that I've bought from here and they have always treated me with great appreciation.Five star they're well worthy of. Not to please with the pop corn isssue while waiting on my oil change

Derek was eager and enthusiastic to assist me as soon as I walked into Al Serra. He thoroughly discussed all of my options and educated me on every step of the leasing process which made me feel comfortable and reassured about my decision. Derek is very knowledgeable, easily available to communicate with, and I look forward to working with him in the future!

They really need to figure out a better system for covid. Other places have appointments to limit persons and other ways to help prevent the spread of covid. But these people have everyone stand outside the entire time you are talking to the sales rep. This makes it hard for the sales rep as they have to remember everything on all makes an models without the aid of a computer. Kinda sucks

Went in to get oil change only. All things were working on my Traverse as noted by check in guy. When I got it back after oil change the right front headlight was not working so they told me but would not fix it.

If I could give zero stars for question #1 I would. Extremely dissatisfied with the Chevy dealer, after discussion with the owner, he sent me to Buick/GMC dealer where they took ownership of the poor workmanship and attitude of the Chevy service advisers and turned the situation positive, I walked away very satisfied. The Chevrolet technicians are dishonest in fear of having to pay for damage and the advisers don't side with the customer at all and are just flat out rude when confronted. As stated above: Chevrolet dealer - 0 stars, GMC/Buick - 5 stars, never again will I step foot in Al Serra Chevrolet.

Good quick service recently for a poorly running engine in my 2012 Traverse. Replaced throttle body and car is running like new again. Courtesy shuttle was quick, clean and on time for ride home and back to dealer at completion of work.

Kyle at Al Serra was fantastic from the moment we sat down. He talked us through options, worked with patience and consideration for our needs and found us the perfect car for our budget. It was careful and intelligent service and we'll call him the next time we're buying a car.

i just stopped to pick up the sec of state temporary tag and registration but was satisfied completely....thank you Greg W

Both Jeff (Sales) and Bill (Service) were very supportive and accomadating. They found the issue and fixed it in the same day, provided fast communication and even recommended and completed needed service with in the afternoon.

Thanks Guys!

Jeff is the best! He is on top of all your needs. He will always find you the best deal and locate the vehicle you are looking for.

Jerry did a wonderful job helping my mother through the decision making process and afterward. She will definitely work with him again!

Kyle O is the best salesman's hands down. He went out of the way to make sure I received the best deal possible. 5 stars as always

Robbie was extremely helpful in helping me find exactly what I was looking for with my price range in mind. He did everything he could to keep the price down and I really appreciate it! I was able to find what I was looking for within an hour and I was able to pick up the car the next day!

Jason Donaldson is awesome!! I contact him exclusively for all auto purchases, starting back when he was a sales advisor at Honda. You will never feel any pressure from Jason, only a warm, friendly smile, and whatever information you are seeking. He makes himself easily accessible, and we have communicated many times through text, email or phone, whichever is the most convenient. His true goal is only to help make the new or used Chevy (or any other Al Serra brand) car purchase/lease process, as enjoyable and painless as possible. All of your questions will be answered thoroughly, and the process will be efficient and seamless. He's one of those guys with an infectious happy/smiley personalities, so you can't help but enjoy working with the guy:) We will definitely continue to recommend, support and utilize Jason for all of our car purchasing or selling needs.

Took my Chevy equinox in for general service set up appointment prior to going with Brian in service department. Arrived at my scheduled time greeted professionally by Brian, he gave my a time they would be done then offered courtesy van to drop me off at shopping area across the road. Shuttle driver Larry was very cheerful to me and another customer. Brian called me on my cell had my vehicle done ready to go in stated time. He gave superior customer service, friendly, professional and excellent time management.

They were nice and knowledgeable about the product that they were selling and was fast to get things done.

Answered all my questions in a timely fashion and was able to get me out of a lease and into a vehicle to fit my needs! Tom was GREAT to work with!!!

For a drive in repair they treated me great. They fixed up my car and gave me great follow up advice for my repair issue. James Marchetti and the rest of the rest of service crew were great and I recommend them highly.

Amazing. Jarred Dennington was great and did a good job finding what I needed for what I could afford. He also was very knowledgeable on everything.

Thank you Kristen. your service was impeccable. I give you a 10+

I was in desperate need of a vehicle and everyone that I encountered was very helpful and friendly. I wouldn t definitely choose Al Serra over any other dealerships.

This is the third vehicle we have purchased through Scott Good. We have found working with him to be a zero pressure experience. Scott really takes his time to make sure you find the exact vehicle to fit your needs. Service after the sale is also remarkable. I had a minor issue with a certified used car that I purchased. He got it into service right away and provided a car for me to drive in the meantime, working around my schedule. For someone who is looking for a zero pressure shopping experience where they can count on honesty and integrity, I would recommend Scott without hesitation.

Matt did an outstanding job, was very friendly and prompt on returning my calls.

Ethan did a great job. He took the time to allow me to explain the problems I was experiencing with my vehicle. He stayed in touch with me each day to let me know how things were going. He also was able to accurately explain the work that the tech did. Great experience!

Robbie is the best!!! He made our car buying experience easy and enjoyable!!

I had my car towed to the dealership after having it break down and leaving me stranded on the side of a freeway in the late evening hours. Got a phone call in regards to "where the car was put by the tow truck", leaving me to think oh great where is my car? Dropped of the keys to the dealership after hours and was greeted by an employee that had still been in the building and took care of them for me. Huge bonus there, great initiative on his part for seeing a customer at the box and still service them even after it was closing time. The next morning I received a call from the tech, I explained that I had a brake code flash on the dash followed immediately by code "traction control off". My car then drove like the tires were slipping in snow but its september and roads were very much dry! The tech told me I would get a call back with what he found. When I received a call back I was informed that my brakes were in need of replacing along with the rotors. Along with a sensor that had been "junked up" with brake dust/debris. Hmmmmm strange, I had my car in just 2mo prior for an oil change/tire rotation and had asked about my breaks because I had seen break dust on the rim of my tire. Was told at the time that my brakes inspected fine and that I would need to get them serviced within 10-15 thousand miles. So my question to the tech was how does 2 months of driving less than 20 miles a day cause that much damage if my brakes were in good working condition. He gave the the price and I'll tell you my mouth about dropped to the floor, $650ish! For breaks and rotors, and while he had the tires off the sensor could be CLEANED and that would fix the sensor from sending a code to the computer about traction control. Wiping down a sensor on what I assumed was a shop towel and replacing the brakes was going to fix my car. Seeing that I had it towed in I assumed that it would be a fix I didn't have a choice on. The tech offered to see what he could do about the cost seeing that I bought the vehicle from there and purchased the extended warranty. He told me $400 for breaks and rotors and that the sensor was going to be "waived" for being a loyal customer. Not fully understanding exactly how all this happened we drove to the dealership for some face to face explanations. How does a vehicle in 2 months lose all break pad and rotor life???? And was the sensor covered in the break dust that I had asked about months ago? After a belittling conversation with the shop manager I left with my car unfixed, the price was too high and I was were upset at the fact that dealership was so confusing in its explanations as to what was wrong with the car. Driving the car home there wasnt a problem anymore. Seemed like wiping the sensor down was what the problem was. Ok, I'll do my own breaks no big deal.....until you cant get the lug nut to break free on a car that was just in the shop hrs prior and had the tires off. Still cant get the lug nut off after using all the tools and impact gun. So was the tire actually off, was it looked at, were my tires ever rotated, was the sensor actually wiped off, or was the code cleared from the computer and I was sent on my way? I'll never know , but needless to say I wont be having my car services done here anymore.

Genuinely interested in making sure you are satisfied with your Al Serra experience and service.

Derek made buying a car out of state (during a pandemic) SO EASY! He explained how every part of buying a new vehicle works & truly made this happen for me (a first time car buyer). He is knowledgeable with everything I wanted to know about the Trax and I am so pleased with working with him. I am loving my new car & can not recommend him enough!

I ve been coming to Al Serra s Chevrolet Store in a Grand Blanc since 1993. Tasha Johnson is the best Service Advisor I ve had there. And the nicest!

Sales department is awesome, Brian Miller is great to deal with. The parts department is also very good. The service department has had its ups and downs with me. Lately it had been better if you have an appointment.

David Garr was extremely professional and helpful every step of the way. I was so relieved to go through the process of buying a new car with him! He s got a customer for life.

I worked with Brad. I had to travel to pick up the vehicle and he put it on hold for me. He answered all of my questions and went above and beyond to make it a great buying experience. He even sent me video walk arounds of the vehicle.

All aspects of car service good but waiting room is dirty and uninviting. Not enough tables to work on laptop. Coffee urns empty or had stone cold coffee in them. A few leftover greasy donuts. Very dirty popcorn maker(with no popcorn). I can get my car serviced elsewhere for a much more inviting experience.

Got a hold of Tasha Johnson made an appointment showed up 20 minutes early she got my car in got it out thank you very much young lady

Very knowledgeable and courteous great car and service

Very good, however the website was confusing and though I thought I had set an appointment for oil change and tire rotation, the adviser said that wasn't the case. But he took good care of the situation!

Brian Miller is the best salesperson ever. My family has worked with him so long that he treats us as his family.
He worked very hard to assist me with my purchase and Helped with a car that had as many rebates as possible.
The other staff were extremely courteous while waiting a few minutes for Brian. One person held the front door open to the building from the time I arrived until I walked from my car to the door. I was offered beverages from several people. I can t say enough about my great experience with your business,

Great experience. Josh found the vehicle that contained my main wants.

Very poor service department service and communication. Pulled in my truck to set up an appointment and show the service writer the couple things I wanted addressed under warranty one was a check engine light that appeared that morning. The next day when I showed up for my appointment it seem as only one of the four things I wanted addressed were recorded so I had to reexplain my issues. My vehicle did not even get looked at the day I brought it in with the appointment, I had to wait till the following day for them to tell me they could not recreate anything that I showed the first service writer first hand. Every time I have tried taking my vehicle in their service department I have had problems. It almost seems that they don t get paid the same for warranty work so they try to come up with every excuse not to do it. They also didn t grease fittings on my vehicle when I took it in for a oil change and tire rotation after I had them note to please grease front end on the work order. The only way I knew they didn t was by looking underneath of the vehicle. It s very sad how much these vehicles are costing now and I can t seem to get rattles and loose parts as well as misfires addressed. I am not happy with much that Al Serra Chevrolet s service department has offered to me.

As always, one of the most kind, helpful and sincere people I ve met. Always goes above and beyond for my family. We ve bought multiple vehicles from Kyle and will continue to do so until he retires. We ve sent friends and family his way and believe they ve also been pleased with his performance and will continue to do business with him. He works with our challenging schedules with them not being 9-5. Always finds a way. I can t say enough good things about this guy. He s family oriented and understands the juggle and needs. Always pushes for the best choice, even if that means extra work for him later down the line when we choose to switch back to what he originally suggested we do. He s the hardest working guy in the business. Would highly and always recommend. Thanks for everything you do Kyle! My family appreciates you so much!

Al Serra is the only place I will ever shop for a vehicle. I ve never had a bad experience with the 6 vehicles I ve purchased there. The salesman we ve been using for years ended up retiring last year, so we ended up with a new one. Cal Sesock was super friendly & was a joy to work with.

I made an appointment for a routine maintenance of my 2014 Equinox still under warranty and other than the fact it took longer than expected, I am happy with the experience. The waiting room is close by and clean, with coffee and magazines available that helps to kill the time.

These men & women are wonderful! Makes paying dealer price easier! Thank you!

Had a great experience. Got the exact vehicle I was looking for and the process was very smooth. Couldn t ask for more!

I had the easiest and fastest experience I've ever had at a dealership. I was referred to go there and am very grateful I did. Brian Miller is the best sales Rep, very easy going, knowledgeable, and can juggle a busy day beautifully, I watched it happen. Thanks for the great service. Aloha, Leslie M

Don Zimmerman is a great, honest man and definitely helps you find what s best for YOU! Strongly recommend.

Excellent as usual! I went to get new tires. Eric informed me that I needed other work done. He told me everything that I needed. He actually had a print out with the cost of each repair that I needed. He told me what I needed to get done first, because all together, it was a lot of money. He felt bad about it and so did I, but I needed to know. I love the service that I get. I am always completely informed. I will return to get the additional repairs done. This is the best place for service. The repair work is always excellent!