Kelley Meunier

Review of Al Serra Chevrolet

Took my vehicle to Al Serra because I needed to ta...

Took my vehicle to Al Serra because I needed to take it to a dealership to get a wiring situation repaired on my towing system. I figured it would be a simple fix. In the end, they had my vehicle for two days. It took them 6 hours to find the problem and cost me close to $400. I never had an estimate and was not shown exactly what they did to fix it. I still have problem with my cruise control that I declined to have them fix because the up front estimate was $100 just to look at it. In the end, the wiring problem was blamed on the business that installed my towing system even though it worked for three years. Even though everyone was friendly, I am not happy with the service that was provided. I guess I am used to being shown what needs to be done and how much it is going to cost instead of being handed a bill and expected to pay it blindly. I guess I will just have to look for a different dealership to work with if my vehicle requires a dealership to fix it.