Phillip Rose

Review of Al Serra Chevrolet

1. Getting frustrated with recalls on my last two ...

1. Getting frustrated with recalls on my last two Silverados. Usually takes two trips to dealership to resolve problem. First to confirm that my vehicle needs the fix and second to fix the problem. Why not determine need and fix the problem if needed on the first trip.
2. I do not like being told I "need" to have a service done that the owners manual says does not need to be done. I was told I needed to have my transmission serviced on a recall visit with 26,000 miles on the truck. Owners Manuel has it done at 45,000 miles. when I questioned "need" I was told that when my VIN was put into the computer, it showed I "needed" to have my transmission serviced. Similar to changing oil every 3,000 miles when OM refers to the VIC which shows the life of oil based on RPM. This is usually around 6,000 before it gets to the 25% remaining oil life. I also do not like the fact that on the bottom of the check in statement when you decline unneeded service, it has this statement, "Customer declined service" That statement does not show up on final bill. It is a subtle form of intimidation.