Al Serra Chevrolet Review

Great and Friendly experience, this is my 3rd vehicle purchase!

James in Service Dept. was attentive and thorough. He answered all my questions set up a loaner and i'm satisfied with the work performed. Thanks James

Everyone we encountered was extremely polite, above all Greg was immensely and helpful and did way more than was necessary to ensure the process went smoothly and positively. When the day comes for a new car, I will be back without a doubt.
(Updated) About a year later I've had another very satisfying experience. Cameron P went out of his way several times to help get me the best deal. His patience and professional demeanor made the process go smoothly and I never felt uneasy or unsure that I was getting a quality experience. The rest of my family regularly goes to Al Serra and I'm confident that I'm also not going to find a better establishment.

I deal with Robbie Robinson. He is always very congenial, easy to work with, follows up and is extremely efficient. He is an excellent representative for Al Serra. We shop there because of Robbie.

They were rude at first but after asking to speak to a manager and then complaining to him about not honoring their quote over the phone they handled it. Giving them the benefit of the doubt because our whole world works like this now. Its bullying but in business kind of way

I worked with tom goodwin and i have to say i could not be happier. Not only did he make sure the buyer process was easy he made sure we were comfortable with every step. He has also been in contact with us multiple times after the sale to make sure everything is still going great.

This is the second vehicle I have leased from Al Serra. Sense it's close to my work makes it nice in case I need anything done. Kristen even came to my work place to get one last paper signed.

Reference the 2nd vehicle I bought from Gregg:

Gregg Winnie at Al Serra did a great job during this health crisis. He is the only one I trusted to meet my transportation needs while also respecting the seriousness of our current situation. Good job by the entire team in providing an essential service when I had an immediate need!!

Referee the 1st vehicle I bought from Gregg:

Gregg is an incredible Sales Advisor! My father-in-law was the sales manager at John Bowman Chevrolet for over 20 years. Since his passing, I have struggled to find a reputable sales person to purchase autos from. My search is over! Gregg is an incredible sales advisor that I will bring all my business to. That includes myself, my wife, and all of my kids. Thanks for doing such a great job Gregg... see you soon, Doug C

Great dealership, very friendly and honest sales staff...

Very knowledgeable and accommodating service group...

Huge selection of new and pre-owned cars, SUVs and trucks...

Highly recommend...

Don Z. was amazing. Super nice and I didn t feel pressured on anything throughout the transaction. Grear experience and I would recommend!

Awe

Some

Great quick service. Very friendly and Johnny on the spot staff.

Bryan P was extremely knowledgeable and helpful in my new lease process. I would recommend him & Al Serra to anyone looking to get a new vehicle.

David is an awesome sales person. He was personable and help us out throughout this journey. I will be recommending him to anyone that is looking for a vehicle.

One of the best dealerships I've ever worked with. They gave me almost $2000 more for my trade in than anyone else was willing too, and also beat everyone else's deal on a new lease.

My sales associate Bryan Pullen was also awesome. Extremely helpful and worked quickly. I didn't have to spend all day at the dealership, which has unfortunately been the case in the past for me at other dealerships.

Will definitely shop here again when looking for my next vehicle!

See Update at bottom:
Absolutely terrible after sales experience buying a 2017 Tahoe. We were promised the shoddy bald tires that should have never been left on the truck in the first place were replaced with new tires, I specifically asked after the salesmen showed me the picture and he said yes. The tires are clearly worn, dry rotted, with a date code of 2016 for manufacture. I should have raised this issue at the time of signing the paperwork but everything was rushed. When we asked the salesman he essentially blamed the service department but refused to do anything to meet his initial promise of new tires that were part of the agreed conditions of the sale.
Issue two was we were only given one set of keys, and because of the rushed sale were told we could come pick them up with the missing vanity cover for the hitch. Two weeks later and no definitive plan for getting those after countless texts.
Issue 3 the Truck now has a check engine light for the last week and we are being told we have to wait in line until the 20th to get a loaner and have it checked this vehicle has 40k miles on it and was relatively expensive, this should be rectified immediately as the code could indicate ongoing damage to the engine from a lean fuel condition, failed head gasket, etc.
Several calls to salesmen and manager yielded no closure. My poor fiance is being put through the wringer by this dealership demonstrating how little they care about the customer after they have your money. When all of the above is rectified, I will update the review.

Update- 10 minutes after posting the review the salesmen said he has the cover and keys now. Still waiting for a better solution to the check engine light, will update
Update- 7-21
Jim Purves squared up the concern on the tires back to the original agreement, and got us into a better vehicle that is more comparable to the Tahoe and out of the Trax while the Tahoe is getting worked on. I appreciate Jim's effort and straight feedback in resolving our concerns.

Peter was great to work with. He found me the truck I was looking for. The entire process was quick and efficient. I will definitely buy another vehicle from Peter at Al Serra.

I'm trying to online schedule my oil change and tire rotation at the chevy service center for a saturday morning but the whole day is grayed out! Are you close on saturdays now? That's really hard on those of use that work weekdays and want our vehicles serviced with at the dealer.

Every slot on every saturday from now until forever is grayed out and not available. That's why I thought you were closed on saturday. I'll call and see whats open, but I prefer the online option. Not sure why you got rid of it.

Every member of their staff is knowledgable and friendly. I will never go anywhere else!

Our sales guy Greg made this purchase easy. No need to haggle over price or trade in value. Everything was right up front. I've never had an experience purchasing a new car like this.

I feel that waiting almost an hour for a simple oil change is excessive. Every time I bring my vehicle in for a simple service it takes forever. I understand you are busy, but when I make an appt I don't expect to wait almost an hour for a simple oil change. If this happens the next time I bring it in for service I will no longer be an Al Serra customer.

Friendly, personable, low pressure, adjusted his schedule to work around mine to deliver my new vehicle.

It was a great experience; Tom helped us get what we wanted and was very helpful! He is really good at what he does.

I received great customer service when purchasing my new vehicle.

Everyone was wearing a mask and following the governor s protocols. I felt safe. All of my questions were answered promptly by Adam. Thanks so much!

I haven't leased a car in over 15 years now and getting the Silverado Custom via Al Serra and salesman Joe Abbott has been a wonderful experience that has a left me with a wonderful, new, and lasting memory. Thanks to Joe proactively working to help me through this deal!! He made me feel confident in my lease decisions. Thank you Joe!!!

Bryan did a great job selling us the Equinox. The car is exactly what I wanted and he stayed within the price range we can afford.
Love my new car.

I was in need of a new vehicle since my lease was due and Karla did everything she could to find a new truck for me and get me a great deal. I really could not be happier. Thank you very much

Best experience I've ever had buying a vehicle. My salesman Tony was the Best, most respectable, prompt and helpful sales person ive ever had the pleasure of dealing with. I will definitely buy my next car from him. Usually buy great vehicles from Al Serra and hoping I experience the same with my new Truck.

Great place all around! My salesperson I was referred to was top notch.
We've been in a few times for oil changes and warranty work. Each time we've brought our dog, since we're so far from home. They are very dog friendly. Your doggo can sit in the waiting room with you.

We recently bought a demo Silverado and after getting it home we noticed some damage on it. Our salesman Cal took care of it for us and gave us a rental car while they fixed it. The body shop did great work. I highly recommend Al Serra and Cal. Thank you for taking such good care of our vehicle.

Glenn is amazing. He goes over and beyond what we ask for. He listens to what I want.
Thank you Glenn

Al Serra Chevy of a Grand Blanc has and will continue to be my go-to when car shopping. Robbie Robinson is a stand up guy. He makes the car buying experience fun and easy.

I was in and out of there for a tire repair fast and they were very busy very nice service people

This place has an excellent selection of used vehicles and great financing options. They even get you in a car same day. I was able to go take a look and be approved in a few hours.

I had a great experience working with Bryan Pullen and Andy Herman. They went above and beyond to get me into my first new car. I will be recommending them to friends and family.

Do yourself a favor and don't get your vehicle serviced here. Go down the road to GMC building if you do anything. The service writers at Chevy have no clue what they are talking about and tried giving me the run around. Thank goodness I'm a technician and I know my stuff. Just took the service writer a minute to see that.

Jason Donaldson took a great care of us meeting and exceeding all of our expectations. Previously shopping at other oakland county dealerships we were quite amazed with Jason's help and experience at AlSerra. Jason reached out to schedule a good time for us, had a vehicle ready warmed up on a very cold day and found us a vehicle we were looking for. Overall Jason went above and beyond to what we had experienced at other dealership with not very motivated sales people (our current lease was not due till August) so many other sales people were not inclined to spend much time with us showing us cars etc. Jason treated us with respect and as a result we purchased the car from AlSerra! Jason, very well done doing a great job! Keep your smile and continue make all customers happy. We sure you will!

JOE ABBOTT WAS GREAT AND VERY PROFESSIONAL...NO BADGERING WHICH WAS AWESOME.

Cal was awesome to work with, very knowledgeable and efficient. Since I only gave him 35 minutes to get me into a new vehicle! Will definitely be back!

Best service I ve had dealing with car dealerships!!

Absolutely loved my sales person Kristen!
However very disappointed on the interior detailing on my brand new car. Left my car all day at the dealership and still wasnt clean to my expectations.

Great experience leasing with Joe Abbott! He made everything easy. I'd recommend him to anyone.

Jacob was an excellent service adviser and I will absolutely ask for him next time I need to bring my car in for service.

What I was REALLY pleased about was the time it took to complete the transaction. They hadn't started to clean the car until Greg and I showed up (??), but Greg got through the paperwork quickly. I have had new cars all my life and I am very picky about how I am treated and the outcome. Greg was grounded, no high airs about him and willing to work with me.

Had a great experience at Al Serra. My car salesman Cal Sesock was exceptional. Very professional and personable. He listened to what my want need was with a new car and delivered. I would highly recommend him.

Had my new Silverado about 3 weeks and it's great as usual . Tom Goodwin was my salesman and was five star, great knowledge about the truck and went the extra mile to get me a truck with everything on my wish list. I have done business with Al Serra for years and will continue to do so. Thanks Tom ; see ya for my next truck or car.
Rich

Highly recommend Scott Good at Al Serra! He s leased my last several vehicles. Super easy to work with, patient, and goes above and beyond.

Robbie Robinson did a great job in getting my daughter into a new TREX.
Thanks Robbie

A year ago I gave this place a 5 star rating today I went to the Chevy store and asked about my under coating chipping and peeling off that they applied keep in mind I was talking to a service writer when I bought my truck about going to line ex for undercoating and a spray on bed liner the service writer suggested that I stay with them and that the undercoating and bed liner has a lifetime warranty today I found out they no longer do bed liners and undercoating so there warranty is useless. I wish I would have went to line ex.

Very friendly and sufficient as usual.I love Al Serra. Great automobiles , great oil changes.Great people !

David Sears helped me with auto service on my car and did an excellent job. He communicated well and was willing to help quickly to get my issue resolved.

Steve Carnes was very accommodating to our need for a safe and sound car.

First car we have ever purchased from their. We will definitely be going back! Very professional.

Great place to buy a vehicle. Brian Miller is the man to see. Great service also.

Replaced radio as it had a computer glitch in it....now I am a happy satisfied customer along with having my car back in a timely manner. Was given a loaner too!

They went the extra mile for me, made it a fast and easy experience. highly recommend!

Enjoyed working with Tony Naylor, he found the car we were looking for

I have purchased 3 vehicles from al Serra and I was satisfied with them all! They have so many vehicles to choose from and so many good cars. Check them out! You will not regret it

Service tech was eager to help, made sure i knew exactly what to expect with my car, and was very friendly as well. Awesome experience and will definitely return!!

Tom was very knowledgeable and answered all of our questions thoroughly. We love our new Equinox. Would recommend Tom and Al Serra Dealership to everyone. Thanks again !

Shout out to Jennifer odglen, she is and was amazing to work with made my experience awesome but I always buy from there I've only bought one other car outside of them my whole life, total I've bought 3 cars from them I always suggest al serra in grand blanc
to any of my friends or family. cause they never steer me wrong (no pun intended)

I had an appointment to get oil changed and tires rotated. It took from 11:45 until 2:15.
What the heck. Was not happy. I set there waiting because it should not take that long.

Absolutely love this place cheap and affordable and great service.

There was an error in installing the alternator on Tuesday, necessitating a second trip on Wednesday. Fred was very helpful, prioritizing my vehicle on Wed. and passing on the technician's apology. Filling the gas tank was also a kind and much appreciated gesture. All things considered, the problem was handled as well as possible. Thank you.

I came in to get a new tires, wipers, speaker fixed and floor mats that were all part of the deal when we purchased the truck. Only reason I had to return for these items was I was impatient and wanted the truck on a Friday so I made arrangements to return on Monday for the other details to be worked on. Service went smoothly, and done in a timely manner. All in all very pleased with our experience.

Very good servive. Had oil change,rotate tires and balance. Was done very quickly.

Did have problem with payment,could not take credit card,hope working for next trip

Salesman Adam Garceau helped us find a very nice preowned vehicle. He helped make it a better experience than what we anticipated.

I purchased an Equinox with Kyle about two weeks ago. The whole process was amazing. Thanks!

I was misled lie to and ripped off because I believed I would get the best price and treated fairly because I am a GM retiree. Car sales are still the same. Buyer beware

Eric Boitos is the best!!!!! He has gone above and beyond any service that I have ever had. I can't say enough about him. I needed my car repaired , but I would not get my paycheck until a couple of days later. They were out of rentals too. Eric got my repairs done and my car to me by the end of the day. My maintenance is up to date, because he always lets me know what I need done. When I get another car, I am getting it from Al Serra. I brag about the service all of the time. Eric makes staying with Al Serra easy. I am truly a happy and satisfied customer.

Robbie Robinson is a wonderful person to work with. He goes above and beyond to make sure you are taken care of and to make the car buying/leasing experience as smooth as possible! Thank you!

Leased a Chevy Crew Cab from Karla Burza. Easy straight forward process. Got the price we wanted. Turned in our old lease and picked up the new truck all in one easy step. Great professional service!!!

Kyle Odglen goes above and beyond for his customers EVERY time. He makes purchasing a vehicle easy!

Tim McDonald is the guy to see! Awesome customer service!!!!!

After decades of buying GM trucks, I am done. I took my truck in 3 different times for the same problem. Mysteriously Al Serra Chevrolet could not figure out the problem until just after my warranty exceeded the mileage. Oh but now they have figured it out and I need to come out of pocket for $1300 and change. I would avoid this dealership.

I took my vehicle in for an oil change. The service I received was fantastic. My service person was Mark, very pleasant young man who took care of everything. I waited in the Customer waiting room. I would rate it as 5 stars as well. Coffee, donuts, tv, wifi and very clean.

Jennifer olden is a pleasure & absolute delight ! Fast & friendly. Professional & personable sales associate . She will put you in the car that suits you, your style , your financial means & She does an awesome job !

Darrel was very prompt and friendly. Although the car we came to buy had sold, he gave us a similar option that we ended up loving even more. It was a great "first new car" buying experience. I would visit Darrel again for any future purchases, and would highly recommend him to friends and family.

Kristen was so helpful and very knowledgeable when we were looking to buy a new car. She made it a seamless process. Great job.

Al Serra's service department is the best around!! Whether it is an oil change, tire rotation, windshield chip, rock chip... we are ALWAYS taken care of with excellent customer service! Highly recommended!

Kristen was wonderful! This was my first time leasing a vehicle so I had lots of questions, she answered everything for me and my grandfather and made the process simple and easy. Thank you!