Avery Hunter

Review of Al Serra Chevrolet

I took my 2012 limited edition dodge charger into ...

I took my 2012 limited edition dodge charger into the body shop to get a scratch on my right passenger side fixed and my rear bumper replaced. It literally took them three tries to get the problem right. Upon picking my car up the first time I noticed that they did a horrible job I had DEEP circular wheel marks in my newly replaced bumper, the side of my car had hair and air bubbles in the clear coat, and my car was EXTREMELY DIRTY. I made the manager aware of the situation and he bent over backwards to help me and said he would fix it. Unfortunately good customer service doesn't ensure a "good" job. When I came back to pick up my car I noticed "the same damage." I then decided to leave and that I didn't trust them to touch my car again. About six months after my service work was completed, the paint and the clear coat started to chip on my bumper leaving me no other choice but to return and have them fix it. They called me to pick up my car and yet again I noticed DEEP wheel marks in my bumper and a HORRIBLE PAINT JOB. It was so bad that I asked one of their employees (just from looking at my car) if he knew which repairs I had done. He instantly responded with the bumper and said it was noticeably different from the rest of the car. At this point I was feed up and extremely angry and walked the manager through every problem (ONCE AGAIN). After a couple of days my car was complete and yes, they did do a "better job" than previously but I was definitely not a 100% satisfied as I STILL noticed imperfections. I have done business with them PLENTY OF TIMES and this will definitely be the last! I would NEVER RECOMMEND them for ANY TYPE of body work! Excellent customer service, horrible work PERRIOD