Access Management Group Reviews

Our firm specializes in community association law, and we work with various management companies. Access is always very professional. Our firm s experience with Access is consistently positive.

Access Management's community association manager, Kenneth Hair, is one of the most professional and organized individuals in his industry. Our HOA is beyond thrilled to have Access and Mr. Hair continue to help our neighborhood run smoothly and strive for greatness. I highly recommend their services.

I visited a tenant of a community they manage. I was booted for not having a visitor pas. ZERO SIGNAGE stating any pass is required. Booting company says the tenant is responsible to tell me the rules, I say property is responsible to POST A SIGN. City of Atlanta Agrees.

Everyone at Access Management is so helpful, and very quick to respond. They are a pleasure to deal with.

Access Management is the property management of the community I live where there is constantly issues about the water bill the owners are responsible for not the tenant. Two weeks ago I called, spoke with Sam in collections who gave me information regarding my unit. I then gave him the telephone number to the company that currently owns my unit in order for them to correspond about issues like HOA dues in order for me to pay the water bill. Due to the fact I haven t heard anything back from the company I rent from I decided to call Sam to see if he can give me some insight as to what s going on. I spoke with a phone operator by the name of Makayla, who was rude and unprofessional. I explained to her the situation but she insisted on telling me Sam works in collections and that owners don t typically speak with him. I knew at that moment she wasn t listening to anything I said because I told her I spoke with Sam two weeks ago as we were already trying to figure things out and I NEVER said I was a homeowner I m a tenant. She refused to transfer me to Sam s extension or give me his direct phone number. I asked her for her name so I can report her and also give Access feedback because I didn t have this problem two weeks ago with a different phone operator. Access, it seems as if Makayla could use some coaching on listening to understand instead of listening to simply respond. If she can t assist people properly when they call the office she shouldn t answer the phones.

Let's face it, serving on an HOA can sometimes be a nightmare, but my experience with Access Management and Stephanie Munn has been nothing but positive. Stephanie and her team were always professional, knowledgeable, and responsive while helping our HOA committees navigate through the challenges of managing our community. Even in the thickest of neighborhood drama, Stephanie managed to keep it together and often brought a fresh perspective with her positive outlook and sense of humor. I would definitely recommend this management company!

I own multiple condominiums in and around the Atlanta area, hence I've had the pleasure and many times displeasure of working with many tradesmen. I have to tell you that Cedrick the Maintenance Engineer at City Heights is truly a gem. He is ALWAYS courteous, professional and reliable no matter how busy he gets. His knowledge makes him an extremely valuable asset to our community. I am amazed at just how much he get's done and is responsible for, being just one person. But somehow, no matter what curveball get thrown his way, he is determined to do right by each of the residents who rely on him. Nowadays it is difficult to find people who take pride in a job well done. We are fortunate to have someone who comes to work everyday with just that attitude.

I too would like to rate negative stars. Worst service ever. Never a response. Complete neglect and lack of support or concern.

Meg Baer is our on-site property manager and I have never seen anyone as good as her...EVER...I sent her this email this morning and had to post it here...don't ever let her go and don't ever take her away from us at AP!!
Meg
I really want to thank you for your diligence, attention to detail, persistence and professionalism which was in full display today and always.

You are simply the best.
Please share with your boss, HOA leadership or anyone else you choose. Everyone needs to know and hear repeatedly how great you are.

Our HOA has used them for over 10 years. They are a real resorce and handle everything with the up most professionalism. Our rep Lindsey and her team have made things as easy as it can possibly be for Board members and homeowners. I would highly recommend them to any HOA looking for Management help.

Lee Jackson with Access Management Group was amazing to work with!
I initially left him a voicemail stating my HOA request and he called me back immediately. Thereafter, we exchanged numerous emails regarding my questions. He was very professional and was able to answer them in a timely fashion. I would highly recommend working with Lee Jackson to get the job done!

Ahshanti is simply the best. City Heights could not have made a better choice in property managers. Ahshanti Shine is not only personable and respectful, but she works hard to get to know tenants and owners on a personal level. I m very disappointed our association has her on a 3 day per week schedule, because she is responsive 7 days per week. Thanks Access Management for sharing her with us!

Rod

Access Management Group has been helping us mange our HOA for 6-7 years now and does a phenomenal job. They are very proactive and respond to all requests within 24 hours. We are extremely happy with their level of service and will continue to use them for the foreseeable future.

Access Management Group is the management company for a condominium property I own in Atlanta, Georgia. I have had extensive experience in condominium ownership, and presently own 3 condominiums and one townhouse, all being served by an HOA employing a management company to oversee day-to-day operations. I would place Access Management Group in the top tier of companies with whom I have had dealings. This particular condominium (Georgetown of Atlanta) is an older property, built in the 1950's and comes with many of the complexities that a property of this vintage would be expected to have, such as old cast iron plumbing, landscaping that is approaching end-of-life,and a physical plant that requires constant updating. In addition, this is a very large development with over 200 units, so it requires an onsite Property Manger dedicated solely to the development. One simply has to look at the property to know that it is well maintained and well run.
The property Manager, Melissa Cuylear, is a responsive, dedicated, and most of all a competent manager whose professional demeanor and "can-do" approach is refreshing. I have had multiple issues with the infrastructure of this older unit, and Ms. Cuylear has attended to them in every way possible. In some cases, the issues involve neighboring owners, and she has skillfully interceded in several delicate situations. She is results oriented, and will do everything in her power to seek a resolution to problems that occur. As a Property Manger myself, I can speak from extensive experience on this subject. For a property of this size and vintage, it is exceptionally well run and maintained.
In addition, Access Management has a division that will provide home project services and referrals, which I have recently used to make a repair. This is especially useful when a need arises for small repairs and installations.
As property managers, Access Management has done an excellent job for Georgetown of Atlanta Condominiums.

This company is very corrupt they take your money and claim they work to keep properties in good shape. But all they do is harrass home owners and take your money and claim they use the money for there own benefit. This company owned by crooks and extortionists and racketeers. They actually stole money from Summerfield subdivision where I used to live and the board fired them for fraud

To whom it may concern:

I wanted to express how much of a pleasure it is to do work with Access Management Group. I was absolutely blown away by the professionalism, the efficiency, the people, and just the overall experience. I have done many other jobs with management groups in the past and this is by far the most enjoyable. They pay their bills on time and every time. When there are questions in the field they get answered immediately. The attention to detail by this company is incredible. I have visited many of the properties they manage and was thoroughly impressed by how well they were maintained.

I would highly recommend using Access Management Group to anyone, whether it be living in one of their communities or doing work for their company.

We have taken on Access Management this year, and as a board member I am very satisfied with the performance to date. Timelines were set, and have been adhered too. I have felt that our Property Manager, Lee Jackson, has been a complete professional with interacting with the homeowners, in communicating all details to the board, and feel that our neighborhood has been improving through their involvement. Keep up the great work, Lee!

Stephanie Munn is an outstanding person to deal with! I contacted her to ask that an email be sent to all homeowners regarding the repaving of our subdivision and she took care of it within a matter of minutes. Superior customer service!

I am a owner on the Arbor side, live out of state. Not always easy to keep up with everything, matter of fact can get darn right stressful. Ahshanti has always been pleasant & easy to communicate with. She has gone over & above with any assistance or information I needed. Kudos to Ahshanti..

Lee Jackson is our property manager. I can say he is the best I have seen since I did the closing on my house 6 years ago, he responds very quick and also very helpful whenever we need a help. he made me change the way I look at the property management companies as I had very bad experience before him, if you have Lee Jackson then you should know you are lucky! I hope he will stay with us forever.
Beshoy Sawriss

Took 6 months for carol to get a light replaced after the cleaning guy broke it, then lost our key.. after a year in place this is the only task completed really.... my list is 12 itens long.. her manager, after a meeting, eas no better. LIARS, COVER UPS.

Worst property management company ever. Disrespectful, non-communicative and Robert Powser hangs up the phone instead of explaining issues. No validity behind violation. I have to repeatedly show that I purchased property in 2004, prior to the amendment of the bylaw to forbid renting in 2006.

I've been living on this property managed by Access Management for 6 years. I love it here. Although it appears this property and it's residents can be demanding, Ashanti has been awesome. She is super responsive, very visible and when speaking with her, I always feel like I have her undivided attention. She is doing an amazing job and I just wanted to acknowledge her. :-)

We've had the pleasure of working with Access Management Group for over 8 years. They've been prompt, professional and very responsive to all of our HOA needs. We've had the pleasure of working with John Thisdale and now Brad Thisdale who makes working with them very pleasurable. Great job!

I have worked at city heights over 10 years. Ahshanti is the most relatable and professional manager I've worked with. I am sad to see her go. She did the best she could with what she was given. We will miss her!

From Roman Khiyayev:

I am a resident of the "Georgetown" condo complex, I would like to thank the manager of this complex Ahshanti Shine - Georgetown Onsite Property Manager, - Access Management Group. This is a modern manager. For twenty years of my residence here, I do not remember such a manager as Ms. Shine. I see every day how she loves beauty and purity. Probably because she is very beautiful. She always listens attentively to me and does everything to make my life in the complex comfortable. After she was appointed manager, everything has changed noticeably for the better.
She is talented, smart and energetic. I want to see her as manager always. Thank you for the correct selection and placement of your staff. And I must also say that it's very pleasant to talk with her deputy Lynn, her professionalism is always felt. Thank you.
Resident of GeorgeTown
Roman Khiyayev

Excellent HOA mgmt., to say the least. They listen to our queries and respond quickly. Timely resolution of any HOA issues without follow up.

In an industry where there are no thank you's for the management companies or the HOA Board Members, Access Management does a great job of ensuring that the needs of the community are met. There are many things that get down under the covers, which is how I know a good job is being done. Set it and forget it. When it was time to amp up the work load to enforce rules, collect dues, and process violations, the Access Management team takes care of business. We have seen tremendous results the last few years and the homeowners are noticing as the thank you's and positive comments are being communicated. Thankless yes, but necessary to keep our community prices growing. A big thanks to Access Management, especially Stephanie for the extra effort and time that is required.

Horrible company. The height of incompetence at City Heights. A total waste of money to the residents of City Heights. I would have not given them one star but had no other choice. There is not an option to rate below one star. If anyone there needs help from the current Property Manager, good luck. If you are one of her pets, you will get responses quickly. If not, it simply does not get done.

As board president and a homeowner Access Management Group is one of the worst decisions our association has made. They made countless promises before they were hired about how their goal was to save us as much money as possible but in reality their mission is to take as much money from our budget as possible. Although we asked for an experienced manager they sent us Ahshanti been Shine who had been a property manager for six month that clearly didn't receive a day of training. 5 months after their start date we were getting cancelation of services notices from all our utility vendors because she was not even paying our bills. Everything in their presentation is a lie. They charge you a staffing fee for every person they bring to your site. We gave this company a specific itinerary for necessary repairs and a year later not one single repair has so much as a bid. Their goal as a company is to get as much of your money by doing as little as possible. There were multiple occasions where they lied and reported to the board that work was completed that was in fact never scheduled or monitored. Do yourself a favor and keep Stephanie Munn, Kenneth Hair, Ashanti Shine, and Able Group away from your property. They are bad news. They took $400,000 from us without doing a single repair they promised to complete and then quit. Didn't even abide by their own contract and give us 45 days notice. This group is deplorable. Stay away.

If I could give Karen-Michelle Henry more than a 5 star review, I would! As an owner with multiple units at Winding River Village, I communicate with Karen-Michelle almost weekly. She always returns my emails quickly, usually the same day, and always resolves my issue. in the year + that I've worked with Karen-Michelle, she's made improvements to our complex that have increased our property value and therefore the rents I can charge. she truly cares about our complex and it shows! Thanks for all your hard work KM!!
Jan Williams

I live in the Barrett Greene Subdivision in Kennesaw GA.

We first moved here in 2002. The neighborhood was so friendly everyone greeted and talked at one time. We learned this area is highly competitive but enough about the neighborhood.

Since my mother passed away in 2009, it was me and my dad taking care of this home, We never received any complaints at all. Since 2009 all they DO IS BOTHER ME IS IT BECAUSE IM THE YOUGEST ONE IN THE FAMILY. But luckily I married in 2010 and my new wife and her kids and family would help with yardwork, weed issues and other crazy issues that were complained by the associations.

After 2010 its gotten worse we get complaints again came in the mail from the association in which I find out they have unfair neighbors who are voted to be president of our neighborhood and WE WILL WHEN THESE PEOPLE ARE VOTED and they now drive by your house and look what to complain about your house, so they can email the association the complaint. THIS isn't fair, Its funny one of my neighbors who is competitive about our kids when we put our kids in the school bus in the morning I can see the jealously and these same people are aloud to complain what and unfair neighborhood.

This part here seems un legal. I receive a letter from the association complaining about stains on our roof and to get them complained by 10 days. I call the roofer I said we need our roof cleaned he told me he knew and the roof company used satellite radar to see our roof. This is a new thing roof companies checking your roof and telling the association this sounds unfair to me.

Another issue I address our neighbors next door who we cant stand one another has decided to make war against us ever since we got a new fence made in our yard with our new dogs we got luckily I got approval of the fence and I even got a company to put stakes in on yard to show what part of our yard is ours.

So now we start paint our patio deck after sending emails for approval, find out they are out of town. My wife and daughter our painting and they here the neighbor calling the phone and trying to get us in trouble about painting our deck. There must be something wrong here.

It seems like to me the neighbors next door are in cahoots with the association, This is unfair I really hope they all don't know each other. This is unjust.

This once fun neighborhood and subdivision I once love I hate. Our family feels like we are in prison. Is this a personal attack on me I hope not.

If anyone is going threw the same stuff let me know or not I am posting my review in which nobody will care anyway.

As a REALTOR, I deal with HOA management companies all the time and Access Management is by far the best. Lee Jackson, Denise Griffith, Dave Lyons and the rest of the team are always professional, courteous and timely in responding to request.

Our property manager, Meg Baer, is the best property manager we have had in our history at Academy Park in Alpharetta. She is super efficient and is so on top of all the details in our community. We appreciate her business like manner and her ability to tell us no politely, but with sensitivity. She has been with Access Management for 25 years.

AMG has been an amazing asset to our 41 property condominiums. I highly recommend them and our property manager Matthew Silvas!!!!

AMG goes above and beyond what they are asked of. Professional, courteous and just down right good! We have had them now for little over 6 months. Our property in Marietta has seen a dramatic turn around. Bob Powser is thorough and to the point! He take care of business! Highly recommend them for any type of property management. -Cashton Raeis, Bellemeade Condos

Access Management has always done an excellent Job. First Dave and now Dot they are both amazing. They had helped me with any issue and address them quickly and professionally. I think they are great and I will highly recommend Access Management.

AMG is a pleasure to work with. Stephanie Munn, our Property Manager, is always on top of the issues that arise in our subdivision and helps whenever needed. Her communication is great and I know that I can count on Stephanie to assist when needed.

My biggest challenge is, they don't pick their phone or respond promptly.When they do finally call back they're very professional and courteous.. if only they will just pick their phones!!

Great company! They are always very helpful with any of our needs and make sure what we need is taken care of quickly, including getting some quick snow plowing taken care of when snow hit last year and our street was missed.

We never thought that the costs charged at closing were excessive or out of line for the work they did. Real Estate Agents can charge between 3-10% on full purchase price at closing and that seems to be more than acceptable with everyone in our community. Average real estate commissions of 6% on a $500,000 home is $30,000, so why a $245.00 charge for a closing letter and account set up at the exact same same closing table may be considered "excessive" is beyond me. We never questioned their costs a single time.

Access Management does a great job in our community and the place always looks great. I for one am happy to have their services, expertise, and support.

Access management group has been a big asset to our community. I have served two terms as treasurer on our board. Lee Jackson is our property manager. Throughout the course of Dealing with him, he has saved us money, gotten us better deals and always been very responsive. I really appreciate the work that Lea has put into our community and helping us make it a better place to live.

I ve dealt with other property management teams in the past and they were absolutely horrible. We could never get a response on anything.

I d highly recommend Access Property Management group and Lee Jackson for any of your HOA needs.

Meg is our property manager. She is a great representative of the company.

Terrible customer service. They provide zero for the neighborhood and constantly send out fines and violations for things that do not exist. When you try to contact them they do not respond.

Lee offers great customer service, advice for issues in a community and quick to respond to phone calls.

Stephanie at Access is always prompt at answering emails and handling issues that arise in our neighborhood. We have been using access for 4 plus years now. However, I would recommend using another company for repairs and maintenance around your community. Access is expensive compared to other contractors and can take awhile to complete repairs.

We are paying a bunch of money, full service agreement now. We have been with them over 3 years. No meeting, no budgets given to us, Brent don't care and don't answer the phone. Very extremely disappointed. Singleton grove

This company should be shut down and investigated for fraud. Ahshanti Shine is by far one of the most incompetent individuals I have been forced to work with in my 13 years of ownership. Since the beligerante, unqualified, inept, unprofessional, Ahshanti Shine took over as our property manager our property has lost FHA approval, been burglarized, decreased in value, and recieved several code enforcement violations. This level of negligence and malpractice is unprecedented. Find another company or this group will fail you as they have failed City Heights. Any reviews that say anything different are cohersed by Ahshanti Shine in exchange for favors. Take heed to this warning and avoid this company. Look at this response. They to want me to put my son's home address online as if that would change the facts about their failure as a company.

I currently work in the REO Industry and whenever I need assistance with obtaining statments/closing letters for any property, Access Management is always amazing. They are super quick and always a pleasure! Vanessa is my go to and has been since forever!!!

I have served on the board of the HOA for my neighborhood (Blackberry Ridge) for several years now, and we have been using Access Management throughout that period. Lee Jackson is our point of contact, and has been outstanding to work with. First, they handle our HOA finances, manage vendors, and perform other tasks that really reduces our workload. Lee has also been a great resource. His experience in managing various communities has really been helpful when we've looked to him for recommendations on various matters (e.g., recommending vendors, pricing for certain tasks, insurance needs, etc.) As well, Lee is extremely responsive, and having him as a resource has certainly saved us time in serving in our role on the Board.

I have worked with Ahshanti for the past year and she has been wonderful to work with. The association had several issues that needed to be addressed. She quickly began addressing them systematically top down. In regards to the accounting and financial issues she worked with us diligently to come op with a payment plan while always keeping us informed along the way. Even when there were bumps in the road she was honest and upfront about what the association was able to do. Thank you again for all your help!

We have been working with AMG past 3 years. By far the best decision we made since we switched from another management company. Brad and Denise are great to work with and we are very pleased with them managing our community HOA account.

I just wanted to write a quick review thanking Kim Kissiah at AMG. I had a few questions regarding some landscape work and she was able to get right back to me and give me the answers needed so we could move forward with this project. She was professional and timely.

To: Lee Jackson at Access Management Group

I just wanted to let you know that you are doing a fantastic job! We are seeing a positive change in the neighborhood and it is a welcomed relief. I am sure you have resistance from so many but I just wanted to give you positive feedback that is well deserved. You are doing a great job and don t be discouraged. Just keep up the good work and keep persevering. Little by little improvements are reluctantly being made and is making a big difference in the look and value of our neighborhood and homes. It's hard for people to make changes and be told that things need to be fixed, updated, painted, cleaned, stored, etc., especially when enforcement have not been made in 10 years. I am thankful for you and your company and the work you are doing to make our neighborhoods look better and for your professionalism in your responses.

Access Management Group really goes above and beyond to handle every HOA requirement imaginable. Especially helpful, Stephanie Munn's ability to manage the needs of a community, resolve any issues that arise and make sure quality standards are met, ensures the success of an HOA. When it comes to property management, AMG is an excellent company to work with!

Access Management is the company that manages our property. Our property manager, Meg Baer, does an outstanding job. She goes above and beyond to help our residents. We are so fortunate to have her.
Thanks Meg for all you do.

Over the past several months I ve contacted our community s Property Manager, Lee Jackson, with some questions about our site financial and infrastructure issues. He has consistently been prompt and knowledgeable with his responses and engaged appropriate resources both within and outside Access Management to resolve these questions. Lee is a valuable resource to our community and continues to gain the Board s and neighbors confidence with his professional support. He certainly has mine.

Awful! No response. When you get a response it's a harsh unprofessional one from Fawn

Access Management manages my neighborhood. I had an issue with a dead pine tree that needed to be removed. Lee Jackson, the property manager, took care of things very quickly. I was so impressed. It made me feel confident that we are in good hands in our community. Thanks Lee!

AMG is an outstanding organization. During a recent storm, I started getting calls about large branches having fallen. As a member of the Homeowners' Association, I headed for the site. AMG's supervisor on duty already had people on site and evaluating the tree and starting the clean-up process. Our contact with AMG, Stephanie Munn, is smart, professional, and responsive when we call. I am glad our Association works with Access Management in Roswell.

Your experience with this company varies by property manager. Unfortunately, the managers who are willing to work on the "South" side of town aren't very interested in supporting or growing the communities they service. As Board member the greater concern is the equity of our investment and you simply can't have an unprofessional manager delivering lackluster service. Access was not willing to address our concerns likely because there was not a lot of interest from the other managers to service communities south of I-20. Terminating with Access was for the betterment of the community as we now have a dedicated hands on caring manager and management company.

Just for clarity, I am the president of our HOA board. It's been about 6 months since we signed on with Access Management. Overall, things are starting to shape up, however, be aware, startup is extremely slow. Also, if you have any custom things that don't exactly follow their rules, you'll need to adjust your expectations. Regardless of what the HOA sets as expectations, Access will do their own thing in most cases. Sometimes this is really good, but it does create push back on the board in some cases. Overall, due to this and responsiveness, I give a 3. Will review in several months.

Positively unaccountable and worthless. All David Hill and Access Management have done is provide excuses and deflection to our neighborhood's issues. The only reason they are managing our neighborhood is the builder chose them and hasn't transitioned. If you have any control, avoid Access Management.

I've been working with Access Management Group in my neighborhood for two and half years (and counting) and I'm very happy. The other board members and I always get help with our questions, we're supported and we don't feel left in the dark. And I'm constantly surprised at the complicated situations that can happen in a neighborhood, but Stephanie, our account manager, always helps us through. We couldn't do it without her!

Lee Jackson manages a project my client leases. Very responsive. A+

Old Atlanta Club has employed Access Management Group for over 10 years to assist the HOA in managing our 640 home subdivision. We have found their personnel to be hard working, diligent, and very efficient. We would heartily recommend AMG to any Board looking for a quality firm.
Chuck Mangan- President HOA

This year the community Singleton Grove has come out of financial difficulties due to the lack of management from a prior firm. All the management services that Access promised the community has come true. They now have a brighter future and look forward to continuing there relationship with Access Management Group.

Excellent, responsive, personable service from Brad Thisdale for our little community! Thanks Brad for all that you do!

I want to commend Ashanti Shine of Access Management. She was our property manager for a year. I was really sad to learn that she was leaving. She was really amazing, she was always available to offer, and provide solutions to on site problems in a timely manner. I wish her well in her next endeavor. She will be really missed here at Georgetown of Atlanta Condominiums.

Access Management Group has provided a great service managing our HOA. Our dedicated manager, Lee Jackson, stays on top of our requests and concerns in a timely fashion.

While I was on the Board at Paces Avenue HOA, I had the good fortune to work with Kim Kissiah. Kim was a breath of fresh air, a delight to work with, very professional, timely in her responses, thorough in her research of options for the HOA. Kim always made us feel like we were her most important client. She devoted a significant amount of time trying to assist the Board and individual homeowners. I consider myself to be very critical of service. Kim and AMG s service have been stellar. I never heard a homeowner complain about Kim or AMG. I can t imagine having a better person than Kim representing AMG. It has been a pleasure working with AMG.

Very happy since this company took over as the management company - City Heights in the Old Fourth Ward - so far they ve been great anytime I ve had any issue at all - HUGE improvement over what they replaced. We most likely just got lucky who they assigned here because it really comes down to that in the end the way things are handled. I ve owned and lived in condos for many years now and dealt with several companies and many managers but I definitely need to point out I couldn t be happier we have Ms Ahshanti Shine she is truly exceptional at her job she knows what she s doing couldn t be more friendly nice caring etc etc etc hands down she s just amazing. Honestly management where you live has an enormous impact on your overall happiness at home. To be honest I wasn t happy at all before Ms Shine was here she really did give me the complete peace of mind i really needed. She turned my frown upside down LOL...but yes for real she is great. We also got Cedrick handling the maintenance side of things and him just maintaining the complex here would be a huge understatement, i can t believe how many significant huge improvements he s made here the short amount of time they ve been here. The common areas here were a tad run down overall, most things here need major updating, or i should say needed just prior to Access, but he s done a ton already aesthetically it s such a noticeable change for the better, give this guy a few months and this place will look amazing. I questioned selling even though I wasn t here long at all but now that Access is here I plan to stay, hopefully they do for years as well. Thanks again Access for who you gave us.

closed on my house more than a month ago, emailed and called numerous times and still no clue on how to get my access card

2 weeks ago I authorized my mortgage broker to proceed with refinancing my loan. They had to contact Access for verification. Access accidentally discontinued my utility account with Real Page so my payment for my water bill didn't go through. I've been calling and emailing Access for 2 weeks to get it reconnected. The rep (I won't embarrass him by naming him) won't answer his phone nor call me to discuss. All he's done is email me and told me to contact Real Page. Real Page tell me they can't do anything as it's the HOA who open and close accounts. If my water gets disconnected or my credit gets pinged for late payment I WILL be contacting an attorney. Just open my 'new' account please so I can pay my bill. JOKE SERVICE!!!

So Cooper Brown, what type of quid pro quo did Ashanti offer your absentee owners in exchange for you giving her a positive review? Asking for a concerned homeowner. Ashanti does stand out, I will give her that. She stands out for her lazy incompetence, her total lack of anything resembling ethical conduct or credibility, her consistent inability to own mistakes, her prompt willingness to always blame others. She is a prize.

As an HOA board member of Bradshaw Estates I would say that working with Access has been very positive as they have handled the business: a. Enforcing the covenants b.Maintaining the financials c.Maintaining the amenities d.Communication with the board has resulted in our subdivision sustaining and increasing in property values based upon improved appearance.

Ashanti is one the best property manager I have had dealing with, since I have been living in Atlanta

I write reviews when someone goes above and beyond when even the smallest request is made. That is Barbara Mercurio. She was so patient and understanding and that is rare to find, especially in any Homeowner's association. She helped me find out the status, fix the problem and got permission established. That is a rare quality to have - and while alot of people only review if they are unhappy....I do it when service is excellent and you feel that your problem becomes their problem and they jump to fix it.

Access Management Group has raised the bar in condo management for the Atlanta metro area! Thanks to Stephanie Munn!

The people who work at AMG are always helpful and professional.

I love working with the managers at Access Management Group. As a litigation attorney that primarily handles covenant enforcement matters and collection cases, I really appreciate how responsive and professional the Access community and account managers are. They are always dependable and well prepared for appearances in court and timely assist our litigation department at Dorough & Dorough, LLC so that we can provide a high level of service to their communities.

Horrible service. Total lack of support. I was unable to reach Portfolio Manager for Mosaic Of Vinings. She has yet to return my calls or emails. Left voice mail with her associate. Nothing.

I am a Georgia Residential Mortgage Broker. I had a situation come up relating to a borrower s annual Statement for HOA dues. My borrower s HOA is Access Management Group in Roswell, Georgia.
I needed an annual statement to clear the FINAL condition on the loan so we could close! I needed It within 30 minutes of requesting it! If I did not receive it immediately my closing would have been delayed several weeks!
I contacted Barbara Mercurio at Access Management Group via email and explained my immediate need! 15 MINUTES later I received the document and we closed the loan the next day!
Ms. Mercurio took her valuable time to provide the statement. It is rare in business that someone hears a cry for immediate help and then actually responds!
Ms. Mercurio did just that! This story has a wonderful ending and it is all because of Ms. Barbara Mercurio and her company, Access Management Group!
Amazing people Jack Wilkes-Seniors Home Reverse Mortgage Inc. Decatur Ga.

We are so happy that our neighborhood association uses AMG as our property manager. We had an issue recently with a homeowner in our neighborhood who needed a "nudge" to get their property in order. AMG (Sephanie Munn, to be specific) handled it quickly, professionally, and effectively. She followed up with us to make sure it was handled properly - and it definitely was. Thanks AMG for doing your job and doing it well!

very poor customer service. if you are a HOA board who is trying to rip off residents, they can be a great option! they don't go by moral standards when handling issues, they overcharge residents and send them uanessacry bills and fines. they keep accumulating interest on those fines as well, even though they have no right based on the contracts and agreements. they also send the bills to the wrong address, and after a while they keep charging you for late fees, too! even if you haven't received any notification, you could still be accumulating interest during the time they had sent the note to the wrong address, if you ever FIND OUT, it can have reached a very high amount! they don't shoulder any mistakes or wrongdoing and they make you pay for all their deficiencies!if you are going to move a neighborhood that they handle the HOA, it is totally worth to change your mind. you will find yourself in frustrating situations with them, they rip off all your money without you being able to do anything about all the frustration and unfair treatments. I had horrible experiences with Amber Longo! she is uncooperative and has no empathy for the residents!

I lived in a subdivision that AMG managed for a number of years. I have to say they seemed nice enough but in my opinion were very inconsistent about how the rules were enforced. Some neighbors had various items that seemed to be out of compliance with the covenants but they never seemed to get any attention. Torn screens, uneven old paint, old rotting fences, etc. seemed to be ignored. I know they went through the neigborhood regularly but I never saw much improvement on these items. Over the years I observed that they kept on top of weeds and overgrowth of the lawn which was to their credit. The big kicker is that to sell you need a letter from them that your HOA dues are up-to-date. So instead of providing that to you as a courtesy for keeping up on your dues all these years they make you use a third party which cost in excess of 200 bucks. I guess that was my reward for keeping my dues up-to-date all these years.

Absolutely the worst Management Co I've ever worked with. They never answer the phone, and never return calls. Simple requests take months to resolve. How a company like this stays in business is beyond belief. Anyone considering moving into a property they manage would be making a huge mistake,

We have used Access Management for 3 years. We are an older community providing significant services to the homeowners. Lee Jackson, our Access property manager understands the uniqueness of the community and helps us manager service contractors, set budgets, handle homeowner requests and complaints in an efficient and professional manner. Our working relationship has allowed the Board and the community to begin to run on auto-pilot with significantly less drama and homeowner angst than in previous years. We look forward to our continue relationship with Lee Jackson and Access. Michael Jordan

Issues with homes are a very personal subject for people - and miscommunications and confused expectations often lead to unhappy owners. It doesn't help that the regulations for homeowner associations are written in legalesse that very few people understand. Having been on both sides of this (as a homeowner, board member, and manager) and interacting with several different management companies in the Atlanta metro area, I can honestly say Access Management is in the top tier of service. Any community looking to bid out their management service should include this company in the conversation.

Worked with Fawn Dill on an HOA question re: Chattahoochee River Club. She was great with follow-up and super responsive. She seemed to use all the resources available to her to figure out the right answer to our question. It wasn't in our favor, but we appreciate all of her efforts. Thanks Fawn!

I ve owned in City Heights for over 10 years and things are finally looking up thanks to our new Property Manager, Ashanti Shine. Ashanti came in, hitting the ground running, and had a huge mess to clean up following our transition from CMA (we stopped them in July 2018). She s great to work with, but needs to be in the office more than 3 days a week. There is so much to do. She s definitely had a positive influence on CH since she s been here.

Access Management has been a great partner for our HOA for years. The simplification of all our accounts receivable and payable, all insurance legal matters, and all record keeping allows our small board to focus on the needs of our community. Stephanie M is easy to get in touch with and always happy to help us quickly. Great experience working with them.

This is a horrible company. Non-responsive. Our HOA is tuck using this company handled by Dave Lyons. Request for modification are sent and no response over 45 days. Multiple complains by the home owners. VERY UNRESPONSIVE. This company is definitely not deserving our business as they are not doing their job.

CAN I GIVE A NEGATIVE AMOUNT OF STARS!?! THIS COMPANY IS A TOTAL RIP-OFF! STAY AWAY! DON'T BE FOOLED BY THEM! They don't care anything about the communities that they're suppose to represent. What they do care about is the amount of money they can suck out of you! They are over priced and offer very few benefits for what you're paying. They have a lot of shady practices and trying to get someone on the phone is IMPOSSIBLE. They're so horrible that it's one of the reasons I have considered selling my home and moving! I will be asking about the HOA management company when I buy my next home.

Not at all professional...when you have a problem/question about payments, they automatically send you the the debt collection atty's. Have no idea why our HOA is even using them

Lee Jackson has done an excellent job for the Spinnakers HOA. He is responsive, and thorough in the execution of the services. We look forward to many more years of working with Lee.

Access Management Group has entered into a business agreement with a condominium that is overcoming high turnover in the management office and a new evolving board. As if the journey to enhancing and modernizing a 1980's community is not met with great challenges, adding a layer of well managed and mismanaged community task items will set any management company up for failure. It is imperative that management companies come equipped with great networks to align the communities they serve with the best companies that meets the need of each community. With older communities comes more responsibility and the job is not easy for a skilled seasoned property manger nor a junior property manger -- but it can be done.

I had recently contacted Lee Jackson at Access management group concerning some issues at my mother's community (The Parc at Windward Village). Lee was responsive, quick and very helpful! The prior management group gave me the run around. It is refreshing to have some a great company working with the community! Thanks Lee!

Here at POSH concierge inc. we can say working with Access Management Group has been outstanding. We have been a vendor for AMG for 2yrs and surely can say that this property management company will go the extra mile for HOA and the community. Thanks to the phenomenal team over there we are able to have the tools we need to do an excellent job.

Meg Baer of Access Management is the best Property Manager we have had in our 12 years of living in Academy Park. Meg is professional and knowledgeable, yet sensitive and thoughtful in carrying out her duties. Meg always gets things done with an efficient can-do attitude. Meg and her team are always available and have made living in Academy Park even more enjoyable.