Access Management is the property management of t...

Access Management is the property management of the community I live where there is constantly issues about the water bill the owners are responsible for not the tenant. Two weeks ago I called, spoke with Sam in collections who gave me information regarding my unit. I then gave him the telephone number to the company that currently owns my unit in order for them to correspond about issues like HOA dues in order for me to pay the water bill. Due to the fact I haven t heard anything back from the company I rent from I decided to call Sam to see if he can give me some insight as to what s going on. I spoke with a phone operator by the name of Makayla, who was rude and unprofessional. I explained to her the situation but she insisted on telling me Sam works in collections and that owners don t typically speak with him. I knew at that moment she wasn t listening to anything I said because I told her I spoke with Sam two weeks ago as we were already trying to figure things out and I NEVER said I was a homeowner I m a tenant. She refused to transfer me to Sam s extension or give me his direct phone number. I asked her for her name so I can report her and also give Access feedback because I didn t have this problem two weeks ago with a different phone operator. Access, it seems as if Makayla could use some coaching on listening to understand instead of listening to simply respond. If she can t assist people properly when they call the office she shouldn t answer the phones.