2 weeks ago I authorized my mortgage broker to pro...

2 weeks ago I authorized my mortgage broker to proceed with refinancing my loan. They had to contact Access for verification. Access accidentally discontinued my utility account with Real Page so my payment for my water bill didn't go through. I've been calling and emailing Access for 2 weeks to get it reconnected. The rep (I won't embarrass him by naming him) won't answer his phone nor call me to discuss. All he's done is email me and told me to contact Real Page. Real Page tell me they can't do anything as it's the HOA who open and close accounts. If my water gets disconnected or my credit gets pinged for late payment I WILL be contacting an attorney. Just open my 'new' account please so I can pay my bill. JOKE SERVICE!!!