I made a very large and expensive purchase of windows for my home. the windows were fine until one of the panes developed condensation.After some time trying to get a replacement,today I received the window pane only. The problem is that the window frame was put on at the factory.I have no way of pu...
Beautiful windows made with high quality care. When a couple windows developed a small leak, Kyle Shipp immediately assessed the problem and had both replaced. The entire process was effortless.
I put Certainteed windows in my house made by Viwinco window co. . in 2007 . Having problems with them now 2017 & 2018 . Neither company are standing by them . One is passing the buck to the other . Viwinco made the windows there fore I believe they should stand by them . Its call take responsibilit...
Kyle Shipp is to be commended. His professional ability and his pleasing demeanor are an asset to your Company and it's reputation.
Colin Baker went above and beyond in replacing the cracked hurricane window in our home. What should have been an easy install was compromised due to a wasp nest in the corner of the window. Colin was not deterred, he removed the nest, removed the broken window and in just a few minutes had the ne...
I just had a meeting on a new project to replace all 21 buildings with new ViWinco Oceanview windows. The board of directors were all in favor of the windows .
My ViWinco Representaive Xander McClean was a great help in securing this project.
The product has outstanding quality and the service...
We replaced the original aluminum triple trac windows in our home with Viwinco vinyl units. This included a bow window that we now can actually open as well as two patio sliders and a decorative eyebrow window over the patio door in the family room.
We were quite pleased with the quality constru...
Great product and a fantastic company to deal with. Our rep Colin has been super helpful. When I build myself a personal home it will be with Viwinco windows!
worked with Justine Rushing excellent service pleasant to speak with and always on top of things. If she cant give you a answer she will find the answer as quickly as possible. The sales representive Jonathen Seager is very knowledgeable and quick to respond to any problems you may have .Viwinco i...
We had all our windows replaced along with the siding also had all the plywood removed and closed cell spray foam done from the outside. Then new sheathing all around the whole house. Tyvek all seems we re taped in the tyvek. Used silicone and tyvek window tape on new construction viwinco windows. W...
We love our new windows, we replaced all our windows and sliding doors with Viwinco and couldn't be happier. We did have one small problem which the rep Collin personally stopped by on the same day we called! He handled it and took the time to explain several other great features about our new win...
We built our house in 2014 and recently 5 of our windows and our patio door developed leaks between the window panes. We contacted our builder and he told us to contact Viwinco since they were the company that provided the windows. We contacted Viwinco and they stood by their products. Jonathan S...
Such great quality windows! Great looking and energy efficient, PLUS higher impact resistant than my older windows which gives me GREAT PEACE of MIND!
I would recommend Viwinco windows and doors without hesitation. Excellent product and the company's customer service is impeccable.
Colin Baker, Sales Representative in my area of Palm Coast, Fl. is the best!
Viwinco went from 1 to 5 and I am a tough grader. I bought Viwinco as a way to support a Pennsylvania based company. I did encounter a few issues with my windows however, as with any product, issues may happen. What makes Viwinco a 5 is how they value me as a customer and how the issue was handle...
Dealing with this company and their staff was incredibly easy and helpful, Colin Baker helped us and did a great job!
Just over two years ago we had 38 new Viwinco windows installed in our house during a residing project. Around the one year mark we noticed a seal failure on a second story fixed window. I worked with my contractor and the Viwinco Rep Jonathan Saeger to reach a happy resolution. The story is comp...
Hi:
We had new Viwinco windows installed back in March 2010. I contacted Viwinco prior to the Virus and spoke with Justine, who stated to contact our distributor at the time. On April 30, I contacted Gulf Eagle Supply (Brian McKenna) regarding the windows and (3) windows seals. With Brian's assi...
Colin Baker, sales representative for Viwinco Window, is a valuable asset to Viwinco. We recently built our new retirement home on Amelia Island and had some minor adjustment issues with our windows. Colin addressed the issue immediately and performed the repairs personally.
I got some new ocean view impact windows. I absolutely love them. Can't wait to see how the are during the next hurricane. I have know doubt they'll be everything I want in a window.
Beware I have steadily fallen out of love with these windows. In 2010 I replaced all my windows simultaneously to re-siding my house with Viwinco Oceanview casement windows. This order included 21 casements window and 1 large palladium More
I toured their window making factory and was impressed with their focus on quality and producing a good product.
We've got a remote cabin in the woods in New England and needed windows that would keep the cold out and look beautiful. We got the perfect combination of aesthetics and function with our OceanView windows. We opted for these with the impact glass to keep out man and critter while we're away. As we ...
I have enjoyed a lot of success with Viwinco. In my years of custom home building, I've never installed a better vinyl window. Are there ever issues? Of course there are, but Viwinco has always done well with customer service and call backs. Great window and great service=they're going to keep g...
We have had our Viwinco replacement windows for over 6 years. We love them. They work smoothly and are easy to clean. When we had a warranty claim the company rep brought the replacements to us and installed them quickly and professionally. I would buy these again anytime.
Xander has been ready to assist in any manner having now serviced our account since early 2019. His willingness to assist whether with quoting issues, field related product issues or just getting answers to general questions has not gone unnoticed!
It is one thing for a company to advertise a quality product and excellent customer service.
Delivering on such a promise is an issue severely lacking by Viwinco Windows, Morgantown, Pennsylvania.
Case in point: On June 8, 2018, I reported a defective window fog in the airspace between the therm...
One of my Viwinco windows had to be replaced under warranty because the seal leaked. Sales Representative - Johnathan Saeger did an outstanding job to help with getting the replacement. He is very professional and explains in detail what work will be done. He is very neat in appearance and when h...
Absolutely love this product and this company!! From Colin Baker our Florida sales representative all the way to David Barnes the President of the company! Great People, Great Product, Great Price!!
UPDATE October 2018: All fixed and I have to add that in my humble opinion this is one of the best slider doors on the market. When we took the old door off to fix the glass the rollers were still super smooth. The frame was perfectly fine after 8 years of usage with two dogs going in and out con...
Wow! Terrific customer service. We just needed to replace one window. Friendly, helpful, super knowledgeable and quick responses. I wish everyone did business this way.
Very pleased with service and the professionalism of Jonathan Saeger the Sales Rep from Viwinco Windows. After having a problem with the sealing of a window, it was fixed without hesitation.
Thank your for you service for a job well done. He went out of his way to make a customer very happy.
We love our Viwinco Windows. First of all they are beautiful windows and extremely soundproof and airtight. They are Low E Argon with a reflective tint to reflect the sunlight in the summer helping with cooling and absorbs heat in the winter helping with keeping the house warm. They look amazing...
We needed to replace some older windows at my parents home. We had heard great things about Viwinco. Colin Baker helped us in getting the right windows or them. With it being my parents home, not only did I have a lot of questions but my parents did also. He was very patient and helpful with all asp...
So happy with My new slider! Thank You Collin Baker
My sliding glass door interior glass shattered during this past winter. Von McWilliams from Viwinco finally came to my house and took measurements and said to call him when the weather was warmer. I have left several VM messages for Mr. McWilliams and have not heard from him. Customer service is ...
Had an issue with the locking mechanism in my patio door. I was forwarded to a local rep, Jonathan Saeger. I explained what the issue was and sent him a few pictures and he sent me the pieces, which I received a few days later. I wish all companies were as easy to deal with as Jon and Viwinco when i...
Top notch windows with second to none quality! I've had ViWinCo Cambridge windows in my house for 3 years and have never experienced one issue!
I love my ViWinco replacement windows. They made a difference in my home comfort and looks. I recently had a minor parts inquiry and the customer support I received from Marisa at ViWinco was excellent. New parts on the way.
Thanks
As a window dealer it is my top priority to make sure my customers are purchasing quality products at fair prices. More importantly from a manufacturer who will stand behind their product long after the sale is over. Viwinco windows has allowed me to meet if not exceed my customer's expectations eff...
Without a doubt Viwinco offers the best Vinyl Windows, and Patio Doors available. Great products, and great customer service.
Viwinco stands by their products. I had an issue with my Oceanview windows that was NOT Viwinco's fault. Someone ordered the incorrect hardware so I called the rep, Brad Hogan. Brad's immediate response was "of course I'll help you". Not only did he help rectify the issue, he stopped by several...
We had issues with some new windows and sliding door. Colin Baker came and fix it all. Really nice and polite with great customer service.
Regional NC rep Brad Hogan came out promptly and addressed the issues with our doors.
I had a small problem with my replacement windows I reached out to the sales representative
Jonathan Saeger . He was extremely professional , help me out and handled the problem right away.
I was so impressed with him I pass along his information to my real estate agent.
Thanks
Jonathan Saeger
...
We experienced excellent customer service from representative Jonathon Saeger! He went above and way beyond our expectations. A large picture window failed after 7 years. He drove from 1.5 hours to our home and measured to ensure a correct fit. He returned with the window and helped us install o...
We spent over $10,000 having five Viwinco Oceanview Impact windows installed in our condo. Hurricane Dorian came near and I decided to stay through the night and boy am I glad I did. Although the wind speed we experienced here was considerably less than that of a category 1 hurricane, all but one of...
Avoid this company at all costs. Their products are terrible and their customer service is worse. Their windows were installed in my home 10 months ago and I'm still waiting on them to work correctly.
Over the course the the past 10 months multiple technicians have been out to the house. Each ...
I recently took a tour of the plant, Colin was a great guide and showed us a great time. Everyone one at the Office was great and professional. learned how the product was made and the quality of product. Had a chance to shoot a 2x4 from their cannon at a impact window
Completely satisfied with these windows. Master Technician Colin Baker provided some necessary adjustments after installation could be happier with the results. No problem recommending these products.
Windows are beautiful and were affordable. Good quality. There is slight shrinkage of the vinyl on the outside around the windows in places. Don't know if that will affect the durability. Good warrantee.
I had some window sashes develop a fogging between the panes. I contacted Viwinco via FB messenger on a Sunday and they responded in an hour. The next day I got a call from the local representative and my issues were resolved. Great customer service.
Great windows. I worked with Colin, and he was wonderful. 5 stars for customer service and 5 stars for quality!!
Colin Baker Who is my service man very kind on time, and fixed the problem right away! A five star rating to him! I have recommended him too many people in my neighborhood. I live in Jupiter in the Heights of Jupiter recommend him to all my friends and family
Chad was great! He took the extra steps and when the extra mile to Make me a satisfied customer.
Horrible windows and horrible customer service. I purchased these windows 7 years ago under the strict impression lifetime guarantee. Several windows have had the gas seal broken and when I called the manager said they only replace the glass and I would need to pay someone to install the glass. No w...
We have been in business since 1996, and have sold over 50,000 Viwinco windows. They are the most reliable brand that we sell, their quality is awesome, they ship our orders promptly in seven (7) days and their selection of Windows, Colors, Features and performance is hard to beat. Viwinco windows a...
They are great windows BUT don t ever lose your paperwork or take off the stickers on the frame because they can not easily replace any screen without a sticker. However if you don t have a sticker reach out to the owner for help.
We were having issues with our windows locking and shutting properly. Colin Baker came right out and fixed the issue. He even went as far to check and adjust every window in the house. We would recommend these windows to anyone due to the great customer service.
The tour was very insightful. It showed important information pertaining to the construction of vinyl windows.
Five stars for Chad Damby, the Viwimco Rep in Delaware. Great service! He came to my rescue when a heavy window came off its hinges while I was cleaning it. Since I was unable to replace it, he came to my house after hours to fix the problem. He is very professional and very competent. He is an asse...
Used Viwinco for an Assisted Living Facility in a coastal zone in SC. Hurricane resistant Impact glass, white double hung, good SHGC and R values. Sound deadening qualities are appreciated as the facility is located close to a major road. Cost effective units.
Great company, and great service! Refreshing to find such personalized care and attention these days. Thank you Ian and the entire Viwinco team! Highly recommended!
Recently bought 6 large casements windows for installation in a room expansion, 1 had a problem. I wrote an email explaining the situation and got a fast response. Replacements were sent out but they too were not right and looking it over I knew I could not do the replacement installation by myself...
We had a failure of one of our windows almost immediately after it was installed by a contractor. We eventually got in touch with Viwinco about a replacement. We had an initial communication failure with Jonathan, who forgot to get back to us. However, after I reached out again a few weeks later,...
Purchased in 2010 Viwinco windows Signature New Construction windows. These are CHEAPLY made, BUY PELLA or PARAGON. Bought for my whole house, got a top contracter to install. Lowest price but you get what you pay for. Very cheaply made and the air comes through these DOULBLE HUNG ARGONE GAS VYNA...
Definitely the nicest vinyl window on the market. The craftsmanship & performance is second to none.
Colin Baker came today and fixed hard to open windows. Was very polite and courteous. Love the new windows.
I had the best service from Brad Hogan. He made a special trip all the way over to Asheville, NC to replace a window that had broken. He installed it and gave me a replacement part in case the latch was to ever break again.
I really appreciate his service, your fabulous warranty and will recommend ...
We replaced windows in our living room, kitchen, and two bedrooms. We spoke to a customer service representative , Marisa , who was very helpful and polite and was able to direct us to what we needed. I highly recommend this company and was very pleased with the service and sales representative.
...
Colin Baker did a terrific job showing me what I needed to do to help clean the window. His thorough explanation was greatly appreciated. We love our windows.
purchased new home which included Viwinco windows 7 years ago; the locks on one of the casement windows broke in the lock position and cannot be opened; Viwinco warranties parts for life; the territory sales representative for Viwinco said in was due to excessive force (only my wife and I have live...
Very happy with the repairs to my patio doors. Colin Baker is the best! Very friendly and professional. Highly recommended.
I work for gulf eagle supply who distributes Vi Winco windows and I can tell you that Justine Rushing is great at helping me not only learn about how to properly build a window online but her patience in that process is wonderful. She is such an asset to that company!
We have been installing these windows for over 5 years and the quality is unmatched! This is a great product, and a great company to work with from the owner to the sales staff and down to the people who physically build them. When you want the best window on the market give these guys a call, you w...
After less than 3 years the sealed glass pains are failing. No reply from the company. No email address to communicate to, no one answers my calls.
Colin Baker was very helpful securing the business of a new customer.
I have been a long time user of Viwinco Windows, today was the first time I've been able to make the trip to The Plant. The tour is very informative and gives you a good ideal what goes into making of the product.
This is a first class operation and are always looking to improve there product and ...
The mechanism that opens/ closes the windows rusted and rotted away. The customer service rep Marisa made sure that I had replacement parts sent to me. She was very helpful.
4 panel 12' sliding door, outstanding quality, couldn't be happier!
3 yrs ago I got hit with Storm Sandy and had to build a new home in Ocean City NJ.The windows were supplied by Viwinco and were rated against hurricane winds.The casement hardware is getting rust and was told the the warranty was only good for one year.I should have went with Anderson.No money saved...
Love my Viwinco Impact Windows. What a difference the sound transmission and energy efficiency these windows make. I had the pleasure of dealing with Colin, and he was the BEST! Highly reccomend! 5 STARS!!
Collin Baker came through again! We had an issue with a locking mechanism on one of our sliders - he was in the area, stopped by and fixed it. He said that piece isn't typically a warranty item, however, he didn't bat and eye or ask for payment - he fixed it (both of them) within minutes. He also...
I worked at that company for 3 years and I know that they exploit people and they do not pay they are not too stingy
This has been the worst place that a person can go to work because they have the symptoms of the virus and they told me that when I got better I had my job for sure and that was the last thing they did when I returned they rejected me they said that the place has already been closed which is incorre...
I have been impressed with Viwinco's products. They make high quality windows and back them with great customer service.
Just installed Viwinco windows this week. Several screens are cut or ripped. 2 of the windows are wrong size (local supplier's fault for not measuring correctly). Tried calling my local supplier to remedy problems. Can't get a return call. I just tried calling Viwinco customer service. It just rang ...
As owner of Torchia s Home Improvement ,, these are a Great company and windows! In fact theyre the only windows i will use new construction and replacement!! If ur in the 13456 area, thats where well be and im installing these windows everywhere i can! Top notch windows and service every time!! Hig...
Full disclaimer, I have never purchased windows from this company. My experience has been through friends. These windows are cheap, both in price and quality. If I were installing windows in my own home, I would never consider them. In my rental houses, all day every day. Everything is molded so no...
Had 11 ocean view windows installed by my local contractor! After install Rep Colin Baker came out to address some minor adjustment issue and was very helpful.. Colin drove hours to help us!
We love our new windows! They are beautiful, sturdy and work efficiently. Recently, Colin Baker came to make a couple of adjustments to the large tilt & sash double hung windows in our condo. He did a great job, worked efficiently and is very knowledgeable about the Viwinco products. I would rec...
Viwinco is an awesome window company that stands by their products. I had an issue with my sliders with condensation buildup and 7 years later they corrected the problem in a timely and professional manner. Marisa the office staff was extremely helpful and sales rep Jonathan was very knowledgeable a...
Colin Baker our sales representative was punctual, professional, and handled all of our needs.
I would highly recommended Viwinco Windows. Company is great to work with and Colin Baker quickly handled any issues we had. Great job!
I have enjoyed my Viwinco windows for many years now and one of these seals just failed. I called them and left a message and their rep(Marissa) called me back the next day. She walked me through the process to get that replaced very quickly. You should feel very comfortable purchasing from these g...
They are a company that stands behind their work. Extremely helpful and went our of their way. Help me through every step of the process of a warranty issue. Their windows are just beautiful!
We have been extremely impressed with the customer service provided by Tammy G. of Viwinco. She has steadily worked with us regarding our replacement windows. She has been extremely helpful and professional and has represented Viwinco admirably. It's been a pleasure to work with her. We really like...