It is one thing for a company to advertise a quali...

It is one thing for a company to advertise a quality product and excellent customer service.
Delivering on such a promise is an issue severely lacking by Viwinco Windows, Morgantown, Pennsylvania.
Case in point: On June 8, 2018, I reported a defective window fog in the airspace between the thermopane of the window. I was informed a replacement was ordered on June 20. Nothing happened to resolve this issue during the entire month of July. After some prodding, I was told the window would be replaced on August 17. After changing my schedule to be home on this date, I was informed the new installation date would be August 31. After changing my schedule to be home on this date I was told there was a problem with the glass and it would be replaced on September 14. After changing my schedule to be home on this date there was a no-show and no-call from Viwinco Windows. From my viewpoint, I cannot see how Viwinco Windows can advertise excellent customer service. Waiting over three months for a resolution and not receiving one is not good customer service. Very perplexing also is the fact that this complaint was ignored by a representative of Viwinco Windows on September 17. The representative (name withheld) said there was no record of my problem or complaint, even after furnishing the information to Viwinco Windows my reply was completely ignored and not even the courtesy of an acknowledgment. In my opinion, this company does not deserve even a one-star rating, if there was a one-half star that may be too generous. As the date of this posting, this issue remains unresolved and I still am looking through a foggy window. This post is for any customer or business to consider before thinking of doing business with Viwinco Windows.