Stephen Hinkle

Review of Viwinco Windows

We had a failure of one of our windows almost imme...

We had a failure of one of our windows almost immediately after it was installed by a contractor. We eventually got in touch with Viwinco about a replacement. We had an initial communication failure with Jonathan, who forgot to get back to us. However, after I reached out again a few weeks later, he was very apologetic. They got the new glass ordered for us, and Jim came out to install it. He did a great job and even asked if there was anything else he could look at while he was out our house. I asked him a question about a window his company didn't manufacture, and he took the time to explain an answer for me. In business, mistakes and failures happen. But good customer service makes things right.