Collin Baker came through again! We had an issue ...

Collin Baker came through again! We had an issue with a locking mechanism on one of our sliders - he was in the area, stopped by and fixed it. He said that piece isn't typically a warranty item, however, he didn't bat and eye or ask for payment - he fixed it (both of them) within minutes. He also is helping with another issue that's not technically "his" issue to own .... but, regardless ... his superior customer service is second to none! The quality of the windows and doors is exceptional. And so is Collin's customer service!

Very pleased with the customer service that Collin provided. And with in one hour of my contacting him over the phone, he was at our site fixing the problem. We have been trying to get this issue fixed for about three weeks, he was able to resolve it in about 10 minutes. He very knowledgeable of the product. And is very easy to work with, he explained everything and make sure that we understood and didn t have any other questions before he left. He offered his service and knowledge to us anytime moving forward.