DO NOT BUY FROM THESE PEOPLE THEY WILL SCAM YOU! I purchased an electric bike online from this store. I do not live in the area but the price was right and the shipping was free. After I purchased the bike online I received an email stating that they could not honor the purchase price and that I wou...
Small like most LBSes in the city but they got the goods. There's a nice restroom here, too! (Just one, though.) Genuinely friendly staff; get a neat tee-shirt with your bike purchase!
I have received the bicycle, but there are scracthes on the frame and the nuts are damaged, so i cant change the seat until now.
Fantastic shop for folding bike enthusiasts. Highly knowledgeable, approachable and engaging staff. Adam is great and made us feel welcome, taking the time to educate us and went above and beyond to ensure that our Brompton was in great working order even though we had originally purchased the bike ...
I was there on Saturday 6/30/18
And i was talking with Adam and i had his ear for over 15 mins and he did not try and rush me away he even printed me out all the information on the bikes we talked about. He even offered me to come test ride any bicycle that i wanted. He told me the difference of th...
Great shop.
Mr. Adam helped me all the way!
I bought a Tern Link bike from NYCe Wheels for the first time online. Within 3 days I had the bike delivered to my front door step!
I went into purchase a bike for Christmas, they were amazing helped me pick one out, delivered it in one day. Thank you! Needless to say he loves it!
I stopped in here today on my Brompton. They took care of it while a waited and they were quick. The staff and janee. is so friendly and helpful. I will be coming back here for anything bike related.
Thank you Very much.
S Kebe.
Very accommodating to questions. Premium service. Premium product.
I have entered the store to request information about a product and, despite knowing that I am a tourist and that I will hardly buy an electric kit for my bicycle, kindly it has been almost half an hour to orient me correctly.
If I lived in New York, I would know which store to go to!
This place is excellent!! Wonderful staff and they sell awesome bikes!!
Great selection of folding and electric bikes. Good service. Needs more branches across the country. Would buy from them again.
Adam was awesome. came in for a scooter. walked out with an electric bike. 100 block ride in 20 minutes.
Great staff... very informative. Couldn t decide over which bike i wanted. They helped me choose the right bike according to my needs. Very happy with the bike. Will continue to do more business with them.
Because like she said I bought a scooter for $1087.66 in September 9/2016 by November 27/2016 I took it out to a bank by my house and I turned the switch off and on my way back,I turns it on but no acceleration so I took it there and Michelle Cardona who sold me the u-scooter was there I felt so rel...
This place is a scam!!! My boyfriend went there to fix his electric scooter that cost $1,300. He walked in and asked for a cost to fix his scooter. The guy who worked there didn't give him a price but said everything as in the parts are cheap, Also said his scooter will be ready by that evening beca...
TOO BAD YOU CANNOT GIVE LESS THAN A STAR.
THESE GUYS "BRUCE" AND BART ARE EXTREMELY RUDE AND WILL OVERCHARGE YOU AT ANY RATE.
AVOID THEM.
YOU'VE BEEN WARNED!
Staff is earnest, but not the place to bring your high-end bike. I brought my racing bike in for a cleaning and lubrication of the chain. They didn't have bar tape to replace the wrapping on the handlebars. The bike came back with the grime "powerwashed" off, but the frame was covered with grease ma...
These guys are great! I bought a Dahon Mariner and it is perfect. After delivery I had some questions and Dennis came over to answer them and and show me how to fold/unfold my new bike. High quality product + service.
Bought a brompton here. Between the selection of bikes, the level of service and the sales staff knowledge, it was a great experience. Their service department is also one of the best I've encountered in the city.
I recommend this store! I went looking for a helmet and I was well treated and received the support of Janee. She was very helpful and nice. Even I won a bag my purchase ;)
Had a great experience picking out and equipping my new Brompton. Very helpful and knowledgeable people working there
Terrible service. I have purchased the e-twow scooter for $978 (with discount because it was my second purchase) with them on April 15, 2016 and detected a clicking noise on the back wheel since the day one. I went back the next day 04/16/16 and requested a replacement, exchange, or some kind of ser...
I just recently purchased two foldable bikes from NYCeWheels, a Tern Verge P10 and a Dahon Vybe D7. Within 1 business day, these bikes were hand delivered by one of their nice employees, due to my proximity to their storage facility in NJ. I was utterly shocked with how fast these bikes came, and fu...
Got my KickPed and love it!! I use it to get around in the city and have thoroughly enjoyed every minute of it. The one thing is super important is that it actually holds me and i'm a person that weighs in the low 300's and i ridge it without a hitch. Great workmanship on the aluminum.
The Montague Crosstown arrived perfectly tuned and ready to ride.
It can be tough to get a hold of someone and to get a returned call but aside from that they're nice once you get there and they are quite knowledgeable with bikes as well.
Dennis brought my bike right to my home and showed me all the features of the bike etc. He answered all my questions and gave me some extra tips on how to use it safely and efficiently. Highly recommended.
Ordered online stromer st2. Was delivered in 3 days. Satisfied with customer service and the speed they sent the bike. No questions at all.
I bought the cheapest tern bicycle but they showed me the same attention they were providing to other customers buying much more expensive items. They tune up the bicycle and put the part on it I asked for. They were knowlegable and polite
Great staff and excellent service. It is refreshing to find a shop that is genuinely helpful, without the obnoxiousness that seems to have become fashionable at so many NYC bike shops. Fast turnaround on repairs so far, too.
Staff was exceptionally helpful and pleasant to deal with. Great line of products.
Very pleased with my online experience. Following my in person visit where I got to test drive a few of their bikes, my family purchased two through the website. Their customer service was excellent throughout and was contacted immediately to arrange a delivery to my home. They were very responsive,...
Can somebody explain why these people (their business office) won't call me back to confirm and take my order? I placed an order for well over $1,200 last Friday afternoon, having spoken to a knowledgeable guy named "Adam" about my needs. Over four days, I've sent multiple emails, three voicemails, ...
Adam was so helpful and informative. I am pleased with my purchase and my purchasing experience!
Great service and awesome inventory. Very pleasant employees as well
Great selection of bikes, got my Populo Sport there because it was what I could afford. Still received great after sale service even though I bought one of their cheapest bikes. They might take longer for service than some other regular bike shops, but keep in mind they're also service the whole cou...
Very knowledgeable staff. Shipping manager, Janee, was amazing. She opened the store early Sunday morning so my husband and I could pick up our foldable bikes...TRUE CUSTOMER SERVICE!
Connor the guy whom answers the phone is rude and doesn't seem to care about anything / miserable person! We for the shop!!
Dropped off my bike 2 days ago the said it will be looked at in the next 24 hours and still can't get:
The bike looked at
A time frame as to when it will be looked
A manage...
I bought a Brompton M6L online from their website. When I picked it up, they installed all the extra accessories that purchased. However when I took it home, I noticed that they overcharged me $500+ and I had to double check the math on the receipt. I politely argued with their email support that th...
Disappointing customer service. I waited two+ weeks for a bike I ordered. When the packages arrived they had sent the wrong bike. I called to inquire when the bike I ordered would arrive they informed me that it hadn't yet been shipped and that I would have to pay for any expedited shipping. 1 month...
An heaven for brompton Bike enthusiastic!
I counted probably 30+ brompton on display, they have other folding bike like tern, but they are mainly selling brompton.
I went there specifically to purchase some accessories for my brompton that are impossible to find in Italy.
The magnetic clamps are ...
Looking for expensive folding pedals, found them at a good price. Shipping was late, so they sent the USPS instead of UPS so I'd get them faster.
I'm really pleased with my bike basket and shopping at NYC eWheels. Thanks.
Despite what their website say about store hours. they are close at 5PM on Sunday. I wasted 30+ mins traveling time just so they could tell me the store is closed and to come back tomorrow but it did look like they had a nice selection of foldable bikes. it was partially my fault since I should have...
Placed an order online. Received no updates. Called multiple times. Left a message. No response. Finally just went in and picked up my purchase. Had to get attention of staff to get info on how to use product. Once I had their attention they were helpful. In the end, I feel that if you don't come in...
The sales rep (julio) was helpful and give many idea to me about brompton.
Had a great experience purchasing a bike from these guys. Highly recommend going here.
Excellent Stuff , the Quality is The best, and the Service Professional
Brompton knowledge staff and quick service!
Recommendable
I bought a Titanium H3L and love it. My riding now is much more fun and lighter tan before.
I am planning to visit USA soon would love to rent a bike and see the streets and visit more super places like this
My original order from NYCEwheels was damaged by UPS. I contacted them and notified them of the damage and refusal of the order. NYCEwheels sent me a new BionX system to me within 2 days. There service was and is outstanding. After a few days I had a problem with the wheel. I called NYCEwheels ...
7 STARS
This review is based on a recent service related visit to Nycewheels concerning my E-twow electric scooter.
My scooter was turning off on its own without my consent or permission.
I could ride for a mile, it would shut down, I would turn it on and it would go for another long distance...
Adam is an awsome salesperson! Knows excalty what I want!
I have been doing a lot of research, and the videos on line by Peter have been extremely helpful. They were the main reason for me taking the train from Stamford, CT to Grand Central Station and then walking 2.7 miles to the shop.
Sure it was a Saturday and it was busy. But the guys all took tu...
Great reviews on YouTube. Ordered a bike and received the next day, well packed and ready to go. Great experience, will definitely shop with them again.
Great to know that there is places where people can help without charging you money! Perfect staff!
Friendly, passionate about bikes and kick scooters and quick service.
I bought a Brompton from them when my commute changed and I needed to do about 5m on a bike each way. I ordered it online, but they had it ready the next day. They guy I worked with (unfortunately I don't remember his name) walked me through everything, had me practice the folding mechanism and do a...
Excellent service. Friendly, helpful and problem solvers.
After carefully researching the Brompton folding bicycle it was time to find a retailer.
The local retailer in my area, out of state from NYCeWheels, was clueless about the bike and its following. In fact, the local shop employee promised to call me back about several questions I had and never di...
Willing to go above and beyond go fix an error on their retailers part, going so far as to offer to DRIVE the bike to my house and hand deliver it!
Dealt with the shop online and in-person. Both the experiences were excellent. Adam in the shop is particularly knowledgeable about Bromptons. I would say that this is the best Brompton store in the US. Thanks to all the wonderful staff.
STAY AWAY FROM NYCeWHEELS. I took my bike there to assembly and install a generic ebike kit 3 weeks ago. Then they said the price was $75, a week later someone called me saying was going to be $200 because of customization and I agreed to pay it. Then after 15 days the bike still not ready for picku...
Adam answered all my questions with elaboration and was very helpful. I was able to but two pieces of bicycle accessories and test drove an escooter.
This place has come a long way. Some ups and downs since founder Beth's passing but now again the staple of Brompton and other folding bikes in Manhattan.
Great staff - helpful and knowledgeable. Did not end up buying the folding bike I came in looking for., got something better suited to my needs. My decision was helped by taking the bike out for a test ride. Great selection of accessories too. Will be going back during riding season!
A third bike from NYCeWheels has just been welcomed to our collection (two belong to me, one is my son's). Although we may never have the chance to visit the shop in person, we have enjoyed being virtual visitors by means of great advice and email conversations with Adam Fisher as well as many infor...
It's been a while since I've been here. I was last here when I bought my bike and their shop was on York. Im a terrible bike owner and never got it tuned up. Three years later, my Dahon needs new tires (probably) and a lot of work. The workers were courteous, listened to my plebe problems and repeat...
People either write reviews if the service is excellent or horrible. So I wanted to give an honest review for my experience today.After buying a Oyama e-bike I started having power issues a few months into ownership, shortly after, I got into a bike accident which caused damage to the grip and th...
Everything is as organized as I have imagined them to be. They have the nicest place, they even have that nicest bicycle experts to guide you in your ever assembled bike. Thanks guys, my son is now enjoying the top quality bike we bought to you. Even though we are in a tight budget, we still bought...
Purchased my scooter from NyceWheels, thanks to Michelle, who was very helpful in assisting me in making my decision. I am glad I purchased from them because I live in NYC and prefer to support local dealers whenever I can. NyceWheels has a great new location, knowledgeable and friendly staff, and s...
This company is a big joke, they don't care about the client after they have ur money they don't mind already if u need ur item they let you wait for along time even they promise the date don't trust them. For me it's ok if it is a free delivery but the thing is not free then they will promise you t...
Ordered this item on 5/10/2015 for store pickup, after various delay, and having to call them up 3 times over the course of an entire month, i was finally able to pick it up on 6/10/2015. When i got there The stock guy named "Eric" also tried to pull a fast one on me and tried to give me a used one....
If you're looking for a folding bike or electric scooter, this is a right place! You can do a test drive of any bike in the shop! So go and check that out!
Strictly my opinion here based on two visits and waiting in line hearing multiple customer reactions and a direct comparison to the old shop: Unfortunately NYC e wheels has sold out. The new shop is big and fancy and that comes with lost individual attention and exuberant labor costs attached to all...
Michelle did a great job making my decision much easier buying Dahon Vitesse. Dennis tuned the bike and has been always available on the phone helping to get to be advanced user. Great place! Highly recommend!
Amazing customer service. Have been communicating with them from Jersey and was able to set something up. Came and got the job done and in the time they said they would. It was well worth the trip and I will be doing more business with them in the nearest future for sure!!!
Nice guys. For my rental, they were available for advices. I would recommend. Thanks.
Very helpful on the phone, got what I wanted shipped quickly. Very nice of them to make those nice info videos on the folding bikes.
Slightly understaffed but they do have a great selection.
I had a very good experience trying out and ultimately buying a Tern Link D8 bike and related equipment from NYCeCycles last week Adam Fisher, my sales representative, worked patiently with me figuring out what type of folding bike made sense for me and encouraged me to try out several options. He ...
Knowledgeable friendly thoughtful confident I can't really ask for anything more in a bike shop. Plus they sell Brompton so they're already at a distinct advantage.
My order cavalierly cancelled with a "sorry it didn't work out" email. No explanation, accommodation--nothing. Yes it's was a sale, but I ordered immediately, confirmation received and money immediately debited. Then 3 days later, this dumb quoted note emailed to me. Apparently, they have too much ...
Every bike shop i've been share the same atmosphere and most of all, The employees that manage, The owners, their behavior..If it doesn't wake you, it does hurt you when you got too personal with their actions. But I always remember one thing, business is business. I got along with any of them. it's...
So far so bad, I ordered a bike on their website on July the 19, 2018. The site says it ships same day. I just got off the phone with Max today, Saturday the 21st 2018, He could not give me any information on my order, he offered no explanation on why after 3 days I received no info on whether i...